# Smart IT Smart IT Reviews (9), Pricing, Services & Verified Ratings - 4.9 out of 5 average review rating - 0 connections joined Smart IT's Network [Visit Website](https://smart-it.io/services/dedicated-teams/) [Get a Custom Proposal](https://clutch.co/profile/smart-it) **Don't settle for average.Work with the best!** Smart IT is a full-cycle custom software development services provider with a core focus on helping our partners to deal with any technological issues on their way to success. Our mission is to help transform your ideas into market-ready software solutions from the ground up, taking usability, scalability, and customizability into account. Our track record of developing software products and applications, business and technical expertise will boost your software project, accelerating your value on the market and minimizing risks. We know how important is to have a reliable and skilled partner in the IT business and we do our best to match our partners\` expectations and grow together. ## Company Information - Minimum project size: $25,000+ - Hourly rate: $25 - $49 - Number of employees: 50 - 249 - 2 Locations: - San Francisco, CA (Headquarters) - T'bilisi, Georgia - Founded in 2011 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 20% Custom Software Development - 20% IT Staff Augmentation - 15% IT Strategy Consulting - 15% Web Development - 10% AI Development - 10% Robotics Process Automation - 10% UX/UI Design ### Focus Areas - Robotics Process Automation (RPA) Focus: - 100% Intelligent bots development - Application Platforms: - 50% Amazon Application Development Framework - 20% Azure Platform - 20% Linux server - 10% Google app engine - User Experience Focus: - 45% User Research - 40% UX Strategy - 15% Usability Testing - Programming & Scripting: - 40% Java - 20% C# - 15% PHP - 15% Ruby - 10% Other programming & scripting languages - Frameworks and CMS: - 30% Other frameworks and CMS - 20% .NET - 20% React - 20% Zend PHP - 10% Symfony ### Industries - 25% Medical - 10% Information technology - 20% Other industries - 15% Business services - 30% Financial services ### Clients - 40% Small Business (<$10M) - 50% Midmarket ($10M - $1B) - 10% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.6 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Smart IT offers competitive pricing with project costs ranging from $3,000/month to over $2 million for various client sizes. Clients appreciate their strong communication and value for cost, highlighting effective project management and high-quality deliverables. **Most Common Project Size**: $10,000 to $49,000 based on 7 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Custom Software Development: $200,000 to $999,999 based on 3 reviews - Web Development: $10,000 to $49,000 based on 2 reviews - E-Commerce Development: $50,000 to $199,999 based on 1 review - IT Staff Augmentation: $1,000,000 to $9,999,999 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Smart IT Review Insights Overall Review Rating: 4.9 - Quality: 4.9 - Schedule: 4.8 - Cost: 4.6 - Willing to Refer: 4.9 ### Top Mentions - Communicative (4 mentions) - High-quality work (3 mentions) - Creative (2 mentions) - Great project management (2 mentions) - Professional (2 mentions) - Reasonable pricing (2 mentions) - Team players (2 mentions) - Timely (2 mentions) - Unique expertise (2 mentions) - Experienced (1 mentions) - Flexible (1 mentions) - Great team (1 mentions) - Helpful (1 mentions) - Knowledgeable (1 mentions) - Passionate about their work (1 mentions) - Proactive (1 mentions) - Reliable (1 mentions) - Transparent (1 mentions) ### Review Highlights **Improvements in Initiative** A few clients mentioned a lack of initiative in certain situations, indicating an area where Smart IT could enhance their proactive engagement in projects. **Competitive Pricing and Value** Clients find Smart IT's pricing to be competitive and appreciate the value provided by their services, making them a cost-effective choice for long-term projects. **Proficient in Custom Software Solutions** Smart IT has demonstrated success in developing custom software solutions across diverse industries, including CRM systems and telemedicine platforms, tailored to meet specific client requirements. **Effective Communication and Collaboration** Clients frequently commend Smart IT for maintaining strong communication channels and a collaborative approach. Regular updates and professional workflow practices have enhanced client confidence in project delivery. **High Developer Availability and Flexibility** Clients praise Smart IT for their availability and flexibility, ensuring that project needs are met promptly. The experience of senior developers is also highlighted as a key strength. **Project Management Strengths** Smart IT's project management is noted for its timeliness, and use of modern tools like GitHub and Jira. They employ agile methodologies to ensure efficient project execution and maintain transparency with stakeholders. **Room for Improvement in Documentation** Some clients have noted that documentation provided by Smart IT could be improved. This suggests a need for clearer and more comprehensive documentation in certain projects. **Strong Healthtech Expertise** Smart IT is praised for its deep knowledge and expertise in the healthtech sector, which significantly contributed to successful project outcomes. Clients in this industry value their technical proficiency and understanding of healthcare-specific needs. **Integration and Long-term Partnerships** Smart IT has successfully integrated into client teams and established long-term partnerships, demonstrating their commitment to client success and project continuity. **Valuable Technical Insights** Clients appreciate the valuable insights provided by Smart IT, which often lead to improved project outcomes. Their ability to integrate effectively into client teams and adapt to internal processes is highly regarded. ### Smart IT Reviews #### Custom Software Dev for Healthcare Company **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Jan. 2019 - Ongoing **Project Summary**: A healthcare firm has hired Smart IT to build a customized software platform that supports customer relationships and electronic health record systems. The team is also tasked with adding several new features. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Chief Product Officer, MedVidi - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Aug 24, 2021 **Feedback Summary**: The final solution has met all of the client's needs and requirements. Smart IT establishes a strong workflow through consistent communication and a collaborative approach. Also, the team leverages their knowledge and experience to provide valuable insights and quality outputs. ""The Smart IT team has done a great job in creating a well-thought-through architecture."" **BACKGROUND** Please describe your company and your position there. I'm holding a CPO position at MEDvidi and we're an online center for mental health care dedicated to improving access to psychiatric treatment in the US. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Smart IT, and what were your goals? MEDvidi hired Smart IT to develop a hybrid software platform to support customer relationships and electronic health record systems. The Smart IT team was also challenged with the implementation of all account management-related features for our platform. **SOLUTION** How did you select this vendor and what were the deciding factors? The guys have a long-term tech background, deep knowledge of our business, and they are well versed in our field. On top of the fact that we were looking for a vendor with expertise in healthtech, we also looked for someone with high communications standards. We've been working with several software vendors before and learned that communication quality sometimes plays a vital role in the success of the entire product. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. As part of the software product development cycle, Smart IT designed, developed, and implemented both the backend and frontend solutions for the telemedicine service, including the following: custom healthcare CRM system, Video, voice, and appointments for patients, E-prescribing, Telephony(Twilio) integration. How many people from the vendor's team worked with you, and what were their positions? 10 team members: 5 software engineers, 2 QA engineers, 1 BA, 1 PM, 1 UX/UI. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? We got a platform that works like a debugged mechanism. The Smart IT team did a great job in creating a well-thought-through architecture. That creates for us many scaling options on a business level. Describe their project management style, including communication tools and timeliness. We held daily stan-ups and got weekly reports from the guys. Whenever necessary, we were meeting for brainstorming sessions and I was constantly receiving a stream of inbound insights, some of which were really valuable. The workflow was set and executed professionally. What did you find most impressive or unique about this company? Their accountability level and involvement in our product. It made me feel really confident about our collaboration and the results we'll have at the end. And, of course, their grasp on healthcare gave a big boost to the dev process. Are there any areas for improvement or something they could have done differently? Well, we're still working with the guys. So that pretty much says it all. --- #### CRM Dev for Insurance Company **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: Oct. 2018 - Ongoing **Project Summary**: Smart IT provided CRM system development. Their team built analytical tools and reporting methods. The team created profiles and integrated it with third-party systems. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Digital Transformations Director, Zaman Insurance - Industry: Financial services - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jun 7, 2020 **Feedback Summary**: Smart IT successfully implemented the system. The work has brought numerous benefits in analysis and data centralization. The quality of work and dedication has been impressive. They integrated themselves into the team effectively.  ""They’re a great team." " **BACKGROUND** Please describe your company and your position there. Our company Zaman Broker is the first Insurance and Reinsurance Lloyd's Brokers operating in South Caucasus region. Today we have almost 100 employees. Our office is located in Baku, Azerbaijan. I am Digital Transformations Director. My main role in our company is managing and bringing new technology and process optimisation practices to a company **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Smart IT? We had a retail project based on motor insurance and decided to develop a system to create personalized and successful experiences for every customer that comes into our company. Therefore, hired Smart IT to develop CRM system. What were your goals for this project? The main goal was to build software that allows to track each customer interaction and give to our clients a more enjoyable, personalised customer experience and can be the key to smoothing sales. The System with analytical tools that gives us opportunity to prepare different reports, predictions etc. **SOLUTION** How did you select this vendor? We had an interviews with different vendors and even started to do something but it was unsuccessful experience. Then another company that has already worked with Smart IT recommended them to us. Describe the project and the services they provided in detail. First of all, we, as a business people, began to write down the final idea of what we want to get as a result. It took us 2 months to prepare mock ups and documentation of the tasks - from small to global ones and divided them into several sprints. This of course helped Smart IT team to understand the scope and prepare enviroment for the development, also correctly build arhitecture of the project. Of course, we started from the most important thing, the possibility to register a customer in our system, to give him the opportunity to buy insurance and to pay for it. Therefore the very first functional of our CRM system was the creation of customer profiles and integration with 3rd party systems, such as banks, smtp servers, our website and mobile application. All other deeper developments which we consider the cream of our system were developed later during our further cooperation and continues until now. We come up with some kind of new idea and Smart IT professionally turns this idea into working functional. What was the team composition? The team consists of 8 people. 2 backend, 2 frontend developers, QA and project manager who is also backend developer. Also, another project manager and UI/UX designer was involved from business side **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? There are so many different benefits of implementing our new CRM system. One of the biggest challenges that business faced was dealing with messy data. This was becoming a much more serious issue when we were looking for important sales information, but have to look through dozens of various documents, charts, and spreadsheets. Now all data is centralized and we can find what we need, exactly when we need it. Also it helps us to predict our future sales by setting up plans and analyze past sales trends. This is a vital feature for all businesses. CRM is also a great way to improve communication with leads, customers, and potential customers. How was project management arranged and how effective was it? From the very beginning, we let the team know what our expectations for the project are. These include the quality of work, who is responsible for which tasks, and how team should communicate with each other. As we work from distance good communication is very important so we set up daily and weekly Skype meetings. We define 2 weeks scope discuss deliverables and define release time. Then project manager from Smart IT divide this scope into small tasks and assign a responsible person in task tracker system Worksection. What did you find most impressive about this company? They are passionate about the work, which isn't always the case when outsourcing. They demonstrated a greater understanding of our mission than other companies had shown in the past. Smart IT has a good understanding of the whole process from ideation to implementation and beyond. They’re able to take our ideas and turn them into functioning code. In addition to the quality of their code, they've also integrated extremely well into our team, adapting to our internal processes relatively seamlessly. They’re a great team, that always underpromise and over-deliver. Are there any areas for improvement? There is always a room for improvement :) Our team want to deliver big things and sometimes we just need to eliminate the barriers. We have too much to do and too little time to do it. So need to enlarge our IT team --- #### Staff Augmentation for Web Development Company **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Feb. - May 2017 **Project Summary**: Smart IT provides design and development staff augmentation for an IT services and custom software development company, working in Java, Spring Boot, and Hibernate, among other technologies, to deliver results. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Iterial Sàrl - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 2, 2020 **Feedback Summary**: Thanks to the assistance of Smart IT, their client has had many successful and ongoing relationships with the client’s that they helped to provide services for. Their team is organized and straightforward, always ensuring that work is delivered on time and in budget. "“They were always on time and communicative throughout our work with them.” " **BACKGROUND** Introduce your business and what you do there. Our company is called Iterial Sàrl, and we provide IT services, custom software development, and consultancy. I am the CEO of the company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Smart IT? We brought their team on to assist us with some coding and graphic design for specific projects. **SOLUTION** What was the scope of their involvement? We have in-house resources handling all of the various requirements we need, but the amount of work we have often fluctuates, so they supplement our programmers and designers when we have specific projects that need to get done a little bit faster. Our teams have collaborated on a variety of projects for our clients, including code reviews, backend Java website construction, email marketing infrastructure, and a few other specific technologies and APIs. What was the team composition? They provide about five people who work on our projects, including a product owner on the business side and several designers and developers. How did you come to work with Smart IT? A friend of mine put me in touch with them, and our meetings got off to a good start so we decided to move forward from there. How much have you invested with them? The total cost was a little over $10,000. What is the status of this engagement? Our work together from February­–May 2017. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The best evidence of the quality of their work is the amount of money that the customers they helped us to service continue to spend with us. Everyone they have worked with has been incredibly satisfied with their work, and our revenue as a business has not only been maintained but has grown substantially thanks to what they provided. How did Smart IT perform from a project management standpoint? They were always on time and communicative throughout our work with them. I handled the project management for the most part, but they did an incredible job keeping us up to date on everything that was going on. What did you find most impressive about them? What they are able to provide that most companies really lack is a stable work schedule that you can rely on them in which to get things done. Are there any areas they could improve? The solutions that they provided were not always the most elegant or creative solutions to the problem, but they were always very high quality, so we don’t have any complaints. Do you have any advice for potential customers? In terms of completing the work, there really isn’t anything specific that you have to do. As long as you give them the requirements they need, they will deliver the finished product. --- #### Software Dev Support for Financial Services Business **The Project** - Services: IT Staff Augmentation - Project size: $1,000,000 to $9,999,999 - Project length: Nov. 2017 - Ongoing **Project Summary**: Smart IT provides a financial services business with IT staff augmentation. The team develops and QA tests, working in technologies such as PHP 7, JavaScript, HTML, and more. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Software, FINITERA - Industry: Financial services - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — May 22, 2020 **Feedback Summary**: Committed to delivering high-quality solutions, Smart IT has been an excellent partner, integrating well into the internal team. They’re technically skilled and willing to go the extra mile to ensure the project is successful. Customers can expect a talented, well-managed team. ""Smart IT adjusted to what our company needed in order to deliver as necessary." " **BACKGROUND** Introduce your business and what you do there. I’m the head of software at the Finitera joint-stock company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Smart IT? Smart IT is the technical team supporting our software development needs for our main business systems and websites. **SOLUTION** What was the scope of their involvement? We bought a system and customized it for our purposes. We have business in multiple countries, and Smart IT is primarily working on adjusting the system for different country regulations and specific workflows, as well as developing different modules and functionalities. They also handle third-party integrations with local credit history systems, bank systems, web payment services, and so on.   Smart IT is responsible for all of the development, QA, and support. We’re working pretty much exclusively with PHP 7, a PostgreSQL 10 database, and JavaScript, CSS, HTML, and so on. What is the team composition? We have a 10-person team from Smart IT now, but it used to be up to 17. We’re a bit downsized at the moment due to the global situation. How did you come to work with Smart IT? One of my colleagues had worked with Smart IT on a project and suggested that I contact them. How much have you invested with them? The cost of their services has been around €2 million (approximately $2,200,000 USD). What is the status of this engagement? We started working with Smart IT in November 2017. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Smart IT is basically part of our company. They’re pretty much full-time employees, just outsourced. It’s not project-based work but time and materials, with everyday tasks from maintenance and support, and up to big project launches.  We’re satisfied with their delivery and adherence to our requirements. We don’t really measure the success rates of particular tasks or projects. The fact that we’ve been working with them for two and a half years — basically since we launched our business — is a good indication that we’re generally satisfied with the collaboration. How did Smart IT perform from a project management standpoint? We’re actually managing them with respect to their primary work. Their internal management is concerned with other needs, like extracurricular activities, motivation, inside reviews, and so on. We communicate almost exclusively in Russian, though most of the team is capable of communicating in English. I’m fluent in Russian myself, so it’s easier for me, and communication is pretty much a non-issue. We keep all documentation and task descriptions in English, but the spoken and chat communication is in Russian. In terms of management, they’re relatively quick to respond to my requirements. If I need to expand the team, I’ll get options relatively quickly.  What did you find most impressive about them? I have very limited experience working with similar companies, but I can say that Smart IT is very focused toward our projects, and they have relatively low employee turnover. We started with a team of seven people, and six of those are still with the team. That’s one benefit from our perspective, and it speaks to the company’s management. Their people are motivated and don’t leave for other companies. They have a creative approach to solving problems. There have been cases where we needed something urgently, with timetables that didn’t seem okay relative to the standard working hours of their people, and they were willing to work extra. Smart IT adjusted to what our company needed in order to deliver as necessary. Are there any areas they could improve? I’ve only worked with three outsourced companies so far, and there are no particular downsides that stand out with Smart IT. Do you have any advice for future clients of theirs? I’d definitely suggest that they go ahead with Smart IT, though it would depend on what expertise was needed. If it was purely about development, and Smart IT had specialists for that in their company, I’d definitely give a green light.  If it was more about other technological requirements, they have some expertise, but we’ve hired an internal person purely for database administration, for example. It’s important to have clear communication and set clear collaboration terms, so that there are no surprises in the future. --- #### Software Dev for Mobile Ad-Tech Company **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: May 2018 - Ongoing **Project Summary**: Smart-IT Ltd. is providing software development services to two projects. Deliverables include front- and backend implementation, development and market research, and support and improvement. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** VP of Product, Mobile Ad-Tech Company - Industry: Advertising & marketing - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 15, 2019 **Feedback Summary**: They are successfully executing the projects. Internal stakeholders hold the Smart-IT Ltd. team and their capabilities in high esteem. They are receptive and communicate well. Customers can expect a valuable, long-term partnership. "“Smart-IT Ltd. provides high-quality developers because they have built employee loyalty and retain true talent.” " **BACKGROUND** Introduce your business and what you do there. I’m the VP of product at a mobile ad-tech company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Smart-IT Ltd.? My company wanted to replace an outsourced developer that we were working on a project with. We needed a new vendor to support us in this project and also help us start a new one. **SOLUTION** What was the scope of their involvement? Smart-IT Ltd. supported and improved the backends of two service panels. Another vendor had developed the frontend, and Smart-IT Ltd. connected and implemented it. They provided development and market research and implemented the new project. Currently, they are in the improvement stage. What is the team composition? My team engages with two developers. How did you come to work with Smart-IT Ltd.? When we needed to replace our existing partner, I contacted one hundred different outsourcing companies in Ukraine and Belarus. About half of them replied, and I spoke with a couple dozen of them. We chose Smart-IT Ltd. because they were respectful and looking to engage in a long-term project. How much have you invested with them? My company has spent $100,000. What is the status of this engagement? We started working together in May 2018, and the work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The top-tier developers effectively prepare and execute long-term projects. I regard their team very highly. How did Smart-IT Ltd. perform from a project management standpoint? We oversaw project management, but they do offer this as part of their services. Communication has been very good. Their team is responsive, especially a business development executive we’ve worked with. What did you find most impressive about them? Smart-IT Ltd. provides high-quality developers because they have built employee loyalty and retain true talent. They have an incentive to stay with the company. Are there any areas they could improve? No, there’s nothing I’d have them improve. Do you have any advice for potential customers? Finding adequate management for shorter projects is difficult. Instead, work with Smart-IT Ltd. on long-term projects. You will be treated well and receive high-quality results. --- #### Software Development for Construction Company **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: Nov. 2017 - June 2018 **Project Summary**: Smart-IT Ltd. created an integrated CRM connecting several software programs. They designed the CRM to collect data from the programs and output statistical analysis in an accessible format. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Director, My Trusted Builder - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 5, 2019 **Feedback Summary**: The solution has received positive internal feedback, as it’s improved business efficiency and it’s now being used on a daily basis. Smart-IT Ltd. delivered on deadline and within budget. Expect a knowledgeable partner who communicates responsibly and provides useful tips. ""We’re very happy, and we got a very intuitive system." " **BACKGROUND** Introduce your business and what you do there. I am the director at My Trusted Builder, which is a construction company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Smart-IT Ltd.? In the construction business, there are many different software programs such as accounting software, project management software, and little bits and pieces that do not share any data between them. I felt that I needed communication functionality between the software we used, because then the data they produce could be easily identified and examined in terms of different patterns and statistics. **SOLUTION** What was the scope of their involvement? They offered to create something which would allow me to have everything in one place and all the statistics in front of me at any given point. It would solve the solution of changing and storing information. It would also fix several issues around my business needs. I asked them to create a type of CRM that unites all the data within the company and puts it into a format that easily readable and would be easy to get the statistics from. They worked with people from our end to come up with specifications. They lined up how the dashboard should look and what the software should be able to do. They gave me a price as well as a deadline. What is the team composition? There were about 10 people on the team, half of whom were developers, including a frontend and backend developer. We also had a manager and a business analyst who collected information on their behalf from my department, as well as the requirements. I only had to allocate one person from our side, who was constantly updating them with the requirements. How did you come to work with Smart-IT Ltd.? We were introduced to them by a trusted contact of mine. From the moment I got in touch with them, everything was dealt with in a professional manner. I didn’t have to consult with too many people in terms of their process and what to normally expect. They covered all of my questions. How much have you invested in them? We spent around $250,000 USD. What is the status of this engagement? We started working with them around November 2017 and the project concluded in June 2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We use the software on a daily basis. There were some slight UI changes that needed to be done, which took some time. They met all the deadlines and did not go over budget. There was one small delay but that was down to our side because we missed one of the payments. There wasn’t a point in the project where I can say they let me down. The feedback I have received from my team is extremely positive. The solution has saved us a lot of time and all they met all my expectations. There were some things I wasn’t expecting as well, and everything was positive. We’re very happy and we got a very intuitive system. New employees don’t have to spend a lot of time learning the system as it works straight away. How did Smart-IT Ltd. perform from a project management standpoint? They gave us constant updates about what they achieved and what still needed to be completed, as well as regular calls. Communication was brilliant and we had no problem with that. They are very knowledgeable, and their English skills are very strong. When I started speaking with them, they gave me some advice and suggestions on things that could be done in a better way. There were a few things, even nonverbal ones, that I noticed while we were discussing the project in the early stages, which kept me very relaxed in terms of their level of professionalism. What did you find most impressive about them? The whole IT scene in Belarus is fascinating. They have very creative developers. At the same time, they don’t cost as much as developers would cost here. They have that balance between quality and price which is unique. They meet all the requirements that you would normally expect, and there was no hassle in working with them. Being in the construction industry, I always expect something to go wrong as in many businesses, but we had no issues with their delivery. Are there any areas they could improve? They ask many questions, which is probably a good thing, but it did take a lot of time to answer them. They were very specific on exactly how we wanted it to look. It was lost time, but in the end, it was probably the reason why the end result was successful. Do you have any advice for potential customers? Get hold of their principal. He was the main reason we signed the contract. He was the best person to get in touch with. You can achieve whatever you want, as he will make it happen. --- #### Web Development for Online Ranking Platform **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Nov. 2017 - Ongoing **Project Summary**: After a previous developer couldn’t perform up to standard, Smart-IT Ltd. took their place. They built out an admin panel and API to fortify the platform and continue to expand and develop it. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, Online Ranking Platform - Industry: Advertising & marketing - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 1, 2019 **Feedback Summary**: Backed by an impressive depth of technical knowledge and expertise, Smart-IT Ltd. has worked continuously to enhance the platform end-to-end. They resolved every issue the previous vendor caused and consulted on the latest technology on the market. Competitive pricing makes them a valuable partner. "“Smart-IT Ltd. always willing to help. We’re truly happy with their work.” " **BACKGROUND** Introduce your business and what you do there. I’m a sales manager and co-founder of a travel review company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Smart-IT? We started building a site with another developer who didn’t meet our requirements. We wanted to work with a skilled development team that could respond to what we needed.  Smart-IT Ltd. was said to have a team of more serious and efficient workers, which has proven true.   **SOLUTION** What was the scope of their involvement? Smart-IT Ltd. has worked extensively on our system with us.  The team has developed new API integrations and an admin panel for the site. They’ve continuously improved the UI for our entire platform. They also fixed some issues the previous developers caused. We’ve continued working with them ever since. The system was initially developed on an old version of Angular. Now, we're considering changing to a different technology. We may have to rewrite the entire thing. Once we discuss the best technology options, we’ll be moving forward with Smart-IT Ltd.  What is the team composition?  We've worked with the CTO and a project manager from Smart-IT Ltd. Their three-person team also includes a mid-level developer. If he needs help, he can consult a senior developer for technical expertise.   How did you come to work with Smart-IT? We looked for vendors in Belarus because the market is more affordable than other countries in Europe, and we’d heard there were many efficient IT companies. Smart-IT Ltd. had a skilled team and fair pricing.  How much have you invested with them? We’ve been paying them around $3,000 per month for more than a year now. What is the status of this engagement? We started working with Smart-IT in November 2017, and the collaboration is ongoing. We’re currently determining if we should continue with our current system or rewrite it using new technologies.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Smart-IT Ltd. is always willing to help. We’re truly happy with their work. They’re reactive to any issues we face, solving them within the hour.  Smart-IT has strong Angular skills. Every new feature they deploy works properly. Nothing they develop causes other problems on the site we have to fix, as we experienced with our previous developer.  How did Smart-IT perform from a project management standpoint? Smart-IT is very helpful because they know IT better than us. They answer all our questions and are always ready to help us find a solution that meets our needs. They’ve never been late on deadlines.  We usually communicate via email or Skype. I’m in touch with the project manager almost every day. We have a group chat with the web developer for technical items, as well.  What did you find most impressive about them? Smart-IT Ltd. is always here to back us up. They’re very quick to respond to our needs, and they provide accurate estimates.  Are there any areas they could improve? I’m sure there’s something they could be working on, but I can’t think of anything.  Do you have any advice for future clients of theirs? It’s important to be organized. Have all the information ready before approaching Smart-IT Ltd. They’ll take care of the rest from there. --- #### Web Development for E-commerce Platform **The Project** - Services: E-Commerce Development - Project size: $50,000 to $199,999 - Project length: Nov. 2016 - Dec. 2017 **Project Summary**: Smart-IT Ltd. introduced modular services on a legacy e-commerce platform, rebuilding customer-facing systems such as a product recommendation engine to improve the UX for customers and internal stakeholders. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** Former General Manager, The Classictic Group - Industry: Arts, entertainment & music - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 1, 2019 **Feedback Summary**: The team’s work advanced internal processes through automation, increased the conversion rate of platform visitors, and supported more data-driven marketing decisions. The project was reasonably priced and managed on a goal-oriented schedule. The team maintained a responsive, collaborative communication style. ""Smart IT-Ltd. offers exceptional IT expertise while keeping long-term project goals in mind." " **BACKGROUND** Please describe your company and your position there. I was the general manager of The Classictic Group, an e-commerce platform for the global distribution of cultural entertainment products. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Smart-IT Ltd.? We hired Smart-IT Ltd. to modernize our legacy IT architecture by building it into a platform with improved modular functionality. What were your goals for this project? We wanted to mitigate software-induced risks to our operating platform, shorten release cycles of new features, and make it easier to outsource future development projects. We also wanted to improve the UX for IT professionals when they alter site characteristics. **SOLUTION** How did you select this vendor? After an interview process, the team emerged as the best fit for our project requirements along with one other vendor. We were looking for consultants with advanced PHP development expertise and a strong knowledge of quantitative methods. They were also recommended to us through my network. Describe the project and the services they provided in detail. After suggesting best practices based on project requirements, Smart IT-Ltd. rebuilt our customer engagement functionalities and product recommendation engine. Along the way, they introduced automation, data-driven models on customer behavior, and made the functionalities machine-learning (ML) ready. What was the team composition? The team consisted of IT consultants from Smart IT-Ltd., one other IT vendor, and internal stakeholders. Engineers from Smart IT-Ltd. worked with an internal data science team to automate customer engagement and improve conversion. **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? Kickstarting the modular design process improved our conversion rate optimization, reduced waste, and freed up internal resources through automation. The developed modules led to more qualified marketing assumptions and better synergy between the data and marketing teams. How was project management arranged and how effective was it? The team used an agile methodology with short iteration cycles. Responsive communication took place with internal stakeholders through Slack, Skype, Jira, and GitHub, and deadlines were always met. Maintaining transparency with senior management, Smart-IT Ltd. made sure internal resources were part of decision-making processes.  What did you find most impressive about this company? Within a reasonable budget, Smart IT-Ltd. offers exceptional IT expertise while keeping long-term project goals in mind. Their constructive feedback kept the project requirements centered around practical goals. Are there any areas for improvement? It would have been beneficial if all developers and managers were equipped with a Schengen visa, enabling more on-demand onsite workshops. --- #### Tools Development for SAAS & PAAS Company **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Jan. 2016 - Ongoing **Project Summary**: Smart IT provides ongoing development for a SAAS & PAAS company's provision tools. The team is utilizing a multi-tenant provisioning platform with BSS and OSS components for the project. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Engineer, Thinfactory - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jun 8, 2021 **Feedback Summary**: Smart IT uses domain-driven design or DDD as their main management style for the development process while utilizing tools from Github. The team's senior developer possesses invaluable experience that the client appreciates. ""Their availability and flexibility are both impressive."" **BACKGROUND** Please describe your company and your position there. Thinfactory delivers SAAS & PAAS public solutions . I'm following the development of the Provision tools & support solutions **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Smart IT, and what were your goals? development of the Provision tools. **SOLUTION** How did you select this vendor and what were the deciding factors? I did not participate to the selection. I can't tell you . Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. development of a multi-tenant Provisioning Platform with BSS & OSS components. UI front-end based on Angular-JS . API back-end based on Microsoft MVC template. MS SQL database data repository How many people from the vendor's team worked with you, and what were their positions? at max , 3 people : 1 Lead developer 1 C# developer 1 Jscript -angular developer **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? since we do not use real metrics . we cannot share measurable outcomes. Describe their project management style, including communication tools and timeliness. management style is DDD. using the tools provided by Github ( Issue ,story , milestone , sprints , kanban board). What did you find most impressive or unique about this company? Their availability and flexibility are both impressive. The experience of their senior developer is also great. Are there any areas for improvement or something they could have done differently? sometimes poor documentation. lack of initiative sometimes. --- ## Portfolio & Awards ### DOCUMENT MANAGEMENT SYSTEM FOR VTB BANK Smart IT developed a proprietary DMS solution for bank document management. The solution integrates with internal databases and software to seamlessly organize and manage a customer account and document portfolio within a banking establishment. The software allows for exploitation in other industries as well. VTB benefited from introducing the solution to automate document management, optimize speed and efficiency of internal processes and remove the chance of human error. ### CUSTOM CRM DEVELOPMENT FOR INSURER ZAMAN BROKER Zaman Insurance and Reinsurance Broker turned to Smart IT to solve a highly complex task of business process automation. Smart IT developed a custom CRM solution that would adhere to all current and future business requirements of Zaman Broker, delivering desired process scalability and flexibility, while rolling out new insurance services and features. The client's business made a full migration to the new solution without hindering business processes. Our collaboration with Zaman Broker is ongoing. The new CRM allows to carry out the entire sales cycle independently of technical support. Smart IT undertook a number of third party integrations: Bank systems SMTP servers Company website (frontend) Mobile application integration (Kasko Butik) Added contact management features: User contact sync Customer segmentation Advanced analytics The new system comes with Asterisk integration for complete call-center functionality. Automatic call distribution Queue strategies Dialer considerations 100% compliance with predefined testing roadmap 35% growth after implementation 6 full-time software developers 9 technologies employed   ### Microfinance Product Engineering for Finitera Finitera is a financial services business working in the unsecured lending and alternate finance industries. The company offers personal loans to individuals and businesses across three geographical markets. Finitera turned to Smart IT for software development and quick ramp-up of a dedicated team of software engineers and managers. Extensive business analysis of new market requirements Module and feature development for new workflows Core platform design and customization MVP developments for new jurisdictions As a result of our collaboration the Client marked: Successful market expansion Customer base growth Apart from ongoing software quality assurance and IT support for the banking and lending platform, Smart IT is also responsible for: Further backend and frontend development Website development for company’s brands Systems maintenance and business continuity For almost three years Smart IT has been the core IT team for Finitera. The company’s teams are committed to helping the Client grow. ### Custom Healthcare CRM System As part of the software product development cycle, Smart IT designed, developed and implemented both the backend and frontend solutions for the telemedicine service, including the following solutions: Custom healthcare CRM system Video, voice, and chat appointments for patients E-prescribing Telephony – Twilio integration E-marketing and notifications – Sendgrid integration Billing and payment service provider integrations Insurance claim management and pharmacy network integrations Native mobile application for doctors and patients (July-August release date) ### SMART TICKET SCANNING AND CHECK-IN TERMINAL The client, a leading ticket provider running a proprietary payment and discount system faced the difficulty of managing a high number of visitors entering public events. The abundant information about the entrance tickets had to be checked manually, which increased the amount of controllers` work, increased the time visitors spent at the checkpoints and created long lines. Smart IT managed to automate the process at checkpoints thanks to the round-the-clock access to the ticket database via the mobile application and smart terminal. ### VIDEO STREAMING APPLICATION FOR CORNELL UNIVERSITY VideoNote was intended to enable skilled educators to teach more people, more effectively, in less time, at a lower cost. The application acquired notable success, which triggered the creation of a global cloud platform turning videos into an easily accessible educational content database. The client needed a team to support rapid product development across the stack of multiple technologies. Smart IT was approached to take up development on the project. ### ROBOTIC TOYS CONTROL DASHBOARD AND UPDATE AUTOMATION FOR WOWWEE Smart IT developed the backend solution with various modules, application update management and automation capabilities for WowWee, a leading hi-tech robotic toy manufacturer. The implementation of the new solution allowed WowWee to enjoy easy automation of updates delivery. The offered solution assisted WowWee in workflow set-up, helped automate updates delivery and allowed keeping the audience informed round-the-clock. Along with that the implemented two-level authorization approach allowed protecting systems API and preventing security breaches. ### Custom Software Development FOR A PROFESSIONAL FIT Smart IT developed a client management software with distinct roles, different information access levels, and a chatbot to save time on routine messaging and scheduling of sessions. With the help of an intuitive dashboard, the team can now systematically send alerts to the clients and successfully manage groups of ~ 60 fitness enthusiasts simultaneously. ### Project with MDBerry ### Project with InVend ### Project with ByCard ### Project with Classictic Group ### Telemedicine Platform Development As part of the software product development cycle, Smart IT designed, developed and implemented both the backend and frontend solutions for the telemedicine service, including the following solutions: Custom healthcare CRM system Video, voice, and chat appointments for patients E-prescribing Telephony – Twilio integration E-marketing and notifications – Sendgrid integration Billing and payment service provider integrations Insurance claim management and pharmacy network integrations Native mobile application for doctors and patients (July-August release date) ## Key Clients - Zaman Broker - MEDvidi ## Packages ## Locations (2) ### San Francisco, CA (Headquarters) - 1884 Market Street - San Francisco, CA 94102 - United States - 10 - 15 employees - Phone: 408 641 3300 ### T'bilisi, Georgia - 1 Mtkvari Street - T'bilisi - Georgia - 76 - 100 employees ## Contact Smart IT [Send a message](https://clutch.co/profile/smart-it) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/smart-it.io) - [Facebook](https://www.facebook.com/profile.php?id=100004704903833&ref=br_rs)