What evidence can you share that demonstrates the impact of the engagement?
We use the software on a daily basis. There were some slight UI changes that needed to be done, which took some time. They met all the deadlines and did not go over budget. There was one small delay but that was down to our side because we missed one of the payments. There wasn’t a point in the project where I can say they let me down.
The feedback I have received from my team is extremely positive. The solution has saved us a lot of time and all they met all my expectations. There were some things I wasn’t expecting as well, and everything was positive. We’re very happy and we got a very intuitive system. New employees don’t have to spend a lot of time learning the system as it works straight away.
How did Smart-IT Ltd. perform from a project management standpoint?
They gave us constant updates about what they achieved and what still needed to be completed, as well as regular calls. Communication was brilliant and we had no problem with that. They are very knowledgeable, and their English skills are very strong.
When I started speaking with them, they gave me some advice and suggestions on things that could be done in a better way. There were a few things, even nonverbal ones, that I noticed while we were discussing the project in the early stages, which kept me very relaxed in terms of their level of professionalism.
What did you find most impressive about them?
The whole IT scene in Belarus is fascinating. They have very creative developers. At the same time, they don’t cost as much as developers would cost here. They have that balance between quality and price which is unique. They meet all the requirements that you would normally expect, and there was no hassle in working with them. Being in the construction industry, I always expect something to go wrong as in many businesses, but we had no issues with their delivery.
Are there any areas they could improve?
They ask many questions, which is probably a good thing, but it did take a lot of time to answer them. They were very specific on exactly how we wanted it to look. It was lost time, but in the end, it was probably the reason why the end result was successful.
Do you have any advice for potential customers?
Get hold of their principal. He was the main reason we signed the contract. He was the best person to get in touch with. You can achieve whatever you want, as he will make it happen.