Skymouse Studios

BACKGROUND

Introduce your business and what you do there.

I’m the executive director of Fraternus, which is a mentoring and fraternal organization for men.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Skymouse Studios?

We had some websites that we had purchased that needed to be migrated into our orbit. They also needed a bit of redesign, and we needed technical help with website and data acquisition. 

SOLUTION

What was the scope of their involvement?

Skymouse Studios helped us get the website over to our servers. They helped us to set up different functionalities and content on the WordPress websites. They implemented a blog and added content to different pages while also working on technical improvements. Most of the work on the sites was minimum, but there was one site that needed a major overhaul.

What is the team composition?

My main point of contact was Patrick (Co-Founder).

How did you come to work with Skymouse Studios?

I met them through personal networking.

How much have you invested with them?

We invested approximately $4,000 on the project.

What is the status of this engagement?

The engagement lasted from April–August 2020. We still call them for any modifications, but the main bulk of the work was finished within that time frame.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I found that their time frames were reasonable, and they actually fulfilled what they said they would do, unlike other tech companies that I've worked with. As far as generating site traffic that we hoped for, I would say it's average to above average. However, they were very attentive every time we needed them, so 100% of the time I felt like I was cared for as a customer.

How did Skymouse Studios perform from a project management standpoint?

Skymouse Studios did better than average. Instead of me having to prod them about work, they would actually drag me along and keep me in the loop.

What did you find most impressive about them?

Whenever we had any troubles Skymouse Studios were always helpful. There were times when they just went above and beyond with the partnership because it seemed like the right thing to do. Their ability to take a technical process and keep it on cue, while also remaining reasonable was a standout of the collaboration.

Are there any areas they could improve?

I don't think Skymouse Studios took into account ways that they could have done the project differently to have a direct financial impact on us. They knew what they needed to do and that they would get paid, but if they had done it differently, it would have made us more money, and we could have extended the partnership.

Any advice for potential customers?

I would recommend meeting them in the middle. Make sure you're aware of what you need so that you're not giving them complete control over the process. That way you also leave room for them to give their input, and you can improve the final product.

BACKGROUND

Please describe your company and your position there.

I am the Founder & CEO of CREW - Leaders For Mary. We are a Catholic Nonprofit that runs highschool leadership programs for teens to grow in their faith & spirituality while learning how to be leaders among their peers/communities

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Skymouse Studios?

To create and design a website for families, donors, and teens to use effectively in order to sign up for programs, receive information on events, and donate to the ministry

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked into a few web designing companies, however SkyMouse Studios came highly recommended by a colleague.

Describe the project in detail and walk through the stages of the project.

After a few virtual discovery meetings to work on design and flow of the website, SkyMouse Studios produced a website for us that took the discussions and meetings we had with our ideas and thoughts and put it into a beautiful platform for us to be able to use. The website was created and we were blown away by its presentations, style, and simplicity/user friendly engagement.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with one person who was the designer/coordinator

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their documentation was very thorough. We felt cared for and listened too during our initial stages of meeting and talking about design/layouts. Every question was answered and when it came to tweaks and changes, the web designer we worked with was effective in making the changes, but also in a timely fashion. We also felt and still feel that whenever we need an update or change, the web designer is there for us!

How effective was the workflow between your team and theirs?

Very easy and smooth. Easy to communicate with, very reliable when answering questions/comments. The team at Skymouse Studios made us feel very comfortable.

What did you find most impressive or unique about this company?

Their attention to detail when recording notes and compiling it all into an effective website/platform. We felt that the customer service was outstanding in how they dealt with us as a client.

Are there any areas for improvement or something they could have done differently?

No. Keep doing what they do!