SJ Innovation LLC

BACKGROUND

Please describe your company and your position there.

Large CPG company with multiple megabrands

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SJ Innovation LLC?

QA on web development

SOLUTION

How did you select this vendor and what were the deciding factors?

-

Describe the project in detail and walk through their service package.

We use SJI across multiple brands for our QA of development

How many resources from the vendor's team worked with you, and what were their positions?

Multiple resources available both onshore and offshore

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They are incredibly thorough in their reviews. They also provide us weekly testing reports and create bug tickets if needed. They are incredible partners to work with!

How effective was the workflow between your team and theirs?

Join our daily scrum calls and utilize JIRA for efficiencies

What did you find most impressive or unique about this company?

They are incredibly thorough in their reviews.

Are there any areas for improvement or something they could have done differently?

N/A

BACKGROUND

I am the Founder & CEO of bPUBLIC

bPUBLIC is a digital marketing agency providing websites, custom software solutions, CRM and marketing automation, SEO, paid advertising, and multichannel marketing services for businesses.

OPPORTUNITY / CHALLENGE

• Develop and maintain custom web applications and platforms for our client projects, including MySpaLive and NOVI.
• Implement GoHighLevel CRM integrations, marketing automations, lead workflows, and communications systems.
• Provide ongoing development support, API integrations, legacy data migration, troubleshooting, and improvements as business requirements evolve.

SOLUTION

Found on Upwork

• Good value for cost
• Strong technical capabilities and excellent fit for our agency.

6-10 Employees

SJ Innovation has served as bPUBLIC’s development partner across custom software, websites, CRM, and marketing automation projects, including MySpaLive and NOVI. Their work has included building and refining provider and patient workflows, training enrollment and certification features, appointment scheduling, inventory and ordering tools, payment integrations, notifications, and administrative dashboards. Key deliverables also included legacy data migration and synchronization, third-party API integrations, troubleshooting existing systems, and ongoing testing and bug fixes. On the GoHighLevel side, they supported CRM configuration, lead pipelines, source tagging, automated follow-up, SMS and email communications, and conversational and voice AI workflows. The engagement involved close collaboration with our agency and client stakeholders to translate evolving business requirements into practical features, resolve integration issues, and support onboarding and day-to-day operations. Their ability to contribute across both custom development and marketing technology has made them a valuable extension of our team.

RESULTS & FEEDBACK

The clearest evidence of progress was the delivery of working capabilities across several complex systems: provider onboarding, training enrollment and certification, scheduling, inventory, payments, notifications, and legacy data synchronization. Their GoHighLevel work also produced lead pipelines, source tagging, automated follow-up, and voice AI appointment-booking workflows. These were concrete operational deliverables rather than simply design concepts. SJ Innovation consistently helped us turn changing requirements into usable features and resolve difficult integration issues. Their contribution expanded our agency’s ability to support both custom software and marketing technology with one dependable development partner. I consider their work and commitment stellar.

Their project management has been excellent. They work closely with me and our client stakeholders, maintain regular communication, and respond thoughtfully to questions, feedback, and changing priorities. The team has remained engaged through complex integrations, legacy-system challenges, and evolving requirements. They communicate about progress and obstacles and work collaboratively to keep development moving. What stands out most is their responsiveness and willingness to stay with a difficult problem until we have a practical path forward. They feel like an extension of our agency rather than a detached outside vendor.

• Virtual Meeting
• Email or Messaging App

Their combination of technical versatility, dedication, and a true partnership mindset is exceptional. I can work with the same team across custom application development, third-party integrations, GoHighLevel, marketing automation, and conversational AI. They take the time to understand the business need behind a request and remain committed when the work becomes complicated. As an agency owner, having a capable team I can collaborate with across so many disciplines is tremendously valuable. SJ Innovation has become a trusted extension of bPUBLIC, and I would enthusiastically recommend them.

I do not have any significant areas of concern to highlight. They have been a highly capable and committed partner, and I have been very pleased with their work. Our projects involve evolving requirements and complex third-party systems, and the team has approached those challenges collaboratively and professionally.

BACKGROUND

Please describe your company and position.

I am an Executive of IVolunteer International

Describe what your company does in a single sentence.

A 501(c)3 tech-nonprofit organization with a mission to make volunteering fun, easy, and equitable using technology. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SJ Innovation LLC to accomplish?

• Document app infrastructure and develop a report of third-party assets, connectivity, code, costs, and functionality for a non-technical audience.
• Identify scope of work for IVolunteerGo, the enterprise software associated with the app (for the complete ecosystem) to prepare a Request for Proposal.
• Audit and identify a list of all bugs and basic features for the Minimum Viable Product.
• Develop fixes for bugs, feature additions, and deployment with an arranged timeline.

SOLUTION

How did you find SJ Innovation LLC?

RFP Process

Why did you select SJ Innovation LLC over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from SJ Innovation LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SJ Innovation partnered with IVolunteer International to update, redesign, and publish a volunteering mobile app on iOS and Android including connecting and updating a web-based admin panel. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivery of RFP deliverables.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SJ Innovation has demonstrated exceptional project management and teamwork in designing and publishing the **IVolunteerNow** mobile app for **IVolunteer International**. Their attention to detail, responsiveness, and commitment to the project’s goals have been outstanding. From initial planning to final deployment, SJ Innovation’s team showed a deep understanding of the app’s purpose and the needs of its users. Their collaborative approach ensured smooth communication and timely updates, creating a seamless experience. Thanks to SJ Innovation’s expertise and dedication, IVolunteer International now has a powerful app that connects volunteers with impactful opportunities worldwide, reflecting SJ Innovation's high standards and passion for meaningful projects.

What was your primary form of communication with SJ Innovation LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about this company is its commitment to both excellence and collaboration. They go beyond merely meeting requirements, actively seeking to understand the deeper goals and values behind each project. This dedication is matched by their emphasis on clear, consistent communication, ensuring that every step aligns with the client's vision. Additionally, the team’s expertise across a range of fields allows them to deliver creative and effective solutions tailored to specific needs. Their blend of technical skill, reliability, and genuine passion for clients' success makes this company unique and highly impressive in the industry.

Are there any areas for improvement or something SJ Innovation LLC could have done differently?

To enhance efficiency and alignment, more internal collaboration between the sales and development teams would be beneficial, particularly when defining and confirming technical deliverables with clients. Currently, some communication gaps can lead to discrepancies between what is promised and what is ultimately delivered. The sales team, being on the front line with clients, plays a crucial role in setting project expectations. Coordinating closely with the development team when signing contracts could ensure that all promised deliverables are both feasible and aligned with the development team’s timeline and resources. This collaborative approach would reduce misunderstandings, avoid potential delays, and foster smoother project handoffs. It would also help avoid the development team feeling overextended by unexpected deliverables and enhance overall client satisfaction by ensuring realistic and achievable outcomes from the start. Improving this internal coordination will ultimately strengthen client trust, reinforce project success, and streamline internal workflows.

BACKGROUND

Please describe your company and position.

I am an Executive of Zoranssons SDN BHD

Describe what your company does in a single sentence.

Web App for secondary school student learning 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SJ Innovation LLC to accomplish?

To complete a UI design for a potential future app

SOLUTION

How did you find SJ Innovation LLC?

• Online Search
• Clutch Site

Why did you select SJ Innovation LLC over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Quality of their work and communication

How many teammates from SJ Innovation LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SJ Innovation designed a UI outline of what the potential app will look like in the future. This includes designing the UI design on the app for the school acccount, the parent and student account, and the teacher account. It included presenting student learning data in graphs and summarised statistics. 

They also designed a brochure that summarises the vision of the app and markets the product in a short format. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The completed UI design frames. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered everything on time and made all the adjustments as requested. They worked hard and fast and offered their time whenever it was needed. 

What was your primary form of communication with SJ Innovation LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their quality and care are apparent from the go. It's evident that they want to please their clients and deliver a superb product. 

Are there any areas for improvement or something SJ Innovation LLC could have done differently?

Not that I can think of. 

BACKGROUND

Please describe your company and position.

I am the CEO of AJF Financial Group

Describe what your company does in a single sentence.

A financial services company specializing in sales, training, recruiting in insurance, financial planning, real estate, and tax/bookeeping.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SJ Innovation LLC to accomplish?

• Automation Development
• Conversion and Scale
• Industry Mastery

SOLUTION

How did you find SJ Innovation LLC?

Online Search

Why did you select SJ Innovation LLC over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Helped me before I started paying them!

How many teammates from SJ Innovation LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop Automation platform in GHL and Twilio, as well as Google Business development, Marketing strategies, integration, testing, consulting on scale and conversion, website development, statistical data and metrics analysis, and being good ethical and integrity partners

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Hockey stick growth of business revenue. I am super profitable thanks to the work with SJI LLC

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project manager has been near-perfect on project management, delivery, team management, processes, reliability. And when they have missed the time frame (extremely rare), have been accountable and honest with feedback on project.

What was your primary form of communication with SJ Innovation LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I'm impressed by their willingness to listen actively and deliver on my requests, but also to tell me honestly about my unrealistic ideas and desires. Additionally, their openness to being the expert or BECOMING THE EXPERT on my behalf. This has allowed me, as CEO, to focus on my customers, and growing revenue.

Are there any areas for improvement or something SJ Innovation LLC could have done differently?

Suggest more team members from the start. As a result of their time and work, the scope has grown concurrently with revenue.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a local news and discussion website. We offer breaking news stories, commenting, games, and other forms of custom user interaction

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SJ Innovation LLC, and what were your goals?

Our website was built on an outdated version of Drupal. The cost to upgrade Drupal was outside our budget so SJ Innovation guided us to using the WordPress platform that offered more flexibility and saved us money upfront and in the long run. The project is in progress.

SOLUTION

How did you select this vendor and what were the deciding factors?

We used referrals and selected companies to interview based on online reviews and ratings. SJI Innovation stood out for being extremely accommodating, providing a comprehensive proposal/plan of action, and amazing customer service. They were quick to answer any questions and check in with me, proving they're dedicated and reliable.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a few initial meetings to understand the scope of our website. Developers then provided step by step phases of how they intend to complete the project.

How many people from the vendor's team worked with you, and what were their positions?

There are several project managers and developers I've spoken to but have one main point of contact that provides weekly updates and progress reports.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website is in progress but so far I have nothing but good things to say about the team and what's been created so far.

Describe their project management style, including communication tools and timeliness.

Weekly progress reports, bi-weekly meetings, and scheduled calls with anything pressing.

What did you find most impressive or unique about this company?

They are always on top of everything! Other companies I worked with were eager at first then failed to respond or finish the project. This team is dedicated and is showing proven results.

Are there any areas for improvement or something they could have done differently?

Not that I can think of.

BACKGROUND

Please describe your company and your position there.

I am a real estate investor and I find deals from motivated sellers. I also work with life insurance agents. I realized there is a need to reach out to our customers without the time hassle of calling each customer. My goal is to speed up the process and focus more on running appointments and helping more people in a timely manner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SJ Innovation LLC, and what were your goals?

I needed to create a new software with all features needed to make the program work. When I first came in, my first programmer did not do a good job and was actually stealing from me. SJ Innovation improved my system and they are very trustworthy and great to work with!

SOLUTION

How did you select this vendor and what were the deciding factors?

I found them through Upwork by making a few inquiries and stumbled onto them. I’m glad I did!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Programming work for instant messaging. Create website and all key features. Admin page.

How many people from the vendor's team worked with you, and what were their positions?

I’ve worked with about 10 different people of different roles.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They usually deliver in a timely manner and keep open communication when there are issues associated with the development.

Describe their project management style, including communication tools and timeliness.

We used Upwork and Slack and Zoom meetings to communicate mostly.

What did you find most impressive or unique about this company?

It’s a large team with many knowledgeable people in the company for different roles/projects needed to be done.

Are there any areas for improvement or something they could have done differently?

I think we are all always trying to improve.

BACKGROUND

Please describe your company and your position there.

I am a Manager for a Consumer Skin Health and Beauty brands, Aveeno and Lubriderm. Our company sells consumer goods products globally.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SJ Innovation LLC?

SJ Innovation was hired to streamline our QA testing process for our websites and to conduct mobile and web testing for various consumer facing product sites.

SOLUTION

How did you select this vendor and what were the deciding factors?

SJ Innovation was selected as we’ve had a strong partnership with them across other parts of our company and they have proven to have the skilled resources necessary at the best competitive pricing.

Describe the project in detail and walk through the stages of the project.

Throughout the year, we release various new features and content for Aveeno.com and Lubriderm.com. SJ Innovation resources are critical members of our high performing teams in delivery of the outcomes in an agile manner. They lead our QA testing for each sprint as well as automated testing and regression testing.

How many resources from the vendor's team worked with you, and what were their positions?

A mix of 2-5 Sr QA testers were onboarded as part of our team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

SJ Innovation was able to accelerate our testing process as well as help to automate various scenarios for quicker regression testing.

How effective was the workflow between your team and theirs?

The workflow is really good, and the time difference is never an issue. Their resources overlapped US hours to ensure we get the right support that we need.

What did you find most impressive or unique about this company?

I think the most impressive thing is their ability cover US hours while still maintaining a competitive pricing.

Are there any areas for improvement or something they could have done differently?

Nothing specifically.

BACKGROUND

Please describe your company and your position there.

I am the founder of a lifecycle marketing consulting agency

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SJ Innovation LLC, and what were your goals?

We hired SJI as a design and development agency to fully support our agency with the lifecycle marketing communications we're tasked with building for our clients. We needed an design and development agency that could do great work, with quick turnarounds, at a cost that worked with the margins that we operate in.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose SJI because they could fulfill the tasks that we had with quick turnarounds at a great price.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work is project management and designing of email modules for our clients and then the mobile responsive HTML to go with them.

How many people from the vendor's team worked with you, and what were their positions?

on any given project, there is a team of 3-5 SJI team members working on each project for us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After working with SJI we are able to deliver design and development for our clients on time and with great work. Feedback has been great from our clients and we have not missed any deadlines on our deliverables.

Describe their project management style, including communication tools and timeliness.

The SJI project managers lean on the side of overcommunciation which has been fantastic for us. We are always in the loop in the loop on the status of our projects with the correct estimations of scope and cost. We never have any surprises. We know what we are getting and when.

What did you find most impressive or unique about this company?

The turnaround times of deliverables have been the most impressive area they excel in. Work that would ahve normally taken 1-2 weeks to get completed with previous contractors we've worked with now only take a number of days to get completed.

Are there any areas for improvement or something they could have done differently?

I do not currently have any areas of opportunity for the team. They do great work and we look forward to continue working with them as we have new tasks for the clients we work with.

BACKGROUND

Please describe your company and your position there.

We provide Technology solutions to our clients across various industries. As a COO, my objective is to work with clients to understand and analyze their business process and customer needs in order to provide solutions to improve their business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SJ Innovation LLC, and what were your goals?

One of our clients website was over 15 years old, and it became very costly to maintain the website and keep it operational. The project goal was to re-engineer the website using the latest Drupal platform.

SOLUTION

How did you select SJ Innovation LLC and what were the deciding factors?

We shortlisted our vendor based on experience, skillsets, and budget. We wanted to work with someone who would understand our needs and prioritize on customer collaboration.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our scope of work included requirement gathering, mock up, interactive design, development, testing and providing production support. We used Jira, Slack, Confluence, Excel and outlook to facilitate our progress, blockers and releases.

How many people from the SJ Innovation LLC team worked with you, and what were their positions?

A Project manager was placed to help organize and facilitate time, resource and budget. A Business Analyst was placed to help gather requirements and work with Tech team for implementation. Developers and QA helps with code and testing before client releases.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our clients were very happy with the work. We completed the work with in budget with 2 weeks remaining on schedule.

Describe their project management style, including communication tools and timeliness.

We followed an agile development methodology with two weeks sprint. It allowed for client to be involved in the entire SDLC and provide feedback as needed to assure all of their requirements were met

What did you find most impressive or unique about this company?

They are very professional and easy-going, and it is easy to communicate with their team. We changed plans and requirements several time and SJI was able to adapt and adjust quickly.

Are there any areas for improvement or something they could have done differently?

N/A at this time.