Sitech

BACKGROUND

Please describe your company and your position there.

My company is a smart diagnostic AI-driven solution and machine predictive maintenance systems.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sitech?

Google Cloud, Azure, AWS cloud infrastructure design, setup, load testing, monitoring, logging, security hardening, high availability engineering & cost control.

SOLUTION

How did you select this vendor and what were the deciding factors?

High competence of engineers DevOps plan 24/7 monitoring and response Knowledge across multiple architecture and clouds

Describe the project in detail and walk through the stages of the project.

First, we had a call with Cloud Lead and Cloud Architect to present our needs and our design. They studied and came back with a plan and recommendations.

Second, we started with Azure implementation for a client: They set-up the system, CI/CD, performed load testing, security checks and are currently in charge of the ops. Third: We setup our own development, testing & staging and production on AWS.

How many resources from the vendor's team worked with you, and what were their positions?

VP Cloud MSP x1 Lead Cloud Engineer x1 Cloud Architect x1 Intermediate Engineer x1 Cloud Engineer x1

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

DevOps plan with responsibility matrix, Fast on-time setup, Effective communication with my clients and my Dev team Quick response

How effective was the workflow between your team and theirs?

Marsa team is available to join on my team's standups as well as on-call for any issue. Excellent ticketing system, Slack channel and mobile line for on call.

What did you find most impressive or unique about this company?

Their quick responses and round-the-clock service support are amazing! DevOps plan to synch infrastructure upgrades with growing clientele base and marketing needs.

Are there any areas for improvement or something they could have done differently?

I honestly can't think of anything. No.

BACKGROUND

Please describe your company and your position there.

I'm the Founder of Banki App, we’re building banking and credit solutions for the 40+ million underbanked freelancers, creators, gig-workers, and self-employed professionals in the Arab world. We will empower them with financial services designed for their needs. Including Debit Cards, Credit Cards, Invoice Financing, and more, all done from a single mobile app.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sitech, and what were your goals?

Our app provides digital banking and financing solutions for freelancers in the Arab world. Sitech is building the abstractions of our main features (Transactions, Virtual Cards, Credit Scoring Engine, UI/UX) which will be built on top of our Banking as a Service (BaaS) provider that has a banking license in Jordan.

SOLUTION

How did you select this vendor and what were the deciding factors?

Through referrals

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After the kick-off meeting, Sitech decided to primarily write code in Python for our backend using Django Rest Framework. The mobile app that users run, is written in Dart language using Flutter framework. The dashboard is written in NodeJs and TypeScript using VueJs framework. We use Postgres as the main database server and Redis for caching and Async jobs (Background tasks).

We use Restful APIs over HTTPS for communication between services and apps. We host our infrastructure on AWS running a Kubernetes cluster with multiple micro-serves, databases, workers and network interfaces.

How many people from the vendor's team worked with you, and what were their positions?

A core team of 6 that consists of UI/UX designers, backend and frontend developers, product manager, and support team members that include QA officers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our first release is (Banki Line of Credit - Up to $5,000 approved in 24 hours) designed for freelancers, creators, self-employed business owners, and anyone who feels misunderstood by the traditional banking sector in Jordan. They use the credit line at their convenience. Just like a credit card but without the high fees.

The credit line is loaded into their account with us and can be used for all kinds of spending to grow your business - equipment, bill payments, e-commerce, paying suppliers who accept cards and subscriptions. They need to just send us a request to draw a certain amount with the details and we will transfer the amount to their Bank account after approval within 24 hours. Sitech helped us to build the MVP from scratch

Describe their project management style, including communication tools and timeliness.

We have a dedicated project manager that whom we have daily communication, in addition to asynchronous communication on Slack and weekly meetings since inception

What did you find most impressive or unique about this company?

They are creators with venture building experience in Fintech, Edtech, AI & GIG Platforms with 30+ billion USD processed through their built technologies. This traction was realized because of their values, work ethics, and the incredible skillful team they have. We simply won't find a better company to work with and we are lucky to consider them as partners.

Are there any areas for improvement or something they could have done differently?

No Issues.

BACKGROUND

Please describe your company and your position there.

I'm the Founder and CEO of Sanaam, a fintech start up in the employee financial wellness space.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sitech, and what were your goals?

We hired Sitech to design build and launch our MVP. They came up with our brand and branding, as well as our strategy to use shorter faster sprints to implement and test new features.

SOLUTION

How did you selectSitech and what were the deciding factors?

We were referred to them by a trusted contact.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After a product discovery session, we identified the ideal branding, messaging, and design needed for our MVP. During those sessions we also identified the key features needed at launch. Sitech also helped us identify the ideal tech stack required for the MVP to be successful at launch and continue to provide ongoing support and updates for Sanaam to be a success.

The software development and design sprints were planned accordingly. Testing and quality assurance took place after each sprint ended to ensure all features were launched as needed.

How many people from the Sitech team worked with you, and what were their positions?

A team of 5 were dedicated to the project. This included a project manager, UI/UX designer, front-end and back-end developers, and a DevOps specialist.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

General feedback was extremely positive. The Sitech team work at a very high standard, and have best in class processes and procedures. All of our expectations have been met within our planned timeline.

Describe their project management style, including communication tools and timeliness.

We used email, whatsapp, slack, and JIRA to communicate all the deliverables. Communication was really easy and clear from the onset. We appreciated the proactive reporting through out the process.

What did you find most impressive or unique about this company?

We found that the team that worked on our project were as passionate about our start up as we were. This gave a feeling that the Sitech team was vested in our success and not just another project for them to complete.

Are there any areas for improvement or something they could have done differently?

none

BACKGROUND

Please describe your company and your position there.

Advanced Marketing Statistics (AMS) is a Jordan based Pharmaceutical Market Research Company that produces Pharmaceutical Sales Monitor reports to the Middle East and North Africa markets. I am the Data Processing & IT Solutions Manager at AMS.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sitech, and what were your goals?

Our company and markets were witnessing growth at an accelerated rate, so we decided to disrupt our reporting process. We wanted to change how we offer our reporting from an old fashioned quarterly offline reports to a SAAS offering with instant reporting and realtime reporting. The next gen platform was the natural evolution of our offering and would allow us to quickly and more easily onboard new customers and cater for new market segments and geographies.

SOLUTION

How did you select this vendor and what were the deciding factors?

Sitech came highly recommended to us. We had a couple of meetings, and they were a good fit for our needs. They understood what we wanted to achieve and laid out the resources we needed. From there, we initiated operations.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Sitech were involved with our teams from the onset: product ideation and exploration, all through software architecture, product and project management, software development, infrastructure architecture, release and support and maintenance. Sitech helped us choose the right technology stack, set up the right infrastructure on AWS and provided continuous support on the product, system flow and create the correct business value.

How many people from the vendor's team worked with you, and what were their positions?

The senior management were involved during the project lifetime, they ensured that we built the right modules and functionalities. The core team that were involved consisted of software engineers, QA engineers, and software architects and Devops. As the project progressed and we had to respond to changes - Sitech augmented the project team promptly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Sitech managed to understand our industry and the way we do our work very quickly. They gained tremendous knowledge in the pharma analytics space faster than expected and released the first MVP during the first 5 months of our engagement.

Describe their project management style, including communication tools and timeliness.

Sitech provided various channels of communication including Slack, shared documents, emails, phone, and even whatsapp. They made communication and accessibility as convenient as possible.

What did you find most impressive or unique about this company?

Adaptability. Sitech managed to adapt multiple times to the changes in product and strategy during the course of our engagement.

Are there any areas for improvement or something they could have done differently?

I don’t have much constructive feedback for them. I know that some of the challenges occurred because we didn’t have time to focus on this project as much as they needed us to.