Sistema Soft Limited

BACKGROUND

Please describe your company and position.

 I am the Manager of IT of a financial institution.

Describe what your company does in a single sentence.

Our company, a fast growing financial institution incorporated in 2015, licensed by Bangladesh Bank. We offer a wide range of diversified financial services for Consumer, SME and Corporate segments. We aim to deliver innovative financial solutions by leveraging on Technology, best Corporate Practices and Service Excellence. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sistema Soft Limited to accomplish?

• Fixed Asset Management System

SOLUTION

How did you find Sistema Soft Limited?

Online Search

Why did you select Sistema Soft Limited over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Sistema Soft Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Asset Registration & Categorization – Capture details such as purchase date, cost, vendor, category, location, and assigned department. Depreciation Management – Automated calculation using multiple methods (Straight-Line, Reducing Balance, etc.) with period-wise processing. Asset Transfer & Revaluation – Manage movement between locations and revaluation based on accounting rules. Disposal & Write-off – Record asset disposal with gain/loss calculations. Integration – Option to integrate with ERP or accounting systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?
Sistema Soft Limited has successfully built the Fixed Asset Management and helped the client solve real-world problems through digital means. 

Deliverables Achieved – Completion of key milestones, modules, or systems within planned scope.
Performance Metrics – Improved efficiency, reduced downtime, faster processing, or higher accuracy compared to baseline.
User/Client Adoption – Increased number of active users, satisfaction survey results, or positive stakeholder feedback.
Cost & Time Savings – Staying within budget, reducing operational expenses, or shortening delivery cycles.
Compliance & Security – Meeting regulatory standards, passing audits, or achieving certifications.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management
They maintained a clear project plan with defined milestones and regular updates, which made it easy to track progress. Communication channels were open and proactive, ensuring issues were flagged early and addressed quickly.

Timely Delivery
Most deliverables were completed on schedule, with any delays communicated in advance along with revised timelines. Their ability to stick to deadlines reflected good planning and resource allocation.

Responsiveness to Needs
They were attentive and flexible—listening carefully to requirements, adapting solutions when priorities shifted, and incorporating feedback promptly. This responsiveness ensured the final outcome aligned well with expectations.

At Sistema Soft Limited, we understand that time is one of the most critical factors in any project. 
Proven methodologies (Agile, Scrum, Waterfall) for efficient project delivery. 
Dedicated support and quick response times.

What was your primary form of communication with Sistema Soft Limited?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most Impressive/Unique Aspects
Professionalism & Expertise – They combined deep technical knowledge with structured execution, which built confidence at every stage.
Responsiveness & Flexibility – Their ability to adapt quickly to changing requirements while keeping quality intact stood out.
Proactive Communication – Regular updates, transparency on challenges, and clear next steps made collaboration smooth.
Customer-Centric Approach – They genuinely listened, understood needs beyond the surface, and offered tailored solutions rather than generic fixes.
No Hidden Costs – Transparent billing with clear scope and deliverables.  

Are there any areas for improvement or something Sistema Soft Limited could have done differently?

Areas for Improvement
Resource Allocation – At peak phases, additional staffing or parallel task management could have accelerated delivery.
Documentation Depth – While technical handovers were clear, more detailed user-facing documentation and training guides would have smoothed the transition.
Post-Implementation Follow-Up – A more structured after-delivery support window (check-ins, knowledge transfer, performance reviews) would add long-term value.
Proactive Risk Mitigation – Highlighting potential bottlenecks earlier could have helped in preparing alternative plans faster.

BACKGROUND

Please describe your company and position.

I am the Manager of ICT of MIDAS Financing PLC

Describe what your company does in a single sentence.

Financial Institution

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sistema Soft Limited to accomplish?

• Fixed Asset Management System

SOLUTION

How did you find Sistema Soft Limited?

Online Search

Why did you select Sistema Soft Limited over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Sistema Soft Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Asset Registration & Categorization – Capture details such as purchase date, cost, vendor, category, location, and assigned department. 
• Depreciation Management – Automated calculation using multiple methods (Straight-Line, Reducing Balance, etc.) with period-wise processing. 
• Asset Transfer & Revaluation – Manage movement between locations and revaluation based on accounting rules. 
• Disposal & Write-off – Record asset disposal with gain/loss calculations. 
• Integration – Option to integrate with ERP or accounting systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Efficiency & Timeliness
2. Cost & Resource Management
3. Performance & Productivity
4. Customer/User Impact
5. Quality & Compliance
6. Knowledge & Capacity Building

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All the deliverables were delivered timely. Their response was very good.

What was your primary form of communication with Sistema Soft Limited?

In-Person Meeting

What did you find most impressive or unique about this company?

1. Commitment to Quality
2. Strong Communication
3. Customer-Centric Approach
4. Responsiveness & Flexibility
5. Team Collaboration

Are there any areas for improvement or something Sistema Soft Limited could have done differently?

1. Resource Allocation – At peak times, having additional resources available could have reduced pressure and accelerated progress.
2. Project Timelines – While deliverables were met, some tasks could have been completed faster with more proactive planning.
3. Documentation – Providing more detailed documentation/training materials would make handover and future maintenance smoother.

BACKGROUND

Please describe your company and position.

I am the MD of Kotech

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sistema Soft Limited to accomplish?

• Build softwares
• on going Support

SOLUTION

How did you find Sistema Soft Limited?

Fiver

Why did you select Sistema Soft Limited over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Sistema Soft Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Moin and his team at Sistema Soft Limited have been fantastic to work with. They built our software exactly as requested and were very professional throughout the process. What really impressed me was their support — even after delivery, they were always available and willing to help whenever we needed changes or faced issues.

Their communication is clear, they deliver on what they promise, and you can tell they genuinely care about the success of the project. Overall, I’m very happy with their work and would recommend them to anyone looking for a reliable development partner.

— Ruben

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The software was delivered on time and has been running smoothly in our environment. Since implementation, it has improved our team’s efficiency — reducing manual work by roughly 30% and speeding up internal processes that used to take days down to just a few hours. We were also able to onboard more users without increasing operational costs, thanks to the system’s automation and stability. Overall, the project has added real value to our business and helped us work smarter.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sistema Soft Limited’s project management was very good. They communicated clearly, kept us updated at every stage, and delivered all milestones on time. Whenever we needed changes or had new requirements, they responded quickly and were flexible in adjusting the scope without delaying delivery. Their team was reliable, organised, and easy to work with throughout the entire project.

What was your primary form of communication with Sistema Soft Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was their commitment to customer satisfaction. Unlike many vendors, they didn’t disappear after delivery — their team stayed engaged, provided excellent post-deployment support, and were always willing to go the extra mile to make sure everything worked perfectly. That level of dedication and care is what truly makes them stand out.

Are there any areas for improvement or something Sistema Soft Limited could have done differently?

Overall, I’m very satisfied with their work. If anything, they could look at shortening the turnaround time for minor change requests during peak project periods — but this is a small area for improvement and did not affect the success of the project.