Sinntec Innova Tech

BACKGROUND

Introduce your business and what you do there

I’m an IT manager at a cleaning services company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Sinntec Innova Tech?

We hired them to develop a mobile app.

SOLUTION

What was the scope of their involvement?

Sinntech Innova Tech built an app aimed to monitor our trainers and supervisor’s activities working in the field. 

What was the team composition?

We worked directly with two people, including an engineer and a project manager.

How did you come to work with Sinntec Innova Tech?

Our general manager found Sinntec online together with two other companies. We contacted three firms and asked for their proposals. In the end, Sinntec’s proposal was the one that worked best for our company’s needs. On top of that, they replied right away. Moreover, they were very professional and showed great availability. Everything was very smooth with them, which made us feel like they were the best for this project.

How much have you invested in them?

We spent 230,000 Mexican pesos (approximately $11,500 USD).

What is the status of this engagement?

We worked together from February–August 2021. The project lasted six months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We met all of our goals, and our results were good. As a result, we thought about commercializing the app because we believe other companies in our field would find it very useful.

How did Sinntec Innova Tech perform from a project management standpoint?

They completed everything on time, and the project was very well documented. On top of that, their communication skills were great. Whenever I had questions, Sinntec's project manager responded right away and ensured that our needs were resolved.

What did you find most impressive about them?

Their working methodology and response time were impressive.

Are there any areas they could improve?

The Sinntec team should increase their personnel so they could have more developers available.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Todos en Bici, which is a bike rental service business with locations around Nuevo Leon.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sinntec Innova Tech, and what were your goals?

We hired Sinntec Innova Tech to design an APP for us which would allow us to register users, who will then pay a membership fee to have access to our bike rental stations across Nuevo Leon. Our goals were to provide this service at an accessible price and to provide a useful and intuitive APP for our users.

SOLUTION

How did you select Sinntec Innova Tech and what were the deciding factors?

We had previously hired them to design and implement our POS system. They provide high quality and fast service, which is what we needed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We designed a system that would be able to generate a QR code for users who have payed the membership. They would then use this code to obtain a reduced price for our services. We began with the creation of this code, and then expanded into having a chronometer and map for our bike rental stations. Finally, we included space for advertising.

How many people from the vendor's team worked with you, and what were their positions?

4 Jose Orozco-team leader and chief designer Andres Segovia-web design Antonio Alvarez-database design Aaron-APP design

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have completed the project and are in the process of registering users for our service. The APP works as expected and is providing us with new tools to expand our business.

Describe their project management style, including communication tools and timelines.

Throughout the project we had many online meetings, which were used to discuss the design and scope of the project. We always used google meet and never had any communication problems.

What did you find most impressive or unique about this company?

They were always available when we needed them or had any questions. They provided quick responses and have delivered timely support when needed.

Are there any areas for improvement or something they could have done differently?

They could have given us more examples of the app as it was being designed.

BACKGROUND

Please describe your company and your position there.

I am a Manager for an Environmental, Health and Safety Consulting Company, of which we provide a wide range of services from engineering to government permits.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sinntec Innova Tech, and what were your goals?

Due to the global growth in digital services in the last 2 years, we decided it was time for us to sum our efforts in order to develop an online system that provides the most efficient process in our management of compliance, services and activities. Our goals were to establish a new platform for us and our clients that could improve most of our services and management tasks.

SOLUTION

How did you select Sinntec Innova Tech and what were the deciding factors?

First and foremost, we are just a business consulting company, of which we do not have the experience nor the resources for us to develop the software in-house, so to this task we needed a fully experienced software company that could help us reach our goals.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope was to develop a Web-App based on PHP with Laravel Framework and MySQL. The whole service included:

1. Software Consulting
2. Project Analysis
3. Development
4. Integration
5. Trials
6. Software Implementation

Furthermore, the activities consisted of the following:

1. Project Administration
2. App Analysis
3. System Development (initial design)
4. Software Development
5. Code integration in web platform
6. Web Services
7. Online Environment Validation
8. Technical Adjustments
9. Software Implementation
10. Software Deployment

How many people from the vendor's team worked with you, and what were their positions?

5 people were part of the provider's team, 4 were software engineers and the CEO

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The main objective from the software was to implement it within our company and 40 of our customers. To this date we have successfully run the trials and implementation of the software, remaining tasks are from our side such as complete appropriate customer information.

Describe their project management style, including communication tools and timelines.

Since the beginning, even before the start-up dates, deliverables where established with dates and measurable performance, communication was great throughout the entire process and in the rare occasions were some reviews passed the deadlines we received the immediate situation and what step of the process was taking such time. This communication was across many platforms, such as e-mails, instant messages and agile management applications where detailed steps and progress could be seen as instant and requested. Timelines where reasonable and the whole project was followed as expected.

What did you find most impressive or unique about this company?

What we admired the most was the knowledge the provider has in this area of software development, and the capacity to transmit to the customers easy comprehension of the project, even though sometimes it can get a little bit tricky to understand. Aside from the expertise, professional service remained the most valued asset in the process.

Are there any areas for improvement or something they could have done differently?

While in fact the quality of work was great, we did not contemplate the time it would take us to review and apply each trial and comment on project development, maybe it could be more clear since the beginning the actual time and effort the customer would need to dedicate to approve each deliverable.

BACKGROUND

Please describe your company and your position there.

I am a general director of a security and control solutions company. I've created an app for buses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sinntec Innova Tech?

We cooperate with Sinntec for +2 years in different software development support for our android apps.

We have 4 android apps, and Sinntec supports us for lot of points like:

• Bluetooth relay integration on Driver App
• Several printer integrations on Driver App
• New hardware for a contactless validator - Bank payment integrations for Perú and Guatemala banks
• NFC cards read and write on Office App
• and many other points...

What were your goals for this project?

Improve actual development due our limitations in human resources to accomplish clients and time requirements based on our comercial strategy Improvements were several, for many points in each case

SOLUTION

How did you select Sinntec Innova Tech?

We had been working with external developers for the last 5 years We tried Indian companies and we decided to change to Latin American ones We did a comparison of companies, we made small task for the 3 we like more and then evaluate quality many points like quality on code, interaction, availability, quality services, etc

Finally, we decided to work with Sinntec, we made very good decision

Describe the project in detail.

Many projects, no time do describe all Main parts on development were for:

• Android
• but also some for Linux validator
• Printers
• NFC read-write
• Google maps time API
• blutooth relay
• POS integration
• New menus, and information display
• Drver sell tickets
• 4 different views
• Prepare to vertical and horizontal views
• etc

All the back office service with out php page server was made by our team in Spain

What was the team composition?

Jose, the owner was the project manager for any trouble We normally had contact directly with the developer, always 1 person dedicated to our tasks

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Go to playstore and search for: 

• Busae App
• Driver app
• Office app
• Passenger app
• Inspector app

Also, you can go to youtube and see our videos, search Busae App

How effective was the workflow between your team and theirs?

very, we are very happy, that´s the reason we continue cooperating

What did you find most impressive about this company?

Flexibility to do several different projects and technical preparation of the people. If we have an emergency, they are available to start in 7 days. Thats very good

Are there any areas for improvement?

we will always like price to be cheaper :)

BACKGROUND

Please describe your company and your position there.

We are the leading company in Mexico for face-to-face and intensive seminars on financial and business transformation of SMEs and entrepreneurs

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sinntec Innova Tech, and what were your goals?

We had disconnected internal control between areas and functions. Our wish was to have a system that would allow us to integrate all operations, sales, and self-billing.

SOLUTION

How did you select Sinntec Innova Tech and what were the deciding factors?

We chose to work with Sinntec because of their excellent attention, follow-up and commitment so that our system worked as we needed it, according to our business rules.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We constantly had meetings so that they could receive the information of what we needed the system to do. They mapped all the processes and gave us a budget with payment dates and deliverables in each of the stages. They supported us and always responded promptly to every need.

How many people from the vendor's team worked with you, and what were their positions?

We maintained direct communication with the project leader and coordination, although there were more people involved. For our part, there were about 5 people involved including the project leader.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Not only did we receive the developed project on time for our October event, but we were able to test everything beforehand. That way, we could fine-tune the operation before the final delivery date.

Describe their project management style, including communication tools and timeliness.

Communication was key. They are very professional, realistic, committed and punctual in delivery.

What did you find most impressive or unique about this company?

What we liked most about working with Sinntec was their professionalism, open communication, understanding of our needs, and commitment to our results.

Are there any areas for improvement or something they could have done differently?

Communication was so good that any detail could be adjusted within the moment. We do not consider that there is much to improve, they are excellent!

BACKGROUND

Please describe your company and your position there.

I am the operations manager of a collection platform for portfolio recovery.

OPPORTUNITY / CHALLENGE

For what projects / services did your company hire Sinntec Innova Tech, and what were your goals?

We had the need to create a mobile application so that our clients could generate their charges in remote locations with technological access (internet), our goal was to have a platform that was capable of receiving these charges with or without internet

SOLUTION

How did you select this vendor and what were the deciding factors?

We made a selection of 3 suppliers to which the needs to be covered were explained, the selection of the supplier was based on the following. - Experience in application development. - application life vision / projection. - knowledge and application in the use of technologies.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

A meeting was held where the details of the needs were explained in detail.

• The supplier delivered a gant chart to monitor each stage of the project.
• The test platform was established, as well as the production platform.
• Established the communication platform for the request for additions and / or changes.
• The authorization process of the finished modules was defined in the test platform and passed them to the production platform.

How many resources from the vendor's team worked with you, and what were their positions?

The team that would integrate the customer-supplier relationship was defined.

• responsible for the Lermark project.
• Sinntec project leader.
• team of sinntec programmers (2).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the month of launch of the app, the use increased by 16% compared to the previous page, after 3 months the entry to the app was an average 10%, which has been sustained to date. The level of satisfaction and efficiency of our clients rose considerably.

Describe their project management style, including communication tools and timeliness.

Sinntec Innova Tech's level of commitment was exceptional, all the time. They kept us up to date with progress, it was not necessary to make calls to ask for progress or status, Sinntec was very responsible and professional in communicating with us.

What did you find most impressive or unique about this company?

For us, Sinntec's degree of commitment, technological knowledge and vision in the implementation was a fundamental part of the development of our app.

Are there any areas for improvement or something they could have done differently?

We think that the serenity, security, knowledge and the protocols that were executed in the development were in the correct measure for the development of our app, we are sure that Sinntec measures its efforts to ensure a work of excellence for each of its clients. .