SimplicIT

BACKGROUND

Please describe your company and your position there.

I am the CEO and President of Statement Accessories LLC.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SimplicIT?

We needed a partner for a range of IT services.

What were your goals for this project?

We wanted them to set up and integrate our server and provide hosting.

SOLUTION

How did you select this vendor?

We were referred to the vendor through a few of his prior clients.

Describe the project in detail.

We created a time and action plan, including a schedule for when wanted to have all of our services online. They set up and integrated our servers, including an email server, created backups, and offered hosting.

What was the team composition?

We were working directly with our account manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They completed all of our requirements and offered excellent customer service.

How effective was the workflow between your team and theirs?

Their workflow was very smooth. They responded to our questions in a timely manner.

What did you find most impressive about this company?

They owned their responsibilities, and they offered communication at any time, not just during their office hours.

Are there any areas for improvement?

No, we’re very satisfied.