SimplePlan Media

BACKGROUND

Please describe your company and position.

I am the Associate Director of Operations of SEED Works Therapy

Describe what your company does in a single sentence.

K-12 Mental Health and Behavioural Health Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SimplePlan Media to accomplish?

• Website Development

SOLUTION

How did you find SimplePlan Media?

Online Search

Why did you select SimplePlan Media over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from SimplePlan Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

User Persona Creation: Developing user personas. Art Direction: Creating 2 to 3 moodboards. Logo Design: Developing 2 to 3 concepts with 1 final design. Website Pages: Designing 6-7 pages in total. Theme Selection: Selecting a marketplace theme that matches the finalized art direction. Theme Customization: Customizing the selected theme. Content Integration: Integrating client-provided copy, images, and videos. CMS: Utilizing WordPress or Webflow.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a more professional, user-friendly, and visually engaging website that better represents our brand and communicates our services clearly. The improved design and structure have made it easier for visitors to navigate the site and understand what we offer. A key success was also the efficiency of the development process. The team delivered the work on schedule, responded quickly to feedback, and incorporated changes without disrupting the overall timeline. Their understanding of our business allowed us to achieve the website we envisioned while maintaining a high level of quality and attention to detail.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Simple plan’s project management was excellent throughout the engagement. They communicated clearly, kept the project moving, and delivered the agreed-upon items in a timely manner. They were also very responsive to our feedback and needs, making adjustments quickly whenever we requested changes. What we appreciated most was their willingness to listen and understand what we were trying to achieve rather than simply executing a predefined scope. They were flexible, supportive, and proactive in offering creative ideas and solutions when needed. Overall, the process was smooth, well-organized, and collaborative from beginning to end.

What was your primary form of communication with SimplePlan Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about SimplePlan was their ability to combine creativity with a genuine understanding of our business. They took the time to understand our goals, audience, and brand before making design and development decisions, which made the final website feel much more purposeful and aligned with our vision. Their responsiveness and attention to detail also stood out. They were open to feedback, brought their own creative ideas to the table, and consistently focused on delivering a high-quality result. It felt like they were invested in the success of the project, not just in completing the work.

Are there any areas for improvement or something SimplePlan Media could have done differently?

There were no major areas of concern with the project. The team was responsive, flexible, and delivered a high-quality result. If anything, having even more structured checkpoints or progress updates during certain stages of development could make the process even more streamlined. That said, they were always available when we needed clarification or wanted to make changes, and overall we were very satisfied with the experience

BACKGROUND

Please describe your company and position.

I am a Director at reacHIRE

Describe what your company does in a single sentence.

reacHIRE builds human adaptability through talent programs that prepare organizations to thrive through change.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SimplePlan Media to accomplish?

• Website Design
• Website Development

SOLUTION

How did you find SimplePlan Media?

Referral

Why did you select SimplePlan Media over others?

• Pricing fit our budget
• Referred to me

How many teammates from SimplePlan Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was for SimplePlan Media to provide brand touchup and website development support to our company as part of our refreshed positioning. 

The scope of work included:

1. Art Direction - Designing 3 to 5 artboards to align with the visual direction.
2. Brand Guide - Typography Hierarchy, Primary & Secondary Color palette, and its
usage.
3. Website - Design and developing a 15-page Webflow website, including:

-Webflow Template Customization as per Art Direction and Wireframes
-Features: iCIMS Job Board Hyperlink, Aurora Sign In Button, Hubspot form
integration
-Integration of copy provided by client
-QA testing & Handover

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Through a highly iterative process, we arrived at a final product that strongly reflects our brand and delivers a much improved user experience. The site is more intuitive, visually compelling, and aligned with our goals, making it a more effective tool for engaging prospects and supporting our marketing efforts.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deliverables were provided on time. The SimplePlan team was accommodating to our needs as timelines and deliverables shifted throughout the project.

What was your primary form of communication with SimplePlan Media?

Email or Messaging App

What did you find most impressive or unique about this company?

SimplePlan worked with us on solutions as our needs and deliverables were added and changed throughout the project. Their communication was clear and accommodating. Having one individual as a go-to POC to manage the project was helpful and efficient. 

Are there any areas for improvement or something SimplePlan Media could have done differently?

Given the fast-moving nature of the project, there were a few moments where tighter alignment on timelines and expectations would have made the process smoother. More proactive communication around what was feasible within a given timeframe—and where additional time could meaningfully elevate the work—would have helped us make better decisions sooner about pacing and priorities.

BACKGROUND

Please describe your company and position.

I am an executive at Puddles Swim School

Describe what your company does in a single sentence.

Puddles Swim School offers child-centered swim lessons that build water safety, confidence, and happy, capable swimmers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SimplePlan Media to accomplish?

• Brand strategy
• Website
• Graphic Design
• Social Media

SOLUTION

How did you find SimplePlan Media?

Clutch Site

Why did you select SimplePlan Media over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from SimplePlan Media were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They delivered website development, brand strategy, social media phase 1 and graphic design services including help with our mascot development and logo.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

worked closely with client to:

• Website Development: Launched a fully branded, mobile-friendly website with a clear user journey designed to support inquiries and registrations.
• Brand Strategy: Established a cohesive brand positioning, voice, and visual identity to build trust and recognition with families.
• Logo & Mascot: Created a memorable logo and custom mascot that strengthen emotional connection and brand recall.
• Social Media Planning (Phase 1): Developed a structured content strategy, branded templates, and a scalable roadmap for consistent growth and engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they delivered timely and responded promptly to our needs

What was your primary form of communication with SimplePlan Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were thrilled to find SimplePlanMedia! From the start, they really understood our brand, our vision, and what we were trying to build. Their creativity, dedication, and hard work truly brought our new brand to life. Even with the time difference, they were always on top of milestones and deadlines, incredibly professional, and consistently delivered high-quality work. We loved working with them so much that we extended their services beyond web and graphic design — their social media team is amazing. Highly, highly recommend!

Are there any areas for improvement or something SimplePlan Media could have done differently?

n/a

BACKGROUND

Please describe your company and position.

I am a manager at EMB Global

Describe what your company does in a single sentence.

We are EMB Global, Asia's largest Digital Transformation Platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SimplePlan Media to accomplish?

• Website Designing
• Website Development

SOLUTION

How did you find SimplePlan Media?

Referral

Why did you select SimplePlan Media over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from SimplePlan Media were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This website development project is designed to deliver a high-performing, visually engaging, and user-friendly digital experience that aligns with your brand identity and business objectives. The scope includes end-to-end design and development, covering planning, UI/UX design, front-end and back-end development, testing, deployment, and basic post-launch support.

Key Objectives:

• Create a responsive, SEO-optimized, and fast-loading website.
• Deliver an intuitive user experience with seamless navigation.
• Build a scalable architecture to support future growth.
• Ensure integration with inhouse tools

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved User Experience & Engagement
• Enhanced Website Performance
• Search Engine Optimization (SEO) Uplift

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team demonstrated excellent project management throughout the engagement. They maintained clear communication, adhered to timelines, and ensured all milestones were met as planned. What truly stood out was their flexibility and responsiveness—on several occasions, they adjusted their internal schedules to accommodate urgent deliverables from our side at short notice, without compromising on quality.

We were kept in the loop at every stage through regular updates, review checkpoints, and a collaborative feedback process. Their ability to stay organized, adapt quickly, and remain solutions-focused made the entire experience smooth and efficient.

What was your primary form of communication with SimplePlan Media?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most was the refreshing design approach the team brought to the table. Their ability to blend modern aesthetics with intuitive user experience truly set them apart. Each design felt purposeful, on-brand, and visually engaging—far from the cookie-cutter templates we’ve seen elsewhere. Their creative vision elevated the entire project and made our website stand out in a crowded digital space.

Are there any areas for improvement or something SimplePlan Media could have done differently?

To be honest, there wasn’t anything major we’d point out as a shortcoming. The team at SimplePlan Media was professional, responsive, and genuinely invested in the success of our project. If we had to mention anything, it would simply be that every project has its little learning moments—but overall, they handled everything with care, flexibility, and a can-do attitude that made the entire process feel smooth and collaborative.

BACKGROUND

Please describe your company and position.

I am the Founder of Pharos

Describe what your company does in a single sentence.

We're an influencer marketing agency representing impact creators in the wellness and environmental industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SimplePlan Media to accomplish?

• Develop brand identity for complete brand overhaul.
• Develop new website.
• Social media strategy and content production.
• Develop marketing materials (media kit).

SOLUTION

How did you find SimplePlan Media?

Online Search

Why did you select SimplePlan Media over others?

High ratings

How many teammates from SimplePlan Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired SimplePlan for a series of services and they executed all flawlessly.

First, they were tasked with the development of a brand identity as we were rebranding our marketing agency. This included things like brand voice, logo, brand personality, core customer identity, values, mission statement, key words, the "big idea", strategy, etc.

Second, they developed a website from scratch, utilizing the brand identity. The site includes multiple pages, intricate functionality, custom coding, and more. They also wrote the copy - and the final product is perfect. 

Finally, they also assisted with the production of content and marketing materials, like our media kit and templates for our new social media identity. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website is expertly done and, in my opinion, one of the best in our industry. We've recieved compliments from many colleagues and even competitors. The same goes for our social media templates and content output. From a visual and strategy perspective, it's top tier.

Word of mouth and reputation are very important in our industry and, from our "listenting tools", our business is very highly regarded for the brand identity we've built, powered by SimplePlan.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were extremely attentive, thorough, and timely with responses. We did have some hiccups along the way but that's to be expected when trying to bring a creative vision to life. In the end, the final product is exactly what we were looking for - even better, really.

We liked that we felt supported by multiple team members - each of whom was an expert in their particular creative niche like social, brand identity, UX/UI design, etc. They went above and beyond with every aspect. It was impressive.

What was your primary form of communication with SimplePlan Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They detail they put into every piece of their work presented to us. Their decks were amazing - so thorough and thoughtful. They are EXPERTS at this. 

Are there any areas for improvement or something SimplePlan Media could have done differently?

Not really, no.

BACKGROUND

Please describe your company and position.

I am the Founder/CEO of WOLPER

Describe what your company does in a single sentence.

Wolper helps men dress better by providing a more personal, easier, and time-effective way to shop for dress shirts and wardrobe-essentials. We produce and sell our own statement dress shirts making our company a one-stop shop for men's shopping.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SimplePlan Media to accomplish?

• Website Development
• Logo Design
• Branding, Messaging, and Marketing Strategies

SOLUTION

How did you find SimplePlan Media?

Online Search

Why did you select SimplePlan Media over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned
• Great communication

What was your primary form of communication with SimplePlan Media?

• Virtual Meeting
• Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

SimplePlan has helped us create a stellar website for e-commerce purposes. They took the time to dive into the details of our customer personas and understand our project in detail. They then helped us revamp our logo to match the quality of the website. Finally, they helped us with marketing strategy, messaging, and branding strategies.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Finalizing a website on time. Redesigning the logo within a clear two weeks timeframe.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We started working with SimplePlan Media at the end of 2022 and we couldn't be more impressed with their work. They took our project to heart and became a solid extension of our team. They consistently delivered high-quality work within the agreed-upon deadlines, and their project management was exceptional. Whenever we had a question or concern, they were quick to respond and provided thoughtful solutions. 

They really took the time to understand our company's needs and goals and created a website that exceeded our expectations. We kept on extending our scope of work by adding more projects together. Overall, we had an excellent experience working with this company and would highly recommend them to anyone in need of website development and media services."

What did you find most impressive or unique about this company?

Communication was great. Amazing involvement from everyone on the team. Took the project to heart and care a lot about our success. Took the time to develop a solid relationship with us. Were always available for virtual calls. Each one of their team members had a specific work that they did exceptionally well.

Are there any areas for improvement or something SimplePlan Media could have done differently?

I don't have anything that comes to mind at the moment. Up to this point, they have been great.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of an electronics consumer products company. We have about six employees.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SimplePlan Media?

We needed help with branding, social media marketing (SMM), PR, web design, and web development services.

SOLUTION

What is the scope of their involvement?

SimplePlan Media has built our website with the branding and designs from scratch; their IT team has handled all the front- and backend development. The site has a lot of 3D animations, and they’ve integrated payment options like Apple Pay and Google Pay. They also host and maintain our site.

When we started our marketing work, they did a detailed marketing strategy plan and a brand strategic plan. Currently, their main job is content creation related to our brand, SMM, and PR. SimplePlan Media has designed our packaging with all the visuals and content from our brand. Additionally, some of the blog channels will launch our products during the Christmas season.

What is the team composition?

We work with different people; we have a marketing and a web development team. The project coordinator is our main point of contact.

How much have you invested with them?

We’ve spent around $55,000 on the project.

What is the status of the engagement?

Our partnership kicked off in December 2021, and it's still an ongoing project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We can’t speak of their success yet; right now, we’re focusing on brand awareness with their creative direction. We just started SMM two months ago, and we’ve seen a lot of demand for our product campaign. More people have engaged us and followed us on Instagram and Facebook, and both channels are leading to sales.

How did SimplePlan Media perform from a project management standpoint?

Project management is great. They initially gave us a detailed and reasonable timeframe, and the team has followed all the dates. We haven’t seen any kind of delay. We use emails and Google Meet for communication.

They're a very sophisticated and creative team.

What did you find most impressive about them?

SimplePlan Media offers a full-package service. The team is creative and sophisticated; they focus on more than web development or SMM. We’ve been able to trust them with all our marketing operations.

Are there any areas they could improve?

No, I can’t think of anything right now.

Any advice for potential customers?

If someone is looking to start a new brand from scratch, SimplePlan Media is the place to go.

BACKGROUND

Please describe your company and your position there.

I am the Founder of a brain-healthy superfood coffee eCommerce company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SimplePlan Media?

We built our website on Squarespace two years ago and because of our growth, we needed to migrate our website to Shopify ASAP.

SOLUTION

How did you select this vendor and what were the deciding factors?

Simple Plan came highly recommended. We chose them because their communication was second to none. They also offered the most reasonable and fair prices. Their portfolio showed us great work done in the past. Their team was highly experienced and attentive.

Describe the project in detail and walk through the stages of the project.

After an initial discovery meeting, they created a simple 4 Sprint process with approvals. They executed the plan fast, researched apps, problem solved my customized needs. They were also very thorough in creating how-to videos for me to understand how to do things myself.

They were great with my feedback and very thorough with testing and making sure that I was satisfied and understood. They reply fast, work fast and are great at offering multiple solutions. They went over and beyond the scope of the project and over delivered.

How many resources from the vendor's team worked with you, and what were their positions?

I had access to a team of four at all times.

• The owner
• the project lead
• designer/developer
• account manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They work on time. The site is live. They created me user guides and videos to understand how to work my website myself. They are still available to me to contact with questions

How effective was the workflow between your team and theirs?

We only worked on email. We only met 3x. No Slack. They're very detailed oriented. They never miss a request and answer every question.

What did you find most impressive or unique about this company?

Overall, I couldn't beat what they delivered for their price. I'm very grateful for them working with me. They are very creative and can do so much more. They really care. Their customer service is incredible, warm and friendly. And their English was perfect.

Are there any areas for improvement or something they could have done differently?

The project went smoothly. Any delays were on my side. On a personal preference, I could have used more in-person meetings to clarify things but, in the end, email did the job.

BACKGROUND

Please describe your company and your position there.

Paddy Compare is an insurance lead generator in Ireland. I am a Director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SimplePlan Media?

Our existing brand and website was developed 10 years ago and was outdated. I hired SimplePlan to rebrand and design the frontend of the website. We undertook backend development internally.

SOLUTION

How did you select SimplePlan Media and what were the deciding factors?

We chose SimplePlan because of their detailed project brief, and existing portfolio.

Describe the project in detail and walk through the stages of the project.

After an initial brand questionnaire and inception meeting to agree milestones, SimplePlan developed the branding. They built a story around the new brand and at each stage of the process proposed a number of options for us to choose from. They then developed the preferred option through the next steps. They left the decision making to us but provided opinions when asked. They genuinely offered unlimited revisions and we we never felt rushed.

This process continued through wireframes, stylescapes and frontend development.

How many resources from the SimplePlan Media team worked with you, and what were their positions?

Approx 4 client-facing staff with additional team members behind the scenes. Transitioning between team members was seamless.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Backend development is ongoing and so the site is not yet live, however the code is extremely clean, and bespoke, and the overall brand and design very clean and professional, just as required. The site has been designed with all devices in mind, not designed for one, with others as an afterthought as is often the case with responsive design.

How effective was the workflow between your team and theirs?

Daily updates with files shared using Figma and Dropbox. Original source files provided for all content generated. Expected to require regular calls to talk about the next steps but we found this wasn't necessary due to clear email communication.

What did you find most impressive or unique about this company?

The attention to detail was impressive. The team has positively responded to all comments, and they've work endlessly to ensure the end product is functional.

Are there any areas for improvement or something they could have done differently?

No. The project took longer than intended but at an early stage I emphasised that quality was more important than speed. The cost remained as agreed with the exception of additional work I requested during the project, which was also delivered to the agreed price.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and director of a climate change nonprofit based in New Zealand. We help people lower their carbon emissions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SimplePlan Media?

We hired SimplePlan Media to do our website and a web app that allowed our users to track their carbon savings. At the moment, they’re working on maintenance and engine optimization as well.

SOLUTION

What was the scope of their involvement?

The first key deliverable was the website. SimplePlan Media (SimplePlan) developed it from scratch using Laravel. They also did the design concepts for it — the layout, color scheme, and a few handwritten illustrations. We gave them our requirements and a draft licence for the website itself, but they came up with the platform and the whole UX and UI.

The second deliverable was the web platform. It’s a dashboard that shows users their emission savings, the low-carbon projects that they support, and their path towards zero emissions. It displays the donations we’ve made to these low-carbon projects and assigns them to a user in the platform.

Those have been the big two deliverables from them, and then we have maintenance on an ongoing basis. If we notice anything we want to change, they just jump in and make those changes.

Recently, we’ve just started a transition with some of the hours we had in maintenance and updates to SEO. At the moment, they’re just working on keyword assessments; we gave them a preliminary list and they’re now narrowing it down and providing some categories and subcategories. Eventually, they’ll help us to optimize the website with tags, Google Ads, keywords, blogs, and more.

What is the team composition?

We have different people working on different tasks. Yogesh (Managing Director) is our main point of contact; he deals with high-level issues.

We’ve always had a main contact, but when we were working on the website, there would also be other people in the meeting for the web design part. Once we got into the building phase, we transitioned to a different person. We’ve had maintenance staff, and now with the SEO, we’ve got another person, so it kind of varies. All in all, there have been probably up to 6–7 people in our team.

How did you come to work with SimplePlan Media?

I think I originally saw them on an online platform. They had some projects listed, and I reached out to them to see whether they could give me a quote by email. I signed them online, and that was pretty much the process.

How much have you invested with them?

The initial website package was $20,000 for the web platform and app. Since then, we were on retainer for $500 a month, and that ended in November. In total, we’ve spent about $25,000–$26,000.

What is the status of this engagement?

We started working together around September 2020, and we’re still with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve referred them multiple times to other people, and we’ve just been really happy with their support. Right now, we don't have metrics on the stuff that they’re working on, but we haven’t had any major issues with the website — just a few bugs here and there.

Furthermore, we’ve had really nice feedback from other people. Our co-founder runs a development agency, and he was really impressed with what they did for us, especially considering the price and the high-standard of the design. We’ve also had positive feedback from our users around the looks and experience of the website.

How did SimplePlan Media perform from a project management standpoint?

They’ve been great. There were some delays last year, but they were really transparent about it. A lot of the time it was more on our part because we were changing our minds and not having stuff ready for them.

Also, they’re very responsive. We’ve got a Slack channel and a shared Notion board, which is similar to a Trello board. If we have a query, we just put it into the board and they move it through within a week. We use it now for tasks, and it’s working really well for the SEO stuff we’re doing.

Leading up to the launch of the website, we were having weekly calls with the team. Since we’re in New Zealand and they’re in India, we weren’t able to respond to them until the next day due to the time difference, so we found that the best way to deal with it and answer their questions right away was through calls.

What did you find most impressive about them?

The website they designed for us is so pretty. They really know how to create a beautiful design and UX.

Are there any areas they could improve?

I can’t think of anything off the top of my head. We’ve worked together really easily. Maybe at the beginning we had some difficulties, but now that we’ve been working with them for a while and we’ve figured it out, I don’t think there could be any other ways for us to work together.

Do you have any advice for potential customers?

Give SimplePlan the opportunity to design something that they think is good. When we originally came into it, we had ideas around what we wanted, and it took a lot of iterations before we got to the final design. In the end, I think we just needed to hand over the reins a little bit and let them come up with a concept for us. Same thing with the original wireframe.

Therefore, I think giving them a little flexibility might be good, because they can really surprise you with what they come up with.