Sii Poland

BACKGROUND

Please describe your company and position.

I am the Business Analyst of an energy and natural resources company.

Describe what your company does in a single sentence.

We are an energy and environment technology provider, company located in Espoo, Finland. Our solutions expand from our world leading circulating fluidized bed (CFB) technology, to long duration energy storage solutions, flue gas cleaning, gasification, waste heat boilers and a full spectrum of services for the global power and industrial markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sii Poland to accomplish?

• The transactional and satisfaction survey was needed to be developed to measurement purposes. The process replaced the previous one that was mainly manual and did not meet the aims of Sumitomo in terms of automation and measurement.

SOLUTION

How did you find Sii Poland?

Referral

Why did you select Sii Poland over others?

Good value for cost

How many teammates from Sii Poland were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sii Poland handled the full development cycle — from requirements gathering to implementation, testing, and post-launch support. Key deliverables included: A fully functional survey platform Customized journeys supporting the survey send-out processes Ongoing support after go-live 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project helped us gathering  the feedback faster and in more automatized way.

We hit our business goals, and feedback from end users was positive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was very solid: deadlines were met, and communication was clear and proactive. The team responded quickly to scope changes and blockers.

What was your primary form of communication with Sii Poland?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

·        Their flexibility, technical depth, and business-oriented approach. 

·        We appreciated how they challenged our ideas, brought better solutions to the table, and stayed committed to business impact, not just technical delivery.

·        What stood out was their sense of ownership. They acted like part of our internal team — proactive, transparent, and always looking for ways to improve the end result.

Are there any areas for improvement or something Sii Poland could have done differently?

Overall, we were very satisfied. Nothing comes to mind. 

BACKGROUND

Introduce your business and what you do there.

I’m the SVP of improvements and digital operations for a company that develops krill-derived and plant-based health and nutrition products for the pharmaceutical and nutraceutical markets. We also innovate in sustainability and protein solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sii Poland?

We initially needed help with creating complicated Microsoft Power BI dashboards. After that, we needed help with a bigger data and analytics project, aiming to create a unified data platform where all our data could be utilized for reporting and production improvements.

SOLUTION

What was the scope of their involvement?

Sii Poland has helped us create a unified data platform in collaboration with data engineers and data scientists from other suppliers. They’ve also developed business intelligence reports on top of the platform. The team has created various reports for all parts of our business, including finance, production, sales, logistics, warehousing, and marketing.

What is the team composition?

We’ve worked with around six teammates from Sii Poland.

How did you come to work with Sii Poland?

A colleague referred Sii Poland to us. We found their service catalog quite impressive and chose to test their deliverables on a small project related to Microsoft Power BI. From that first small engagement in 2018, we’ve steadily increased our collaboration into a true partnership covering multiple services.

What is the status of this engagement?

We started working together in September 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sii Poland has played an instrumental role in our digital transformation across several areas of our business. The development and maintenance of our unified data platform provide real-time data for daily operations, reducing complexity and improving decision-making. The team has also reduced our workload and improved the quality of our operations, including in production. Without their support, we wouldn’t have been able to deliver the results we’ve seen.

How did Sii Poland perform from a project management standpoint?

I would highlight their long-term perspective and collaboration, providing good quality resources for us to manage. Whenever we’ve needed to make changes in the setup, Sii Poland has met us with a collaborative and solution-oriented mindset. We mainly communicate via Jira, Webex, and meetings.

What did you find most impressive about them?

Sii Poland has very high-quality resources at a reasonable price point, combined with a long-term partnership approach. They don’t try to maximize revenue in the short run but deliver according to our requirements over time.

BACKGROUND

Please describe your company and position.

I am the Deputy Head of Sales of Diagnostyka SA

Describe what your company does in a single sentence.

The largest mediacl diagnostic laboratory chain in Poland, one of the largest in CEE

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sii Poland to accomplish?

• Design Salesforce CRM
• Implement Salesforce CRM
• Service Salesforce CRM (SLA)

SOLUTION

How did you find Sii Poland?

Referral

Why did you select Sii Poland over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Sii Poland were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The goal of the project was to to design, develop and adapt the Sales CRM (Salesforcr) for a diverse group of semi-indipendent sales teams across 10 geographies. 
after the implementation, the scope changed to servicing, support and continuous change management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was a success, the CRM was implemented according to the scope, withi the original budget and deadline. The adoption after one year reached almost 95%.
The system itself is widely praised by the end users and the management

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every single item was delivered on time (waterfall). On top of that the change request and the change mamagement processes were stimulated by both the client and the vendor and each and every time, the change of the original scope improved the product. Their process was smooth and well-managed.

What was your primary form of communication with Sii Poland?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication skills of the project managers combined with exceptional level of expertise by both the technology and business oriented team members. Sii was able to provide not only the service and the product itself according to the requirements, but as a vendor it took an active part in shaping and perfecting the vision of the product

Are there any areas for improvement or something Sii Poland could have done differently?

The ammount of project management beuraucracy and legal steps toward signing the legal agreements

BACKGROUND

Please describe your company and position.

I am the Head of Software Development of City of Reykjavík

Describe what your company does in a single sentence.

Local government services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sii Poland to accomplish?

• We needed a reliable partner to co-develop a personalized digital city platform to support our ongoing digital transformation, making municipal services more accessible, integrated, and inclusive for all citizens, especially families and vulnerable groups.

SOLUTION

How did you find Sii Poland?

• Referral
• Other

Why did you select Sii Poland over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Sii Poland were assigned to this project?

Ranging from 8 to 20

Describe the scope of work in detail. Please include a summary of key deliverables.

Sii Poland was responsible for the complete development lifecycle of several key platforms, including requirements gathering, UI design, frontend and backend implementation, automated testing, and post-launch support.

Key deliverables included:
- A fully functional “My Pages” portal for residents, available in three languages and integrated with key city services.
- A digital coordination platform for schools and social workers to support child welfare cases.
- An advisory portal improving access to social support programs and case handling.
- Cloud-native infrastructure hosted on Microsoft Azure with CI/CD automation.
- Frontend development and design of accessible user flows for city staff and residents.
- Integration with over other municipal systems and services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Full replacement of legacy systems with integrated cloud platforms
• Increased accessibility for people with disabilities and for non-Icelandic speakers
• Faster case coordination between schools and social services
• Reduction in manual paperwork through process digitization
• Improved system stability and deployment agility via Azure and CI/CD
• Positive usability feedback from both citizens and staff

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We integrated SII's people into our DevOps, software development and QA teams, which we manage ourselves. Their contribution has been and is crucial to our successful and timely delivey of quality software.

What was your primary form of communication with Sii Poland?

Virtual Meeting

What did you find most impressive or unique about this company?

Sii Poland stands out for their ability to attract top professionals, consistently delivering high-quality candidates. With a broad talent pool, they can easily identify experts with rare skill sets. New hires adapt seamlessly to our culture and rapidly take on complex challenges. Our collaboration is rooted in mutual trust, and low staff turnover ensures steady growth of expertise. This stability allows us to focus on project development rather than constant onboarding, strengthening both productivity and team cohesion.

Are there any areas for improvement or something Sii Poland could have done differently?

None

BACKGROUND

Please describe your company and position.

I am a project manager at Amcor

Describe what your company does in a single sentence.

Amcor Flexibles is a global leader in packaging solutions headquartered in Zurich, Switzerland. The company operates in two main segments: Flexibles and Rigid Packaging

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sii Poland to accomplish?

• Development of MS model-driven application to gather and maintain multiple data across different continents

SOLUTION

How did you find Sii Poland?

Referral

Why did you select Sii Poland over others?

• Close to my geographic location
• Good value for cost

How many teammates from Sii Poland were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of Centralized Data Management environment to replace multiple Excel sheets with a single Dataverse-based (or SharePoint-based) repository to store and manage action items for different teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Model-driven application with 2 modules ready for testing
• PBI reports linked to the application
• Comments from end user about the interface (still to come)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Dedciated account and developement managers
• Professional agreement in place with multiple maintanence packages to choose later on
• Weekly cadence with clear actions and minutes
• Quick contact via Teams

What was your primary form of communication with Sii Poland?

Virtual Meeting

What did you find most impressive or unique about this company?

• Quick adaptation to evolve with changing project requirements. Sii Poland ensures that changes are smoothly integrated without disrupting delivery timelines or quality
• Original, customizable project management framework, designed specifically for Jira and tailored to each client’s needs

Are there any areas for improvement or something Sii Poland could have done differently?

Good company! One small remark might be related to a bigger self-initiative when it comes to  suggestions on the application outlook, having the exeperience from similar application use cases developed in the past.

BACKGROUND

Please describe your company and position.

I am the Director of IT Development & Service Excellence of Scalepoint A/S

Describe what your company does in a single sentence.

We are providing a SaaS platform for the insurance business (Claims & Policy handling)

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sii Poland to accomplish?

• Software development

SOLUTION

How did you find Sii Poland?

• Referral
• Don't know. I did not make the initial agreement with Sii

Why did you select Sii Poland over others?

I did not select them, as I was not apart of the company at that time

How many teammates from Sii Poland were assigned to this project?

50-60

Describe the scope of work in detail. Please include a summary of key deliverables.

Scalepoint provides a SaaS platform to insurance clients, and colleagues from Sii support us in developing and maintaining it. Their responsibilities include ensuring the platform remains stable and compliant with legal and regulatory requirements. They also help implement new features, onboard new clients, and ensure the platform stays up to date.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are very pleased with the Sii team members. They are professional, detail-oriented, and quick to acquire the industry-specific knowledge needed to work in our domain. They demonstrate a strong ability to understand complex problems and consistently deliver high-quality work. Their flexible and collaborative working style fits well with our company culture.

We measure success based on several key metrics, including system uptime and availability, overall customer satisfaction with the platform, and the number of issues or minor bugs reported over time. These indicators help us track both stability and user experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We havent use Sii for specific project management activities. But they are apart of our development team setup and are working close with our CPH based colleagues. Together we estimate and agree on timelines, and it is in general working fine. 

What was your primary form of communication with Sii Poland?

Virtual Meeting

What did you find most impressive or unique about this company?

Sii is highly effective at recruiting new team members when needed. They typically respond quickly, and the quality of the candidates is consistently high. New colleagues integrate smoothly into our culture and are quick to understand complex problem areas. There is always a strong sense of trust between our teams. We also experience low staff turnover, which strengthens our overall competence and allows us to focus our energy on development rather than continuously onboarding new team members. This stability has a positive impact on both productivity and team cohesion.

Are there any areas for improvement or something Sii Poland could have done differently?

Not really...

BACKGROUND

Please describe your company and position.

I am the Project Manager of Lyreco

Describe what your company does in a single sentence.

Lyreco is a European leader  that provides workplace solutions, offering office supplies, furniture, personal protective equipment (PPE), and various business services to organizations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sii Poland to accomplish?

Lyreco was looking for a partner(s) capable of meeting its requirements (for functional and technical expertise) regarding building a new e-commerce platform - the biggest transformational project in the Lyreco group. A new Next Generation platform would replace the three current e-commerce platforms and will eventually be deployed across 25 countries where Lyreco Group operates directly. 

A new partner was required to have proven strong solutions, organization, scalability, good customer references, and agility in implementation to create the next-generation e-commerce platform that aims to provide a seamless end-to-end journey for Lyreco Group's customers.

SOLUTION

How did you find Sii Poland?

Cooperation during the previous project.

Why did you select Sii Poland over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Sii Poland were assigned to this project?

19

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Business Analysis & Solution Design:
   1. Identification and documentation of business problems and opportunities.
   2. Development and recommendation of solutions to meet business needs.
   3. Solution modelling aligned with technology team requirements.
   4. Documentation of final solutions in Confluence, updating as needed.
2. Requirements & Development Support:
   1. Support creation of user stories, ensuring adherence to the Definition of Ready.
   2. Participation in refinement sessions to define detailed requirements and acceptance criteria.
   3. Provide support and guidance to project teams and stakeholders throughout the project.
3. Frontend & Backend Development:
   1. Coding for feature development, ensuring code quality verification is passed.
   2. Conduct pull request reviews.
   3. Creation of unit tests, ensuring 90% code coverage for new code.
   4. Ensure system maintainability and create documentation following technical guidelines.
4. Testing & QA:
   1. Development and maintenance of automated integration, UI, and performance tests.
   2. Execution of manual testing when required.
5. Stream Roadmap & Coordination:
   1. Development and regular updates of the stream roadmap, defining milestones and timelines.
   2. Coordination of analyst activities to achieve milestones, identifying risks and delays proactively.
   3. Ensure analysts' adherence to the agreed Programme Manifesto, Way of Working, and collaboration rules.
6. Agile Transformation & Coaching:
   1. Collaboration with leadership to assess and improve agile maturity across teams.
   2. Coaching and training of Scrum Masters, Product Owners, and teams on Agile methodologies and practices.
   3. Facilitation of workshops and sessions to educate on Agile concepts.
   4. Ongoing coaching on collaboration, communication, and conflict resolution.
7. Agile Facilitation & Continuous Improvement:
   1. Monitoring Agile metrics to track progress and identify areas for refinement.
   2. Act as a mentor and advisor to Agile Coaches and Scrum Masters, providing day-to-day support.
   3. Foster a culture of continuous improvement through experimentation, learning, and adaptation.

By delivering these outputs, the team ensures alignment with both business and technology needs while driving continuous improvement in agile practices and development efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Quarterly assessment done of the delivered services. Mentioning strengths, weaknesses, Improvements to be done. Most of the contracts were extended several times, which is proof of satisfaction of the delivered services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Good project management, delivery on time, within budget.

What was your primary form of communication with Sii Poland?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Sii Poland provides good value for money. Qualitative delivery. Correct communication

Are there any areas for improvement or something Sii Poland could have done differently?

While Sii provides excellent candidates in Poland, there might be an opportunity to further expand outreach in France, as Lyreco occasionally requires candidates in that region.

BACKGROUND

Please describe your company and position.

I am the Leader of Edtech and Plattform owner of Fagbokforlaget Vigmostad og Bjerke

Describe what your company does in a single sentence.

Forlagshuset Vigmostad & Bjørke is the fourth largest publishing house in Norway and publishes literature and text books, and owns both physical and online book retailers. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sii Poland to accomplish?

• Creation of progressive web application
• Content Management System that allows interaction across different user roles
• Landing pages with multimedia content that allows listening and watching
• Writing and publishing features
• Possibility to sharing created content with CMS users
• Integration with external platforms
• Integration with LMS as content Storage
• Creation Download service

SOLUTION

How did you find Sii Poland?

Referral

Why did you select Sii Poland over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• quality of deliveries

How many teammates from Sii Poland were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Development of Various Edtech products for Norwegian students for ensuring better 
  accessible, approachable content along with convenient  communication with student and teacher along with intuitive and
• Created an Interactive web application for students and teachers to write better essays and stories
• Incorporated a gamification on the web application, for learning differences between Bokmål and Nynorsk languages.
• Provided integration with GraphQL, implementing modules for measuring students' progress, embedding GTM, and creating various Learning Paths.
• Kept close cooperation with the client's Product Owners and UX Designers. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

SII has brought alot of value to our processes, internal team and been an important part to achieve our vision to created sustainable and reusable features and solutions for our plattform:

• Outcome: 40% reduction in identified technical debt items.
• Success Indicator: Improved code quality and platform stability, with fewer outstanding technical issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our project manager from SII is easy to collaborate with, acts very Professional and is well organized with a high knowledge of digital development, scrum and Jira. A nice and calm personality that brings trust and motivation for the team.

What was your primary form of communication with Sii Poland?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are both very professional and down to earth/nice people. The developer are skillfull, good in communicating on going tasks, and brings value by seeing things from differnt perspectives so we take the right descitions, both on samllers features and more complex strategic choices 

Are there any areas for improvement or something Sii Poland could have done differently?

Not as I can see it in this moment 

BACKGROUND

Please describe your company and your position there.

I am the Chief Technology Officer manager of Eastend - an e-commerce group from TriCity. Eastend have been present on the market for over 20 years offering dozens of top clothing brands from all over the world. We suggest to our customers what and how to wear: starting from composing stylisations based on the latest trends, through organising our own photo and video sessions and presenting ready-made solutions to our customers.

We sell sneakers and clothing, systematically strengthening our position on the international market. Our offer includes products of well-known and respected brands. We know what to wear and are happy to share this knowledge with others, proposing styles in line with current trends.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sii Poland, and what were your goals?

We wanted to take our e-commerce store to the next level. Previously, to handle each stage of the sales process we have been using custom applications, usually written by Eastend engineers. Application development took a long time and was difficult to maintain.

We wanted to be technologically ready to grow fast and launch new markets and platforms using well-known technology and ready-made modules. Our goal was also to combine all processes in one place which would allow us to operate an e-commerce store comprehensively from A to Z, making the process easier and faster than before.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have chosen Sii Poland because of its global-scale operations, a vast portfolio of products and services, and optimal quality/price ratio. From the range of offers we have received, this ratio turned out to be the most favourable. Moreover, the broad spectrum of activities (not only in programming), reassured us that Sii Poland would be the right support and reliable partner for our e-commerce project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Generally speaking, Sii Poland implemented an e-commerce platform based on Adobe Magento solution integrated with CRM, ERP, and payment systems. The solution enables sales for abroad countries (Germany and Ukraine) directly from our e-commerce store or via marketplaces like Allegro or Amazon.

They have started our cooperation with an in-depth analysis of our business needs. The next step was the preparation of high-quality UX mock-ups of the new interface for the client. The collaboration with Sii developers went really well, they have a lot of experience, which was clearly visible from the very beginning. Sii engineers have carried out the backend activities, which speeded up the website and frontend activities, which resulted in a modern and user-friendly design.

How many people from the vendor's team worked with you, and what were their positions?

1 BA 1 UX 3 Frontend developers 3 Backend developers 1 DevOps 1 Delivery Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The biggest benefit is the Magento 2 system itself - it is a professional environment for e-commerce stores. Using this solution, we can control the entire sales process from ordering the product, through packaging, shipping, and possible returns from clients. Every step is handled in one place - the store’s administration panel.

However, if we need new features in the future, Magento offers several additional packages and plugins that can be customized according to our needs. The system is clear, customer-friendly, and meets the RWD principles. Thanks to moving our store to Magento 2 new markets are opening for us. An integrated e-commerce platform enables fast sales to new regions.

Describe their project management style, including communication tools and timeliness.

At the very beginning, Sii Poland Experts showed remarkable professionalism by conducting an in-depth analysis of our needs in the project’s first stage. In addition, we were also impressed by the UX model of the new store. It is worth mentioning that the engineers worked in the modern Scrum and Agile methodology, thanks to which the planning and development ran smoothly.

What did you find most impressive or unique about this company?

From the developer's perspective, the most unique and impressive was the development itself and the entire process of its management. During our cooperation, Sii engineers applied modern technologies and good programming practices. They willingly shared expert knowledge, explaining and justifying proposed solutions.

Are there any areas for improvement or something they could have done differently?

There were no such areas, the cooperation was very successful for both sides.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of The Gdańsk Shakespeare Theatre

Describe what your company does in a single sentence.

The Gdańsk Shakespeare Theatre was built on the site of the 17th-century Fencing School. It was also the first public theatre in the Polish–Lithuanian Commonwealth at the time. The building was modelled on London’s Fortune Playhouse. Equipped with an Elizabethan-style stage and resembling the numerous theatres of Elizabethan England, it was used both for fencing practice and competitions and for staging theatrical performances. It was regularly visited by travelling actors who came to Gdańsk to perform plays by English playwrights – including Shakespeare, during his lifetime.

The main objective of the Gdańsk Shakespeare Theatre is to cultivate an informed and engaged audience for culture and theatre through artistic and educational activities, as well as to establish Gdańsk as a dynamic international centre for artistic and educational activity and to develop it as a cultural tourism destination. The Gdańsk Shakespeare Theatre is a producing and presenting theatre without its own resident company. This allows its organisers to respond flexibly to artistic developments and opportunities in the market each season, presenting works that deserve particular attention.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sii Poland to accomplish?

• Creating an application for the international Shakespeare Festival

SOLUTION

How did you find Sii Poland?

Referral

Why did you select Sii Poland over others?

Great culture fit

How many teammates from Sii Poland were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included analysis and UX/UI design, development of a mobile application for iOS and Android, testing, and publication on the Google Play Store and Apple App Store. The project also included post-implementation support and maintenance services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Great feedback from the audience. Many people were expecting an app that would make it easier for them to navigate the festival programme.
• Launching m-commerce solution, possibility to sell products via mobile
• Excellent UX and intuitiveness of the store for users
• Making selling process as easy as possible.
• Allowing the audience to vote for their favorite performance, thereby engaging them

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great communication, everything on time. Very helpful team.

What was your primary form of communication with Sii Poland?

In-Person Meeting

What did you find most impressive or unique about this company?

They had a very helpful and open-minded team.
Are there any areas for improvement or something Sii Poland could have done differently?

Everything was fine.