Sii Poland

BACKGROUND

Please describe your company and position.

I am the Technical Project Manger of Modivo S.A.

Describe what your company does in a single sentence.

MODIVO S.A. is a renowned Polish company that sells online high-quality footwear, bags and accessories, we are the owner of the eobuwie.pl trademark with e-commerce platform operating in 24 countries throughout Europe.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sii Poland to accomplish?

• Technological Restructuring: The primary objective of the cooperation with Sii Poland is to carry out a significant technological restructuring of the e-commerce platform, with a focus on developing and modernizing the main website, e-obuwie.pl.
• Overcoming Technological Obsolescence: The existing platform faced stagnation due to the use of outdated technologies. The goal was to implement modern solutions to overcome this obsolescence and enhance the platform's capabilities.
• Stability and Performance Enhancement: Sii Poland will worked towards ensuring the stability of the e-commerce platform, making it capable of handling heavy loads, especially during peak seasons. This involves optimizing performance and minimizing downtime.
• Time Efficiency: The cooperation aimed to expedite the development and expansion of the platform. Time constraints necessitated the involvement of a trusted technology partner to accelerate progress.
• Scalability: A key goal was to ensure the scalability of the platform, allowing it to grow and adapt to increasing demands. This is crucial for accommodating a growing user base and expanding product offerings.
• Expert Knowledge and Support: MODIVO sought the expertise of Sii Poland to complement their team's competencies. The selected partner is expected to provide expert guidance and specialized knowledge in technology and e-commerce.
• Collaboration and Team Augmentation: The partnership involves close collaboration between MODIVO and Sii Poland, effectively augmenting the capabilities of the MODIVO team, which, at the time, consisted of several dozen members.
• Speed of Reaction: A critical factor in selecting Sii Poland was their ability to respond swiftly to the needs of the project. Quick decision-making and implementation were deemed essential for the success of the initiative.
• Ensuring Business Continuity: The overarching aim is to ensure that the e-commerce platform remains functional, efficient, and competitive in the market. This involves ongoing maintenance, updates, and improvements to meet evolving business needs.

SOLUTION

How did you find Sii Poland?

Referral

Why did you select Sii Poland over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Sii Poland were assigned to this project?

35+

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Support and Maintenance of Magento 1: Provide ongoing technical support and maintenance for the Magento 1 platform, ensuring its smooth operation and resolving any technical issues that may arise. 
   1. Regular updates and patches for Magento 1. 
   2. Timely resolution of technical issues and bug fixes.
   3. Monitoring and performance optimization of the Magento 1 platform.
2. Migration to Magento 2: Actively participate in the migration process from Magento 1 to Magento 2, offering expertise and technical support throughout the transition.
   1. Comprehensive migration plan outlining steps and timelines. 
   2. Successful migration of data, configurations, and functionalities.
   3. Testing and validation of the Magento 2 environment for stability and functionality. 
3. One-Stop-Shop Services: Deliver a range of services including servicing, maintenance, and the provision of specialized professionals through body-leasing. 
   1. Service Level Agreements (SLAs) for support response times and issue resolution. 
   2. On-demand access to a skilled team of professionals with diverse competencies. 
   3. Regular reporting on service performance and utilization. 
4. Implementation of the Marketplace Platform: Assist in the implementation of the Marketplace platform, with a focus on adapting order management, product offerings, returns handling, and payment systems. 
   1. Integration of Mirakl Marketplace for sellers. 
   2. Customization of order management for sellers in Adobe Commerce. 
   3. Synchronization of Mirakl API with a custom PHP connector.
5. Back-Office Areas Development: Support MODIVO in developing back-office competencies, including training, audits, system migrations, performance evaluations, and optimizing corporate tools.
   1. Training programs for tech leaders in Scrum methodologies.
   2. Audits and migrations of Jira systems. 
   3. Performance assessments and optimization of Atlassian tools. 

In summary, the scope of work covers the continuous support and maintenance of Magento 1, a seamless migration to Magento 2, comprehensive one-stop-shop services, implementation of the Marketplace platform, and the development of back-office competencies. The key deliverables include regular updates, successful migrations, SLA adherence, and various customized solutions tailored to meet MODIVO's specific needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Magento 1 Support and Maintenance: 
   1. Outcome: Reduction in platform downtime by 30%. 
   2. Success Indicator: Decreased response times for issue resolution, resulting in improved platform stability. 
2. Migration to Magento 2: 
   1. Outcome: Successful migration of all data and functionalities from Magento 1 to Magento 2. 
   2. Success Indicator: No data loss or disruptions in service during the transition period. 
3. One-Stop-Shop Services: 
   1. Outcome: 20% improvement in overall system performance based on performance metrics. 
   2. Success Indicator: Demonstrated increase in platform efficiency and responsiveness to user interactions. 
4. Marketplace Platform Implementation: 
   1. Outcome: 50% increase in the number of sellers and products on the Marketplace platform. 
   2. Success Indicator: Expansion of the platform's offerings and enhanced user experience for both buyers and sellers. 
5. Back-Office Areas Development: 
   1. Outcome: 25% improvement in back-office process efficiency. 
   2. Success Indicator: Streamlined internal processes, resulting in faster task completion and increased productivity. 
6. Customer Satisfaction and Feedback: 
   1. Outcome: 95% customer satisfaction rating based on feedback surveys. 
   2. Success Indicator: Positive feedback from MODIVO and end-users regarding the platform's performance and features.
7. Service Level Agreement (SLA) Adherence: 
   1. Outcome: 100% adherence to SLA response times for issue resolution. 
   2. Success Indicator: Demonstrated commitment to timely support and issue resolution. 
8. Reduction in Technical Debt: 
   1. Outcome: 40% reduction in identified technical debt items. 
   2. Success Indicator: Improved code quality and platform stability, with fewer outstanding technical issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Confidential

What was your primary form of communication with Sii Poland?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Sii Poland's dedication to continuous improvement and proactive approach in anticipating challenges actually proved to be a significant asset in ensuring a smooth and successful collaboration with MODIVO. This forward-thinking mindset contributes to the project's overall success.

Are there any areas for improvement or something Sii Poland could have done differently?

No.