Sensters

BACKGROUND

Please describe your company and your position there.

Chief Executive Officer, Founder at Empat

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sensters?

Our collaboration involved the creation of the identity and brandbook. After that they developed social media marketing (SMM) strategy and created copywriting materials for the website. It was wonderful work, because we got to really know each other and make a foundation for an ongoing agency partnership.

SOLUTION

How did you select this vendor and what were the deciding factors?

First of all, we’re like-minded agencies. They do everything they can to exceed client expectations. Also they’re famous in the Ukrainian market and they have many overseas clients from different markets.

Describe the project in detail and walk through the stages of the project.

At first, we had meeting about answering questions about our goals. After that Sensters carried out a full branding program, including discovery work. Along the way, they developed SMM strategy strategy decisions and created copywriting for the website.

How many resources from the vendor's team worked with you, and what were their positions?

The team consisted of 5-7 people. In general, I communicated with the project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We can only give the highest rating to their agency, because their work has had a huge impact on our brand and campaign strategies. Our blog page is helping drive a lot of great organic traffic to our website.

How effective was the workflow between your team and theirs?

Their process is really well-honed because they’re smart branding professionals. It was productive workflow between us. So we are impressed by Sensters so much.

What did you find most impressive or unique about this company?

It's impressive how easy it is to work with Sensters. I've worked with many marketing agencies in my career that did not provide the level of service, professionalism, and attention to detail that Sensters provides.

Are there any areas for improvement or something they could have done differently?

Of course, there is always something to improve. But, in general, I am fully satisfied with the cooperation.

BACKGROUND

Please describe your company and your position there.

Founder Spilne is the first online platform in Ukraine that makes contemporary art accessible.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sensters, and what were your goals?

We were looking for a partner to help us develop our online platform. We have agreed with Sensters to develop a Digital Strategy and provide PPC product promotion on our website. Solution

SOLUTION

How did you select Sensters and what were the deciding factors?

The high-quality performance of the agency team was a deciding factor in choosing a contractor.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Brand Plan Development Digital Media Strategy International Ad Campaigns NFT Ad Campaigns Social Media Marketing Creative Ideas Ad Creatives Copywriting

How many resources from the Sensters team worked with you, and what were their positions?

I communicated with the project manager Polina. A rather large team, which consisted of 7 people, including managers, worked on the project.The team is young and ambitious, so we'd been moving fast and I could focus on other aspects of my business.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We saw some of our best results we’ve ever seen this Desember. We saw a 40% increase in new users to the website. Our blog page is performing very well and helping drive a lot of great organic traffic to our website.

Additionally, we saw an increase in users and sessions on our social channels. Our click-through rate has gone up exponentially as well.

How effective was the workflow between your team and theirs?

Very organized, responsible, result-oriented team. It is a pleasure communicating with them.

What did you find most impressive or unique about this company?

Their comprehensive analysis and user-friendly report were delivered at a very competitive price.

Are there any areas for improvement or something they could have done differently?

I am fully satisfied with the cooperation and have already recommended Sensters to my friends and partners.

BACKGROUND

Please describe your company and your position there.

I'm a product owner and director of marketing at M5 Magic School

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sensters, and what were your goals?

We hired Sensters to help promote our mobile app

SOLUTION

How did you select this vendor and what were the deciding factors?

The agency's reputation was the deciding factor in choosing a contractor.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Sensters provides us with app marketing services and puts together marketing campaign strategies. Their team manages our Google Ads, Facebook Ads and Apple Search Ads using information that I’ve provided about the app. Sensters also offer insightful suggestions on how we can improve our application.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a couple of people. We have a project manager that handles most of our needs, but we’ve probably worked with 5–6 other team members in total.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Their work’s metric and KPI driven. We internally track metrics such as installing mobile app. Sensters top-quality. We can only give the highest accolades to their company, their work, and their execution.

How effective was the workflow between your team and theirs?

The agency did an excellent job, providing necessary technical requirements. They monitor the entire process with specific marketing tools.

What did you find most impressive or unique about this company?

We were very impressed with their responsiveness and personal approach to the partnership. I trust them because they're really focused on our goals and highly creative in finding new solutions.

Are there any areas for improvement or something they could have done differently?

There is always something to improve. I am glad that colleagues from Sensters understand this well and they do a lot to improve the process constantly.

BACKGROUND

Please describe your company and your position there.

I’m the founder and CEO of neo-broker Fondexx. We provide trading and SAAS services for investment professionals. We provide educational services for newbies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sensters, and what were your goals?

We hired Sensters to manage our paid digital advertising spend. They also discussed how they could help us increase the conversion rate of our website which was a factor in moving forward with them. Now they also help us choose the next market to penetrate.

SOLUTION

How did you select this vendor and what were the deciding factors?

With the help of referral advice, we met with the team Sensters to better understand how they operate. I decided to try their services because I find them transparent. So I am sure everything happening is logical, and even if some mistakes will occur we will be able to solve them.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We started with a kick-off meeting to go over each goal and answered questions about our services conversion goals. Keyword analysis and competitor research was performed and based on those results, various PPC campaigns were set up which allowed us to test and compare the results of each campaign. Along the way, keyword optimization and negative keywords were managed to optimize our PPC campaigns so we would get the most ROI for our marketing budget. We run tests a lot, and Sensters are fast to adjust.

How many resources from the vendor's team worked with you, and what were their positions?

I think there were 5 individuals who worked on this project. The key project manager was our main point of contact.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our CPA results turned out better than I expected.

How effective was the workflow between your team and theirs?

The way it should be called effective.

What did you find most impressive or unique about this company?

They care.

Are there any areas for improvement or something they could have done differently?

There is always an opportunity to be more proactive.

BACKGROUND

Introduce your business and what you do there.

I’m the brand manager of Henkel, a consumer goods company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sensters?

We launched a new brand and we needed full digital support from an agency. We wanted full 360-degree marketing support. We needed someone to plan all of our activities to come up with a strategy and then implement it step-by-step so that the launch goes smoothly.

SOLUTION

What was the scope of their involvement?

They did our marketing strategy with a detailed timeline of the launch. Then they implemented it. They developed a digital brand activation. They also supported our brand in digital through Google AdWords, SEO, and they created materials, media buying, Facebook Advertising, Instagram, etc. All digital channels were involved. They made an online video promotion for us on YouTube. They did banner ads, context advertising, social media management, and PPC.

The launch is complete but we work on different projects together.

What is the team composition?

Our main project manager was Olesia (Managing Partner & Co-Founder). I was also in contact with Veronica (Co-Founder & Managing Partner) and Anna (Copywriter & Junior Project Manager).

How did you come to work with Sensters?

They’re rather famous in the Ukrainian market. They have many overseas clients from different markets. They have good recommendations from people who use them. I have friends from different corporations who worked with them and they highly recommended working with them.

How much have you invested with them?

We've invested 100,000 euros ( approximately $110,000 USD).

What is the status of this engagement?

We started working together in 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had a target of 3% market share and we achieved 5%. All our KPIs exceeded our expectations.

How did Sensters perform from a project management standpoint?

Their project management is awesome. They’re very good at planning and meeting deadlines. They’re very responsive. We had to change some things which came from our head office and they responded very quickly. We use email, phone calls, Skype calls, and in-person meetings.

What did you find most impressive about them?

They develop effective digital marketing solutions that don’t waste our budget. We achieved our KPIs. They’re knowledgeable and creative and understand me perfectly. They’re very responsive.

Are there any areas they could improve?

No, there’s nothing I’d have them improve.

BACKGROUND

Please describe your company and position.

I am the Digital EORE Manager of MAG (Mines Advisory Group)

Describe what your company does in a single sentence.

The Mines Advisory Group (MAG) is a global humanitarian and advocacy organization dedicated to clearing landmines from conflict-affected areas.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sensters to accomplish?

• Brand Awareness
• Brand Channels

SOLUTION

How did you find Sensters?

• Online Search

Why did you select Sensters over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Sensters were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As we‘ve just started our journey to enter the Ukrainian market, we’ve started from developing Digital Media and SMM Strategies. That’s what Sensters helped us with. Starting with Digital Media Strategy, Sensters conducted competitors' analysis within the industry beforehand, defined media KPIs and target audiences, and set a couple of test hypotheses for us. It allowed us to map out a clear path forward with relevant channels and tools for our promotion and performance on the Ukrainian market.

The work on the SMM Strategy was equally impressive. They started by assessing our current social media landscape and analyzing competitors’ strategies. As well as in the Digital Media Strategy, Sensters provided us with insights into defining social media KPIs for our consistent improvements. One of the highlights of our collaboration is their creativity in visual concept creation which is expected to give our brand a modern identity and make us stand out in the digital space.

The development of a content strategy, a well-structured posting schedule, and compelling copywriting ensure that our online presence will be steady and engaging. For us, Sensters’ comprehensive approach and ability to seamlessly integrate these strategies is essential in achieving our digital marketing goals. Believing in remarkable results in the future, we definitely plan to follow the recommendations Sensters came up with.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We’ve successfully implemented both Strategies and entered the Ukrainian market which was the key goal for 2023.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our experience with Sensters’ team project management is truly outstanding. They consistently demonstrate strong deliverability always meeting deadlines on time. Additionally, Sensters are always up to deliver extra services. In our case that was a Staff Workshop for our Ukrainian office.

What was your primary form of communication with Sensters?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They really care about the results and act as a partner but not a regular agency.

Are there any areas for improvement or something Sensters could have done differently?

We have just started cooperating with Sensters, however, we couldn’t find any area for improvement – just the excitement of our further collaboration.

BACKGROUND

Please describe your company and position.

I am the CEO of Youth Opinion

Describe what your company does in a single sentence.

Youth Opinion is a public organization dedicated to educational initiatives for young people. We host forums on entrepreneurship, camps, and hackathons focusing on educational opportunities for youth and project management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sensters to accomplish?

• Raise awareness about the organization, its values
• Create attractive branding and visual style
• Prepare materials for events and trainings

SOLUTION

How did you find Sensters?
Referral

Why did you select Sensters over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Sensters were assigned to this project?
2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.
We teamed up with Sensters to develop our logo, branding, and some design materials for events. The team nailed our logo and gave us clear branding guidelines. They added some cool design elements like icons and patterns, making our materials look top-notch. Our event brochures were a hit, looking minimalist and professional. 
Sensters also provided presentation templates and graphics that made our life easier. They were speedy with digital materials and even offered post-project assistance. Overall, Sensters elevated our brand, and we're happy with the outcomes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?
Once we put the branding and materials out there, more people got to know about our mission and values. I think the branding contributed to the fact that our social media got busier, and more people showed up at our events. Plus, we’ve received positive feedback from our event attendees and team members that they really liked our new look and the design materials.

Describe their project management. Did they deliver items on time? How did they respond to your needs?
The project manager we worked with was exceptionally friendly and paid attention to all our wishes and questions. We also had some calls with the designers about branding and the logo, which felt like a personalized experience. So, I’d say that it was a complete pleasure working with this team.

What was your primary form of communication with Sensters?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?
Their creativity truly stood out in their approach. They presented us with a variety of amazing branding and logo concepts that captured our values exceptionally well. Choosing just one was a tough decision because each concept resonated with our organization. It was clear that they comprehended our mission and had a precise vision for our brand.

Are there any areas for improvement or something Sensters could have done differently?
Nothing that comes to mind, our experience working with them was impeccable.

BACKGROUND

Please describe your company and position.

I am the Manager of Come & Stay

Describe what your company does in a single sentence.

Come and Stay is a third-wave coffee shop that offers its own baked goods and a unique experience for coffee lovers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sensters to accomplish?

• Attract new customers
• Raise brand awareness
• Improve social media presence

SOLUTION

How did you find Sensters?

Referral

Why did you select Sensters over others?

• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from Sensters were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sensters played a crucial role in our coffee shop's transformation. They began by refreshing our brand to appeal to our target and new potential customers. Their design team created minimalistic but eye-catching packaging for our baked goods and cups. Also, they developed a content strategy and tone of voice to reflect a genuine connection with our customers. The materials we received are fantastic, and we're thrilled with the changes Sensters has brought to our coffee shop.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our entire team was happy with the materials we received, and it's safe to say that our visitors shared the enthusiasm too. We received numerous compliments on the new packaging. What’s more, our social media engagement increased after we introduced the new branding and content.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was on time, and the team was quite understanding and open to discussing concepts with us, which was really crucial for us during the rebranding process.

What was your primary form of communication with Sensters?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What really sets Sensters apart is their ability to see beyond and take into account how it would impact the entire business. Every design element and piece of content had a clear and practical function, and the way they seamlessly wove it all into our project was nothing short of impressive.

Are there any areas for improvement or something Sensters could have done differently?

No, nothing I could mention.

BACKGROUND

Please describe your company and position.

I am the Project Manager of PLITKASHOP

Describe what your company does in a single sentence.

Plitkashop is an e-commerce platform specializing in selling tiles from leading manufacturers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sensters to accomplish?

• Increase sales
• Boost website traffic

SOLUTION

How did you find Sensters?

Referral

Why did you select Sensters over others?

• Pricing fit our budget
• Referred to me

How many teammates from Sensters were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with Sensters has been a great and well-structured experience. They took the time to understand our business inside out, our customers, and competition. The team also reviewed the website and suggested some improvements that could increase conversions and improve UX. Developed digital media strategy kept everything on track. 

Then, we launched media campaigns, and here's where the real action started. They created advertising copywriting and creatives and continuously made changes as needed to get better results. They kept us in the loop with easy-to-understand reports, not just giving us numbers, but providing insights and next steps. 

We launch ad campaigns with Sensters on a regular basis, and every time they find new ways to help us sell more online. It's been a real boost for our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following website and funnel enhancements, we saw an increase in conversion rates and better user engagement. Their ad campaigns also proved successful, leading to significant growth in online sales.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sensters' project management is spot-on. They meet all the deadlines as planned according to the approved timeline, and their project manager regularly updates us on campaign progress with weekly updates and monthly calls.

What was your primary form of communication with Sensters?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impresses us most is their strong commitment to delivering results. They really know their stuff when it comes to promoting e-commerce.

Are there any areas for improvement or something Sensters could have done differently?

I don't have any specific areas for improvement to mention. The fact that we're continuing to work together speaks volumes about our partnership with Sensters.

BACKGROUND

Please describe your company and position.

Bee Pro is a retail beekeeping store that offers exclusive products for beekeeping and sells honey, beehives, honey plants, green manures and more. I’m the owner of Bee Pro.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire the unicorn to accomplish?

We just recently came up with the idea of creating a beekeeping store and needed a company that would develop our branding and strategy.

SOLUTION

What was the scope of their involvement? 

To start, they interviewed us to gather insights about our vision for the brand. Sensters quickly understood what we were trying to accomplish as a company. We talked through creative ideas and directions about creation of brand identity and positioning. The team presented a board with various options, including brand fonts, logos, namings and visuals. 

From there, we approved some brand concepts and designs for the website that combined looked amazing. Aside from that, we needed some brand merch to present at an international exhibition for beekeepers – Apimondia. Finally, the team developed a carefully thought out digital strategy.

What is the team composition? 

Our daily contact was a Project Manager who communicated with the team. The team included Graphic Designer and Design Lead, Marketing Manager and Copywriter.

How did you come to work with the vendor?

We’ve already collaborated on another of our projects, so we were sure of Sensters’s competence and great deliverability.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They are true digital experts who know exactly what to do and how to launch successful businesses. The digital strategy they developed helped us to start a business from scratch. It is elaborate and every detail was thought through so we were able to manage our business without minor inconveniences from the very beginning. 

How did the vendor perform from a project management standpoint?

Also, due to developed communication strategy we could reach our target audience and achieve communication objectives. Overall, I'm satisfied with the work Sensters has done.

What did you find most impressive about them?

I was impressed by the created branding and breathtaking product catalog, because they totally corresponded to our expectations. They are moderate but at the same time up to date. What’s more amusing is that the team is so creative and got all sorts of ideas for logos and namings, so the only thing we had to do was just to choose what we liked the most. Thanks to Sensters we’ve got an unbelievable brandbook and merch to be presented at Apimondia.

Are there any areas they could improve?

Their team proactively contributed ideas that drove the success of our project. So nothing comes to mind.