SellerPlex

BACKGROUND

Please describe your company and position.

I am the Senior HR Manager

Describe what your company does in a single sentence.

is a dynamic, global manufacturer and supplier specializing in high-quality medical personal protective apparel.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SellerPlex to accomplish?

• We needed professional support to improve our Amazon storefront. The goal was to refresh and enhance the page design to boost conversions and simplify the checkout experience for customers.

SOLUTION

How did you find SellerPlex?

Referral

Why did you select SellerPlex over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SellerPlex were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sellerplex took our Amazon listing from basic to premium by redesigning the entire storefront. Selma led the visual development, building out a cohesive layout and theme based on the style and message I envisioned. They polished our brand presentation, refining images, editing the mission statement, and crafting an engaging, professional look.

They also optimized the buying journey by helping us implement a simplified “swipe-to-buy” process, eliminating unnecessary steps for the customer. In addition, they handled keyword research for SEO, improving visibility. Their team has also been supporting our Amazon advertising structure, setting up a campaign strategy to begin promoting our product more effectively.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sellerplex has delivered a highly polished and visually appealing storefront, greatly improving the overall user experience. The checkout process has become smoother, and early performance metrics are promising. According to our Amazon analytics, sales increased by 150% over the last seven days compared to the previous week.

Sellerplex has delivered a highly polished and visually appealing storefront, greatly improving the overall user experience. The checkout process has become smoother, and early performance metrics are promising.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management has been excellent. Deliverables were completed on time and within our agreed budget. Any changes or add-ons were communicated transparently with clear cost breakdowns before implementation and no surprises. We maintained regular communication via Zoom, email, Slack, and phone calls.

What was your primary form of communication with SellerPlex?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was thoroughly impressed with their creativity and design expertise that Sellerplex brought to this project. Their attention to detail and artistic direction exceeded my expectations.

Are there any areas for improvement or something SellerPlex could have done differently?

No, I genuinely can’t think of anything they could have done better.

BACKGROUND

Please describe your company and position.

I am the Founder of an outdoor apparel company.

Describe what your company does in a single sentence.

we make outdoor adventure wear with style that can take you from the trail to the boardroom.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SellerPlex to accomplish?

We engaged SellerPlex to help us optimize and scale our Amazon PPC efforts. As our catalog and advertising spend grew, we needed a more data-driven, performance-focused partner to manage bids, improve ROAS, and refine campaign structures across multiple product lines.

SOLUTION

How did you find SellerPlex?

• Online Search
• Referral

Why did you select SellerPlex over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SellerPlex were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SellerPlex conducted a full audit of our existing PPC campaigns and restructured them to improve targeting, reduce wasted spend and increase profitability. They implemented keyword segmentation strategies, managed dayparting and bid optimizations, and rolled out new campaigns aligned with our seasonal goals. Their team also provided weekly reports and strategic insights that guided broader advertising decisions

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a significant improvement in advertising efficiency, including higher ROAS, lower ACoS, and a better understanding of our ad performance across SKUs. Their insights helped us scale ad spend on top-performing products while controlling costs on underperformers. Overall, our Amazon advertising became much more profitable and easier to manage.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SellerPlex was proactive, responsive, and highly organized. They consistently met deadlines, and their communication pushed our internal teams to elevate our own ad planning and execution.

What was your primary form of communication with SellerPlex?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their depth of knowledge in Amazon PPC and their ability to translate data into actionable strategy was impressive. They didn’t just manage campaigns, they helped us understand what was working, what wasn’t, and how to improve.

Are there any areas for improvement or something SellerPlex could have done differently?

No. Our expectations were fully met, and the partnership was extremely valuable.

BACKGROUND

Please describe your company and position.

I am the Owner of an e-commerce brand.

Describe what your company does in a single sentence.

We’re an eCommerce brand that grows our products globally through Amazon FBA and international marketplaces, leveraging optimized logistics, fulfillment, and performance strategies to scale successfully.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SellerPlex to accomplish?

• We were aiming to scale our Amazon operations and needed support with supply chain optimization, fulfillment flow, and overall performance improvement, from inventory tracking to account growth.

SOLUTION

How did you find SellerPlex?

Referral

Why did you select SellerPlex over others?

• Pricing fit our budget
• Referred to me

How many teammates from SellerPlex were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SellerPlex took full ownership of our Amazon backend, starting with a comprehensive audit of our supply chain, logistics performance, account structure, and ad campaigns. They helped identify inefficiencies in our FBA shipment timelines, storage costs, and cross-border prep, then worked with us to map out a long-term growth plan.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since working with SellerPlex, our Amazon sales have increased by approximately 90%. They’ve helped reduce storage fees, improve shipment scheduling, and align our PPC strategy with restock cycles, which has significantly improved our ROI.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their execution has been excellent. We communicate regularly via Slack, Google Docs, and email. They’re always on time, responsive, and operate within the budget.

What was your primary form of communication with SellerPlex?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to blend logistics consulting with performance growth strategy was unmatched. From supply chain fixes to ad scaling, everything is interconnected, and they manage those moving parts with precision.

Are there any areas for improvement or something SellerPlex could have done differently?

Everything has been running smoothly. No issues to report.

BACKGROUND

Please describe your company and position.

I am the Director of Ecommerce of a juice company

Describe what your company does in a single sentence.

We are a leading cold-pressed juice and healthy snacks brand dedicated to making plant-forward living as convenient and delicious as possible.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SellerPlex to accomplish?

• Warehousing and inventory control
• Ongoing stock accuracy and supply chain oversight
• Fulfillment and shipping logistics

SOLUTION

How did you find SellerPlex?

Referral

Why did you select SellerPlex over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SellerPlex were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SellerPlex managed our end-to-end warehouse logistics, including storage, pick-and-pack fulfillment, and shipment coordination. They also conducted regular inventory counts, ensured accuracy in our stock levels and handled communication with shipping carriers. Their team also supported account reconciliation and pricing transparency on warehousing and fulfillment charges.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Fulfillment accuracy and on-time delivery rates improved noticeably
• Inventory discrepancies dropped significantly
• Communication and support with shipping carriers became faster and more reliable
• We received timely invoicing with clear line-item breakdowns

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The SellerPlex team consistently delivered on time and with professionalism. They knew our product line inside out and handled every order with attention to detail. Their response time was quick and they instilled full confidence that our logistics were in good hands.

What was your primary form of communication with SellerPlex?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The communication from their Sellerplex team was top-tier. They always kept us in the loop and made us feel confident that our operations were being managed with care.

Are there any areas for improvement or something SellerPlex could have done differently?

We’d love to see even clearer invoicing and access to real-time data for pallet usage and inventory counts to better understand our monthly charges.

BACKGROUND

Please describe your company and position.

I am the Founder of a consulting company

Describe what your company does in a single sentence.

We are a premier full scale Amazon Agency that services brands by providing the below services with obsession: 

- Listing Optimization
- SEO / Search Term Ranking
- Amazon Advertising / PPC
- Inventory Management / Forecasting
- Account Health

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SellerPlex to accomplish?

• We partnered with SellerPlex to support strategic planning, strengthen team alignment and develop leadership capacity as we prepared to scale operations on and off Amazon.

SOLUTION

How did you find SellerPlex?

Referral

Why did you select SellerPlex over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from SellerPlex were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SellerPlex helped us define our Amazon growth strategy and led a leadership development series tailored to Amazon and eCommerce team dynamics. Their work provided a clear roadmap for scaling while building stronger collaboration across departments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We identified key strategic priorities tied to our Amazon channel, clarified cross-functional roles, improved internal communication and increased team engagement. Post-project surveys showed better leadership accountability and stronger inter-team coordination.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SellerPlex delivered everything on schedule and maintained excellent communication throughout the project. Their team was always prepared and responsive.

What was your primary form of communication with SellerPlex?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They brought structure to our planning while fostering a team, wide participation and energy. Their ability to guide strategic conversations, especially in an Amazon-focused environment, was invaluable.

Are there any areas for improvement or something SellerPlex could have done differently?

 No issues at all. The entire experience exceeded expectations.

BACKGROUND

Please describe your company and position.

I am the Partner / CEO of Devantec IT & Security

Describe what your company does in a single sentence.

We partner with our clients to deliver tailored and cost-effective managed IT and Security solutions with a full 24-hour-a-day support in person and remotely.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SellerPlex to accomplish?

• As our business scaled quickly, our internal financial systems couldn’t keep up. We hired SellerPlex to take over bookkeeping, accounting and also restore order to our back office and ensure compliance going forward.

SOLUTION

How did you find SellerPlex?

• Online Search
• Referral

Why did you select SellerPlex over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SellerPlex were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our books were in rough shape when SellerPlex came on board. They cleaned and restructured our categorized past transactions, implemented consistent financial reporting and put proper billing workflows in place. Since then, they’ve continued to handle our monthly financials with precision and consistency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We now have clean, real-time financials we can trust. Billing is streamlined, tax deadlines are always met, and we no longer spend time second-guessing our books. This stability has helped us focus more on growth and less on internal chaos.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They’re on point, structured, punctual, and responsive. Every month, deliverables are met without us needing to follow up. Communication happens via email, video calls, or messages depending on urgency.

What was your primary form of communication with SellerPlex?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have a mix of professionalism with approachability. They’re extremely knowledgeable but never overwhelming. Every interaction is helpful, focused, and efficient, either it's a tax question or a system clarification.

Are there any areas for improvement or something SellerPlex could have done differently?

 Nothing at all. The service has been consistent, reliable and high-quality from day one.

BACKGROUND

Please describe your company and position.

I am the Founder of an M&A advisory firm.

Describe what your company does in a single sentence.

Big or small, we get your business acquired for it's maximum value in as little as 30 days.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SellerPlex to accomplish?

• We needed to clean up our finances and build a system that could support the fast-paced nature of Amazon-based businesses
• Our previous accounting provider struggled with the complexity of Amazon disbursements, inventory accounting, and tax compliance. We hired SellerPlex to help us organize our books, gain deeper financial insight, and ensure we stayed compliant across channels.

SOLUTION

How did you find SellerPlex?

• Online Search
• Referral

Why did you select SellerPlex over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from SellerPlex were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

After an initial consultation, SellerPlex reviewed our historical financial data and cleaned up several years’ worth of records. They then migrated us to Xero, customized specifically for our Amazon revenue flow. They now handle our monthly bookkeeping, and provide forecasting reports that help us anticipate cash flow, a must for managing inventory reorders and ad spend.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

SellerPlex gave us financial clarity that we never had before. Our books are now 100% clean and audit-ready. We finally understand the true profitability of our SKUs, can plan inventory buys with confidence, and allocate budgets more effectively across PPC, inventory, and ops.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They’re highly organized and proactive. Most of our communication is handled via email due to time zones, but they’re quick to respond and always deliver updates on time. Their team never leaves us guessing.

What was your primary form of communication with SellerPlex?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What sets SellerPlex apart is their ability to understand Amazon finance, not just generic accounting. They know how to track COGS by ASIN, handle marketplace fees, and forecast cash flow around FBA payout cycles. That’s rare, and it’s what makes them so valuable.

Are there any areas for improvement or something SellerPlex could have done differently?

 None at all. They’ve been spot-on in every aspect, and we continue to rely on them as a strategic finance partner.

BACKGROUND

Please describe your company and position.

I am the CEO and Chief Medical Officer of Sound Pharmaceuticals, Inc.

Describe what your company does in a single sentence.

We develop therapeutics that will enable doctors and patients to prevent and treat various forms of hearing loss.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SellerPlex to accomplish?

To reduce our Amazon PPC ad spend waste and improve ROAS

SOLUTION

How did you find SellerPlex?

• Online Search
• Referral

Why did you select SellerPlex over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from SellerPlex were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PPC Management:

• Restructured our Sponsored Product campaigns, focusing on high-converting keywords.
• Paused underperforming ads and scaled winners, adjusting bids daily.
• Launched Sponsored Brand campaigns for our top-selling products.

Supply Chain Optimization:

• Negotiated better rates with our freight forwarder, reducing costs by 22%.
• Implemented a just-in-time inventory system to avoid Amazon storage fees.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• PPC: Increased ROAS from 1.8 to 3.2 within 4 months. Reduced ACOS from 38% to 21%.
• Supply Chain: Cut freight costs by 22% and eliminated stockouts during Q4 2023.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SellerPlex provided weekly PPC performance reports and bi-weekly supply chain updates. They flagged inventory issues before they became critical.

What was your primary form of communication with SellerPlex?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They aligned our PPC and inventory strategies by pausing ads when stock was low to avoid overselling, then ramping up when replenished.

Are there any areas for improvement or something SellerPlex could have done differently?

None significant. The team was responsive and adapted quickly to our needs.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of multiple e-commerce brands. My main company manufactures and sells baby products via my website and Amazon. My other company’s massagechairs.com, which is drop shipping massage chairs in the United States. My third business also involves manufacturing products overseas and selling them online.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SellerPlex?

I needed help with my general operations.

SOLUTION

What was the scope of their involvement?

SellerPlex helps all three of my e-commerce businesses. Their team has mostly worked with my suppliers. There are multiple steps on the supply chain management side, all of which are supported by SellerPlex. They work with my suppliers to figure out the right amount of inventory, make spreadsheets to ensure the businesses don’t run out of stock, and create labels for my suppliers to put on products. When I started my massage chair business, their team also helped with customer service processes.

What is the team composition?

I work directly with a business advisor.

How did you come to work with SellerPlex?

I met the founder of SellerPlex at a networking event in Croatia. A few months later, I started working with them.

How much have you invested with them?

I’ve spent around $40,000 with them over the past couple of years.

What is the status of this engagement?

I started working with SellerPlex in early 2018 and I’m still working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

SellerPlex reduced my costs and made the business run more seamlessly. Since working with them, I’ve run out of inventory less frequently. They found a different warehouse to hold my goods, so I’ve saved at least over $1,000 a month from cheaper storage fees. Their team also had different logistics companies go head to head and bid for my business, which I wouldn’t have done. Not having to manage all the different aspects of my businesses has relieved a lot of stress for me.

How did SellerPlex perform from a project management standpoint?

Their communication’s awesome. They’re always on top of their responsibilities, so they meet deadlines. Whenever their team can’t meet a deadline, they communicate it well. Their team also keeps notes and follows up. In the past, I’ve had to follow up and set meetings with contractors constantly. SellerPlex’s more on top of their work than I am, which is a nice change.

What did you find most impressive about them?

They treat your business like it’s their business. They care about the work that they do for you, so it feels more like a partnership than it does hiring a contractor.

Are there any areas they could improve?

No, I’ve been extremely satisfied with them.

Do you have any advice for potential customers?

Be clear about your needs and they’ll work with you to meet them. SellerPlex offers a lot of services, so don’t be vague about what you want. Give good instructions and then they’ll give good results.

BACKGROUND

Please describe your company and your position there.

I private label health & wellness products for sale on Amazon. I am the owner/founder and wear all of the hats.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SellerPlex?

I could not keep up with inventory management and PO tracking, which also led to a very unorganized business with both finances and PO tracking. I did not have time to clean up the process nor build one out. I wasn't able to see where I was over-spending on operations nor find alternatives to save time and money.

What were your goals for this project?

Offload supply chain operations, and in that process diagnose opportunities to save money on costs like freight and storage.

SOLUTION

How did you select this vendor?

I have known the founder for a while and was always gaining the best advice from him. When I found out he had a team to put that advice into effect, I was immediately on board.

Describe the project in detail.

I have 5-6 vendors in 3 different countries and supply chain was a mess. I wasn't taking the time to compare quotes across multiple logistics companies in order to save money, so I was spending too much in order to work with 1 convenient logistics company. I was also spending too much on storage, versus using a 3PL, and way too much on placement fees with Amazon. I wanted to re-organize the process to trim the fat on costs while making the process easier to manage for both myself and my suppliers.

What was the team composition?

It started as 2 and ended up becoming 1 guy that I work with directly on all supply chain matters. I've just recently added financial services to my package with SellerPlex which now has 3-4 people involved for bookkeeping and forecasting.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The amount of money that I saved right out of the gate was greater than what I was paying. The service paid for itself and saved time, allowing me to focus on the parts of the business that I actually enjoy. The implementation was easy, the communication is excellent, the savings are incredible, and my business is finally more properly managed.

How effective was the workflow between your team and theirs?

Communication is super fast, responsive and precise. Everything is available for visibility while I can be as hands-off as I'd like. This is ideal for any small business owner who needs to allocate their time elsewhere.

What did you find most impressive about this company?

How quickly they would implement my business and acclimate to the nuances of the business. They could pick it up and run with it as if they'd been with me for a year already. I loved that, because I didn't have much time to work on saving time. They were able to do this for me.

Are there any areas for improvement?

None at all that I can think of and I haven't even used a fraction of the services available!