SellerPlex

BACKGROUND

Introduce your business and what you do there.

I’m the owner of multiple e-commerce brands. My main company manufactures and sells baby products via my website and Amazon. My other company’s massagechairs.com, which is drop shipping massage chairs in the United States. My third business also involves manufacturing products overseas and selling them online.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SellerPlex?

I needed help with my general operations.

SOLUTION

What was the scope of their involvement?

SellerPlex helps all three of my e-commerce businesses. Their team has mostly worked with my suppliers. There are multiple steps on the supply chain management side, all of which are supported by SellerPlex. They work with my suppliers to figure out the right amount of inventory, make spreadsheets to ensure the businesses don’t run out of stock, and create labels for my suppliers to put on products. When I started my massage chair business, their team also helped with customer service processes.

What is the team composition?

I work directly with a business advisor.

How did you come to work with SellerPlex?

I met the founder of SellerPlex at a networking event in Croatia. A few months later, I started working with them.

How much have you invested with them?

I’ve spent around $40,000 with them over the past couple of years.

What is the status of this engagement?

I started working with SellerPlex in early 2018 and I’m still working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

SellerPlex reduced my costs and made the business run more seamlessly. Since working with them, I’ve run out of inventory less frequently. They found a different warehouse to hold my goods, so I’ve saved at least over $1,000 a month from cheaper storage fees. Their team also had different logistics companies go head to head and bid for my business, which I wouldn’t have done. Not having to manage all the different aspects of my businesses has relieved a lot of stress for me.

How did SellerPlex perform from a project management standpoint?

Their communication’s awesome. They’re always on top of their responsibilities, so they meet deadlines. Whenever their team can’t meet a deadline, they communicate it well. Their team also keeps notes and follows up. In the past, I’ve had to follow up and set meetings with contractors constantly. SellerPlex’s more on top of their work than I am, which is a nice change.

What did you find most impressive about them?

They treat your business like it’s their business. They care about the work that they do for you, so it feels more like a partnership than it does hiring a contractor.

Are there any areas they could improve?

No, I’ve been extremely satisfied with them.

Do you have any advice for potential customers?

Be clear about your needs and they’ll work with you to meet them. SellerPlex offers a lot of services, so don’t be vague about what you want. Give good instructions and then they’ll give good results.

BACKGROUND

Please describe your company and your position there.

I private label health & wellness products for sale on Amazon. I am the owner/founder and wear all of the hats.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SellerPlex?

I could not keep up with inventory management and PO tracking, which also led to a very unorganized business with both finances and PO tracking. I did not have time to clean up the process nor build one out. I wasn't able to see where I was over-spending on operations nor find alternatives to save time and money.

What were your goals for this project?

Offload supply chain operations, and in that process diagnose opportunities to save money on costs like freight and storage.

SOLUTION

How did you select this vendor?

I have known the founder for a while and was always gaining the best advice from him. When I found out he had a team to put that advice into effect, I was immediately on board.

Describe the project in detail.

I have 5-6 vendors in 3 different countries and supply chain was a mess. I wasn't taking the time to compare quotes across multiple logistics companies in order to save money, so I was spending too much in order to work with 1 convenient logistics company. I was also spending too much on storage, versus using a 3PL, and way too much on placement fees with Amazon. I wanted to re-organize the process to trim the fat on costs while making the process easier to manage for both myself and my suppliers.

What was the team composition?

It started as 2 and ended up becoming 1 guy that I work with directly on all supply chain matters. I've just recently added financial services to my package with SellerPlex which now has 3-4 people involved for bookkeeping and forecasting.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The amount of money that I saved right out of the gate was greater than what I was paying. The service paid for itself and saved time, allowing me to focus on the parts of the business that I actually enjoy. The implementation was easy, the communication is excellent, the savings are incredible, and my business is finally more properly managed.

How effective was the workflow between your team and theirs?

Communication is super fast, responsive and precise. Everything is available for visibility while I can be as hands-off as I'd like. This is ideal for any small business owner who needs to allocate their time elsewhere.

What did you find most impressive about this company?

How quickly they would implement my business and acclimate to the nuances of the business. They could pick it up and run with it as if they'd been with me for a year already. I loved that, because I didn't have much time to work on saving time. They were able to do this for me.

Are there any areas for improvement?

None at all that I can think of and I haven't even used a fraction of the services available!

BACKGROUND

Please describe your company and your position there.

At The FBA Broker we help ecommerce brands sell their business for the highest value and best deal terms! We're specialist in ecommerce M&A.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SellerPlex?

SellerPlex have assisted us with financial & operational audits for multiple clients who are preparing their business for an exit.

What were your goals for this project?

The goal was to ensure the clients were well prepared for a successful sale which gave them the best possible outcome of price and deal terms.

SOLUTION

How did you select this vendor?

The SellerPlex team are extremely experienced in the ecommerce space and understand the complexity of this business model. Additionally they are a pleasure to work with and communication is consistent and clear.

Describe the project in detail.

SellerPlex assisted with performing checks of clients bookkeeping and/or operational set-up. Using a checklist they assess all relevant areas of the business to uncover or issues or hidden value.

What was the team composition?

We have a main point of contact at SellerPlex who assists with managing the project work and necessary information required to complete the task.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

In 100% of cases SellerPlex was always able to find hidden value, vendor savings or optimization opportunities for any client.

How effective was the workflow between your team and theirs?

Easy communication and they use a clear process to guide any client through their services.

What did you find most impressive about this company?

The passion and dedication of the entire team to ensure client happiness is outstanding.

Are there any areas for improvement?

The SellerPlex team is always improving themselves internally and each time we work together I find they've already improved on their service. Any feedback I give them is swiftly incorporated which is great!