# Secret Source Technology SL Secret Source Technology SL Reviews (13), Pricing, Services & Verified Ratings - 4.8 out of 5 average review rating - 0 connections joined Secret Source Technology SL's Network [Visit Website](https://www.secret-source.eu) [Get a Custom Proposal](https://clutch.co/profile/secret-source-technology-sl) **A tech team you’ll love working with** Secret Source is a technology outsourcing agency based in Las Palmas in the Canary Islands. We provide IT teams for SMEs throughout the UK and USA. **We Believe** Happy developers write really great code Our culture is based around staff happiness. Flexitime, remote working, continual professional development, clear promotion scale, one-to-one mentoring, paid training, regular team events are just some of the things we offer our staff. We believe the happier your team, the better the results. Long-term relationships over one project stands A relationship takes time to mature and develop. We believe we offer the most value when we work as part of our clients’ teams, offering long term benefit over quick fixes. Customer happiness defines success Customer happiness is one of our main KPIs. We measure it every month on a RAG scale and make sure every project is always green Collaboration is the key to success We work a lot on building psychological safety within teams, so our developers and our clients can work seamlessly together, all the time. **Why we're different** Our team is made up of British and American project managers with a Canarian development team. Working with us is just like working with a UK agency… but with a Canarian price tag **Our uniqueness:** We speak your language. Same timezone as the UK We’re the same timezone as the UK, but in slightly sunnier climes. If you’re going to outsource your IT, outsource to a place you want to visit, The Canary Islands. Fun to work with Our culture based on collaboration and happiness means we have very low staff churn and enjoy long term partnerships with great project success. _“We value honesty, friendship and trust above all else in business. Secret Source do too. That is why they have been our partner for 6 years and we will always work with them..”_ Mark Bjornsgaard - CEO System 2 ## Company Information - Minimum project size: $25,000+ - Hourly rate: $50 - $99 - Number of employees: 10 - 49 - 1 Locations: - Las Palmas de Gran Canaria, Spain (Headquarters) - Founded in 2016 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 60% IT Staff Augmentation - 15% Web Development - 10% Custom Software Development - 5% Graphic Design - 5% Mobile App Development - 5% UX/UI Design ### Focus Areas - CMS Focus: - 83% WordPress CMS - 17% Joomla CMS - Application Platforms: - 40% Amazon Application Development Framework - 20% Heroku - 20% Linux server - 10% Google app engine - 10% Other app platform - Programming & Scripting: - 40% PHP - 20% JavaScript - 20% Ruby - 10% C# - 10% Redux - Frameworks and CMS: - 30% Other frameworks and CMS - 21% React Native - 14% Laravel - 14% NodeJS - 14% Ruby on Rails - 7% Django ### Industries - 25% Other industries - 10% Business services - 20% Consumer products & services - 25% eCommerce - 20% Information technology ### Clients - 20% Small Business (<$10M) - 60% Midmarket ($10M - $1B) - 20% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.6 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Secret Source Technology SL offers competitive pricing, with project costs ranging from £1,500 ($1,900) to £250,000 ($320,000). Clients appreciate the value for cost, highlighting flexibility and efficient resource management. They deliver quality work on time, fostering long-term partnerships. **Most Common Project Size**: $10,000 to $49,000 based on 8 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Web Development: $10,000 to $49,000 based on 6 reviews - Custom Software Development: $50,000 to $199,999 based on 2 reviews - Search Engine Optimization: $10,000 to $49,000 based on 1 review - IT Staff Augmentation: $200,000 to $999,999 based on 1 review - Mobile App Development: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Secret Source Technology SL Review Insights Overall Review Rating: 4.8 - Quality: 4.7 - Schedule: 4.4 - Cost: 4.6 - Willing to Refer: 4.9 ### Top Mentions - Communicative (5 mentions) - Great project management (4 mentions) - Trustworthy (3 mentions) - Efficient (2 mentions) - Establish clear expectations (2 mentions) - Flexible (2 mentions) - Great team (2 mentions) - High-quality work (2 mentions) - Team players (2 mentions) - Timely (2 mentions) - Unique expertise (2 mentions) - Accessible (1 mentions) - Collaborative (1 mentions) - Easy to reach (1 mentions) - Easy to work with (1 mentions) - Exceptional performance (1 mentions) - Experienced (1 mentions) - Personable (1 mentions) - Puts the customer first (1 mentions) - Well-executed projects (1 mentions) ### Review Highlights **Impressive Team Collaboration** Clients feel that working with Secret Source Technology SL is like having an extension of their own team. The seamless integration and collaborative spirit are frequently mentioned as key strengths. **Reliable and Trustworthy Partner** Secret Source Technology SL is consistently recognized as a reliable partner, with clients expressing trust in their capacity to deliver quality work on time. Their dedication to long-term client relationships is noted as a standout trait. **Excellent Communication Skills** Clients highlight Secret Source Technology SL's outstanding communication, marked by their responsiveness and clarity. Their ability to clearly convey technical concepts and maintain open lines of communication is highly valued. **Strong Technical Expertise** Secret Source Technology SL is highly regarded for its technical proficiency, especially in custom software development, mobile app development, and web solutions. Clients appreciate their ability to handle complex projects using diverse technologies like MEAN, SERN, React, and WordPress. **Effective Project Management** Multiple clients commend Secret Source Technology SL for their efficient project management. They are praised for timely deliveries, clear communication, and the ability to adapt to clients' workflows using tools like Jira, Slack, and Google Meet. **Minor Concerns with Development Speed** One client mentioned that development could be faster, suggesting a need for improved efficiency in certain projects. However, this was not a widespread issue among other reviews. **Positive Impact on Business Goals** Secret Source Technology SL has significantly contributed to achieving clients' business objectives, such as improving search rankings, enhancing website functionality, and launching successful platforms. **Flexibility and Scalability** The company is praised for its flexibility in scaling resources up or down based on project needs. Clients appreciate their ability to adapt quickly to changing requirements and provide tailored solutions. **Challenges with Developer Availability** A few clients noted that Secret Source Technology SL sometimes lacks developers available on short notice, which can delay project timelines. This points to a potential area for improvement in resource management. ### Secret Source Technology SL Reviews ## Portfolio & Awards ### British Gas - mobile app Brief. British Gas is one of the largest insurers in the UK with 80,000 customers buying home, contents and boiler cover. With competition in the insurance market increasing, British Gas were looking for new ways to disrupt the “insuretech” market.  Partnering with the innovation company System Two, British Gas wanted to investigate their idea for an Artificial Intelligence driven insurance brokerage platform to prove their hypothesis that consumers want to save money on insurance and will switch services if easy and automatic. Solution. Our goal was to create an app that organised all of a user’s insurance policies and advised them when to renew and how to save on future renewals.    Using an agile-based process our outsource developers quickly built the first prototypes and started collecting user data, building new iterations of the product based on user feedback. Initial manual versions were considered cumbersome and too time-consuming so the focus was put onto making the app as simple as possible.   The final version of the app was almost totally automatic with no user input required. Once signed in, the app scanned the user’s email and organised their insurance policies into an intuitive dashboard. From there, reminders were sent out automatically to renew policies and, using a basic algorithm, would recommend alternative policies based on their existing data.    Working closely with the System Two UX&D team we built the app using React Native with a backend built in WordPress in just 12 weeks with 3 developers. Impact. Zoe onboarded over 500 users within a month, comfortably hitting the target required to secure a second round of funding. Testimonials. “We value honesty, friendship and trust above all else in business. Secret Source do too. That is why they have been our outsource technology partner for the last 6 years and we have no plans to change.”   ### Apply4 Ruby on Rails platform Apply4 is the largest film and event booking application in the world, issuing permits to TV and film production companies on behalf of local authorities and controlling impact on communities. Brief. Following the initial success of their flagship product, filmapp.org, Apply4 were beginning to encounter growing pains. Having used a succession of agencies to create their original offering, the company wanted to expand the product and establish a long lasting relationship with a digital partner in order to extend their reach internationally. The brief was to maintain the existing software filmapp.org and simultaneously rebuild the whole system into an intuitive app that could easily be sold to, and used by, clients around the world. Solution. Our first MVP was an app, built using Ruby on Rails, to manage road closures for the City of Atlanta. We completed the product within four weeks in 2015 and it’s still in use today managing thousands of applications a year.   Once completed and validated we used this initial project as a base to begin roadmapping future work, taking into consideration workflows, user stories and improved functionality, ensuring scalability and a seamless customer experience.   Working in an agile framework, on a sprint by sprint basis, we continue to maintain and improve the functionality and user experience of the Apply4 platform. A permanent team of 3 Secret Source developers and a dedicated project manager are supplemented, when necessary, from our pool of experts for UI and UX consultancy. Impact. Apply4 is now an integral part of civic planning and management in cinegenic locations across more than 20 cities in the UK and USA. Most London boroughs now use the system, along with authorities in Manchester, Cardiff and Liverpool. In America Pittsburgh, Seattle and Atlanta have been early adopters, while a role call of productions using the platform includes Harry Potter, James Bond, Hunger Games, Paddington Bear and the Walking Dead. ### NOCN - scrum team Brief. NOCN Group is an educational charity with core aim to help learners reach their potential and organisations thrive. The group includes business units specialising in regulated UK and international qualifications, End Point Assessment, Access to Higher Education, assured short courses, SMART job cards, assessment services, consultancy, and research. Solution. Traditionally NOCN had outsourced their IT needs on a project by project basis. However, with a growing backlog of requirements, they were looking for more reliable, regular support that would act more like an internal team than an external provider. As NOCN did not have an existing IT infrastructure they needed to work with an agency to provide the full support they required and, with IT agency costs in the UK too high for their budget, they looked at outsourcing their IT overseas. After completing two initial trial projects Secret Source was selected as their partner. Working closely with the group head of IT, Secret Source built a team to work exclusively on the NOCN platforms. The team consists of an IT project lead / backend Laravel developer, a frontend REACT developer and junior Laravel developer supported by a part time scrum manager and an on-demand UX/UI designer. In 2021 this team added a second front end developer. Impact. Since day one we have been able to offer value to the NOCN group. From urgently needed new brochure sites to custom web applications that have significantly cut down manual processes, Secret Source have been able to work through their lengthy backlog and rapidly build new products as needed. Examples of work we have built include:   A test centre search tool to allow users to quickly find their nearest testing centre A brochure site for the Indian arm of the business A card checker tool so users can check the status of job cards online In response to the COVID-19 lockdown, in just 2 weeks we built an online application form for users to request emergency cards. ### S4RB - Scrum teams Brief. S4RB helps retailers work closer with their suppliers providing tools to monitor feedback, product development and quality. To manage their range of products, S4RB had traditionally employed in-house programmers. However, with growing costs of IT in the UK and a difficulty recruiting people with the profile they required, S4RB decided to build an external IT team to work alongside their existing developers and product manager. Solution. Secret Source have built two teams of three programmers. One specialised in the MEAN stack and one team building new products specialised in JS, Azure and PHP. Impact. After many years of working with an in-house development team, S4RB have moved to a fully remote team for the first time. The transition took 4 months and has been a huge success. We have increased our team from 3 MEAN developers to 8 developers.   We enjoy a very close relationship with S4RB, we participate in all meetings from daily standups to random coffees with their Nottingham based staff, our developers pair-program with their team and we regularly meet up face to face in our Las Palmas office or in Nottingham.  Testimonial.   S4RB started it’s journey to find an nearshore provider two years before finding a secret source, and after a failed attempt with another provider we learnt a number of valuable lessons. We realised how important it was to have a personal relationship to a provider that was critical to our success.    Secret Source were  upfront and honest with us from the start and that transparency has continued. We’ve had challenges during the onboarding, but with their commitment and clear communication we have succeeded and see a long term partner of the business. ### Centrica - MVP development Brief. The Innovation department at Centrica is continuously looking for new ways to improve the user experience for their seven million customers. As part of one of their experiments, we were tasked with  building an MVP mobile app that existing Centrica users could use to contract and manage micro-loans through their pay-as-you-go smart meter.   Solution. Speed to market was the key to success of this project. The MVP needed to be rapidly built, tested and launched so the innovation team could validate their hypotheses. As the app needed to be built quickly and launched on both Android and iOS our team opted to use a cross platform solution using React Native with a backend API built using the Laravel framework. Working with their in-house design team we built an MVP app and a user-facing WordPress site. The first iteration was delivered in two sprints showing the various dashboards and the full app, connected to the Centrica payment systems and energy management API and ready for customer use, was delivered in 12 weeks. Impact. The app was launched and tested with a closed group of users. Ultimately the idea itself did not validate their hypotheses however valuable insight was gained into user behaviour and further products are being developed based on this knowledge. Testimonials. Fred Cana - Innovation ¨On all the projects we worked together it always felt like a collaborative effort, Secret Source took time to understand my objectives and requirements then applied both their broad technical expertise & progressive thinking to the project to deliver my desired outcome.” “As with all things innovative you’re always looking for people that can deliver with agility & pace but who are flexible enough to work within budget constraints and Secret Source are always great on both fronts.¨   ### Cole & Son web design Cole & Son With a history stretching back to 1875 and a reputation built on traditional craftsmanship, Cole & Son were looking to combine their rich heritage with a more modern feel for the launch of a new range of wall coverings.   Brief. Iconic UK wallpaper maker Cole & Son needed a stylish online brochure – for a collection by designer Martyn Lawrence Bullard. Limited by the flexibility of their main website the brief was simple – create something fresh and sophisticated to reflect the company’s strong brand image together with the layered, contemporary opulence of Bullard’s work.   A looming product launch meant deadlines were tight, we had just two months to design and build the site from scratch.   Solution. Our agile process ensured time was not an issue through a phased development solution – delivering a working product as quickly as possible, then building out using client feedback to finalise design.   Cole & Son wanted a visually impressive website, which required a high degree of custom coding. As the target audience for their campaign were other design professionals – who typically use large screens – we chose React to keep things lightweight and fast.   This allowed Secret Source developers to incorporate some stunning animations and effects, without compromising page speed or load times.   Impact. Working in conjunction with the design team at Cole & Son – incorporating their feedback and ideas – meant we were able to deliver the finished website ahead of schedule..    The result is a beautifully responsive online catalogue that projects the worldly influences and decadence of the designer’s highly original work.   Future. Following the success of our first collaboration with Cole & Son, We have been commissioned to produce a number of further sites and we look forward to a long relationship. ### Royal Meteorological Society - dig transformation Brief. The Royal Meteorological Society is an iconic British institution with a long and established history as the nation’s authoritative weather resource. The society’s reach goes way beyond the UK, with thousands of visits every month from every part of the world and their content. Like many established online properties, the existing RMetS web had simply outgrown capacity and was unable to deliver the kind of experience or functionality users expected. The organisation wanted a new digital hub to better promote the diverse range of services their existing website provided. This included an expansive news archive, academic resources, a very active events calendar, shop, weather information and large private members area. Two issues RMetS requested we pay special attention to were addressing a high drop off (or bounce) rate and the difficulty editors had publishing new content. Royal Meteorological Society main page Solution. The Secret Source team built a custom Drupal theme in Drupal 8 and migrated the data from their existing older Drupal 6 system. We integrated custom event and membership modules tightly coupled to their existing CRM. The result is a modern magazine style layout which echoes earlier designs and maintains a strong connection to existing membership, while offering new audiences a contemporary and engaging experience, through simplified and intuitive navigation. Royal Meteorological Society mobile version Impact.   With the new RMetS website going live in early 2018 bounce rates immediately dropped, from almost 60% in April to under 10% two months later. Page views, average session durations and new users reflected similar improvements.   ### Maximus Maximise Maximus Despite being a relatively new kid on the block, Maximus has grown quickly to become one of the top 10 outdoor advertising agencies in the UK. They lead the sector in the provision of large, non-conventional and often iconic locations for premium billboard style campaigns.   Brief. As part of a major rebranding project – which included a change of company name – Maximus were clear what they wanted from their new website:    “An emphasis on the independent culture and disruptive reputation of the company, that would sit comfortably among more established companies in the sector.”   Solution. With scale and location playing an important part in their business offering, our goal was to reflect the visual impact Maximus make on the ground, with a website that matched their vision. We designed and built a beautiful mobile first responsive site that was both quick to load and stimulating to view. We developed a custom-built ‘lazy load’ Ajax template, allowing us to incorporate large, high definition images and videos, without compromising on page loading speeds or mobile design.   Future. We continue to work with Maximus as they expand their website offerings.   ### Backstreetmerch web Brief. Backstreet Merch is a leading retailer of licensed entertainment merchandise, managing online stores for 200+ bands and artists. They sell everything from t-shirts and hoodies to mugs and remastered vinyl pressings from The Kinks to The Black Eyed Peas. Backstreet are responsible for creating standalone store pages, to be embedded into third-party websites and their work often requires a high degree of customisation. With no ‘off the shelf’ solution capable of managing their evolving e-commerce platform, Backstreet have their own front and back end systems in place to manage inventory and fulfillment. But rapid growth combined with high volumes of sales, meant the company were looking for a reliable team to take on their web development. Having worked their way through a large number of developers in a short space of time, Backstreet wanted a development provider with the stability to manage long term growth of their platform and the skills to continue developing functionality and customisation. Solution. Secret Source embedded our first developer into the Backstreet team in mid-2017, to work on the integration of Apple Pay. Since then we’ve added more talent from our bench on an as needed basis. The company’s e-commerce platform is based on Microsoft Internet Information Server (IIS), MS SQL Server, and programmed in C# on .Net. IIS is the system that sends pages to the user (Web Server). MS SQL Server is where all the data is stored. C# is the programming language used to create the pages and .Net is, in this case, the web application framework used to facilitate development.  Impact. Over the last two years Secret Source developers have worked through Backstreet’s entire inventory of more than 200 online stores replacing outdated systems, with an new updated custom built e-commerce platform. Store revenue and visitors are now at record levels. A team of between 3 and 5 Secret Source developers remain embedded within the Backstreet workforce. ### Salurate - mobile app Brief. Salurate are the developers of an award-winning, low-cost device which tests for pre-eclampsia, a condition affecting around 8% of pregnant women. Left untreated it can result in high blood pressure, severe sickness and even death. Their single use, non-invasive kit delivers the first reliable method of testing for pre-eclampsia, without the need for needles or trained medical staff. With the long-term goal of delivering a free service for women to test themselves, using nothing more than a sample of their own saliva, Salurate wanted an app to manage user data, communicate with a central database and alert GPs when a patient was in danger. Their more immediate problem was addressing a high drop off rate in clinical trials, which sat at more than 50%. Solution. We took an agile approach to the project, making incremental adjustments throughout the lifetime of the build based on user feedback and collaboration with the device makers. For the interface we developed and refined an intuitive user journey using React Native, with a backend built in Laravel for robustness and scalability. Impact. Among test groups using the app drop off rates fell to under 5%. This delivered sufficient data to validate fresh clinical trials and further pilot schemes by health authorities in Denmark and China. Testimonials. Nigel Clarke - CEO Salurate / Morgan Innovation and Technology Diversification is key and having a tech partner like Secret Source – who we can turn to for anything we’re not able to manage in-house – is vital in helping us secure new business, enter new markets and remain competitive. Their deep understanding and flexible approach helped transform a brilliant idea into a life-saving product. ### National Restaurant News - Top 200 NRN Top 200 With more than 900k hits a year, the ‘Top 200’ brand is the most successful online property operated by the Nation’s Restaurant News group. It’s one of America’s leading resources for food service professionals in search of comprehensive performance information within the industry. Brief. Advances in technology and increasingly sophisticated customer expectation meant NRN were losing relevance in a crowded digital space.Other websites were providing the same or better information in a way consumers preferred. Low digital investment over recent years threatened credibility and the quality of data the NRN could present. Solution. Our solution involved relocating the entire Top 200 platform to a standalone domain, Top200.NRN.com and building a custom site with an exclusive focus on presenting the top200 business data in an engaging, intuitive way. Secret Source developers used WordPress, with a React front end, to deliver a customised dashboard which allows allowing users to sort, filter and produce customised reports on the top200 restaurant data. For content producers and editors we built a custom dashboard allowing staff to upload, edit and publish complex data quickly and easily. Impact. The newly created Top200NRN website is probably the most comprehensive online research tool documenting America’s leading restaurant vendors and suppliers. It offers visitors unparalleled access to a vast digital library of historical performance data, with a rich choice of viewing formats. Capable of delivering up to date figures on turnover, growth, reach and rank, it returns the Nation’s Restaurant News group’s benchmark product to America’s leading resource for business intelligence in the foodservice industry.   ### NHS web beds Brief. Having never attempted to solve the problem before, the brief from Wessex was as simple as it was challenging: “We have a shortage of beds in our mother and baby units. We need to quickly know where there are available beds in the UK, without having to phone every single unit, so we can relocate mothers and babies as quickly as possible.” With no comparable system in place and a client willing to delegate full responsibility, Secret Source developers were free to explore all available options, with only one condition; that our solution should be intuitive and easy for managers to work with as the users will not be regular IT users. Solution. With the help of Wessex NHS, our CTO and a senior developer began by interviewing key stakeholders and staff, to build up a clear picture of what they needed and their technical ability. Once this research was complete the next step was to build an MVP (minimum viable product) delivering the functionality required in a way that was easy for staff to use. Using Laravel and breaking the work down into 2 week sprints, backed up by regular meetings with management, we created the first prototype of an app containing just core features. We then passed it over to a small group of testers, located within Mother & Baby units in Hampshire, to evaluate performance and generate feedback. Impact. During its beta phase, while only available in 17 Mother & Baby units across the Wessex healthcare region, the NHSBeds app made a noticeable difference with 100% uptake and continual usage over the six month trial period. Enquiry times were reduced from 30 minutes+ / day to less than 1 minute and bed occupancy increased significantly. After its initial success the WebBeds app has now been extended to all MBUs nationwide, with plans for a full rollout across all NHS departments in the UK. At the end of 2018 our work was highly commended at the prestigious NHS digital awards in the category “Improving Care with Technology” ### Industry Recognitions - Finalist NHS HSJ Awards - Improving care with tech ## Key Clients - Informa ## Packages ## Locations (1) ### Las Palmas de Gran Canaria, Spain (Headquarters) - Calle Bravo Murillo, 34 , Las Palmas - Las Palmas de Gran Canaria 35002 - Spain - 31 - 40 employees - Phone: +34.928.359.902 ## Contact Secret Source Technology SL [Send a message](https://clutch.co/profile/secret-source-technology-sl) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/secret-source/about/) - [Facebook](https://www.facebook.com/secretsource#) - [X](https://twitter.com/secretsourceEU)