A tech team you’ll love working with

We're a dream team of British PMs, AMs, BAs, and UXers working together with our stellar devs in our sunny home in the Canary Islands.

Team up with us, and you too will discover why NHS, Barclays, British Gas and many other great institutions love working with us so much.

What do we do?

  • We build enterprise websites and apps - from news sites with millions of users, to social networks, to brochure sites for some of the biggest brands in the world. No project is too big for us.
  • We build succesful mobile apps - We specialise is cross platform mobile development. With our mobile apps weve reduced bed wastage in the NHS, helped grounbreaking medical apps pass clinical trials and helped many FTSE100 companies test and build some of the products you see in your homes today.

Why choose us?

You can trust us to deliver - Our team has decades of experience delivering hundreds of high quality work to some of the biggest brands in the world. You can rely on us.

Working with us is easy - Same time zone, same language, and same wavelength make working with us a breeze.

We’re based in paradise - Mid-winter meetings near the beach? If you’re going to outsource, outsource to a team you really want to visit, in the Canaries.

 
$10,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2014
Show all +
Las Palmas, Spain
headquarters
  • Calle Travieso 10, Las Palmas
    Las Palmas 35002
    Spain

Portfolio

Key clients: 

Key clients include:

  • Informa
  • Experian
  • British Gas
  • Apply4
  • Barclays
  • BackStreetMerch
  • Royal Meterological Society
Secret Source Image

Secret Source

They lead the sector in the provision of mega sites – large, non-conventional and often iconic locations – made available for premium billboard style campaigns.

As part of a major rebranding project – which included a change of company name – Maximus were clear what they wanted from their new website: An emphasis on the independent culture and disruptive reputation of the company, that would sit comfortably among

more established companies in the sector.
 

With scale and location playing an important part in their business offering, our goal was to reflect the visual impact Maximus make on the ground, with a responsive design that was both quick to load and stimulating to view – on screens of any size.

To achieve that the Secret Source WordPress team developed a custom-built ‘lazy load’ Ajax template for the project, which allowed us to incorporate large, high definition images and videos, without compromising on page loading times.

maximusmaximise.com

Reviews

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Wordpress Development for Medical Technology Company

“Working with Secret Source feels like having an extension of my own team—they’re great.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2019 - Ongoing
Project summary: 

Secret Source provides several web-related services. They transitioned an existing site to a WordPress platform, and are in the processing of designing it.

The Reviewer
 
11-50 Employees
 
London, UK
Nigel Clarke
CEO, Morgan Innovation & Technology
 
Verified
The Review
Feedback summary: 

Each stage of the project has satisfied requirements, so far. The new platform, supported by Secret Source’s expertise, instills confidence in the business and meets expectations. As a partner, they’ve been able to juggle multiple tasks while communicating consistently and efficiently.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO at Morgan Innovation and Technology. We develop and manufacture products that have a positive impact on society, specifically in the medical, defense, and commercial spaces.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Secret Source?

Secret Source provides ongoing support for our website, ranging from transitioning to a new platform to redesigning the site.

SOLUTION

What was the scope of their involvement?

To start, Secret Source transitioned our site and all of our pages to our own platform. Originally, our site was based on SharpSpring, but their team put us on a WordPress site. Once this was complete, they began working on redesigning our site.

What is the team composition?

I’ve worked with around four members of the Secret Source team.

How did you come to work with Secret Source?

Our CEO knows the owner of Secret Source, so they were recommended. Their team is also up to date on technology and a good cultural fit for us, as we’re both very family-oriented businesses.

How much have you invested with them?

We’ve spent £1,500 (approximately $1,900 USD) for the transitioning of all our pages and £4,500 (approximately $5,700 USD) is our budget for the new site.

What is the status of this engagement?

We started working together in February and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

For the first project, everything was carried out extremely efficiently and quickly. We didn’t need to make any changes to the final product because the work was perfect.

We’re delighted with the work they’ve done so far on the site design portion of the project. Their expertise makes us feel confident in the final product we’ll receive.  

How did Secret Source perform from a project management standpoint?

They’re excellent. We communicate through email, which is my preferred way. Skype and Google have also been convenient, primarily to ensure everything is updated in real time. As a team, they’re very open, friendly, and willing to establish a good relationship.

What did you find most impressive about them?

Working with Secret Source feels like having an extension of my own team—they’re great. Their style of communication fits perfectly with us and makes us confident in their capabilities.

Are there any areas they could improve?

There’s nothing I’ve come across that they could improve.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I already have recommended them.

Smoke Test Development for Venture Dev Firm

"They are a reliable tech partner who we trust to deliver quality sites on time."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July - Aug. 2018
Project summary: 

Secret Source Technology SL custom-built smoke tests in a WordPress multisite. The team linked mobile-responsive test sites to Google Ads and integrated them with Google Analytics to test user interaction.  

The Reviewer
 
11-50 Employees
 
London, United Kingdom
Ventures, Venture Development Firm
 
Verified
The Review
Feedback summary: 

The eight smoke tests were cost-effective and efficient. Secret Source Technology SL delivered actionable insights that kept the project dynamic. The team is very knowledgeable in Agile and MVP development. Expect a seamless experience.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the product owner at an innovation and venture development company. We manage innovation pipelines and build disruptive new businesses through experimentation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Secret Source Technology SL?

My company hired Secret Source Technology SL to build and perform smoke testing. We needed to test business ideas and functionalities for a finance company.

What were your goals for this project?

Utilizing custom-built websites, we wanted to rapidly test various business ideas and get real user feedback to validate our hypotheses. Each site needed to be easily amendable for A/B testing. The sites also had to be delivered in less than a week and heavily integrated with Google Ads and Google Analytics. We hoped to use these results to determine which ideas should advance to the next stage.

SOLUTION

How did you select this vendor?

We had previously worked with Secret Source Technology SL on several projects. They are a reliable tech partner who we trust to deliver quality sites on time.

Describe the project and the services they provided in detail.

Secret Source Technology SL built eight smoke tests to assess new business ideas and functionalities, like custom forms and payment gateways. Built in WordPress, the sites were linked to Google Ads and integrated with Google Analytics to test user interaction. The sites were mobile-responsive and optimized to load quickly.

What was the team composition?

The team included one part-time scrum master, a UX/UI designer, and a WordPress developer. When necessary, we worked with a Google Ads and Google Analytics expert.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

One smoke-tested idea has advanced to the next stage, and we are in the initial fundraising stage to build an MVP. Secret Source Technology SL delivered valuable feedback for each site.

How was project management arranged and how effective was it?

Our assigned scrum master gave daily updates and ensured timely project delivery. User acceptance testing (UAT) necessitated only minor changes, which the team implemented quickly. We communicated via Hangouts/Jira and Slack.

What did you find most impressive about this company?

When we began working together, Secret Source Technology SL emphasized that the key to project success is creating an enjoyable and collaborative partnership. I have found that this approach makes a genuine difference and leads to the highest-quality work.

We continue to do all of our development work with Secret Source Technology SL. They are Agile and MVP development experts.

Are there any areas for improvement?

When we occasionally needed work done on short notice, Secret Source Technology SL was not always able to provide developers. It would be great if they could be more readily available in such instances.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Rebranded Website for Ad Agency

"They are delightfully friendly and really try to make the whole process as easy and fun as possible."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. - Dec. 2018
Project summary: 

Secret Source augmented in-house designers to create a WordPress site. They built a custom theme that allowed for quick loading despite high-resolution images and video, and assisted in user acceptance testing.

The Reviewer
 
1-10 Employees
 
Australia
Willow Berzin
Creative Director, Maximus Maximise
 
Verified
The Review
Feedback summary: 

The team delivered the site on time and in-line with new branding, and site usage has steadily increased. Even though they didn’t always have developers available on short notice, they communicated well, were easy to work with, and showed genuine interest in seeing the site become a reality.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a creative consultant at Maximus Maximise, a large outdoor advertising agency focusing on premium billboard campaigns. I designed their new website and assisted with their rebranding.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Secret Source Technology SL?

Maximus Maximise has recently undergone a large rebranding project and a new website was an important part of this work. We hired Secret Source to work with our design team to build the new website. It had to be quick to load and visually engaging, with large high-resolution graphics and videos right at the front.

What were your goals for this project?

We wanted to see our new branding reflected in the design and implementation of the website while maintaining our SEO ranking.

SOLUTION

How did you select this vendor?

We decided to work with Secret Source because I've worked with them on multiple occasions in the past. I always trust them to deliver on time and within budget. It's always a pleasure to work with Richard (CEO, Secret Source), Rachel (COO, Secret Source), and their team. It was a no-brainer that we chose to hire them for the Maximus website.

Describe the project and the services they provided in detail.

We worked closely with Secret Source throughout the entirety of the project. While we did all of the design internally, they helped in many design decisions and provided input on how the website interactions would work. They chose to build the site on WordPress so we could update the content easily. They also built a custom theme which would allow fast loading while allowing us to use high-resolution images and video. They delivered the site on schedule, and we spent a few days doing user acceptance testing (UAT). While we didn't find any errors on the site, there were a few tweaks we wanted to make once we saw it online, and they happily made all of the changes for us.

What was the team composition?

We contracted one part-time Scrum master, a frontend developer, and a WordPress backend developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are really happy with the website. It fits in perfectly with our brand and works great. Although we weren't using site usage as a key performance indicator (KPI), we've seen a steady increase in visitors and a significant increase in time spent on the site.

How was project management arranged and how effective was it?

As always, Secret Source was really easy to work with. They took our designs and requirements and created a detailed statement of work (SoW), so we were all on the same page. Every week, their Scrum master updated us with progress and communicated any questions the team had for us. They used Slack for chatting, Google Hangouts for video meetings, and Jira to manage the workflow.

What did you find most impressive about this company?

I always enjoy working with Secret Source. They are delightfully friendly and really try to make the whole process as easy and fun as possible. They're very customer-oriented. While things don't always go perfectly, for example, if we fall behind schedule, they make sure we know well in advance, and they always offer practical solutions.

Are there any areas for improvement?

I genuinely love working with everyone at Secret Source. The only frustrating thing is that sometimes they don't have developers available on really short notice, and I often have to wait a week or two.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Management Consulting Firm

"The Secret Source team is excellent. One specific thing is the way in which their work is very process-driven."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2011 - Ongoing
Project summary: 

Secret Source first assisted the client run an innovation before the scope of their involvement was extended to include the development of float tests for various markets.

The Reviewer
 
2-10 Employees
 
London, United Kingdom
Mark Bjornsgaard
Partner, System 2
 
Verified
The Review
Feedback summary: 

Secret Source delivers quality work under difficult deadlines. The agency’s ability to reliably produce results encourages the client to continue working with them. Secret Source is a valuable partner and the client recommends them to others.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We are a small innovation consultancy. We help brands of all sizes innovate in different areas of their business. We work with very large businesses, like Barclays, Experian and other large tech brands. We also make investments.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Secret Source?

A lot of the work that Secret Source helps us with is sparse, turnaround, quick experiments. We do lots of very small builds, essentially float tests for different markets and propositions.

SOLUTION

How did you come to work with Secret Source?

We work with lots of different freelancers, and I have been working with Secret Source for a long time. At first we worked with them because of their very low price. Our first project with them was building interstitials for Barclays, where we were running an innovation. Although they remain reasonably priced our relationship is now really about efficiency and quality.

Could you provide a sense of the size of your work with Secret Source in financial terms?

In terms of price, most of our projects are very small—between £500 and £1,000 [approx. US$730 and $1,500]. They just built a website for an agency that I consult for, which was a £12,000 project [$17,500], a really big one. So there’s a very large range in costs, but for us, as a small business, the cost is reasonably minimal. That doesn’t mean that Secret Source is not important. Once a site is validated, we’ll spend a lot. We spun out an experiment website last year about test-driving cars that was relatively small, but now we’re getting investors for that business, who will spend a lot of money on the site.

What is the status of your work with Secret Source?

The Barclays project started in 2011, so we started working with them around that time. The relationship is ongoing. Secret Source is very much a trusted partner, someone that we will always go to.

RESULTS & FEEDBACK

Could you share any statistics, metrics or other feedback about their work?

One of our major metrics is time. For example, we just finished a little website called tryamiele.com. We got that assignment at four o’clock on a Friday afternoon, and the site was live the next day. That’s what we rely on Secret Source for, to be very quick in getting experiments up and running.

How did Secret Source perform from a project management standpoint?

The Secret Source team is excellent. One specific thing is the way in which their work is very process-driven. My planning process is very robust, and I think they do the same. Knowing that your partner works in the same way as you do makes everything easier.

What distinguishes Secret Source from other providers?

They take ownership of the projects. This level of commitment actually doesn’t make business sense unless you’re prepared to invest in the long term. Even if there’s a problem that will cost a lot of money to fix, they’ll fix it, because they know that means everything in business.

This is what it’s like in the world: if you meet someone you trust, it’s pretty hard to tear yourself away. This is the kind of longevity that Secret Source is looking for. Once they land a client, they are not going to lose them.

Is there anything Secret Source could have improved or done differently?

There are capabilities that I would have valued in them, which they don’t have. For example, we’ve been asked about virtual reality. We built a cutting edge app on the iPad about learning taekwondo. We took Europe’s leading taekwondo expert, and put him through motion capture, a very big bit of technology, which Secret Source could not handle. What they do is the very practical side of technology.

Regardless, I think as different platforms and technologies come out, they will develop those capabilities. But because of the nature of what we do, we tend to get asked to do the more cutting-edge things, for which Secret Source doesn’t always have the capability.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    I put them under a lot of pressure a lot of the time, and they almost always deliver.
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I do it all the time.

Web Design & Development for Data Communications Firm

"The clients are really happy with Secret Source and the speed at which they complete projects. They're able to deliver."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

The client hired Secret Source to provide support for their customers which has involved work with search engine optimization and web development using Drupal and WordPress.

The Reviewer
 
San Francisco Bay Area
Ricardo Uribe
Chief Technology Officer, CGNET Services
 
Verified
The Review
Feedback summary: 

Secret Source is a reliable and trusted partner for the client. The agency is praised for their ability to consistently deliver quality work on time. The client has no complaints regarding Secret Source’s performance and recommends them to others.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We've been in business for about 80 years. Most of our clients are non-profit organizations, non-government organizations, or international organizations, like the World Bank or the United Nations. Those are the types of clients that we work for. We are a minor service provider. We also offer consulting in different areas of IT. Everything that is IT-related: email, networking, monitoring of services, databases, web hosting, etc. People know us because we've been around for this long.

What is your position?

I'm Ricardo Uribe and I'm the Chief Technology Officer of CGNet Services.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Secret Source?

We needed some support with a number of our clients.

SOLUTION

Please describe the scope of their involvement in greater detail.

They work with our clients directly. For a recent project, one of our client’s websites had problems with its search engine integration and Smartphone loading. Secret Source was able to prepare a work plan, which included SEO to solve the issues.

Secret Source has strong knowledge of Drupal and WordPress, the main content management systems used these days. This makes them an ideal option for our clients.

How did you come to work with Secret Source?

I have known Ted Strauss for around seven years. We've been working with them, on and off, for different web-related tasks.

Could you provide a sense of the size of this initiative in financial terms?

That is confidential.

What is the status of this engagement?

We still work with them. The good thing, from my point of view, is that since I trust Secret Source so much, I know how they will handle a client’s issues. I'm not a web person, so I need to trust them to work with a client and come to an agreement. I can easily ask them to contact a company and see what we can do for them.

RESULTS & FEEDBACK

How did Secret Source perform from a project management standpoint?

The clients are really happy with Secret Source and the speed at which they complete projects. They're able to deliver.

What distinguishes Secret Source from other providers?

The fact that I can trust them distinguishes them from others.

Is there anything Secret Source could have improved or done differently?

I don't know. I like that they are in a time zone that works for me. We have a lot of clients in the European-African area. They're very flexible in regards to time zones.

5.0
Overall Score I love them.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Very likely.

Web Development for Recruitment Firm

"With their help, we were able to move up in the search rankings significantly. They [Secret Source] continue to help us maintain that positioning."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2011 - Ongoing
Project summary: 

With the goal of improving their search rankings for preferred keywords, the client hired Secret Source for website structuring, regular content changes, and SEO services.

The Reviewer
 
11-50 Employees
 
Bristol, United Kingdom
Geoffrey Keeys
Director, ISL Recruitment
 
Verified
The Review
Feedback summary: 

Secret Source succeeded as a partner for the client by helping them achieve their goals. The agency is recognized for their availability as well as their ability to make complex concepts easily digestible. Secret Source is recommended to others.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

Our company supports clients in the recruitment of experienced professionals. We work with a variety of different sectors. 

What is your role at the company?

I am a shareholder and a director for the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Secret Source?

Our goal was to improve the rankings on search pages for our website. We wanted to be in the top five Google search rankings in our preferred keywords.

SOLUTION

Please describe the scope of their involvement in detail.

Secret Source provided us with website structuring, regular content changes, and SEO [search engine optimization] services.

How did you come to work with Secret Source?

They were referred to us by a colleague. We set up some initial phone discussions and meetings before proceeding with their services.

Could you provide a sense of the size of this initiative in financial terms?

We spend around £4,500 [approximately $6,800] a year working with Secret Source.

What is the status of this engagement?

We started about four years ago and we continue to work with them on regular maintenance.

RESULTS & FEEDBACK

Could you share any statistics, metrics, or other feedback from your work with Secret Source?

With their help, we were able to move up in the search rankings significantly. They continue to help us maintain that positioning. Secret Source performed very well.

What distinguishes Secret Source from other providers?

They are readily available to talk and explain their work in terms that the average human can understand.

Is there anything Secret Source could have improved or done differently?

Nope.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Film Company

"Our clients are very happy with our product, and that makes me very happy with it."

Quality: 
4.0
Schedule: 
3.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2011 - Ongoing
Project summary: 

The client first hired Secret Source for web development services and then extended the scope of the agency’s involvement to include more comprehensive technical support.

The Reviewer
 
2-10 Employees
 
London, United Kingdom
Andrew Pavord
CEO, Apply4 Technology
 
Verified
The Review
Feedback summary: 

Secret Source consistently delivers quality work that receives positive feedback. The agency is praised for their comprehensive understanding of development processes. Secret Source is a valuable partner and the client recommends them to others.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We are a film services company. We deliver film services on behalf of local authorities here in London. Film services basically consist of the permitting process. We issue film permits to production companies making feature films, TV dramas and other kinds of productions. We are involved in about half the filming in London.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Secret Source?

Some time ago we developed an online application process, which was working quite well. We brought it to Secret Source because we wanted a better relationship with the developer. We wanted to expand the application process and do some different things with it. We had employed various freelancers in the past, but we wanted a more permanent arrangement with a single developer.

We needed improved stability. The online application that we created was very good but we wanted to provide a more reliable service to our clients. What was happening was that it wasn’t just us using the software. Although we had started off as the only users, we had decided to license the software to other local authorities in the UK. We just thought it would be helpful if everybody were using a common platform. That was the point where Secret Source came in. We wanted to turn the software that we had developed into something that could be licensed as a service.

SOLUTION

Please describe the scope of their involvement in greater detail.

Our work with Secret Source started off as a web development service, but then it grew. Bit by bit we realized we needed something more. Their owner was always there as sort of virtual CTO [Chief Technology Officer] to advise me on which way to go and what to do. He was always very helpful in suggesting alternatives if we thought we weren’t getting what we wanted from other suppliers. He and I were able to organize the project in a professional way. It moved from being a bit of a hobby, to the business it is today because of his feedback and the increased stability he helped us develop. Secret Source was always available to offer reliable technical support not just to us but also to our clients.

How did you come to work with Secret Source?

I had written up a detailed technical specification and had sent it out to several different potential suppliers I had found by word of mouth. I’d gone to people that I knew in the business and asked them if they had any experience working with outsourced development specialists. We approached a company in India, a company in Romania and a company in Poland. We looked at a couple of UK companies as well.

We decided to go with Secret Source partly because of the very positive response that I got back from them on the specifications. They responded very quickly and seemed very keen on the project. During the first couple of phone calls we could tell that we were on the same page and that we understood what was going on. Their work on the trial job I gave them and several others was easily the best of the lot. Clearly they could do the job—they had the experience and were competitive on the price. It took over a month to evaluate all the responses, but this was a big step. We had to be absolutely sure we were working with the right people.

Could you provide a sense of the size of this initiative in financial terms?

We’ve spent somewhere between £25,000 to £50,000 [approx. US $37,500 to $75,000] working with Secret Source.

What is the status of this engagement?

We started working with Secret Source in early 2011, and we’re still working with them. The project just got bigger and bigger. As we gained more clients we started building in more functionality. Then we started developing new products. Secret Source has been a very valuable partner throughout that whole process. I could easily say that all this would not have happened without the cooperation of Secret Source. We’ve gone in directions that were somewhat unexpected in the beginning. My knowledge of the film industry and their technical knowledge was a perfect match.

RESULTS & FEEDBACK

Could you share any statistics, metrics or other feedback from your work with Secret Source?

Our clients are very happy with our product, and that makes me very happy with it. There will always be difficulties with this kind of development—it’s not an easy process. No company can make this an easy process. A lot depends on how tight the specifications are drawn up before beginning work. Sometimes flexibility is very useful, but at other times it can cause trouble.

It’s been great working with someone who understands development and could hold our hands throughout the entire process. We’ve been able to save significant sums by not doing certain things. Sometimes we’ve gone too far with an idea before realizing that it’s just not going to work. I think you need to trust your suppliers when they say this isn’t going to work. In general, working with Secret Source has been a very positive experience, but, of course, in any working relationship you can go through stressful periods. My clients are very happy with the work and that’s what’s important.

What distinguishes Secret Source from other providers?

We were able to build a high level of rapport with Secret Source. They know what we’re going through and they’re able to understand what we’re trying to do. Having that extra pair of eyes is so important and so useful. There’s trust there. It’s been an excellent relationship. It’s been fulfilling because I know I can pick up the phone and discuss something and walk away with a solution.

Is there anything Secret Source could have improved or done differently?

They could work more quickly. I know this is a complaint you’ll hear from every client. Things do take a long time and sometimes that’s a problem.

4.0
Overall Score
  • 3.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer