Sayenko Design

BACKGROUND

Introduce your business and what you do there.

I’m the principal of Data Revelations. We teach the grammar and vocabulary of data visualizations so that an entire organization can have informed discussions about data and make better decisions faster.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sayenko Design?

Our website was put together in 2014, and the nature of our business had changed significantly since then. The site looked dated and was not a reflection of the good work that we do. Six years ago, I wasn’t thinking at all about the site working well on a mobile platform. I needed to find an organization that could present what it is that we do and the value we provide as effectively as possible via a website.

SOLUTION

What was the scope of their involvement?

Sayenko Design went through a pretty rigorous fact-finding exercise. We had a whole questionnaire to fill out, and there were questions they needed to answer. It wasn’t just about making the website look pretty, but focusing on what it was that we did, why someone would hire us and not someone else, and what we could do to showcase that and establish credibility. I realized we hadn’t thought about those things. They pushed me in what I thought was a very productive way.

Sayenko Design built out a WordPress site. There was a lot of content that needed to be ported over. It wasn’t just information about why my workshops were great and why the book was wonderful. Part of the service and of the covenant I have with people coming to the website is offering them good content that will help them. All of that had to remain readily available and easily found, which was certainly a challenge. Sayenko Design also made sure that the site functioned effectively on both desktops and smartphones.

What is the team composition?

There were several people assigned to this, and the main point of contact was Mike (Owner). He spearheaded a lot of the design. Nick (Digital Marketing Manager) was responsible for the copy, formulation, and flow, as well as what the main pages were going to be. There was someone else working behind the scenes, but I barely had any interactions with them.

How did you come to work with Sayenko Design?

A respected colleague had used Sayenko Design and been pleased with the experience. That was the catalyst. Sayenko encouraged me to check out Clutch, and I did. I called a whole bunch of the other highly-rated entities at Clutch, and decided that Sayenko was the best fit.

How much have you invested with them?

My company spent $10,000–$25,000.

What is the status of this engagement?

We worked with Sayenko between December 2019–February 2020. I believe I signed the contract at the end of November.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m happy with the overall quality of the work, and I can endorse Sayenko Design without hesitation. The site just had a soft launch, and I’ve done the only promotion. It’s way too early to speak about whether increasing the number of bookings is going to work. If it doesn’t, I can’t know whether it’s because of the site or because the universe as we know it has changed. 

How did Sayenko Design perform from a project management standpoint?

They know what they’re doing. The project management was top-notch, and the communication was excellent, which forced me to be diligent on these things. They had it figured out in terms of what, when, and how things needed to happen. They tracked and communicated what was being done. They had a combination of discipline and flexibility.

What did you find most impressive about them?

The value add was them recommending certain things that would add credibility to the site. It wasn’t just a matter of what I had in mind. For instance, they recommended having attributed testimonials with logos, so that we wouldn’t just have quotes from some person, but from an important member of an organization that everyone respects.

Are there any areas they could improve?

Like anyone, if there’s a mistake, I want it fixed within 30 seconds. Their responsiveness is within expectations, and I have high expectations.

Do you have any advice for future clients of theirs?

Clients should defer to Sayenko Design’s areas of knowledge. They’ve built a lot of websites and have a good sense of the area. If they’re giving pushback, there’s likely a reason for it. They probably know more than the client about certain aspects, so it’s good to listen to them.

BACKGROUND

Introduce your business and what you do there.

I’m the creative director of an educational nonprofit.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sayenko Design?

We were moving our 23-year-old print publication to an online environment. We hired Sayenko Design to build the platform from scratch.

SOLUTION

What was the scope of their involvement?

At the start, Mike (Seattle Web Designer, Sayenko Design) performed an analysis of our needs and direction. From there, we filled out a questionnaire on what we wanted to achieve, any roadblocks, and inspirations we’ve seen from other websites. We also gave them access to our competitors’ sites.

We were trying to launch in September but met with Mike in June or July. Because of that, we had an aggressive timeline in place. Their team put together the initial wireframes and main page mockups. We had conference calls and multiple rounds of work. After two rounds of design, their team began developing the WordPress platform. We also had a few rounds of bug testing.

What is the team composition?

We worked with Mike and Kyle (WordPress Developer, Sayenko Design). Kyle led the backend development.

How did you come to work with Sayenko Design?

We found them through Clutch. We talked to four different companies and a couple of sole proprietors. Our team decided to go with a firm as opposed to a one-stop-shop because we would have more help that way.

How much have you invested with them?

I believe it was around $22,000, but with add-ons, it came to about $25,000–$26,000. For hosting & maintenance, we pay $300 monthly.

What is the status of this engagement?

The plan was a three-month timeframe. We started development in July 2019, and the platform launched in mid-October.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were a few weeks off of our timeline. It’s been a slow rollout to get users to adopt newer visions. We still have around 6,000 members. Initially, there were good response rates to our email campaigns, which is our primary method of reaching people.

Our site has between 300–400 subscribers, which isn’t bad for six weeks. A few events are coming up where people can subscribe in-person. Our top-performing posts and articles are getting about 600–700 views.

How did Sayenko Design perform from a project management standpoint?

From a project management standpoint, their team did pretty well. We communicated with them weekly in the beginning. Since we were on a tight timeline, we sometimes only had a few days to review and give feedback. When we were in the development stage, I spoke to Mike and Kyle daily.

They also kept our side on track. When we were reviewing the design and performing bug testing, they were excellent at pushing me to use the proper channels. That ensured that everything I reported could be tracked and noted when completed.

What did you find most impressive about them?

Their real strength is in backend development. While they put together a nice design, their backend development work is what we’re most impressed with. It was clean and well-thought-out. Their team developed it in a way that anyone could run it.

Are there any areas they could improve?

We were looking for something cutting-edge, so we had to push their team a bit. It’s a straightforward website, but their team could be more open to experimentation and pushing the design envelope. I know that their team understands what works and what doesn’t, but I think they could push the boundaries a bit more.

Do you have any advice for potential customers?

The processes that Sayenko Design has in place are excellent for people looking for a nice and clean website.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a fitness training gym located in central Pennsylvania.    

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sayenko Design?

We specifically wanted to develop a new website to increase lead generation and audience for our business. Our business had hit a lull, and it was clear that this area was where our business was lacking over the past year. That was our main goal. They provided remote web design work.

SOLUTION

What was the scope of their involvement?

Sayenko Design built a new WordPress site for the client. The site was in poor shape and didn’t even have a proper contact link. We were not receiving any leads through the website.

What is the team composition?

I worked with three different developers in the process.

How did you come to work with Sayenko Design?

I have a lot of experience in the industry and built several websites with other companies, none of which ended well. Having said that, we didn’t shop around much. Initially, we had contacted our original web designer who strongly suggested we engage Sayenko Design.

How much have you invested with them?

We invested around $14,000.

What is the status of this engagement?

The work began in April 2019 and ended in July 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our site went live in July with a new lead capture function. In conjunction with a separate Google Ads campaign, we started getting one new lead per day almost immediately. Prior to this, we had gone months without a lead through our website. In the first full month, we had 28 leads from the website and added nine new clients. Due to their efforts, we broke our all-time sales for the company. The website helped reignite our technological and digital marketing strategy.

How did Sayenko Design perform from a project management standpoint?

They worked through a portal. Everything was assigned to Sayenko employees through that portal. They pushed us to only work through the portal so that the process would be streamlined and efficient.

What did you find most impressive about them?

This redesign process is never fun, but we feel that they completely achieved our goal.

Are there any areas they could improve?

I think the next time I do a project, it’ll be a lot easier to work through the portal. Going forward, we’re a relatively small company and don’t have too many extra resources for digital marketing. Learning how to navigate the new technology was a bit clumsy for me, but I got it and I don’t think there’s a better way to do it.

BACKGROUND

Introduce your business and what you do there.

I work for Access Laser Company. We’re a CO2 laser manufacturer based in Everett, Washington. My title there is application sales engineer, and I’m the project lead for our website relaunch and rebranding initiative.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sayenko Design?

We were looking to update the functionality of the website to handle cross-platform browsers more effectively. We also wanted to improve our SEO and be more intentional about the way we were presenting ourselves online. It’s a website redesign project, but also a rebranding process. We’re trying to change the way we position ourselves within our market.

SOLUTION

What was the scope of their involvement?

At the outset, Sayenko went fairly deep into discussing our business and our competitors. They met with me and our sales and marketing manager to better understand our company’s value proposition, specifically how we differentiate ourselves from others in our space.

That process involved their team doing keyword research to see which terms our existing website was ranking highly for. They also chose keywords to emphasize during the rebranding process.

The next phase of the project was less focused on working with their leadership team, and more geared towards solidifying expectations. We collaborated with their team to implement our vision for the new website.

What is the team composition?

I interfaced directly with four different people at Sayenko. They had a different specialist for each stage of the process. For example, one person was focused on the SEO keywords, and another was responsible for the backend of the site. We also had a frontend developer who implemented the designs.

How did you come to work with Sayenko Design?

We first contacted Sayenko while we were evaluating a series of different potential vendors. We narrowed our list down to about five options before having an introduction call with Mike (CEO, Sayenko Design).

He walked us through Sayenko’s experience working with other companies in our field, including some who work in the same manufacturing environment. He told us about their approach during those projects and how they were able to focus on our specific industry.

How much have you invested with them?

We’ve invested around $25,000.

What is the status of this engagement?

The project ran from April to August of 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We haven’t fully launched the website yet because we’re still adding some of our finished content. In terms of internal feedback, we think the site elevates the professionalism of our digital footprint. Aesthetically speaking, we’re in a much better place now than we were at the beginning of 2019.

How did Sayenko Design perform from a project management standpoint?

I thought they performed well. Their team had a very transparent project management schedule. Also, their project management portal was browser-enabled, which let us track their milestones and see where we were intersecting. Their work was always visible, and we were able to see which tasks were being addressed at any moment.

They were very open about the information and resources we needed. They also gave us notice of new requirements well in advance to avoid potential bottlenecks. We were never bogged down by poor communication, and all of the expectations were extremely clear.

Phone calls and meetings were held on an as-needed basis. We ended up speaking with them about every other week. Typically, we would escalate to these conversations if emails or messages in the portal weren’t sufficient, or we needed some quick clarification.

There were a few instances where there was miscommunication and things weren’t executed in the way we initially envisioned. But once those were identified, they were able to quickly address the issue. In the end, I felt that it was a fairly streamlined process.

What did you find most impressive about them?

The thing that we were initially impressed with—which heavily influenced our decision to move forward with them—was their high-level viewpoint of our website goals. They understood that it was more than an advertising tool and that we were trying to shift how people perceived us both internally and externally. Having that broader view—understanding the purpose of the project as it relates to our strategy moving forward—was something that other developers weren’t exhibiting.

Are there any areas they could improve?

I would have liked a clearer feedback cycle where they could better understand the importance of particular milestones. A few situations occurred where we were trying to be a bit more personalized with the products, making them better suited for our industry, and we had to keep reiterating requirements.

There were also several instances when they tried to start with a boilerplate structure that was based on their previous experiences. It was sometimes a struggle getting them to understand our ideas and why we wanted to be different from some of their previous clients.

Do you have any advice for potential customers?

Have a solid understanding of your company objectives, and write out milestones and timelines for fulfilling those goals. Give them a template that they can put their framework around. They do a great job of bringing their experience to the table.

BACKGROUND

Introduce your business and what you do there.

I’m running a nonprofit that specializes in donating books to underserved families with young children. Our mission is to put books in these homes so that these kids can read from an early age.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sayenko Design?

I hired Sayenko to create a website that would let families select books that they wanted for their children. It needed to be user-friendly, highly functional, and intuitive. We were hoping to model it off of other successful nonprofit sites.

SOLUTION

What was the scope of their involvement?

We started with a comprehensive discovery phase where Sayenko made a vision board of what I wanted. They also gave me a template to complete, and I wrote about 30 pages of content for them. Even before this process, Mike (Owner & Chief Designer, Sayenko Design) and I were able to discuss the project and put things in writing. From there, we started looking at different platforms to use to create the site.

What is the team composition?

Mike was the designer, and there was a programmer who worked on the project as well. The other gentleman focused on the functionality of the site.

How did you come to work with Sayenko Design?

I looked them up on a few different sites, including Clutch. After reading comprehensive reviews and seeing their pricing data, I felt that they would be the right fit. I knew that I wanted to go with a smaller firm that would be more affordable.

How much have you invested with them?

I’ve spent about thirty thousand dollars.

What is the status of this engagement?

The project started in August 2018 and finished in March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Ultimately, they pulled it off. They created a product that I was pleased with. Unfortunately, because this is a passion project of mine, I haven’t been able to raise the capital to make everything fully functional at this point. We still need the funds to actually provide the books to the families.

We haven’t tested it in the field yet, but that doesn’t take away from the great work and the beautiful site that they produced. From an aesthetic point of view, the site is exactly what I was looking for. They gave me the product that I had envisioned. I’ve shown it to potential investors, and many of them have expressed further interest.

I plan to collaborate with Sayenko Design on future projects. I want to do whatever I can to help them get more business. They’re great guys, they’re professional, and they did excellent work.

How did Sayenko Design perform from a project management standpoint?

In the beginning, we had weekly meetings, and I used a portal to comment back and forth with them. Aside from the consistent verbal meetings and the comment portal, I could also call them anytime, and they were always available. Whether it be about payment or project details, they were flexible about talking with me.

They’re a small shop, but they’re also efficient, which helped the project go smoothly. The project management was awesome, and they were receptive to all sorts of changes, down to font colors and other preferences of mine. They were also clear about what they needed to keep the project moving forward.

What did you find most impressive about them?

Mike designed everything, and it was all gorgeous. I showed his work to other designers who vetted it, and they all said it looked great. I think his design ability is top-notch. The site he created is on par or better than others in the industry.

We were able to talk about what other well-known sites were doing successfully, and he delivered those features in his own unique way. The site is modern, sleek, and meets all of the needs of my organization. I hope the best for him as he continues to grow, and I wish my site were live so that it could be an example to others.

Are there any areas they could improve?

They could’ve been a little bit more patient. I had a lot of different projects happening at the same time, and this occasionally drew my focus from the website. They were times when they were pushing me about moving the project forward. I think that they’re used to doing everything in-house, while I was trying to find the best person for each different project.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of marketing at an AI company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sayenko Design?

We needed to rebuild our B2B website from scratch and had several goals in mind. First, we wanted to provide a rich resource center for people who are interested in learning more about our company. Our home page needed to be engaging and informative, while describing our industry, company, and values.

We also wanted to attract potential new hires, so we wanted a career site that could be integrated with our recruiting app. This way, people applying for jobs can easily upload their information.

Finally, they needed to improve SEO rankings and lead generation. Therefore, the site needed to include the right keywords and call to action markers. To track downloads of our product, we integrated our Salesforce application with the platform. 

SOLUTION

What was the scope of their involvement?

The first step was explaining our objective and making sure that our designs aligned with what we wanted to accomplish. Then we outlined all the pages— how they should be segmented, what types of pages there would be, etc.

We then went into the design phase. Although we provided a few ideas, they presented several designs that incorporated the industry’s best practices. After learning a little bit about our business and customers, Sayenko Design came up with some great recommendations.

After the design phase, we had a coding launch meeting, where we saw different mockups of what the pages would look like.

What is the team composition?

I worked with Mike (Owner & Chief Designer, Sayenko Design), he was our primary designer. After the design phase, we started working with Kyle (Web Developer, Sayenko Design). He was the primary contact for the programming phase, and we worked with him on adding any features and localizing language.

How did you come to work with Sayenko Design?

We wanted to select a local firm, so we could closely interact with them. I searched online for firms with B2B experience, and I think I actually found them on Clutch. I then contacted the three local providers with the highest ratings.  I narrowed it down based on price, some of the recommendations they provided, and their understanding of the project. Sayenko Design came back to us with a well-thought-out proposal, and I felt like they were the best fit for us.

How much have you invested with them?

Our initial project was quoted to be $48,000. However, we’ve probably spent $60,000 because we made enhancements that weren’t in the original scope

What is the status of this engagement?

We worked together from December 2018- May 2019.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve received a lot of positive feedback from customers, our board, and everyone on our team. Based on aesthetics, everyone likes our website. We have seen a slight improvement in our SEO, but that takes time, so we expect to rank even higher.

On the hiring end of our website, we’ve received contact information from about 60 people. We haven’t even started promoting that part of the site or focused on lead generation yet. The site provides a solid overview of what our company does and our industry, so it has certainly helped recruitment efforts.   

How did Sayenko Design perform from a project management standpoint?

Our workflow was great. They set up a portal for our project, in which we were able to communicate, ask questions, voice concerns, and track the schedule online. Of course, we missed a few deadlines, but that was due to a few changes we made.

It was really easy to communicate with them, but the frequency in which we talked changed depending on what was needed for the project. For example, during the design phase, we were going back and forth on mockups, so we talked every other day. Then, once we started the coding phase, we only communicated twice a week. Even during QA, only a few things needed to be tweaked if there was a bug, so we still only talked on the phone twice a week.

What did you find most impressive about them?

They provided impeccable insight into UX and best practices. They had several great recommendations, so we added features, like animations, based on their feedback.

Are there any areas they could improve?

A few things were missed when we transitioned from design to coding, but they were quickly fixed. There could have been slightly better communication when the design team handed their work off to the coding team.

Do you have any advice for potential customers?

Provide them with a concept or a goal, and let them use their creative experience to come up with designs for you rather than just telling them what you want.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of an optometrist office.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sayenko Design?

As a new business, we reached out to Sayenko to develop our website from scratch.

SOLUTION

What was the scope of their involvement?

Initially, we filled out a questionnaire to help them learn more about our business and goals. They then provided wireframes and built our website from scratch, collaborating with us on content. They've also provided SEO services, including keyword research. 

What is the team composition? 

I mainly worked with three people, including Nick (Digital Marketing Manager, Sayenko Design) and Mike (Seattle Web Designer, Sayenko Design). 

How did you come to work with Sayenko Design?

I interviewed a number of web developers but ultimately felt that Mike's presentation was the most thoughtful. He had a strong strategy and process that made me feel confident in their abilities. 

How much have you invested with them?

We invested about $10,000.

What is the status of this engagement?

We worked together from January–April 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sayenko developed a very professional, high-quality website that continues to show improvements in overall traffic. We're confident that both the site and keyword research they've done will help us achieve our business goals.

How did Sayenko Design perform from a project management standpoint?

They were very professional and organized throughout the process, providing clear steps and expectations of what they needed from us. We communicated with them pretty much every week, especially towards the end of the project. They also used a project management tool that we found to be very helpful in tracking and providing feedback throughout the phases of the project. 

What did you find most impressive about them?

They're both highly professional and approachable.

Are there any areas they could improve?

Personally, we could use more training than what they initially provided, but Mike has already agreed to set up a time to provide more guidance. 

BACKGROUND

Introduce your business and what you do there.

I do sales and marketing for Integrated Surface Technologies, Inc.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sayenko Design?

We redesigned a new website and did hosting with another vendor. However, the quality was substandard. Our team hired Sayenko Design to redesign the site from scratch on WordPress.

SOLUTION

What was the scope of their involvement?

Sayenko Design started with an overview of the wireframes, designs, and the project’s progression. The team also wrote content for the homepage.

What is the team composition?

We worked primarily with Mike (Owner and Chief Designer, Sayenko Design) while Nik (Web Strategist/SEO, Sayenko Design) focused on content creation.

How did you come to work with Sayenko Design?

We did a Google search for local vendors, narrowing the selection down from eight to four agencies. Our team then met each service provider and received quote estimates. We selected Sayenko Design because the team was highly organized, calm, and detail-oriented. They were also great listeners and could accommodate our constrained budget.

How much have you invested with them?

We spent between $12,000–$14,000.

What is the status of this engagement?

We started working together in December 2018 and the partnership ended in April 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site does not have high-volume traffic because we are in a niche industry. However, the quality was vastly superior to the previous version. Sayenko Design pulled our message together quickly—integrating concepts and case studies into the clear presentation of our capabilities and process.

How did Sayenko Design perform from a project management standpoint?

Sayenko Design guided us through a seamless process. We communicated daily except for the month where they waited on us to execute our line items. The teams then resumed daily communication as we got close to going live.

What did you find most impressive about them?

They helped us understand the value added of having a fresh, clear, and professional website.

Are there any areas they could improve?

No, they delivered on their promises. I would use them again and recommend them.

BACKGROUND

Introduce your business and what you do there. 

I'm the CEO and founder of Data Literacy LLC, a company that helps people learn the language of data through training and education.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sayenko Design? 

We were preparing for launch so the challenge was to establish a website that would start to build our presence as well as a client lead funnel. 

SOLUTION

What was the scope of their involvement? 

Sayenko Design built a custom WordPress template and an entire website based on that template. They connected the site to marketing automation and campaign software, as well as learning management system tools and plugins. That way, I can begin collecting leads and selling products through WooCommerce. They did some initial SEO research to help me understand if I was using the right keywords, page names, and text verbiage.

In addition to WooCommerce, they created several integrations with our website to HubSpot CRM and MailChimp. They also developed an events calendar that allows me to let people know about presentations and training offerings that I have coming in the near future. They installed a learning management system called Sensei LMS, which is a WooCommerce product and WordPress plugin that allows me to create, publish, and sell custom courses on my website. 

What is the team composition? 

I work mostly with three people. Mike (Owner, Sayenko Design) and I speak multiple times per week. I worked with a web developer and designer during the design portion of the build. I interfaced with their web strategist at the beginning of the engagement on SEO.

How did you come to work with Sayenko Design? 

I found their website via Google search for Seattle web design firms. I was looking for a local company because I wanted to build a relationship that could continue as I develop additional products down the road. I filled out a form on their website, and Mike got back to me soon after that. We had a good conversation about the project, and he used the additional details to put together a proposal. 

How much have you invested with them?

Our total expenditure for the launch of the site is in the neighborhood of $11,000.

What is the status of this engagement? 

We first spoke in early November 2018. We launched two weeks ago and continue to have conversations about adjustments.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Within the first day of launch, we’ve had several different types of organizations reach out to us using the contact form on the site. That’s resulted in a number of highly-qualified leads that we're actively pursuing. We've also seen downloads of our e-book, which we published to build our distribution list. Requests for information are coming in daily. We've grown our distribution list by over 15% in just a couple of weeks. Also, we’ve gotten feedback from clients and partners that the website is very well-designed and developed. 

How did Sayenko Design perform from a project management standpoint? 

Sayenko Design scores top marks. They have a project management suite that allows me to receive and complete tasks, upload files, share links, and message with them. It also integrates seamlessly with my email client, so I’m able to communicate with them quickly and easily. We have multiple check-in conversations to go through design reviews as well as making sure that the project is on track. They do a fabulous job managing the entire project timeline as well as communications. 

What did you find most impressive about them?

Sayenko Design meets all my needs and requirements, and they’re delightful to work with. They go above and beyond my expectations by providing great advice. They advised me on how to best create a website in terms of positioning, having a clear and cohesive message, and design advice around building noticeable call-to-action buttons. I didn't expect them to give me so much overall business advice. As this is my first startup, I really appreciated that input. 

Are there any areas they could improve? 

The graphics that their team created and uploaded could have been stronger. I worked with a separate graphic designer who was able to provide visual assets for the site. They were a big improvement over the basic designs created by Sayenko Design. Those may have just been placeholder designs because I’d requested to have my designer provide input and updates. 

Do you have any advice for potential customers?

Avoid one of the pitfalls I fell into, which was not having content created in a timely fashion. The delays in the project were mostly due to my content creation schedule. The degree that you have your content, verbiage, and page materials ready to go will facilitate a speedier web build and implementation.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an IT managed services provider. We cater exclusively to attorneys and law firms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sayenko Design?

We wanted to launch a one-stop-shop service for solo attorneys and small law firms. The web-based portal would enable users to manage the essential technology services they needed to operate. We hired Sayenko Design to build that solution.

SOLUTION

What was the scope of their involvement?

The project started with a conversation, during which I described my vision. Sayenko Design sent a proposal and I accepted it. Next, they prepared screenshots based on mock-ups I had provided. The team then designed a logo and prototyped a WooCommerce website. After back and forth on revisions, we ported it over to the WordPress domain. We’re now tweaking the site.

What is the team composition?               

I worked mostly with Kyle (Web Developer, Sayenko Design) and interacted with Mike (Owner and Chief Designer, Sayenko Design).

How did you come to work with Sayenko Design?

I did a Google search and Sayenko Design was one of the first results for web design firms. The team had very positive reviews as well. When I called them, Mike picked up the phone personally and was generous with his time. He explained various components of the project and I described our vision.  

What is the status of this engagement?

We started working together in September 2017 and the partnership ended in July 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

This project is a long process because we’re not in any rush. We have another parallel business in addition to this one. Given the circumstances, we want to ensure the solution is good before launching it.

How did Sayenko Design perform from a project management standpoint?

The engagement was seamless. We infrequently communicated during the prototype phase because Sayenko Design didn’t require oversight. The frequency of our interactions increased as we went over revisions. Kyle was always willing to jump on a call and explain an item or hear our feedback. We used Teamwork.

What did you find most impressive about them?

Kyle was a brilliant designer and brought our ideas to life. He struck a great balance between our vision and his own aesthetic touch.

Are there any areas they could improve?

They could improve communication with clients, specifically keeping them apprised of progress.

Do you have any advice for potential customers?

Clients should describe their vision with as much detail as possible. They should also specify the areas in which they’re looking for feedback.