What evidence can you share that demonstrates the impact of the engagement?
We’ve received a lot of positive feedback from customers, our board, and everyone on our team. Based on aesthetics, everyone likes our website. We have seen a slight improvement in our SEO, but that takes time, so we expect to rank even higher.
On the hiring end of our website, we’ve received contact information from about 60 people. We haven’t even started promoting that part of the site or focused on lead generation yet. The site provides a solid overview of what our company does and our industry, so it has certainly helped recruitment efforts.
How did Sayenko Design perform from a project management standpoint?
Our workflow was great. They set up a portal for our project, in which we were able to communicate, ask questions, voice concerns, and track the schedule online. Of course, we missed a few deadlines, but that was due to a few changes we made.
It was really easy to communicate with them, but the frequency in which we talked changed depending on what was needed for the project. For example, during the design phase, we were going back and forth on mockups, so we talked every other day. Then, once we started the coding phase, we only communicated twice a week. Even during QA, only a few things needed to be tweaked if there was a bug, so we still only talked on the phone twice a week.
What did you find most impressive about them?
They provided impeccable insight into UX and best practices. They had several great recommendations, so we added features, like animations, based on their feedback.
Are there any areas they could improve?
A few things were missed when we transitioned from design to coding, but they were quickly fixed. There could have been slightly better communication when the design team handed their work off to the coding team.
Do you have any advice for potential customers?
Provide them with a concept or a goal, and let them use their creative experience to come up with designs for you rather than just telling them what you want.