Saritasa

BACKGROUND

Please describe your company and your position there.

I lead Digital Marketing and e-Commerce for one of the leading organic nutrition companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Saritasa?

Saritasa was hired to lead monthly support, maintenance and new feature development for a website we launched in late summer of 2018.

What were your goals for this project?

The successful operation of our dual-platform site (Adobe AEM front-end paired with Magento 2.0 e-commerce platform). Uptime within defined SLA, rapid turn-around on new features/functionality, etc.

SOLUTION

How did you select this vendor?

They were recommended to us by a trusted IT partner. Our dual-platform approach meant there were very few vendors experienced enough to support our unique architecture. While Saritasa did not initially have Adobe AEM experience, they were confident in their capabilities and invested in the required training to support our account.

Describe the project and the services they provided in detail.

Although their scope was primarily two-fold: maintaining an existing website and developing new features and functionality as requested, they inherited code that had been written and maintained by two previous development agencies. They were required to get up to speed quickly, make sense of other developer's code, and ensure our site functioned as expected on an ongoing basis for a 12-month period.

What was the team composition?

We were supported by a core, on-shore project management resource, account team, and a lead development resource. We were also supported by an off-shore development team that scaled as needed to support our account.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Successful up-time was our primary expectation. To the extent our e-commerce site was down or not functioning as expected, the business impact would have been significant.

How was project management arranged and how effective was it?

Our project management team made every effort to respond quickly and often went beyond the terms of the SLA in order to make themselves available in the event of an issue.

What did you find most impressive about this company?

They jumped in to learn a platform that they did not have prior experience with in order to support our account. They always made an effort to be great partners and were crucial in helping us identify opportunities to grow our business. When we did encounter issues, they were responsive and communicative.

Are there any areas for improvement?

We ultimately made the decision to transition to a new platform for reasons unassociated with Saritasa. We knew they did not have Adobe AEM experience when we hired them, but they could certainly benefit from continued training in this area if they plan to continue to service Adobe clients in the future.

BACKGROUND

Introduce your business and what you do there.

I am the former digital director for a global communications and PR firm. The firm has over 27 offices throughout the world, primarily in the US, Asia, and Europe. My role involved helping clients with paid social opportunities, social media management, or web site redesign projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Saritasa?

We did not have an in-house web development team so we always outsourced to a few different developers. Our team had been put in a bind where we were missing deadlines, which was becoming a huge problem for retaining business. Eventually, we decided to look for a new web development team.

SOLUTION

What was the scope of their involvement?

Saritasa worked with us on a variety of projects, beginning with smaller side projects and moving to bigger ones once they proved they were able to deliver. One of the main projects they worked on for us was developing a website for a client with about 300,000 monthly visitors to their site. The client was also getting ready for an IPO, so the site has to be delivered on time.

Saritas developed the site and helped us with web page architecture. The client also had a lot of content that had never been archived. The Saritasa team helped us come up with a strategy for which content should be archived to avoid losing SEO value. The client had also acquired a call location center in Europe, so Saritasa helped us integrate those call centers.

What is the team composition?

I worked primarily with Nik (CEO, Saritasa) and one other member of the Saritasa team from a project management standpoint. I also interfaced directly with Kyle (Account Manager, Saritasa), who was great at solving issues. The number of members on our team depended on the magnitude of the project or the type of technology our client wanted to use. 

How did you come to work with Saritasa?

Once I got the go-ahead from my boss, I searched for web development firms on Google. I was working out of our Los Angeles office so I was looking for a local firm that I could meet with face to face. After a three week search, I found Saritasa online. I explored their website, submitted a form, and got in contact with Kyle. 

How much have you invested with them?

We invested anywhere from $100,000–$140,000.

What is the status of this engagement?

Our engagement began in June 2017, and I left the company in April 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

That project had a lot at stake, and because it was a success, we were able to get more business with the client. The website did well because of Saritasa, which opened up the door for crisis management and more traditional PR contracts with the client. The website was delivered on time and the visuals and performance were to the client’s liking. Their team really had their finger on trends for websites.

How did Saritasa perform from a project management standpoint?

Most of the project was managed through Google Drive. Our team didn’t have processes in place, but Google Suite helped us bridge the gap. Their team used Google Sheets to account for content migrations and things like that.

What did you find most impressive about them?

Saritasa is full of understanding and genuine people. Some clients can be difficult, and because Saritasa is a third-party partner, they might not always have all of the information. They remained incredibly easy to work with throughout the process. 

Their team always comes in with solutions. If there was a problem, there was never any bickering. Instead, they provided multiple solutions and accurate cost estimates for each. Saritasa doesn’t just try to sell you on the most expensive option, they want to make your client happy.

They are also very technically skilled. I could tell after just being inside their offices. Saritasa is very savvy with where digital is going. 

Are there any areas they could improve?

My only criticism from the experience would be the speed with which we could get answers from their international engineers. That wasn’t always the case, there was only sometimes a delayed response. Other than that, their communication was great.

Do you have any advice for potential customers?

The more organized you are and the more insight you have into your core goals, the easier it is to work with Saritasa.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director at TRUaire, a premier air distribution company in North America. We manufacture grilles, registers, and diffusers for commercial and residential spaces.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Saritasa?

About 35 years ago, we started with humble beginnings. Our primary goal was brand reinforcement as an effort to make people feel good about doing business with us. Our product quality and service level were already high, but we thought it would be a good idea to amp up the website and make sure that was reflected in that. We needed a brand that would reinforce people’s and companies’ decisions about partnering with us.

SOLUTION

What was the scope of their involvement?

There were two parts to the engagement. First, we started with the website update. Our existing site was a bit dated. For the website, we were looking for it to be promotional and informational. This involved configured hosting, choosing a theme, designing mockup plugins, and creating content.

The next aspect was developing a portal. We wanted an internal solution that would increase the ease of doing business and add a convenience level for some of the day-to-day data items.

What is the team composition?

We primarily worked with Stan (Manager of Client Engagement, Saritasa), who was our account executive. We started the project with Ryan (Former Product Engineer, Saritasa) before he transferred the work to another project manager. The project manager led a team we didn’t interact with.

How did you come to work with Saritasa?

We searched locally in Orange County. It was important for the vendor to be local because we wanted a modest level of engagement. Having someone on the other side of the country or a few hours away didn’t make sense for this project.

After finding & interviewing several agencies, we discovered that Saritasa best suited our needs.

How much have you invested with them?

We’ve invested about $60,000.

What is the status of this engagement?

We worked with Saritasa from October 2018–October 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We started the website last October, making a few tweaks before launching May. After that, we kicked off the portal in June, wrapping it up this October. For the website, we were on a budget, and then for the portal, we were under budget because we didn’t have an API for connectivity.

There aren’t tangible metrics at this time, but since we’re in a tight and older industry, it’s nice to see how everything has been received. Feedback has been overwhelmingly positive on the website’s look, feel, and function. It was for the brand reinforcement of information, where we’ve hit all of our goals.

The portal is getting kicked off now, so it’s early to say any feedback. We’re in the process of assigning passwords and last-minute introductions to the system.

How did Saritasa perform from a project management standpoint?

We primarily communicated using phone calls and emails. Because of how close we were located, they would visit our office, and we would visit them. We had at least six meetings together.

What did you find most impressive about them?

The team at Saritasa has so many positive attributes. They’re responsive, cordial, and easygoing. It’s easy to work with their team.

Are there any areas they could improve?

When their team delivered the portal, I would’ve liked a more formalized presentation of the finished product with a set of instructions. We have a lot of smart people that wear different hats on their team, but no IT department. A little more attention would’ve helped us understand the product quicker.

Do you have any advice for potential customers?

Keep your engagement level high. Ask a lot of questions. They’re always extremely willing to help and respond. They could be more proactive on the finetuning side of things.

BACKGROUND

Introduce your business and what you do there.

I am a high school teacher at Options for Youth and a freelance business owner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Saritasa?

I was looking to develop an app but needed a technically qualified team to help.

SOLUTION

What was the scope of their involvement?

Saritasa developed an iOS app for me. In time I will look to expand the app but for now, it has very basic functionality. The app uses AR to put Jesus into your pictures wherever you are. After taking the picture, users can share it with family and friends through Instagram and other social media networks.

What is the team composition?

I worked directly with two members of the Saritasa team, an account manager and a member of their technical team, who actually put the nuts and bolts together. 

How did you come to work with Saritasa?

I’m not a technical person and, instead of trying to learn how to code, I decided to do it the American way and pay someone who had the qualifications. After doing some research online, I came across Saritasa. I gave them a call and we went through my idea and they said they would be able to do it, so I decided to work with them.

How much have you invested with them?

I invested about $5,000. 

What is the status of this engagement?

Our engagement took place during March 2018. From the time I paid them to the time it was on the app store was two weeks.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I track the app’s sales through Apple. Saritasa was quick and professional. I asked them to do a job, and they did it properly, which is a rare quality nowadays. Their whole team is very friendly.

How did Saritasa perform from a project management standpoint?

Saritasa did a great job of managing the project. They were easy to get in contact with throughout the process. If I had a question, I could always call me and vice versa. They went above and beyond and did the extra step of submitting all the appeals necessary in order to have my product be on the Apple Store.

What did you find most impressive about them?

Saritasa did exactly what they said they were going to do. They set expectations from the beginning and let me know everything that had to be done on my end and how much everything would cost. They were very professional and streamlined.

Are there any areas they could improve?

No, they were very good. Everything from beginning to end was perfect. 

Do you have any advice for potential customers?

Answer the emails they send during the development process. They’ll email for little technical questions that need to be taken care of and answering them makes the process smoother.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a managed services app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Saritasa?

We needed some quality development work at a rate that we thought was reasonable.

SOLUTION

What was the scope of their involvement?

They built a mobile interface for industry-specific software in IT services. We had our original Android and iOS apps built by a previous development partner, but it didn’t work out and the quality wasn’t good.

For this engagement, we had Saritasa build and publish the Android app first so we could establish a customer base. The initial prototype helped us attract investors. We then had them build an iOS version.

They did everything from initial branding and visual design to understanding how a customer would process a transaction on our app. They helped us determine potential issues, including any relevant design changes. After launch, they connected us to Firebase and Google Analytics to understand how users use our app.

What is the team composition?

I work mostly with the primary developer, who in turn communicates with their testers. I had contact with their sales team as well.

How did you come to work with Saritasa?

I found them through a Google search. They were close enough to us that we could meet in person, which is why we decided to go with them.

How much have you invested with them?

We’ve spent around $60,000.

What is the status of this engagement?

We started working with them in October 2018 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app is very fast and stable and we’ve been getting over 100 downloads a day, which tells us that there is a desire for the service that our app offers. It’s a free app for now, with the goal of eventually establishing a subscriber base. We’re still working through iterations to improve UX.

How did Saritasa perform from a project management standpoint?

They prepared mockups of the app and shared them with us through InVision. We then added notes so we could collaborate on the same tool.

What did you find most impressive about them?

They listen well and offer good ideas and insights of their own. We sometimes come to them with half-baked ideas about how things should work and they suggest other things we should think about with regard to UI/UX.

Are there any areas they could improve?

The project is taking a lot longer than I anticipated, but a lot of that is because we’ve added different things to it as we’ve gone along.

Do you have any advice for potential customers?

Come in with a pretty good idea of what you're going to do before you get started because you can get sidetracked in a heartbeat. A general idea isn't going to cut it. You need a well-thought-out idea and you need to understand the customer and the market. Then you can give Saritasa better instructions from the start.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of sales of marketing at Micrometals. We manufacture soft magnetic cores used in the power supply and power magnetics industries. Our company has factories in the United States and China.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Saritasa?

I wanted to find the right company to consolidate our website.

SOLUTION

What was the scope of their involvement?

They performed development and design work for the website. There was an initial scope of work to understand what the website would look like. Their team worked with us to understand what the wireframes would look like. They then worked on the design and development of these pieces.

We have many products and SKUs. They’re very technical in nature. Our customers are electrical engineers, so they’re very interested in getting data. It was important for us to find a company that simplifies our data presentation to the customer while also interfacing with our calculation software. They were familiar with making calls to external databases, presenting those to the customer, and getting the correct data-driven UX for our website.

What is the team composition?

Michelle (Software Development Advisor, Saritasa) did a great job of finding the correct development architects. She did a great job in assigning Saritasa team members to different parts of the project—project management, design scope, UI work. Stuart (Product Engineer, Saritasa) also helped us really understand the technology. He understood the website quickly, whereas others might’ve thought it was too complex. Their ability to understand the complexity and achieve what we want is why we chose them.

How did you come to work with Saritasa?

I was perusing the Internet and looking for web firms. It looked like they had the bandwith and experience necessary for the project. After reviewing a number of different companies, I thought the look and feel of their portfolio closely matched what we were looking for.

How much have you invested with them?

We’ve invested $80,000–$90,000.

What is the status of this engagement?

The project began in May 2019 and is still ongoing.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve reviewed it internally with the sales team and the feedback has been very positive. Our team has loved the interactivity they’ve created from our product, data analysis tools, and engineer-friendly page layout. The work is very functional while also possessing a professional aesthetic.

How did Saritasa perform from a project management standpoint?

The project management was really impressive. They work with InVision, which allows the whole team to review and make comments on development work. It’s very interactive and real-time in terms of updates. Everything is communicated through InVision whenever we want, even if it’s off-hours. You can always go to the website, add comments, and revisit them the next day.

If there’s anything more complicated with the website, we’ll have a weekly or twice weekly conference call. They’re a big company and have a lot of resources, but they can take care of us individually like a smaller firm.

What did you find most impressive about them?

They really made sure the expectations are clear and that we’ve done our homework. Their speed, diligence, and patience with the design aspects of the site were impressive. Sometimes the most tedious part of this process is getting everybody’s input on how the site should look. They’ve done a good job managing that process with the backend functionality and have been very thorough on the design side, especially with some of the details.

Are there any areas they could improve?

I wish they were closer so I could have more onsite meetings with them. However, they’re still always open to in-person meetings at our facility. They have a great location in Orange County near the airport. Saritasa also has a global footprint, which is useful.

BACKGROUND

Introduce your business and what you do there.

We’re a workforce solutions business centered around human capital and staffing across a variety of industries. The other half of the business is project-based. That involves data recovery, digital investigations, and data forensics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Saritasa?

We’ve hired them three different times, all for high-functioning websites that could serve as a demand engine for us.

SOLUTION

What was the scope of their involvement?

For our first project, they built a custom WordPress website that integrated six companies and functions into one. We wanted customers to have a central location to gather information and expose themselves to our brand. Choosing the WordPress theme for its reliability, we brought in Saritasa to add several plugins and customizations, including a job board. 

They added features and functionalities to the site that allowed jobs to be searchable by location, so viewers could view specific jobs available in certain geographies. Starting with a pretty static theme, their team maneuvered through our priorities and brought in functionalities we wanted. In doing so, they kept the look and feel of the website consistent throughout.  

What is the team composition?

First, we spoke with a sales rep about our initial needs. Then, we were passed off to another manager to crystalize those needs. From there, we worked with a project manager and a lead designer.

How did you come to work with Saritasa?

We both happened to sponsor the same charitable organization, so I’d seen their name a few times on the list of event sponsors. They were also local. It was easy to look them up and learn more about their capabilities fairly quickly.

Additionally, we wanted projects to eventually exceed web development. I wanted to that the business into VR and other emerging technologies, integrating them into our business. Their team displayed competencies in these areas, and it made sense to have a partner with that sort of experience. That way, they’d have continuity with the group that we could leverage in more advanced developments. 

How much have you invested with them?

We spent about $25,000 on the first project we did with them.

What is the status of this engagement?

This first project lasted from October 2017–February 2018. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The performance of the site ramped up quickly through various social feeds and both inbound and outbound social connections. Ideally, we wanted the site to help people at different parts of their job search journies. We wanted to aid them in getting as close to employment as possible.

Through Google Analytics, we’ve noticed that we have a very good rate of taking people as far as they want in their journies. Our users are not dropping out at critical stages because the site is informative and intuitive enough to guide them. We get 30,000–40,000 page views, which is great for our industry.

Notably, we just sold our business last week. In my discussions with the new CEO, he praised our site for looking more advanced and credible than expected for such a small company. Our partners were able to show us in the optimal light needed so sell at a fairly early stage in the market. 

How did Saritasa perform from a project management standpoint?

Both of our teams used different software and project management systems. But, it actually escapes me on what we settled to use because they were located so close to our team. We had such regular contact, either in person or over the phone, that I wasn’t relying on a project plan or software to manage our project for us. 

Each week, we’d have a handoff that would help us determine what we would focus on before the next meeting. Everything was well communicated if problems arose in between milestones and deliverables. I really appreciated the project manager for their accessibility and responsiveness.

What did you find most impressive about them?

They had the competence to get the job done. In other words, they were willing and able to work through the challenges that popped up during the development. That quickly put my mind at ease, so I could refocus my attention on other aspects of the business. They made me feel like I had a true partner. 

The team constantly displayed a great balance of warmth and competence. What I needed was an empathetic partner that could listen to our needs and help me translate them into code, and they were able to deliver in a way that worked for our intended audience.

Are there any areas they could improve?

They’ve reached out to me with the same question, and I can’t think of anything big. 

BACKGROUND

Introduce your business and what you do there.

I’m the vice president for a sporting goods brand. Among other things, we handle professional baseball contracts in the minor and major leagues.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Saritasa?

I needed to update my web application to handle major and minor league contracts, as well as enable me to place equipment orders and track order history.

SOLUTION

What was the scope of their involvement?

When I initially began working with them, I showed them the old computer program I was using, which was built in 1998. I sat down with Michelle (Senior Software Sales Consultant, Saritasa) and went through the functions I still needed, what I liked, what I wanted to add, and what I could do without. From there, we developed the scope and I began working with a team of developers.

Based on my input, the development team created a template to show me how the web application would look and work. Since we had that collaboration early in the process, I was able to change things around easily. After my feedback, they engineered the web application and we went through iterative trial and error development stages. Now that it’s fully developed, they provide updates and maintenance.

Some of the key functions of the application include me being able to keep a history of teams a player has been on, where he was drafted, which round he was drafted in, his progress through the leagues, and his order history.

What is the team composition?

We planned and outlined the scope with Michelle, and once we both agreed on the specifics, I was introduced to the team of three developers that worked on the project.

How did you come to work with Saritasa?

They were referred to me. I just heard about them through word of mouth.

What is the status of this engagement?

We began working together in October 2016, but had some difficulties on our end and restarted the project in Summer 2017. They finished development in November 2017, the web application went live for Spring 2018, and they are currently maintaining and updating the app as needed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They have saved me a substantial amount of time. For example, at the end of baseball season, we compensate players that use our equipment with a gift card to the company of their choosing. I would have to print off statistics and then handwrite and calculate them myself to determine which players would receive our minimum guarantee. Now, we download the data and, with the press of the button, have all of the information we need: statistics, addresses, contact information, and players’ preferences. It’s much simpler now.

How did Saritasa perform from a project management standpoint?

Their headquarters are only 20 minutes away from my office, so I was able to meet with them in-person frequently. That made communication much easier because we were able to show each other exactly what we wanted or needed. Outside of that, we talked via email or text. They were very easy to get in touch with.

What did you find most impressive about them?

They were able to turn my wishes into reality. Every idea I had for an addition, they brought to fruition. They were patient with me trying to explain features I wanted, or trying to understand different technical aspects of the project.

Are there any areas they could improve?

Not really, working with them was outstanding. They are very technically savvy and patient in explaining everything.

BACKGROUND

Introduce your business and what you do there.

My company builds mutual-consent mobile applications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Saritasa?

We wanted a discreet, user-friendly, easily accessible, and unintrusive mobile app to help couples determine whether mutual consent has been given.

SOLUTION

What was the scope of their involvement?

We brought them our ideas and our specs, and they gave us insight into which platforms and software would work best to achieve our goals. Then, they brought our concepts to life—from design through engineering—building out not only the apps, but a website, and our cloud platform. Plus, they designed our logo.

Currently, they perform maintenance on our apps, websites, and other IT concerns on an as-needed basis.

What is the team composition?

We had an account executive, project manager, graphic designers, and software engineers working on the project.

How did you come to work with Saritasa?

After interviewing several firms, we selected Saritasa because they offered an outstanding suite of services, from app design and development to website customization to marketing. Plus, they’re fairly close to us geographically.

How much have you invested with them?

We’ve spent just over $300,000.

What is the status of this engagement?

Our first project with them was in 2014, and have worked with them ever since.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We now have two world-class mobile apps, two websites, a logo, and a cloud platform. They were highly experienced, talented, and easy to work with. They are down to earth yet professional.

How did Saritasa perform from a project management standpoint?

They met all deadlines and all corrections and revisions were done in a timely manner.

For larger projects, we signed contracts with progress payments stipulated. For the maintenance work they do now, we submit work orders and are billed at the end of the cycle.

What did you find most impressive about them?

They constantly provide status updates, their coding is stable, and their quality controls are outstanding (i.e., no crashes on any of our apps).

Are there any areas they could improve?

I would suggest implementing a large-scale intern program with emphasis on local talent and workshops to help with future growth and demand.

Do you have any advice for future clients of theirs?

Know your mission and set your goals in advance.

BACKGROUND

Introduce your business and what you do there.

Montes Medical Group Inc. is a primary care medical office. As the practice administrator, I work to improve business efficiency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Saritasa?

About 60% of our business involves managing HMO contracts. Insurance companies send us physical copies of our patients’ policies, and we spend hours transferring the information to a digital platform. After many unsuccessful attempts at using existing spreadsheets and database management software, I realized we needed a custom database to improve our antiquated filing process.

SOLUTION

What was the scope of their involvement?

We met with their team to discuss our goals for the project, and they offered great suggestions that improved our initial vision. Once we had a finalized concept, they drafted a model of the database and sent to document to their senior programmer for development.

We work with 25 Independent Practice Associations (IPAs), and all their reports have a unique format. As a solution, Saritasa developed custom search filters that allow us to view files by the health plan, the doctor, or the line of business. We’re also able to use the filters to identify missed insurance payments. The dashboard that they developed alerts us of missing files and allows us to track patient enrollment. We can link data entry fields to specific criteria, so we no longer have to search for line items while entering data.

This was my first time conceptualizing a database; in hindsight, there are a lot of features that I wish I knew to include. Future updates include combining line items to avoid cluttering the system and making a more complex dashboard that flags for issues that exceed a set benchmark.

What is the team composition?

We worked with their project manager throughout the entire project, and we also interacted with their senior developer and web designer.

How did you come to work with Saritasa?

Since the project was relatively simple, I didn’t do extensive research. I found Saritasa while searching online for local development agencies. After reviewing their portfolio, I was confident that they could deliver a product that fit our needs. They appeared to be responsive and understanding of our goal, so that was also comforting.

How much have you invested with them?

We spent a little more than $30,000 on the initial project, and we are billed hourly for maintenance and additional updates.

What is the status of this engagement?

We started working on the project in 2016 and finished within two months. They update the database as needed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s still a laborious process to manage the HMO contracts, but the new database is the best data management platform on the market. Our data is more organized and easier analyze, and the templates save us time inputting data.

How did Saritasa perform from a project management standpoint?

Email was our primary channel of communication. Their project manager was very responsive and kept us informed throughout the project.

What did you find most impressive about them?

Although I only possess a basic understanding of technology, I never felt intimidated explaining my vision to their team. Saritasa was very receptive to our needs and went out of their way to ensure that our requests were satisfied.

Are there any areas they could improve?

We delayed a few updates because the original scope of work didn't include the services.  I understand that extra work comes at an additional cost, but it would have been nice to have more flexibility with the scope of work.