Saritasa

What evidence can you share that demonstrates the impact of the engagement?

So far, I’m happy with them. Saritasa has done a good job and products have been on time.

How did Saritasa perform from a project management standpoint?

We’ve used GoToMeeting. Saritasa has always been on time to meetings, which we hold once or twice a week with Ben—who’s really good at what he does. He’s always on time and has communicated clearly. When you’re not a developer, it can be difficult to get your ideas on paper to create a platform because we speak two different languages. He has been able to speak with us as non-developers and his developers, which I haven't experienced with another vendor.

What did you find most impressive about them?

Their communication skills differentiate them from other agencies.

Are there any areas they could improve?

So far, no.

Do you have any advice for potential customers?

They’re very good and will walk you through everything.

What evidence can you share that demonstrates the impact of the engagement?

Saritasa’s work has helped us save time and money. If we did this work on our own, we wouldn’t be able to do it in the way or time that they have. From a design end, the user experience is really good. The way they implemented our ideas and visions has received positive feedback from customers in the field. The design is simple yet somewhat elegant. 

How did Saritasa perform from a project management standpoint?

We start with an idea or vision, and Stan is really good at putting the right software team together and crafting that vision so that they can make it accessible for actual users. He’s able to parse it out in such a way that everyone, from the project managers to software programmers, is on the same page. He makes sure everything is clear, monitors the ebb and flow, and fosters good back-and-forth communication. Stan emails us if there are issues and takes care of them quickly. 

Saritasa is flexible with office hours. They’ve always allowed us to come by their office if we want to talk or drop something off because there’s hardware involved. As a team, they do a really good job of coordinating and communicating.

What did you find most impressive about them?

They’re an experienced and efficient team. We know that if we have a project that needs to get done, we can rely on them to do it in a creative way. There’s no uncertainty surrounding whether they’ll deliver or not. They’re a lot different than anyone else out there. 

Are there any areas they could improve?

No, they have everything covered.

What evidence can you share that demonstrates the impact of the engagement?

We just began testing the first phase of the project, and our team is very impressed with the product so far. Everything’s gone smoothly. I wasn’t expecting it to take this long to complete, but that’s often the case with large projects like this one.  

How did Saritasa perform from a project management standpoint?

Our contacts are very responsive when addressing our questions and concerns. We met in person a handful of times, but they reached out to me often suggesting meetings. Otherwise, we use email to communicate. They’re also able to show us their progress through a software that allows us to make comments on their work. When testing, they respond well to feedback and changes at different stages throughout the project.

What did you find most impressive about them?

They’re very transparent and clear, always making sure they respond to our needs. We’re confident that they know exactly what they’re doing at all times.

Are there any areas they could improve?

I can’t think of anything off the top of my head. They’ve invested in our relationship and genuinely want us to do well. I don’t feel like we’re just another paycheck for them.

Do you have any advice for potential customers?

Provide as much detail at the beginning as possible. As you go through the process with them, you’re going to run into several changes. Knowing exactly what you want before hiring them will help as you make modifications later down the line.

What evidence can you share that demonstrates the impact of the engagement?

The platform’s become our new flagship product and our sales have increased significantly since we moved to it. Overall, they’ve met the objectives stunningly; we continue to sell the product. The project was a smashing success.

How did Saritasa perform from a project management standpoint?

We have used JIRA almost exclusively. For source control, we’ve used GitHub. We changed priorities on them a lot and they were flexible with us.

What did you find most impressive about them?

They’ve been accessible and flexible, which has been helpful for a fairly dynamic company like us. Things change a lot in our environment so having a partner that has been able to change with us has been valuable. Saritasa has taken things seriously. If we have an emergency, they’ll pull people in and help us. Their objective has been for us to meet our objectives.

Are there any areas they could improve?

No, I can’t think of anything. In the beginning, we needed a direct contact who was more technical than functional. We gave that feedback to Saritasa and they adjusted the team quickly, which helped with our communication.