Saritasa

What evidence can you share that demonstrates the impact of the engagement?

Saritasa provided developers that were able to understand the requirements and build a site exactly how we wanted. The project would not have been as successful without them as we’d never done this before and didn’t know what to expect. They really worked with us and guided us through the process; we’re a lot smarter now. We could’ve been better at being more specific on what we needed. We continue to go to them if we run into a situation where we don’t have the manpower.

How did Saritasa perform from a project management standpoint?

In the first project, we had some issues with conveying how our files were structures. However, we were able to get on the phone with a programmer and other staffers from Saritasa to get around the problem. We typically communicated via email and phone calls.

What did you find most impressive about them?

They’ve been very proactive and responsive throughout the project. We’re seeing results right away.

Are there any areas they could improve?

I can’t think of anything.

Do you have any advice for potential customers?

You should specify what you want on the product as much as you can. The other team is not going to understand it the same way that you do. It was really great that they worked to understand how we wanted the product to be designed. It was exactly what we needed.

What evidence can you share that demonstrates the impact of the engagement?

One of our clients was acquired by a large company as soon as Saritasa finished the project.

How did Saritasa perform from a project management standpoint?

They’re extremely professional and timely, and we’re very satisfied. We’ve used all forms of communication, including phone, Skype, and face-to-face meetings.

What did you find most impressive about them?

They’re friendly, and they’re available almost 24 hours a day. I don’t usually call late, but I’ve done it a few times follow up on a few things, and each time I was able to get a hold of people. Saritasa is also one of the most technically-knowledgeable teams I’ve met.

Are there any areas they could improve?

Billing isn’t clear sometimes, even though we’ve already agreed on the payment structure. It’s important to review with the client again, before billing has been done, so that they know what to expect in terms of when the invoice will be coming in.

What evidence can you share that demonstrates the impact of the engagement?

We’ve had three separate original equipment manufacturers (OEMs) engaged with the product. Quantitatively, the users provide a feedback score at the end of each training module. Our average score has been 4.7/5.0, which is very high in our experience, which has been very solid. We work with many developers, and having a two-year engagement with Saritasa is definitely a mark of success.

How did Saritasa perform from a project management standpoint?

It’s an intertwined relationship, at this point. As the relationship has grown over the last two years, the account manager has stepped back and allowed us to streamline work by working directly with development and design managers. Learning how to operate within their system took time to develop, but they now know what our needs are. They use Jira to communicate. Both of us are working out of Jira, which has made everything much easier. It’s a very transparent system for both sides.

What did you find most impressive about them?

Their ability to develop a custom product from the client’s perspective. Rather than taking an off-the-shelf product and making it fit, everything they do is designed to order.

Are there any areas they could improve?

The ability to develop a custom product sometimes incurs some extra costs—there are likely opportunities to use some different products and integrate them into the project. They don’t necessarily have to develop everything, which would reduce costs from a client’s viewpoint. I think they can look for savings and share what they’re doing with us.

What evidence can you share that demonstrates the impact of the engagement?

The first important change made to the website is the look. Previously, it was simplistic and mainly words and pictures. Now it’s a professional travel website. Secondly, it allows people to book online. Every time people make a booking, it shows up on the new backend and we can take care of it. It’s integrated pretty well. The third new function is the airline ticket booking function where people can customize their travel or their selection of airlines on the website.

Their selection of the airline automatically makes the booking, which also shows up on our backend. It helps us save a lot of communication by talking to the customer on the phone and having to ask them what airline they prefer. They get to choose their own preferred air schedule. All we need to do is issue a ticket.

How did Saritasa perform from a project management standpoint?

Jonathan has been very responsive. He’s always there when we have any details we want to be added to the website or we find any error. Their response time is pretty short. We used email and phone.

What did you find most impressive about them?

They’re very professional. There were some items that were costing more than we had previously agreed and they would ask for my permission first before going ahead. Their team is always responsive to my requests and questions. They make changes as I need them.

Are there any areas they could improve?

Right after the website was launched, Jonathan sent me an email including the recommended updates on the website from the perspective of a potential traveler. That was very helpful. I’m already working on compiling all the changes we need to further make to the website and keep working with them. From there, we can further work together.