Sagan Passport

BACKGROUND

Please describe your company and position.

I am the Director of Operations of Marketers in Demand

Describe what your company does in a single sentence.

We provide marketing services to B2B tech companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish?

• Assisting in hiring our growing global team

SOLUTION

How did you find Sagan Passport?

LinkedIn

Why did you select Sagan Passport over others?

• Company values aligned
• Pricing Model

How many teammates from Sagan Passport were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team at Sagan acted as our recruiting team, taking the roles we needed to hire for, posting the jobs across their listing database, conducting interviews, and delivering me a short list of vetted candidates. 

We worked together for several roles. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Employees hired in a timely manner

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They gave a range for delivering the shortlist of candidates to me and generally stuck to that timeline (some of the roles I was hiring for were very specific). When I would reach out with questions or needs, they were responsive.

What was your primary form of communication with Sagan Passport?

Email or Messaging App

What did you find most impressive or unique about this company?

I really like their pricing model, which is why I decided to work with them initially. I also really appreciate their leadership and willingness to work through solutions to cater to how we run our business. They act like true partners. 

Are there any areas for improvement or something Sagan Passport could have done differently?

There were a few times where I needed to reach out to see what the status was for a candidate, but they were pretty responsive when I did so and communicated the progress made and where things were at. 

BACKGROUND

Please describe your company and position.

I am the CEO of Soccer Shots Buffalo

Describe what your company does in a single sentence.

We are a youth soccer organization taht introduces children between 2-7 to the world's most beuatiful game!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish?

Find international talent to improve our leadership team.

SOLUTION

How did you find Sagan Passport?

• Online Search
• Referral

Why did you select Sagan Passport over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Sagan Passport were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I described the needs of the position that we were looking for and Sagan searched for qualified candidates that could meet our needs.  They then interviewed to pre-qualify and passed along the possible matches for us to continue the interviewing process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The time to hire was faster then we have ever been able to accomplish internally for a leadership team member.

The quality of hire, atleast initially, appears to be as good or better then we have had the ability to hire locally.

They were able to find someone that meets the qualities and experince that we gave them.

Sagan provided valuable guidance throughout the process on the type of candidate, qualities, areas to look, etc.  Their expertise clearly showed throughout.

The quality of Sagan management training content is excellent.  We are just diving into this inforamtion, but it already has shown to be top quality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They respond very quickly and follow up to let you know where we are in the process frequently.  Very happy with their communication and pace.

What was your primary form of communication with Sagan Passport?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The depth of knowledge and additional training was beneficial and impressed us.

Are there any areas for improvement or something Sagan Passport could have done differently?

Not at this time.

BACKGROUND

Please describe your company and position.

I am the CEO of LifeSupplyUSA

Describe what your company does in a single sentence.

As a top supplier, we pride ourselves on killer service and prices that can’t be matched. Say goodbye to overpriced essentials and hello to incredible deals. LifeSupplyUSA—where smart shopping meets epic savings.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish?

• Recruitment of Staff for online retail

SOLUTION

How did you find Sagan Passport?

Online Search

Why did you select Sagan Passport over others?

• Pricing fit our budget
• Other

How many teammates from Sagan Passport were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Extremely Disappointing Experience with SaganPassport – Poor Service and Unprofessional Behavior

We had high hopes when we signed up with SaganPassport, but the experience was frustrating from start to finish. Despite providing clear hiring criteria—including specific industry experience, geographic preferences, and budget requirements—none of these were met. We received candidates with little to no relevant experience, and our request for candidates based in Europe was completely ignored. To make matters worse, candidates even dropped out of interviews unexpectedly, which was incredibly unprofessional.

Having worked with recruiters globally, we've never had such issues. SaganPassport's process felt disorganized and their ability to meet our needs was severely lacking.

The communication from Jon, the company’s co-founder, was particularly disappointing. Rather than addressing our concerns or working to find a solution, he was dismissive and came across as rude and arrogant. His approach left us feeling that SaganPassport wasn’t interested in resolving the issues they created.

Overall, the experience was deeply frustrating, and the service provided didn’t come close to what was promised. We cannot recommend SaganPassport to anyone looking for a professional, reliable recruitment partner. Save yourself the hassle and look elsewhere.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Qualified hires for the three positions we wanted to fill. We supplied JD's and all requirements. None were filled. We never even received a single qualified candidate. We were promised we would. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Qualified hires for the three positions we wanted to fill. We supplied JD's and all requirements. None were filled. We never even received a single qualified candidate. We were promised we would. 

What was your primary form of communication with Sagan Passport?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

nothing

Are there any areas for improvement or something Sagan Passport could have done differently?

Refund our money because their staff was competely unqualified

Company Responses

The vendor responded on October 23, 2024.

Thanks for the review. Hey, we got a half star!

The fantastic part about running an online business is that we have emails, recorded phone calls, and a record of communication a mile long with this customer.

Suffice to say - we have a different version of events!

If anyone would like to see them, just reach out via our webform - and you can make your own decision.

BACKGROUND

Please describe your company and position.

 I am the CEO/Founder of a software company 

Describe what your company does in a single sentence.

Tech-enabled bookkeeping for franchises

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish?

• Hire quality talent at affordable prices
• Save administrative hours

SOLUTION

How did you find Sagan Passport?

twitter

Why did you select Sagan Passport over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Sagan Passport were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As a venture backed company, we need strong bookkeepers to work with our growing client base fast. As such, we need a continous pipeline to talent in place in order to hire more people as our customer demand grows 

Sagan is our one stop shop for this talent, and we have been able to rely on them to source quality bookkeepers. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Sagan's passport program led to many strong accountants and bookkeepers being sourced from Latin America and Asia
• Their account management team worked closely with me to build out job descriptions, compensation ranges, etc. so that we could find the right candiates to meet my needs
• The process saved a lot of time as their custom platform allowed me to review candidates and schedule interviews, as well as put in additional hiring requests
• Overall it saved me 100+ hours if I were to have tried to do this on my own

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They let me know up front how long it would take to source a pool of candidates for the first hire, and they kept me updated every step of the way until it was time for me to start interviewing the candidates I liked. The timeline was ahdered to 100% of the time, and I was able to hire bookkeepers within my desired time frame so that our customers always felt supported. 

What was your primary form of communication with Sagan Passport?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

As a venture backed software company that serves small business owners, I was impressed how Sagan Passport understood my needs as a founder/CEO that raised venture capital, but also that they knew the needs of my customers who were small mom & pop business owners. 

Between their technology, account management, and of course the talent they sourced at the prices I askeed for, Sagan quite literally changed the economic profile of our business (all at a fraction of the time invested if I were to have done it myself)

Are there any areas for improvement or something Sagan Passport could have done differently?

Honestly, nothing comes to mind at the moment. Their service was top notch, the candidates were fantstic, and they even have a community with ongoing resources being added and webinars as well, so the recurring value from the service is there too.

BACKGROUND

Please describe your company and position.

 I am the CEO of a software company 

Describe what your company does in a single sentence.

Software development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish?

• Hire a highly qualified talent
• Do so in one of a few priority markets
• Hire a cost effective worker

SOLUTION

How did you find Sagan Passport?

Social media

Why did you select Sagan Passport over others?

Well aligned with my hiring needs

How many teammates from Sagan Passport were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sagan took time to understand the type of worker that I was looking for and my business needs. They then went to work on developing a comprehensive profile and starting the sourcing process. They utilized a platform to provide me with information on my prospective talent (basically an ATS) and also to provide some best practices around hiring and onboarding. They kept in constant communication. 
Ultimately they presented to me a slate of candidates on more than one occasion to calibrate. In each case they presented me with the profiles as well as a link to the initial screening interview. This helped to move the process along quickly without a ton of back and forth. I ended up aligning with a well qualified candidate who fit my budget requirements and starting window. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I have successfully hired my first global talent with Sagan. This is a big breakthrough for me since I have previously always just hired globally using Fiverr, Upwork and other platforms for simple project based work. I am really happy with the person I will be working with and can't wait to see the results. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. The Sagan team delivered on time and did a good job listening to my feedback and making appropriate changes. It was a collaborative, communicative process. 

What was your primary form of communication with Sagan Passport?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

This company presented a good business model that was well-aligned with my needs. The people I hire are more qualified than a BPO, and they will work with me directly. The people involved in running the company are really well qualified, articulate and they produce great content. They were really passionate about the global talent space and it shows. They also seem driven to make sure that people are successful while hiring global talent. In short, their passion, expertise, and unique focus have driven me to work with them.

Are there any areas for improvement or something Sagan Passport could have done differently?

Nothing that comes to mind.

BACKGROUND

Please describe your company and position.

I am the SVP of Strategy at Ascend Health, which is a CareOne Company.

Describe what your company does in a single sentence.

Ascend Hospice is a hospice and home health agency providing services across multiple states. We believe in providing compassionate care and preserving quality of life for all patients at every stage of illness or injury. Our goal is to relieve your burdens and ease your stress as you and your loved ones travel along life’s journey. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish?

• Help streamline employee onboarding process
• Make the billing process more efficient

SOLUTION

How did you find Sagan Passport?

Referral

Why did you select Sagan Passport over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Sagan Passport were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sagan was instrumental in helping to streamline and support onboarding new staff for our hospice agency. Time between extending and offer and onboarding is crucial in our space and Sagan helped us fill gaps through helping us source an onboarding specialist. Sagan also helped us find a billing specialist which allowed us to better handle administrative work so our team would be able to focus on patient care rather than worrying about billing issues.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to onboard new employees more rapidly and avoided having candidates fall through the cracks. This allowed the team to focus more time on moving things forward rather than having to perpetually stay in the recruiting process.  Similarly for billing support, we were able to reduce time on back office work and accurately collect on revenue earned. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sagan was very hands on in understanding our needs and helping deliver what we needed. They were quick, proactive and worked as a partner. 

What was your primary form of communication with Sagan Passport?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

No one at Sagan tried to sell us anything. They spent time understanding where our true pain points were and helped us find the right solution. 

Are there any areas for improvement or something Sagan Passport could have done differently?

Sagan Passport was a great partner throughout the process; they made everything very easy for us. 

BACKGROUND

Please describe your company and position.

I am the Principal of PropertyCraft Management Co.

Describe what your company does in a single sentence.

Professional Property Management Solutions - Residential & Commercial.
Every Building is a Business!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish?

• Provide education and best proactices for managing remote employees
• Find a remote teammate that would 10x our growing company
• Pre-screen candidates for specified criteria

SOLUTION

How did you find Sagan Passport?

Referral

Why did you select Sagan Passport over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned
• Comprehensive Offerings

How many teammates from Sagan Passport were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As a small company we needed a reliable, full-time employee to do the time-consuming lower level tasks while providing a great customer experience and valuable feedback to help us improve our processes. We required someone who already knows the industry laws and jargon in our industry, property management. The scope of work included: finding and administering vendors, leasing apartments and screening, answering phones/emails, utilizing our diverse software stack, and contributing to creating/revising SOPs. Most importantly, it has to be a personality fit. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We hired our third employee.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I have hired well over a 100 people in my career, and reviewd thousands of resumes. I don't have the time to find and pre-qualify the talent we needed. Sagan lead the way for us the entire time. The team is collaborative and communicative at each step.

For example, the first three candidates presented met our criteria and had a variety of specializations  and experience levels. One was perfect on paper, but she just was not a personality fit. Sagan asked for feedback and took our responses seriously. The fourth candidate was truly awesome - just what we needed. 

What was your primary form of communication with Sagan Passport?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

1. Effective process with clear steps and great communication. 
2. Bundle of services extends beyond just the recruiting step.
3. Support and guidance on best practices for onboarding, payments, local customs, and holidays.
4. Online community for business owners with meaningful information and collaborative virtual meetings. 

Are there any areas for improvement or something Sagan Passport could have done differently?

Had an initial hiccup registering for a class on managing assignments delegated through Notion, but it was resolved quickly by support. 

BACKGROUND

Please describe your company and position.

I am the Owner of Rolling Suds of Montgomery County

Describe what your company does in a single sentence.

I am the owner of Rolling Suds of Montgomery County based in the DC suburbs of Maryland. We are a power washing company that services residential and commercial customers in Maryland and DC.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish?

• Learn how to effectively leverage global talent for my growing business
• Learn from and network with likeminded businesses owners who are also using global talent
• Learn how to optimize my business through the use of technology, systems, and global talent

SOLUTION

How did you find Sagan Passport?

Referral

Why did you select Sagan Passport over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Sagan Passport were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I joined Sagan to help me hire my Operations Coordinator. They successfully found me a very high quality candidate based in Colombia. In addition to helping me craft the job description and actually hiring the candidate, they helped me figure out the best ways to manage her and set her up for success. They help me navigate cultural differences and really set their customers up for success with their global talent. This is soemthing i knew nothing about, so it was very helpful to me. 
They have also provided me with countless trainings and valuable content that has helped me understand how to think about my business in a different way. As a new business owner, there is simply so much you do not know and Sagan really opened my eyes to ways to optimize my business. One example is they exposed me to cold calling services, which has been a game changer for my business. 
I will also be using them to hire a remote sales person and likely several other roles in the future. Sagan has been extremely valuable to me as a new business owner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Hiring of my Operations Coordinator was very quick and seamless. They really did a good job of setting me up well for success. As it relates to the content and workshops on the Sagan platform, I have been exposed to so much and met so many new people and have so many new ideas that will be extremely valuable to my business. It will save me lots of time and money and help set me on the right track as I grow my business.
I am still a member of Sagan and still get tremendous value from their team. I am eager to work with them on hiring more global talent in the future and continue to really enjoy the content and workshops - super valuable!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, for the hiring, I was assigned a hiring manager who was in constant contact about gathering all of their needed informaiton, answering any questions that I had, and was very communicative about the timing of the deliverables. The process was seamless, and I felt they were so on top of it. In fact, I think they gave me a 2-week time frame and they delivered within 1.5 weeks, so they were actually ahead of schedule.
They were caring in answering my questions. As for the content/workshops, the Sagan team and the guests are always more than willing to chat with me for longer about my business and give me great insights. I feel like I get great access to some of the highest-quality business owners around, and they are more than willing to help. The value they bring is just terrific.

What was your primary form of communication with Sagan Passport?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I think there are countless global talent-hiring firms out there, but what sets Sagan apart is the content and information you get as part of the Skool group. You are thrown into a community with other business owners who are playing at such a higher level. As a new business owner, it has been incredibly valuable to be exposed to that. It will open your eyes to different ways of doing things using technology, global talent, and systems to optimize your business. 
As a new business owner, it has been worth every penny.
Overall, it is clear that Sagan Passport strives to just blow us away with valuable work that seems to improve every month.

Are there any areas for improvement or something Sagan Passport could have done differently?

Nothing - they are doing amazing and I highly recommend

BACKGROUND

Please describe your company and position.

I am the Owner of Your Garage Floor

Describe what your company does in a single sentence.

We are a local home services company providing epoxy flooring and concrete coatings.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish?

• Manage customer service
• Scale sales operations
• Nurture customer leads

SOLUTION

How did you find Sagan Passport?

Twitter

Why did you select Sagan Passport over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Sagan Passport were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Recruit an English-speaking operations manager from LatAm
• Recruit an English-speaking customer service manager from LatAm
• Recruit an English-speaking assistant from LatAm

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• successfully brought 4-5 candidates for 3 essential roles that would help us scale, all within budget (around $1500/mo for each each individual)
• each hire remained employed >6 months and have performed to a high standard

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Requests for recruitment were handled through forms as well as through an online community. Emails were always answered and updates were provided. Several Sagan Passport team members monitored emails and messages so there was never a lapse in communication.

The process took about 2 weeks and the results were satisfactory. 

What was your primary form of communication with Sagan Passport?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The value. You can't scale a company of any size as fast as you can with a company like Sagan Passport. 

Most offshore talent companies charge one-time fees for each hire, approximately 30-50% of the hire's annual comp. This misaligns their incentives -- support drops off until a new hire is needed and more money is exchanged. It's also expensive if you plan to hire many people. 

Sagan charges an affordable monthly fee that makes it easy to add talent without a large down payment. It costs far less than a traditional service and they provide ongoing support in the form of an entrepreneur community, educational sessions, and a team of support reps who will help with nearly any issue you're facing.

Are there any areas for improvement or something Sagan Passport could have done differently?

Everything met or exceeded expectations.

BACKGROUND

Please describe your company and position.

I am the Owner of Bumble Roofing

Describe what your company does in a single sentence.

Residential roof and siding replacements and repairs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish?

• Hire Executive Assistant
• Hire outbound cold caller who speaks great English

SOLUTION

How did you find Sagan Passport?

Referral

Why did you select Sagan Passport over others?

• Great culture fit
• Good value for cost

How many teammates from Sagan Passport were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I enlisted Sagan Passport for my two most recent offshore hires. They challenged me to think of leveraging global talent in a completely different way- mainly, that there are wildly talented individuals across the globe. My first two hires were an Executive Admin and an Outbound Sales Representative. 
They knocked it out of the park. Laura, my Executive Assistant, lives in Bogota Colombia and has been amazing to work with. She's helping my business in so many ways. Gabe, my outbound sales rep, is highly motivated to bring value and is a quick learner. Overall, I was extremely impressed with Sagan's recruiting capabilities and will use them exclusively to source my offshore talent.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They brought me two candidates that exactly matched my hyper-specific criteria. I was extremely impressed they were able to deliver such high quality candidates in a relatively short period of time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes- this team is highly responsive and underpromises/overdelivers. In both instances- their timeline was 2-3 weeks. Both candidates were brought to me in 7-10 days.

What was your primary form of communication with Sagan Passport?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They challenge you to think differently about global talent. Their business model is unique to the space. They educate you on a complicated market. And they deliver the goods in their ability to source high-quality candidates in short periods of time.

Are there any areas for improvement or something Sagan Passport could have done differently?

I can't think of anything that I would ask Sagan to improve or do differently.