Sagan Passport

BACKGROUND

Please describe your company and position.

I am the SVP of Strategy at Ascend Health, which is a CareOne Company.

Describe what your company does in a single sentence.

Ascend Hospice is a hospice and home health agency providing services across multiple states. We believe in providing compassionate care and preserving quality of life for all patients at every stage of illness or injury. Our goal is to relieve your burdens and ease your stress as you and your loved ones travel along life’s journey. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish?

• Help streamline employee onboarding process
• Make the billing process more efficient

SOLUTION

How did you find Sagan Passport?

Referral

Why did you select Sagan Passport over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Sagan Passport were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sagan was instrumental in helping to streamline and support onboarding new staff for our hospice agency. Time between extending and offer and onboarding is crucial in our space and Sagan helped us fill gaps through helping us source an onboarding specialist. Sagan also helped us find a billing specialist which allowed us to better handle administrative work so our team would be able to focus on patient care rather than worrying about billing issues.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to onboard new employees more rapidly and avoided having candidates fall through the cracks. This allowed the team to focus more time on moving things forward rather than having to perpetually stay in the recruiting process.  Similarly for billing support, we were able to reduce time on back office work and accurately collect on revenue earned. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sagan was very hands on in understanding our needs and helping deliver what we needed. They were quick, proactive and worked as a partner. 

What was your primary form of communication with Sagan Passport?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

No one at Sagan tried to sell us anything. They spent time understanding where our true pain points were and helped us find the right solution. 

Are there any areas for improvement or something Sagan Passport could have done differently?

Sagan Passport was a great partner throughout the process; they made everything very easy for us. 

BACKGROUND

Please describe your company and position.

I am the Principal of PropertyCraft Management Co.

Describe what your company does in a single sentence.

Professional Property Management Solutions - Residential & Commercial.
Every Building is a Business!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish?

• Provide education and best proactices for managing remote employees
• Find a remote teammate that would 10x our growing company
• Pre-screen candidates for specified criteria

SOLUTION

How did you find Sagan Passport?

Referral

Why did you select Sagan Passport over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned
• Comprehensive Offerings

How many teammates from Sagan Passport were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As a small company we needed a reliable, full-time employee to do the time-consuming lower level tasks while providing a great customer experience and valuable feedback to help us improve our processes. We required someone who already knows the industry laws and jargon in our industry, property management. The scope of work included: finding and administering vendors, leasing apartments and screening, answering phones/emails, utilizing our diverse software stack, and contributing to creating/revising SOPs. Most importantly, it has to be a personality fit. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We hired our third employee.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I have hired well over a 100 people in my career, and reviewd thousands of resumes. I don't have the time to find and pre-qualify the talent we needed. Sagan lead the way for us the entire time. The team is collaborative and communicative at each step.

For example, the first three candidates presented met our criteria and had a variety of specializations  and experience levels. One was perfect on paper, but she just was not a personality fit. Sagan asked for feedback and took our responses seriously. The fourth candidate was truly awesome - just what we needed. 

What was your primary form of communication with Sagan Passport?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

1. Effective process with clear steps and great communication. 
2. Bundle of services extends beyond just the recruiting step.
3. Support and guidance on best practices for onboarding, payments, local customs, and holidays.
4. Online community for business owners with meaningful information and collaborative virtual meetings. 

Are there any areas for improvement or something Sagan Passport could have done differently?

Had an initial hiccup registering for a class on managing assignments delegated through Notion, but it was resolved quickly by support. 

BACKGROUND

Please describe your company and position.

I am the Owner of Rolling Suds of Montgomery County

Describe what your company does in a single sentence.

I am the owner of Rolling Suds of Montgomery County based in the DC suburbs of Maryland. We are a power washing company that services residential and commercial customers in Maryland and DC.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish?

• Learn how to effectively leverage global talent for my growing business
• Learn from and network with likeminded businesses owners who are also using global talent
• Learn how to optimize my business through the use of technology, systems, and global talent

SOLUTION

How did you find Sagan Passport?

Referral

Why did you select Sagan Passport over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Sagan Passport were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I joined Sagan to help me hire my Operations Coordinator. They successfully found me a very high quality candidate based in Colombia. In addition to helping me craft the job description and actually hiring the candidate, they helped me figure out the best ways to manage her and set her up for success. They help me navigate cultural differences and really set their customers up for success with their global talent. This is soemthing i knew nothing about, so it was very helpful to me. 
They have also provided me with countless trainings and valuable content that has helped me understand how to think about my business in a different way. As a new business owner, there is simply so much you do not know and Sagan really opened my eyes to ways to optimize my business. One example is they exposed me to cold calling services, which has been a game changer for my business. 
I will also be using them to hire a remote sales person and likely several other roles in the future. Sagan has been extremely valuable to me as a new business owner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Hiring of my Operations Coordinator was very quick and seamless. They really did a good job of setting me up well for success. As it relates to the content and workshops on the Sagan platform, I have been exposed to so much and met so many new people and have so many new ideas that will be extremely valuable to my business. It will save me lots of time and money and help set me on the right track as I grow my business.
I am still a member of Sagan and still get tremendous value from their team. I am eager to work with them on hiring more global talent in the future and continue to really enjoy the content and workshops - super valuable!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, for the hiring, I was assigned a hiring manager who was in constant contact about gathering all of their needed informaiton, answering any questions that I had, and was very communicative about the timing of the deliverables. The process was seamless, and I felt they were so on top of it. In fact, I think they gave me a 2-week time frame and they delivered within 1.5 weeks, so they were actually ahead of schedule.
They were caring in answering my questions. As for the content/workshops, the Sagan team and the guests are always more than willing to chat with me for longer about my business and give me great insights. I feel like I get great access to some of the highest-quality business owners around, and they are more than willing to help. The value they bring is just terrific.

What was your primary form of communication with Sagan Passport?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I think there are countless global talent-hiring firms out there, but what sets Sagan apart is the content and information you get as part of the Skool group. You are thrown into a community with other business owners who are playing at such a higher level. As a new business owner, it has been incredibly valuable to be exposed to that. It will open your eyes to different ways of doing things using technology, global talent, and systems to optimize your business. 
As a new business owner, it has been worth every penny.
Overall, it is clear that Sagan Passport strives to just blow us away with valuable work that seems to improve every month.

Are there any areas for improvement or something Sagan Passport could have done differently?

Nothing - they are doing amazing and I highly recommend

BACKGROUND

Please describe your company and position.

I am the Owner of Your Garage Floor

Describe what your company does in a single sentence.

We are a local home services company providing epoxy flooring and concrete coatings.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish?

• Manage customer service
• Scale sales operations
• Nurture customer leads

SOLUTION

How did you find Sagan Passport?

Twitter

Why did you select Sagan Passport over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Sagan Passport were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Recruit an English-speaking operations manager from LatAm
• Recruit an English-speaking customer service manager from LatAm
• Recruit an English-speaking assistant from LatAm

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• successfully brought 4-5 candidates for 3 essential roles that would help us scale, all within budget (around $1500/mo for each each individual)
• each hire remained employed >6 months and have performed to a high standard

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Requests for recruitment were handled through forms as well as through an online community. Emails were always answered and updates were provided. Several Sagan Passport team members monitored emails and messages so there was never a lapse in communication.

The process took about 2 weeks and the results were satisfactory. 

What was your primary form of communication with Sagan Passport?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The value. You can't scale a company of any size as fast as you can with a company like Sagan Passport. 

Most offshore talent companies charge one-time fees for each hire, approximately 30-50% of the hire's annual comp. This misaligns their incentives -- support drops off until a new hire is needed and more money is exchanged. It's also expensive if you plan to hire many people. 

Sagan charges an affordable monthly fee that makes it easy to add talent without a large down payment. It costs far less than a traditional service and they provide ongoing support in the form of an entrepreneur community, educational sessions, and a team of support reps who will help with nearly any issue you're facing.

Are there any areas for improvement or something Sagan Passport could have done differently?

Everything met or exceeded expectations.

BACKGROUND

Please describe your company and position.

I am the Owner of Bumble Roofing

Describe what your company does in a single sentence.

Residential roof and siding replacements and repairs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish?

• Hire Executive Assistant
• Hire outbound cold caller who speaks great English

SOLUTION

How did you find Sagan Passport?

Referral

Why did you select Sagan Passport over others?

• Great culture fit
• Good value for cost

How many teammates from Sagan Passport were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I enlisted Sagan Passport for my two most recent offshore hires. They challenged me to think of leveraging global talent in a completely different way- mainly, that there are wildly talented individuals across the globe. My first two hires were an Executive Admin and an Outbound Sales Representative. 
They knocked it out of the park. Laura, my Executive Assistant, lives in Bogota Colombia and has been amazing to work with. She's helping my business in so many ways. Gabe, my outbound sales rep, is highly motivated to bring value and is a quick learner. Overall, I was extremely impressed with Sagan's recruiting capabilities and will use them exclusively to source my offshore talent.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They brought me two candidates that exactly matched my hyper-specific criteria. I was extremely impressed they were able to deliver such high quality candidates in a relatively short period of time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes- this team is highly responsive and underpromises/overdelivers. In both instances- their timeline was 2-3 weeks. Both candidates were brought to me in 7-10 days.

What was your primary form of communication with Sagan Passport?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They challenge you to think differently about global talent. Their business model is unique to the space. They educate you on a complicated market. And they deliver the goods in their ability to source high-quality candidates in short periods of time.

Are there any areas for improvement or something Sagan Passport could have done differently?

I can't think of anything that I would ask Sagan to improve or do differently.

BACKGROUND

Introduce your business and what you do there.

I'm the COO of Pet Meadow, a pet products and services company. We provide private pet cremation and grief support services, offering compassionate care for pets and their families in partnership with veterinary practices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sagan Passport?

We needed help finding and hiring talent for specific work to scale our business.

SOLUTION

What was the scope of their involvement?

Sagan Passport has initiated searches for a fleet manager, project manager, financial bookkeeper, and inventory manager. The team has also sourced candidates and conducted initial interviews.

What is the team composition?

We've worked with 2–5 teammates from Sagan Passport.

How did you come to work with Sagan Passport?

Someone referred Sagan Passport to me. I also chose them because they had high ratings, and their pricing fit our budget.

How much have you invested with them?

The project cost is confidential.

What is the status of this engagement?

We started working with Sagan Passport in January 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've retained all but one of the employees Sagan Passport has placed. All of them have been with us for over six months. Moreover, our driver safety score has doubled in the last 12 weeks.

How did Sagan Passport perform from a project management standpoint?

Sagan Passport delivers on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Sagan Passport is strong at finding candidates that fit our desired profile.

Are there any areas they could improve?

There's nothing they need to improve.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of operations at Rheatic Wellness Institute, a company that provides specialized healthcare services focused on the diagnosis and treatment of autoimmune and inflammatory conditions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish for your Rheatic Wellness Institute?

We’ve hired two positions using Sagan Passport.

SOLUTION

What was the scope of their involvement?

Sagan Passport has been sourcing and presenting candidates, scheduling introductions, and working directly with our team to refine and enhance the talent search. The team has also provided candidate reports, interview summaries, and finalized hires.

What is the team composition?

We’ve been working with 2–5 teammates from Sagan Passport.

How did you come to work with Sagan Passport?

They were referred to me.

What is the status of this engagement?

We started working with them in January 2026, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had great results so far, including actual hires performing at expectations. In a matter of weeks, we had multiple qualified candidates in our platform.

How did Sagan Passport perform from a project management standpoint?

Sagan Passport delivers on time, communicates effectively, and follows through. We’ve been using virtual meetings, emails, and messaging apps to communicate.

What did you find most impressive about them?

Their direct communication and the quality of their candidates are impressive. They provide a fantastic customer experience.

Are there any areas they could improve?

No, they’ve done a great job.

BACKGROUND

Please describe your company and position.

I am the Accounting Manager of a programming company.

Describe what your company does in a single sentence.

Produces and distributes programming

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish?

Accounting

SOLUTION

How did you find Sagan Passport?

Online Search

Why did you select Sagan Passport over others?

Pricing fit our budget

How many teammates from Sagan Passport were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fulfill accounting roles within our department. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have maintained the staff that has been hired. They provide great candidates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Timely and great communication. 

What was your primary form of communication with Sagan Passport?

Email or Messaging App

What did you find most impressive or unique about this company?

They provided great candidates that met our needs. Their interview process helped us make fast and efficient decisions. 

BACKGROUND

Please describe your company and position.

I am the Director of Growth & Operations & Principal of Chaos Coordinators

Describe what your company does in a single sentence.

We offer support, marketing, coaching, and talent head-hunting for scale-ready and growth-minded small and medium-sized businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sagan Passport to accomplish?

• Hire Sagan to help us recruit top 1% global talent.

SOLUTION

How did you find Sagan Passport?

• Online Search
• Referral

Why did you select Sagan Passport over others?

• High ratings
• Pricing fit our budget

How many teammates from Sagan Passport were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Sagan supported our company as a global talent recruiting and onboarding partner, helping us add exceptional operators without taking on the overhead of equivalent U.S.-based hires. The scope of work included partnering with us to clarify the roles we needed, translating those needs into clear job descriptions and success profiles, sourcing and referring high-quality candidates aligned to our requirements, and supporting the onboarding and early success of new hires through structured documentation and launch plans. Throughout the engagement, Feli operated proactively as our day-to-day partner—consistently going beyond “yes” to deliver practical assets that made hiring and onboarding faster, clearer, and easier to execute.

Key deliverables

Sagan university training have been helpful for training and upskilling for team members

Role discovery and role scoping support (clarifying responsibilities, outcomes, and hiring priorities)

Drafted and refined job descriptions for targeted roles

Candidate sourcing/referrals with guidance on fit and role alignment

30–60–90 day onboarding and ramp plans to drive early performance

Onboarding documentation and supporting assets to integrate hires into our systems and workflows

Ongoing advisory support throughout the hiring and onboarding process (recommendations, improvements, and “above and beyond” execution help)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes from the engagement included faster time-to-fill on critical roles, higher-quality candidate matches, and a significantly smoother onboarding ramp—resulting in more capacity and less day-to-day operational burden on our leadership team. Specifically, we achieved (1) clear, execution-ready job descriptions and success profiles that reduced back-and-forth and improved candidate alignment,

(2) a consistent pipeline of vetted candidates that accelerated interview cycles and improved hiring confidence, and

(3) structured 30–60–90 day onboarding roadmaps and supporting documentation that shortened time-to-productivity and improved early performance expectations. The net result was reduced hiring cost versus U.S.-equivalent talent, improved operational leverage, and a repeatable hiring/onboarding system we can reuse for future roles.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sagan’s project management was organized and reliable. Deliverables were consistently completed on time (or ahead of schedule), with clear timelines, regular status updates, and tight follow-through. They were responsive to our needs, typically replying within [24hr timeframe], and they handled feedback quickly by incorporating changes without losing momentum. Overall, they made the process easier by proactively surfacing risks and presenting clear next-step options.

What was your primary form of communication with Sagan Passport?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most was how process-driven and execution-focused they are. Their workflow is structured, the communication is clear, and they maintain momentum without needing constant oversight. They also bring a strong understanding of both recruiting mechanics and operational follow-through, which made the engagement feel managed end-to-end rather than ‘handoff and hope.

Are there any areas for improvement or something Sagan Passport could have done differently?

 Honestly, there are hardly any areas for improvement. Sagan Passport delivered exactly what we needed high-quality global talent, strong recruiting partnership support, and a training ecosystem that helped hires ramp quickly across operations, project execution, and AI-enabled workflows. Communication was responsive, deliverables were on time, and the team consistently went above and beyond. If anything, any “improvements” would be minor preferences, not gaps in performance.