S11.mt

BACKGROUND

Please describe your company and position.

I am the E-Commerce Manager of Borg Cardona & Co Ltd

Describe what your company does in a single sentence.

Importation and distribution of pet products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire S11.mt to accomplish?

• Create a B2C website
• Re launch the B2B website

SOLUTION

How did you find S11.mt?

Referral

Why did you select S11.mt over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

The creation of a new B2C ecommerce site for a new online pet shop, including site and logo design, integration with an existing POS system, and the relaunch and integration of a B2B site. Additionally, a vehicle wrapping design was developed, capturing the brand essence

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The timely launch of the new B2C ecommerce site. The logo design ensuring it aligns with the brand identity. The B2B site, enhanced user interface and successful integration with the system are tracked through user feedback and order processing efficiency. The vehicle wrapping design's adherence to brand guidelines.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team consistently delivered on time, demonstrating a commitment to the outlined project timeline. Communication was a standout aspect of their approach—responsive and attentive to our needs. They not only listened actively to our requirements but also proactively sought feedback, ensuring that our expectations were not only met but often exceeded.

What was your primary form of communication with S11.mt?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their unwavering commitment to being customer-centric. From the initial stages of the project to this day, they consistently demonstrate a keen understanding of our needs and priorities. Their responsiveness and proactive communication set them apart, ensuring that any concerns or modifications were addressed promptly. 

The team not only met but exceeded expectations, delivering exceptional results in line with our vision. This customer-focused approach, coupled with their dedication to quality and timely delivery, made the entire collaboration a standout and highly successful experience.

Are there any areas for improvement or something S11.mt could have done differently?

No, there aren't any significant areas for improvement or notable changes I would suggest. The project was well-managed, and S11.mt demonstrated a high level of professionalism throughout. Any minor adjustments that arose during the project were promptly addressed, and overall, the experience was positive.