S-FX.com Small Business Solutions, LLC

BACKGROUND

Please describe your company and your position there.

We are a small hosting services and got this contract, had to provide an interactive web site to a big company in new jersey with multiple features

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire S-FX.com Small Business Solutions, LLC?

We hired s-fx.com to design $ develop this web site for us and we wanted to get great results for our client, they did a great job, especially with the after project support and SEO

What were your goals for this project?

We wanted to have a look & feel according to the Client Business Identity, wanted the site to load fast, to have the features that the client asked and to provide great level of optimization

SOLUTION

How did you select this vendor?

A family relative told us about https://www.s-fx.com and we talk with Shane, he was very cooperative, enthusiastic and from the first moment he gave us a very good impression, he knows what he does, you can talk to him and he makes you feel safe, and we were not mistaken, it was a pleasure doing business with them.

Describe the project in detail.

They meet us with the client, discuss the featured and requirements for the project, and started to design the brochures so the client can choose the perfect fit, and in about 1 month we were on the test and optimize part.

What was the team composition?

We had Shane as a project manager I assume and we meed with 4 more persons including copywriter, web designer, web developer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The client provides us insights of the new site search results and we achieve over 40% increase in traffic within the 2nd month.

How effective was the workflow between your team and theirs?

We were always in contact with a project platform they provide and normal communication tools like WhatsApp, whenever the client had a new idea, they adopt in instantly and it feels great to have a backup company that helps you and understand you.

What did you find most impressive about this company?

Their response and empathy were stellar. They are always giving the extra mile to have a client project successful

Are there any areas for improvement?

I wouldn't know what to say here

BACKGROUND

Please describe your company and your position there.

We are a 49 year-old, local environmental organization working to restore and protect NJ's largest water body - Barnegat Bay! I am the Executive Director and have been volunteering and working for the organization for 30+ years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire S-FX.com Small Business Solutions, LLC?

We approached S-FX.com to design a user friendly website that was dynamic enough to keep our audiences engaged. Since we are knee deep in advocacy campaigns and education efforts, our target audiences vary in their knowledge and understanding of the issues. Some are heavy on the science and policy whilst others are simply looking to enjoy the resource with taking health risks, i.e. swimmable and fishable waters.

What were your goals for this project?

We wanted a website that could accommodate the audiences and be dynamic. We asked S-FX.com to help us migrate data from multiple older websites and incorporate them into one! Success!

SOLUTION

How did you select this vendor?

The vendor responded to a Request for Proposals and met with our Staff to discuss the project. The meeting went very well and their proposal fit our needs. We engaged with them shortly after meeting.

Describe the project and the services they provided in detail.

The S-FX team led our Staff through all of the steps to develop design, content and feel of our new website. They helped us to integrate several websites into one with ease.

What was the team composition?

The project team was small and composed of Staff and Interns. We worked together with the S-FX.com team smoothly.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We now have a fully integrated website that has seen steady increases in its traffic and SEO.

How was project management arranged and how effective was it?

The project was organized well and all aspects of the design were achieved in a timely manner. Assistance as provided on an as-needed basis until completion.

What did you find most impressive about this company?

This company treats you like family. They are generous and kind and always available to help. They want their partners to succeed.

Are there any areas for improvement?

We were very pleased and have no suggestions for improvement.

BACKGROUND

Introduce your business and what you do there.

I’m the executive director of Illuminating Engineering Society, a non-profit standards development organization for the lighting industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with S-FX Small Business Solutions?

When I first joined IES, we didn’t have a full-time webmaster. So, I engaged Shane (CEO, S-FX Small Business Solutions) and his team to perform a variety of web-related services. We’ve interacted with him across a very wide spectrum of tasks.

He’s helped us with graphic design, web development, and webcasting. He also evaluated different association management systems and guided us to make the right decisions based on our current and future needs. Right now, we work with him primarily with our webcasts.

SOLUTION

What was the scope of their involvement?

In his current maintenance of our webcasts, Shane assists us from the very beginning to the end—from video production up to training our speakers before they have to present a live webinar. He also manages the moderation of the webinar by relaying audience questions. 

Shane and his team have also helped us to build a brand-new website from the ground-up. Even though we now have a full-time staff member managing the site, Shane remains an important resource for us.

What is the team composition?

Shane was my main point of contact. He has no problem reaching out to bring in other consultants with a better expertise on certain matters. I don’t think they were full-time S-FX employees, but through his network of connections, I was able to find us another consultant that works well with us.

How did you come to work with S-FX Business Solutions?

Shane was a staff member at another organization that I used to work at before he had his own company. We worked closely together then.

How much have you invested with them?

We’ve spent somewhere around $50,000–$100,000.

What is the status of this engagement?

Shane has helped out with IES since November 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Shane has ensured that our users have a positive engagement with our system. His work has definitely increased traffic to our website. He took us from a legacy system to a modern back-end operating system with a front-facing website that’s more flexible—it’s now compatible with newer software and technologies.

How did S-FX Business Solutions perform from a project management standpoint?

Shane is very timely and transparent about other projects that are on his schedule. He stands by all of his commitments and executes everything he says he’s going to do. He’s also extremely outward-facing and sociable. My staff communicated with him through e-mail or on the phone, but I would just text him since we’ve been working together for so long.

What did you find most impressive about them?

Shane’s problem-solving ability is amazing. I’m also extremely impressed by their commitment to discovering a long-term and sustainable solution instead of just a quick fix.

Are there any areas they could improve?

No, they do great work. They fill a void for organizations like ours.

Do you have any advice for potential customers?

Give them as much information, both from a historical perspective and the direction that you want your organization to go. Shane and his team will be fantastic at identifying solutions.

BACKGROUND

Introduce your business and what you do there.

I’m the HR director for a pharmaceutical packaging company in northern New Jersey.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with S-FX Small Business Solutions?

We brought S-FX on to redesign our website and to assist with both its front- and backend. We also needed training for employees to be able to update it internally.

SOLUTION

What was the scope of their involvement?

S-FX has redesigned our website throughout the years. They’ve taught us how to use WordPress, so we no longer have to call every time we want to make adjustments to the site. They’ve also worked on its SEO and have introduced Google Ads to maximize our exposure.

What’s more, they’ve helped develop a custom HR management program to track the attendance and performance of my employees. It’s an amazing business solution that also lets me track my production schedules. It makes creating reports and making changes to procedures so much easier.

What is the team composition?

My main point of contact is Shane (Chief Technologist, S-FX Small Business Solutions). A couple of others helped with the development stages, as well as troubleshooting. I would guess that I’ve worked with three or four teammates over the years.

How did you come to work with S-FX Business Solutions?

A colleague recommended them to me, who had also been a client of theirs. But I wasn't fully aware of their capabilities when I initially called them about our website.

How much have you invested with them?

We’ve spent around $25,000–$50,000 in total.

What is the status of this engagement?

We’ve been together since 2007, and the relationship is ongoing.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Due to the website help, we’ve gotten more hits and web-based inquiries which has led to an uptick in sales. Their work has also improved communication between departments, which are now able to log into the new management system. Our efficiency and production have increased as a result of that.

How did S-FX Small Business Solutions perform from a project management standpoint?

The communication has always been seamless. Shane is always reachable by email or on the phone, and we also have web meetings through TeamViewer, which allows him to access my computer remotely. He keeps us updated about our progress. Shane was also very accommodating of my requests for new features and functions, making changes on the fly. He's even frank with me about my most cost-effective options. As a business owner, it’s an ideal client-vendor relationship.

What did you find most impressive about them?

S-FX knows exactly what a small business owner might be looking for and tailors their offerings to my needs. You can buy big box management programs right off the shelf, but these typically include features that, frankly, aren’t necessary for our small business model. I appreciate the fact that Shane understands our specific needs and delivers products that are scalable and easy to use.

Are there any areas they could improve?

We’ve been working with them for about ten years now, and not a single criticism comes to mind. It’s been very stress-free.

Do you have any advice for potential customers?

Bring your ideas to the table, and let them know exactly what you’re looking to do. They’re very good about letting you know what’s viable and what’s not.

BACKGROUND

Introduce your business and what you do there.

I'm an executive director and CEO at CMT Association. We do certifications for financial professionals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with S-FX.com Small Business Solutions, LLC?

We were transitioning from a database vendor, so we needed a new company to help us with the frontend of our website and provide other IT services.

SOLUTION

What was the scope of their involvement?

Initially,  S-FX.com managed some of our vendors. Then, they began focusing more on the frontend development and things related to our database. They're currently managing our WordPress website and integration of our backend with the database. S-FX.com works alongside our in-house web producer, who handles the creative side of things. They also help us with third-party APIs and provide consulting services. 

What is the team composition? 

We mostly work with Shane (Owner and Chief Technologist, S-FX.com Small Business Solutions, LLC).

How did you come to work with S-FX.com Small Business Solutions, LLC?

The relationship had started before I joined the company. 

How much have you invested with them?

We pay them about $4,000 a month, so we've spent between $50,000–$200,000 over the past six years.

What is the status of this engagement? 

We started working with S-FX.com in 2013 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Overall, we're happy with the quality of their work.

How did S-FX.com Small Business Solutions, LLC perform from a project management standpoint? 

They're good communicators and keep us up-to-date with the status of the project. We mostly use email and phone to stay in touch.

What did you find most impressive about them?

They have quick turnaround times, which works very well for us.

Are there any areas they could improve?

The only thing I'd change is the documentation. We get a progress report at the end of each month, but we'd like to have an easier way to track the changes that have been made.

Do you have any advice for potential customers?

Keep an open line of communication and ask for their feedback. S-FX.com  has a creative way to solve different technological issues.