# Rootstack Rootstack Reviews (20), Pricing, Services & Verified Ratings - Premier Verified - 4.8 out of 5 average review rating - 6 connections joined Rootstack's Network [Visit Website](http://www.rootstack.com/?utm_source=other&utm_medium=clutch.co&utm_campaign=directory) [Get a Custom Proposal](https://clutch.co/profile/rootstack) **Your Digital Innovation Partners** Rootstack is an AI-driven software development company with 15+ years of experience helping enterprises and regulated industries build custom software, AI solutions, and intelligent digital products. Serving clients across the US, Canada, and LATAM, we have successfully delivered 350+ projects while maintaining a 95% client satisfaction rate. Our expertise in AI, automation, data, and modern software engineering enables organizations to innovate faster, scale securely, and achieve measurable business results. AI-driven technology solutions designed for organizations across Banking, Government, Healthcare, Insurance, Retail, Education, and Maritime. **See more about us:** https://tinyurl.com/rootstack-onesheet **What you get when working with us:** - Scale Faster with Senior Software Engineers and AI Specialists Across LATAM and the US - You will get experts in +90 technologies. - Smooth communication with our bilingual software developers. - Flexible time zones will always be available for our clients. - Tailored Engagement Models Designed to Fit Your Needs: IT Staff Augmentation, Outsourcing, Project-Based Development, and Managed Services. **End-to-End Software, AI, and Digital Transformation Solutions:** - Drive business efficiency and growth with AI-powered software solutions tailored to your needs - Reduce operating costs. - We adapt to the evolving needs of your project, creating customized solutions. - We also provide continuous support and maintenance services. - Fast and efficient deliveries are guaranteed since we use agile methodologies. - Our processes are iterative and foster constant collaboration with the client. **Schedule a Call** with Our Technology Experts and discover how Rootstack can transform your ideas into scalable, high-impact software and AI solutions. ## Company Information - Minimum project size: $50,000+ - Hourly rate: $50 - $99 - Number of employees: 50 - 249 - 3 Locations: - Austin, TX (Headquarters) - Panamá, Panama - Medellín, Colombia - Founded in 2010 - 2 languages: English, Spanish - 14 timezones: Central Standard Time (CST), Eastern Standard Time (EST), Mountain Standard Time (MST), Pacific Standard Time (PST), Argentina Standard Time (AGT), Brazil Eastern Time (BET), Central European Time (CET), Canada Newfoundland Time (CNT), Eastern European Time (EET), Greenwich Mean Time (GMT), Indiana Eastern Standard Time (IET), Phoenix Standard Time (PNT), Puerto Rico and US Virgin Islands Time (PRT), Universal Coordinated Time (UTC) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 30% Custom Software Development - 20% AI Development - 20% IT Staff Augmentation - 20% Mobile App Development - 10% Web Development ### Focus Areas - CMS Focus: - 100% Drupal CMS - Application Platforms: - 30% Amazon Application Development Framework - 30% Azure Platform - 30% Linux server - 10% Windows server - Frameworks and CMS: - 29% React - 29% Symfony - 28% Angular - 14% .NET - Mobile Platforms: - 25% Android App Development - 25% Hybrid & cross platform apps - 25% iPad iOS App Development - 25% iPhone iOS App Development - Programming & Scripting: - 20% ASP.NET - 20% JavaScript - 20% PHP - 10% AJAX - 10% C# - 10% Ruby - 10% Swift - AI Expertise: - 20% Chatbots & Conversational AI - 20% Machine Learning - 20% Natural Language Processing - 10% AI Recommendation Systems - 10% Cognitive Computing - 10% Computer Vision - 10% Voice and Speech Recognition - Mobile Focus: - 20% Consumer Mobile App Development - 20% Enterprise Mobile App Development - 20% Mobile Commerce - 20% Sales Enablement & CRM Mobile App Development - 10% Business Intelligence Mobile App Development - 10% Financial Mobile App Development ### Industries - 5% Hospitality & leisure - 10% Telecommunications - 5% Other industries - 10% Information technology - 5% Legal - 5% Education - 5% Supply Chain, Logistics, and Transport - 10% Financial services - 10% Business services - 10% Medical - 5% Real estate - 10% eCommerce - 10% Retail ### Clients - 50% Small Business (<$10M) - 45% Midmarket ($10M - $1B) - 5% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.6 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Rootstack offers competitive pricing with good value for cost, as noted by clients. Specific project costs range from $6,000 to $20,000 monthly, depending on engagement type and team size. Clients appreciate their responsiveness and quality, though some mention room for improvement in billing and communication. **Most Common Project Size**: Less than $10,000 based on 15 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - IT Staff Augmentation: $200,000 to $999,999 based on 6 reviews - Custom Software Development: $200,000 to $999,999 based on 5 reviews - Web Development: Less than $10,000 based on 5 reviews - API Development: $10,000 to $49,000 based on 2 reviews - Mobile App Development: Less than $10,000 based on 2 reviews - Application Testing: $10,000 to $49,000 based on 2 reviews - Application Management & Support: $1,000,000 to $9,999,999 based on 1 review - E-Commerce Development: $10,000 to $49,000 based on 1 review - Web Design: Less than $10,000 based on 1 review - Cloud Consulting & SI: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Rootstack Review Insights Overall Review Rating: 4.8 - Quality: 4.6 - Schedule: 4.4 - Cost: 4.6 - Willing to Refer: 4.8 ### Top Mentions - Communicative (5 mentions) - Timely (5 mentions) - Exceeds expectations (3 mentions) - Experienced (2 mentions) - Flexible (2 mentions) - Great project management (2 mentions) - Innovative (2 mentions) - Proactive (2 mentions) - Well-organized projects (2 mentions) - Attentive (1 mentions) - Autonomous (1 mentions) - Dedicated (1 mentions) - Great team (1 mentions) - High-quality work (1 mentions) - Professional (1 mentions) - Reliable (1 mentions) - Results-oriented (1 mentions) - Team players (1 mentions) - Transparent (1 mentions) - Unique expertise (1 mentions) ### Review Highlights **Efficient Custom Software Development** Rootstack delivered bug-free custom software applications on time, showcasing an understanding of complex project scopes. The team was responsive to feedback, although initial team composition required adjustment. **Flexibility and Responsiveness** Rootstack's flexibility and responsiveness in adapting to client needs are highly valued. Their seamless integration with client teams and strong communication skills contribute to successful project outcomes. **Proficiency in AWS Setup** Rootstack successfully set up AWS infrastructure and security for a client, demonstrating technical proficiency and platform mastery despite occasional project delays. The client noted the need for improvement in billing practices. **Innovative and Committed Team** Clients commend Rootstack for their innovation and commitment to project success. Their ability to plan effectively and maintain hardware expertise sets them apart from other development companies. **Accountability and Proactive Analysis** Rootstack stands out for their accountability and proactive analysis of tasks, ensuring quality work from the first delivery. Clients value their approach and seamless collaboration with in-house teams. **Attentive and Detail-Oriented Service** Rootstack provides attentive service, meeting client needs with a focus on detail. Their efforts result in adaptable, user-friendly platforms that clients find manageable and dynamic. **High-Quality Project Delivery** Rootstack consistently delivers high-quality projects that exceed client expectations. Their expertise in major technologies, proactive problem-solving, and transparency are key strengths. **Reliable and Professional Team** Rootstack's reliability and professionalism are consistently highlighted by clients. The team is always available and delivers on set goals, fostering trust and satisfaction among their clients. **Strong Online Presence Enhancement** Rootstack successfully enhanced clients' online presence, increasing market reach and efficiency. Their attentive project management and clear communication contribute to positive client experiences. ### Rootstack Reviews #### Web Dev for Bank (Featured Review) **The Project** - Services: Web Development - Project size: Less than $10,000 - Project length: Apr. - Sep. 2022 **Project Summary**: Rootstack migrated data from the old Drupal account and developed a new login portal for a bank. They also helped integrate the Drupal library and Acquia hosting. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Project Manager, Bank - Industry: Financial services - Client size: 1,001-5,000 Employees - Review Type: Online Review **The Review** — Dec 19, 2022 **Feedback Summary**: Rootstack met the internal team's expectations and produced all the promised deliverables on time. They were collaborative and organized, ensuring an effective workflow. Their agility, knowledge, and versatility were hallmarks of their work. ""The agility, knowledge, and versatility of the team were very impressive."" **BACKGROUND** Please describe your company and your position there. Administradora de Proyectos **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Rootstack, and what were your goals? We hired Rootstack to migrate our account credentials on Drupal **SOLUTION** How did you select this vendor and what were the deciding factors? We chose Rootstack because of their experience in the bank and financial sector, so they knew what a bank of a website needed to have in terms of backend configuration. Also they already knew how Drupal works and we needed this technology to migrate the website. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. Our company needed to migrate all the data, website features, and sensitive information from the Database connected to Drupal so everything would be reflected in the new account. Rootstack created the profile users as webmaster, made a backup of the information, and migrated all the factors to replicate the operation and interface in the new Drupal account and Acquia hosting. A new Drupal library plugin was added so our Marketing team could have detailed visibility on the users, time on page, visits, and technical performance of their overall website. How many people from the vendor's team worked with you, and what were their positions? Two Rootstack developers, a Project Manager, and an internal QA from our company participated in this project. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? It was a clean migration, the expectations of the vice presidency were met and it was a successful project Describe their project management style, including communication tools and timeliness. We had technical work sessions, we had scheduled tasks, both teams participated in the meetings and their were organized to meet deadlines What did you find most impressive or unique about this company? The agility, knowledge, and versatility of the team were very impressive. The know-how experience is well perceived Are there any areas for improvement or something they could have done differently? Maintain the standard and good disposition, do not lower the quality in the service in the future --- #### Custom Software Dev for Consulting Company **The Project** - Services: Custom Software Development, IT Staff Augmentation - Project size: $200,000 to $999,999 - Project length: July 2023 - Ongoing **Project Summary**: Rootstack provided custom software development for a consulting company. They built custom web portals and SaaS applications. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Consulting Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jun 19, 2024 **Feedback Summary**: Rootstack's deliverables were seamless and bugless. They finished and demonstrated everything on time. The team was efficient, hardworking, and on top of the ball. ""Their ability to understand the complexity of our project scope and deliverables was impressive."" **BACKGROUND** Please describe your company and position. I am the CEO of a consulting company Describe what your company does in a single sentence.We help clients by our ability to operationalize new business opportunities by applying real-world experience with next generation technology applications. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Rootstack to accomplish?Develop new software applicationsLead the software development processSupport the application post go live **SOLUTION** How did you find Rootstack?ReferralWhy did you select Rootstack over others?Referred to meCompany values alignedHow many teammates from Rootstack were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Building a suite of software applications for helping laboratories work more collaboratively with each other and the consituents they serve.  Deliverables included custom web portals and SaaS applications that allowed the laboratory partners to connect to a central hub, load test compendiums, connect with other laboratory partners, and provide / consume lab tests offered by the collective group of laboratory partners.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Completion of core software applicationsDemonstration of all functioning features of the application, free from bugs or errorsDemonstration of data flow and outputs that were critical to the application logicDescribe their project management. Did they deliver items on time? How did they respond to your needs?The project was delivered on the timeline proposed and under traditional sprints which encompassed 2 weeks of development effort for each sprint.What was your primary form of communication with Rootstack?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Their ability to understand the complexity of our project scope and deliverables was impressive.Ability to work quickly through challenges or problems with the application strategy or designAbility to accept feedback and criticism about certain parts of the project in a professional and responsive wayAre there any areas for improvement or something Rootstack could have done differently?The team makeup took some time to get pefect.  Two or three resources either fell off the project or were re-assigned.  This is a natural part of this type of work, but it would have been nice to have the current team aligned this way from the beginning. --- #### Product Management System Dev for Technology Company **The Project** - Services: API Development, Application Testing, Custom Software Development, IT Staff Augmentation, Web Development - Project size: $10,000 to $49,999 - Project length: June 2022 - Ongoing **Project Summary**: Rootstack has set up a product management system for a technology firm. The team's tasks involve integrating the system with various sales channels and connecting its components with other management systems.  **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** Technical Lead, Technology Company - Industry: Retail - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Sep 6, 2023 **Feedback Summary**: Thanks to Rootstack, the client has successfully implemented the product management system. This has improved their processes and enabled them to do data enrichment processes from various sources. Their delivery time and work quality have improved. The team is instrumental to these achievements.  ""I appreciate the level of communication that exists with all the teammates who interact with me."" **BACKGROUND** Please describe your company and position.I am the Technical Lead Describe what your company does in a single sentence.We represent technology brands in Latin America for the sale of their products through digital and physical channels **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Rootstack to accomplish?Development of innovative softwareDigital product managementMaintenance of digital systems **SOLUTION** How did you find Rootstack?ReferralWhy did you select Rootstack over others?Pricing fit our budgetGood value for costReferred to meHow many teammates from Rootstack were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Setting up a product management system, enriching the information, and sending it through integrations with various sales channels. Additionally, creating integration components for the different management systems **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We implemented a product management system, improving the company's processes by centralizing catalog information in a central system. We conducted data enrichment processes from various sources, reducing manual tasks performed by business users. Regarding team management, we have improved both delivery times and the quality of our workDescribe their project management. Did they deliver items on time? How did they respond to your needs?The team's work is conducted using the SCRUM framework. Nowadays, the team is mature enough to handle requirements autonomously and suggest improvements. Deliveries are generally made on time and as planned.What was your primary form of communication with Rootstack?Virtual MeetingWhat did you find most impressive or unique about this company?I appreciate the level of communication that exists with all the teammates who interact with me, making it easy to identify and manage needs promptly. There is a clause in the contract that prohibits hiring resources from Rootstack internally within the company. Many times, I have chosen another provider solely because of this condition. Are there any areas for improvement or something Rootstack could have done differently?Also, what we've been improving is the quality of our delivery, ensuring that we conduct sufficient testing to avoid affecting existing workflows with new developments. --- #### E-Commerce Site Dev for Construction Company **The Project** - Services: E-Commerce Development - Project size: $10,000 to $49,999 - Project length: May - Dec. 2020 **Project Summary**: A construction company hired Rootstack to develop an e-commerce website from scratch. The tasks included consulting services, software design, software consulting, form layout, and product list. **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Sales & Marketing Manager, Construction Company - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — May 11, 2022 **Feedback Summary**: Rootstack responded to all requests and resolved all issues, earning the client's approval. The partnership brought massive results. Thanks to the team, there was an average of 6,800 site visits per week. The versatility to adapt to changing requests was their team asset. ""They were equipped with excellent response times and capacity for action focused on us."" **BACKGROUND** Please describe your company and your position there. Construction company, Sales and Marketing Manager **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Rootstack, and what were your goals? We hired Rootstack to develop our e-commerce website project. We wanted our system to be connected with the e-commerce website and we were seeking to gain visibility online. **SOLUTION** How did you select this vendor and what were the deciding factors? We chose Rootstack because they were able to build our e-commerce from scratch meeting all of our needs and linking our internar system with the e-commerce website. It was a taylor-made project. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. Implosa headless ecommerce project that includes consulting services, software design, website software consulting where the main page, form layout, products, products list, shopping cart, checkout process steps, login was implemented, user resgitration, orders and API definition and backend integration flow How many people from the vendor's team worked with you, and what were their positions? 1 PM, 2 developers, 1 designer **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? We are satisfied with the work done by Rootstack. Our requests have been responded to and favorably resolved during project deliveries. Despite the fact that it was a 100% virtual work, communication obstacles were overcome successfully. The project is achieving extraordinary results, increasing the presence on the web and e-commerce with an average amount of +6,800 visits per week. Describe their project management style, including communication tools and timeliness. We had meetings to receive the deliveries of the project, sometimes twice a month or on a weekly. What did you find most impressive or unique about this company? The versatility to adapt to our requests. Are there any areas for improvement or something they could have done differently? Since it is a 100% remote work, from both sides were needed to overcome communication issues. --- #### Engineering Staff Augmentation for Commercial Cleaning Firm **The Project** - Services: IT Staff Augmentation - Project size: $200,000 to $999,999 - Project length: May 2017 - Ongoing **Project Summary**: Rootstack augments the engineering team of a cleaning services company. They help the client expand and enhance their software assets. Their work involve supporting the site, service request system, and more. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, Commercial Cleaning Company - Industry: Arts, entertainment & music - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Mar 1, 2021 **Feedback Summary**: Rootstack has completed the client's deliverables in a quick and effective manner. The company appreciates their flexibility, transparency, and responsiveness. What stands out the most is their expertise in major technologies, which enables a seamless workflow. ""I was amazed by the speed with which they were able to put together the specific tech team we needed." " **BACKGROUND** Please describe your company and your position there. I am the Co-founder at a commercial cleaning services company headquartered in Panama that caters to both private and public enterprises. With 6+ years of experience, we provide expert services with our unique vertical integration system. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Rootstack? We needed to expand our technology teams rapidly and with qualified and senior engineers. We required support to improve our website, our service request system and our internal company operations software, all of which are crucial for our business to run smoothly. What were your goals for this project? We wanted to expand and improve our software assets to have a competitive edge in the market. Besides, we needed to work on a tight schedule and Rootstack could provide us with the talent we needed right away. **SOLUTION** How did you select Rootstack? We had participated in one of their webinars and chose them because they have 10+ years of experience in the industry, work with the latest technologies and methodologies in the market and have an effective hands-on approach to solve any issues that may arise. Describe the project in detail. We needed to grow our tech team to tackle diverse projects. We had to revamp our website’s design and performance. We also needed to improve our online service request system and our internal software like our CRM and ERP. All in all, we needed integral assistance with our digital transformation process. What was the team composition? We hired 8 software engineers, a Project Manager and a Tech Lead to work together with our in-house tech team. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? All solutions were delivered successfully. The team exceded our expectations in terms of expertise and human skills. They went the extra mile to fulfill all of our requests and make sure all objectives were met, and we will continue working together. How effective was the workflow between your team and theirs? Rootstack works on our same time zone so they were always available to go through with our requests right away. They have excellent communication skills, are very transparent with their work, and are willing to help proactively when problems arise. What did you find most impressive about this company? I was amazed by the speed with which they were able to put together the specific tech team we needed. They work with high-performing experts certified in all major technologies who are also focused on making clear communication and continuous support a priority. Are there any areas for improvement? There’s always room for minor improvement but they were highly attentive to detail and delivered outstanding quality work. --- #### Web Dev Augmentation for Digital Marketing Company **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Oct. 2020 - Ongoing **Project Summary**: Rootstack provides augmented development services for a digital marketing company. They work directly with the internal team to tackle new projects, typically in Drupal or WordPress. **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Operations Director, Digital Marketing Company - Industry: Advertising & marketing - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 17, 2021 **Feedback Summary**: Compared to previous developers the company has worked with, Rootstack produces quality work on the first delivery. They hold themselves accountable by analyzing given tasks to understand the underlying need before executing. On top of that, the team has meshed well with the in-house staff. "“They want to understand our needs rather than just executing based on our requirements.” " **BACKGROUND** Introduce your business and what you do there. We’re a digital marketing company that focuses on marketing services along with web design and development. I’m one of the partners and the operations director. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Rootstack? We were looking to take on some additional development resources to support some of our business without necessarily being full-time hires. **SOLUTION** What was the scope of their involvement?  Rootstack provides flexible development resources depending on our month-to-month needs. We’ll primarily reach out to them when we bring on new projects, tell them the specific skill sets we’re looking for, and define the number of hours. Then, they give us a few options to select from. A lot of the work they do is within Drupal and WordPress. As of right now, we’ve only utilized their development services, but we’ve talked about potentially onboarding additional resources in the future for UX and QA. What is the team composition?  We work with about 3–5 developers depending on the need. Some have worked with us on a short-term basis, and others have been with us for longer. How did you come to work with Rootstack? I’ve been aware of Rootstack for several years now, so it was just about finding the right time and need. As far as how we started working with them, we brought on one of their developers for a short period to try them out. Things went well, so we gradually expanded from there.  How much have you invested with them? There’s no set amount because it’s based on time used and resources needed. We spent about $20,000 per month between December 2020 and January 2021, but it’ll probably go down in the near future. What is the status of this engagement? We’ve been working with them since October 2020. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We’ve definitely had more success with Rootstack over other contractors. Whereas past developers have given us work with a lot of issues, Rootstack seems to get things right the first time, which has made them a big asset to us. How did Rootstack perform from a project management standpoint? We like working with them. Their developers are generally managed by our internal team within our project management tools. We haven’t been any issues with communication, so far, and it’s nice to see that they take on a lot of accountability.  At the administrative level, It’s been great. I like that I can request a resource within specific criteria, and they’ll get things ramped up within the day if not the next. What did you find most impressive about them? One of the impressive things about them is their accountability. Other contractors we’ve worked with will typically just take our specs and do exactly what it says on the page. But, Rootstack’s team tends to analyze the task a little bit more. They want to understand our needs rather than just executing based on our requirements. Are there any areas they could improve? No, the experience has been pretty solid so far. Any issues that we’ve had have been minor, and they’d resolve them right after we’d talked to them. --- #### Custom Software Development for Business Strategy Company **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: June 2019 - Ongoing **Project Summary**: A business strategy company is working with Rootstack in order to develop the main functions of one of their biggest and most important projects. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO & Founder, Business Strategy Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Dec 19, 2020 **Feedback Summary**: The company is happy with the final results of the project as they were accomplished in a professional manner. All the agreed-upon goals at the start of the partnership were met satisfactorily. The Rootstack team is always reliable and available for any of the company's needs. ""There isn't any space for improvements, since they have it all." " **BACKGROUND** Please describe your company and your position there. I'm Gregory Estevez CEO & Founder of the company based in Philadelphia, Pennsylvania United States of America. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Rootstack, and what were your goals? We have been working closely with Rootsack for the past months on one of our biggest and important projects. Their team has successfully developed part of the main functions of this software. **SOLUTION** How did you select Rootstack and what were the deciding factors? We were contacted by a representative from Rootstock back in 2018 for the first time. We spend almost a whole Year analyzing them, following their footsteps, and seeing other companies' reviews. Them for the Year 2019 we began doing business with them. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. They have shown availability when needed for their help, even though our time zones are completely different. In other words, they are a great and professionals team, I recommend their services to any Software Company that needs assistance.  How many people from the vendor's team worked with you, and what were their positions? There were 6 of them. The first person did the Consult, the second did guide me to get the needed personnel on board, the third one was a front end developer, the fourth was a designer, the fifth was a react native developer, and the last one was a back end developer. All fully equipped and professional. **RESULTS & FEEDBACK**   Can you share any measurable outcomes of the project or general feedback about the deliverables? The outcomes were amazing and very professional. Any set goals were reached as requested.  Describe their project management style, including communication tools and timelines. We use a couple of methods for communications. Such as slack, emails, skype, and video conferences through zoom. We also used to schedule every meeting ahead of time using the services from google calendar.  What did you find most impressive or unique about this company? Their word, and reliability. Always available, there for you when we need them. When looking for a qualified engineer they find them.  Are there any areas for improvement or something they could have done differently? There isn't any space for improvements, since they have it all.  --- #### Drupal Web Development for Insurance Company **The Project** - Services: Web Development - Project size: Less than $10,000 - Project length: July 2020 - Ongoing **Project Summary**: Rootstack has provided Drupal development for a number of projects. Recently, they’ve been building a system that allows customers to identify and purchase suitable insurance policies online. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder & VP, Insurance Company - Industry: Financial services - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 16, 2020 **Feedback Summary**: End-customers praise the insurance program for it’s transparency, considering it a positive selling point. Rootstack provided attentive project management and communicated clearly about progress. Future clients can expect a partner who listens to them and follows through on requirements. ""We have reached new markets and done so in a more effective way than we did before." " **BACKGROUND** Introduce your business and what you do there I work at an insurance company. **OPPORTUNITY / CHALLENGE** What challenges were you trying to address with Rootstack? We’ve had different projects with them involving Drupal development. **SOLUTION** What was the scope of their involvement? They developed our website, in which they added an integration for video calls, an online chat, etc. They also developed a system that allows our clients to calculate the costs of an insurance policy online, make payments, and buy an insurance package. What is the team composition? We work with about 3-4 people. How did you come to work with Rootstack? I personally knew one of the founders and this was the reason why we had the first project with them. However, we’ve decided to continue our collaboration because they are very professional and always meet all deadlines with great quality. How much have you invested in them? We’ve spent between $6,000-$8,000. What is the status of this engagement? We have been working on this last project for the last two months, although the first development was three years ago. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The insurance word has been also, somehow impacted with technology. Nowadays, the users are more aware of the content of the products. They do Google research before buying anything, they know the prices, make comparisons, etc. Having a strong online presence has allowed us to reach these clients. We have reached new markets and done so in a more effective way than we did before. How did Rootstack perform from a project management standpoint? Their communication is great, the project manager did a great job, and they were always pending on deadlines, changes, etc. We are very happy in that aspect. What did you find most impressive about them? They understand our needs very well and have been able to translate that into the website. Are there any areas they could improve? We are very happy with their work. --- #### Web Design for Financial Services Firm **The Project** - Services: Web Design - Project size: Less than $10,000 - Project length: Jan. - Mar. 2015 **Project Summary**: Rootstack developed two websites for a financial services provider. The team focused on creating an easy-to-use and secure CMS that can help in boosting the client's traffic. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Technological Marketing Coordinator, Financial Service Firm - Industry: Financial services - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Sep 7, 2020 **Feedback Summary**: Thanks to Rootstack's effort, the client's traffic towards the pages has increased. The team has solid experience in website development, hosting, and managing domains. They were excellent and compliant. ""They provide excellent attention and compliance." " **BACKGROUND** Please describe your company and your position there. I work as Technological Marketing Coordinator for a financial services firm. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Rootstack? Development of 2 websites What were your goals for this project? Make a page easy to use and use a secure cms that allows us to generate traffic of people on our pages. **SOLUTION** How did you select Rootstack? By, experience in other projects. Describe the project in detail. We have increased the traffic of people towards the web pages, indicative that the SEO work carried out in the web development of the pages. From Rootstack it was exactly what we needed.  Users have responded favorably to the easy usability and good design of the web pages that make users have an experience that invites them to continue browsing them.  What was the team composition? Account officer, web developers and technology marketing coordinator. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We, as those responsible for these self-administrating sites, are satisfied with the innovative, committed and organized team of Rootstack, which not only maintains a solid experience in website development but also as hosting providers and managers of domains and certificates of security. How effective was the workflow between your team and theirs? They provide excellent attention and compliance. What did you find most impressive about this company? Their capacity for rapid development and the portfolio of companies they have worked for. Are there any areas for improvement? For now I don't have any. --- #### Drupal Web Dev for Leading Scientific Research Organization **The Project** - Services: Web Development - Project size: Confidential - Project length: Aug. 2016 - Ongoing **Project Summary**: A research institution hired Rootstack to revamp an outdated website. The team redesigned the Drupal platform, mirroring it to the institution’s corporate image. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 3.0 - Willing to Refer: 4.0 **The Reviewer** Web Specialist, Leading Research Organization - Industry: Other industries - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 21, 2020 **Feedback Summary**: The updated platform was adaptable and easy to use. The team at Rootstack strives to work hard and meet their client’s needs. Their responsiveness is also noteworthy. Customers can expect a team that has a strong attention to detail. ""Rootstack made our platform more manageable and dynamic." " **BACKGROUND** Introduce your business and what you do there. I’m a web specialist at a research institution. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Rootstack? Our previous website was outdated. We were looking for someone to redesign our site. **SOLUTION** What was the scope of their involvement? The team at Rootstack redesigned our Drupal platform. Our team took this as a chance to adapt the design to the institute’s new corporate image. What is the team composition? We worked with about three people. How did you come to work with Rootstack? We had a licitation where they applied. After that process, we selected them. What is the status of this engagement? We started working with Rootstack in May 2016. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Rootstack made our platform more manageable and dynamic. The project is completed, but their team still provides maintenance services for us. The site is flexible, adaptable, and has great usability. How did Rootstack perform from a project management standpoint? Along with being attentive, the team at Rootstack always replies promptly. What did you find most impressive about them? During the engagement, their team was able to maintain a balance between what we originally requested and what they delivered. Are there any areas they could improve? The team met the requirements that were asked of them. They were attentive and met deadlines. --- #### Mobile App Dev & Support for Pool Manufacturer **The Project** - Services: Mobile App Development - Project size: $50,000 to $199,999 - Project length: Jan. 2016 - Ongoing **Project Summary**: Rootstack developed a mobile app that controls equipment in swimming pools and spas. They built the app using HTML and then developed a second version with more complex features. Support is ongoing. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Technology & QA, Swimming Pool Company - Industry: Manufacturing - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 19, 2019 **Feedback Summary**: Clients have responded favorably to the versatile, user-friendly, and well-designed app. Internal stakeholders are equally as pleased with Rootstack’s innovative, committed, and organized team, who not only maintain strong software expertise but also have experience working with hardware. "“They’re organized and dedicated, and they plan their projects very well.” " **BACKGROUND** Introduce your business and what you do there. I’m the VP of technology & QA at a swimming pool manufacturing company. We make spa controls for portable spas and swimming pools. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Rootstack? We wanted to develop a leading-edge WiFi app that would remotely control equipment in swimming pools and spas from anywhere in the world. **SOLUTION** What was the scope of their involvement? Rootstack developed the mobile app for our swimming pool controller. They used HTML. A year-and-a-half later, they helped us build a more complex version, with added features and submenus.  We don’t have any open projects with Rootstack right now, but they are maintaining our products. What is the team composition? There are four people. How did you come to work with Rootstack? A friend introduced me to the president of Rootstack. How much have you invested with them? My company has spent less than $100,000. What is the status of this engagement? We started working together in 2016, and the work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Rootstack did a fantastic job. We received a very good review from one of our customers in regard to the app’s versatility, ease of use, and graphics. The team is very skilled. We’ve enjoyed working with them. How did Rootstack perform from a project management standpoint? They’re very innovative. They always make a good contingency plan and have a plan B if plan A doesn’t work. The team listens and communicates well. They’re organized and dedicated, and they plan their projects very well. They stand behind their deadline and do whatever it takes to make it happen.  What did you find most impressive about them? Some of their team members have in-depth experience with hardware. That’s a great advantage compared to other software development companies who don’t have hardware expertise. Are there any areas they could improve? No, they have a very capable and responsive team. We are happy with them. --- #### AWS Implementation for Outsourcing Services Company **The Project** - Services: Cloud Consulting & SI, IT Staff Augmentation - Project size: Confidential - Project length: Mar. 2025 - Ongoing **Project Summary**: Rootstack provides AWS development services for an outsourcing services company. The team has set up the client's AWS organization with all the solutions structured with IaaC with Terraform. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** VP of Innovation, Outsourcing Services Company - Industry: Business services - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Aug 22, 2025 **Feedback Summary**: Rootstack has successfully completed the project, and the client is satisfied with the results. Although there have been some delays in the project, Rootstack has delivered quality work and is trustworthy. The team communicates via virtual meetings. ""Rootstack has fully onboarded and dominated the platform."" **BACKGROUND** Please describe your company and position.I am the VP of Innovation of an outsourcing services company.Describe what your company does in a single sentence.Provide CX outsourcing services in companies in the US. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Rootstack to accomplish?AWS Infraestructure Set UpAWS Security Set Up **SOLUTION** How did you find Rootstack?ReferralWhy did you select Rootstack over others?Trust on ExecutivesHow many teammates from Rootstack were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.Setting up the AWS Organziation with all the solutions structured with IaaC with Terraform. Setting up the CI/CD process for updates. Setting up security services within AWS for proper tracking **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?THe infraestructure in AWS is fully working and Rootstack has fully onboarded and dominated the platform. Describe their project management. Did they deliver items on time? How did they respond to your needs?It has beeen a long process. Some times things were delivered on time, other it wasnt. But overall good. What was your primary form of communication with Rootstack?Virtual MeetingWhat did you find most impressive or unique about this company?Did not interact much with Rootstack.Are there any areas for improvement or something Rootstack could have done differently?Billing  --- #### Custom Software Development for FinTech Co **The Project** - Services: Application Testing, Custom Software Development, Web Development - Project size: $1,000,000 to $9,999,999 - Project length: July - Dec. 2024 **Project Summary**: Rootstack provides development services for a fintech company. The team is responsible for developing an origination, credit, and collection system for web and WhatsApp, focusing on non-tech-savvy customers. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Technology VP, Tafitech - Industry: Financial services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Sep 23, 2024 **Feedback Summary**: Thanks to Rootstack's work, the client has seen an increased number of customers and amount of money placed. The team works in an agile manner with a scrum methodology and communicates via virtual meetings, emails, and messaging apps. The team's excellent programmers have impressed the client. ""The excellent programmers who placed us and the work methodology have been impressive."" **BACKGROUND** Please describe your company and position.I am the Technology VP of TafitechDescribe what your company does in a single sentence.We are a fintech dedicated to consumer lending.Through affiliate merchants **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Rootstack to accomplish?Optimize the development processUse Rootsack developers to accelerate our needsTo improve the quality of service to our businesses and customers **SOLUTION** How did you find Rootstack?ReferralWhy did you select Rootstack over others?Close to my geographic locationPricing fit our budgetHow many teammates from Rootstack were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Develop, on the web and WhatsApp, an origination, credit and collection system. For customers with little financial knowledge, through vendors.Our customer profile is people with little or no financial inclusion.With rootstack we want to optimize this entire process, in order to reduce costs, and reach about 50,000 customers by 2024  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The number of customers, and the amount of money placedDescribe their project management. Did they deliver items on time? How did they respond to your needs?Development work in agile with scrumm methodology.What was your primary form of communication with Rootstack?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The excellent programmers who placed us and the work methodology have been impressiveAre there any areas for improvement or something Rootstack could have done differently?No, everything is within normal --- #### API & Custom Software Development for Education Company **The Project** - Services: API Development, Application Management & Support, IT Staff Augmentation - Project size: $1,000,000 to $9,999,999 - Project length: Jan. 2022 - Ongoing **Project Summary**: An education company has hired Rootstack for custom software development services. The service provider has been responsible for redesigning the client's data architecture and recreating a SaaS application.  **Review Rating**: 5.0 - Quality: 3.5 - Schedule: 3.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Technology, EOS - Industry: Education - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jun 12, 2024 **Feedback Summary**: The client has been satisfied with the work from Rootstack, and the software they have created works properly. The team delivers on time and consistently exceeds the client's expectations. The client has been impressed with the talented team that Rootstack has recruited. The teams meet virtually.  ""Rootstack has exceeded all of my expectations."" **BACKGROUND** Please describe your company and position.I am the Vice President of Technology of EOSDescribe what your company does in a single sentence.Help students **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Rootstack to accomplish?Redesign our data architectureRecreate a SAAS application **SOLUTION** How did you find Rootstack?Online SearchWhy did you select Rootstack over others?Great culture fitCompany values alignedHow many teammates from Rootstack were assigned to this project?24Describe the scope of work in detail. Please include a summary of key deliverables.NA **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Working softwareDescribe their project management. Did they deliver items on time? How did they respond to your needs?Everything is on time.What was your primary form of communication with Rootstack?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Rootstack has an amazing ability of finding extremely talented people that love what they do. I have worked with many staff augmentation companies and Rootstack has exceeded all of my expectations.Are there any areas for improvement or something Rootstack could have done differently?No we are still working with them --- #### Staff Augmentation & Software Dev for Financial Services Co **The Project** - Services: Custom Software Development, IT Staff Augmentation - Project size: Less than $10,000 - Project length: Aug. - Oct. 2023 **Project Summary**: Rootstack provided staff augmentation services for a financial services company. The team supported the client with DevOps and continuous integration and continuous delivery (CI/CD) work and code validation. **Review Rating**: 4.0 - Quality: 3.0 - Schedule: 2.0 - Cost: 3.5 - Willing to Refer: 3.5 **The Reviewer** IT Architect, Financial Services Company - Industry: Financial services - Client size: 201-500 Employees - Review Type: Online Review **The Review** — Oct 25, 2023 **Feedback Summary**: Rootstack delivered four repositories that met the client's DevOps standards. The team had good communication and collaborated smoothly with the client's team. Rootstack was responsive via email. ""I was impressed by their good communication."" **BACKGROUND** Please describe your company and position.I am the Arquitecto IT of a financial services companyDescribe what your company does in a single sentence.Financial Services **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Rootstack to accomplish?DevOps **SOLUTION** How did you find Rootstack?ReferralWhy did you select Rootstack over others?Referred to meHow many teammates from Rootstack were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.CI/CD and DevOps Standards definitions. The first 4 repositories with code validations and builds. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?4 repositories with build/release and document with DevOps StandardsDescribe their project management. Did they deliver items on time? How did they respond to your needs?At the beginning it was bad, maybe the wrong specialist, after a change of specialist it was smoothWhat was your primary form of communication with Rootstack?Email or Messaging AppWhat did you find most impressive or unique about this company?I was impressed by their good communication.Are there any areas for improvement or something Rootstack could have done differently?Validate assigned specialist before starting the project --- #### Mobile App Dev for Technology Services Company **The Project** - Services: Mobile App Development - Project size: Less than $10,000 - Project length: Jan. - Oct. 2023 **Project Summary**: Rootstack provided mobile app development for a technology services company. They helped the client create an app for a project set to launch in November. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Full Stack Developer, Matrix - Industry: Information technology - Client size: 5,001-10,000 Employees - Review Type: Online Review **The Review** — Oct 20, 2023 **Feedback Summary**: Rootstack delivered the mobile app on time and with the expected quality. Throughout the development, the team had excellent communication skills that resulted in a seamless collaboration. The team was hardworking and professional, which impressed the client. ""They are hardworking and highly professional."" **BACKGROUND** Please describe your company and position.I am the Full Stack Developer of MatrixDescribe what your company does in a single sentence.Matrix is the leading technology services company with 11,200 employees worldwide. Since its foundation in 2001, Matrix has made more than 100 mergers and acquisitions and has executed some of the largest IT projects in Israel. The company specializes in the implementation and development of leading technologies ,software solutions and products, providing its customers with infrastructure and consulting services, IT outsourcing, offshore, training and assimilation and serves as representatives for the world's leading software vendors. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Rootstack to accomplish?For mobile app development **SOLUTION** How did you find Rootstack?ReferralWhy did you select Rootstack over others?Referred to meHow many teammates from Rootstack were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.we hire Rootstack to develop us an awesome mobile application for our upcoming project will be launch in November **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?rootstack work diligently making this project successfulDescribe their project management. Did they deliver items on time? How did they respond to your needs?their communication was excellent and very respectful, and they deliver on timeWhat was your primary form of communication with Rootstack?Virtual MeetingWhat did you find most impressive or unique about this company?They are hardworking and highly professional.Are there any areas for improvement or something Rootstack could have done differently?NO all work are done perfectly --- #### Web Dev & Maintenance for Financial Services Firm **The Project** - Services: Custom Software Development, E-Commerce Development, Web Development - Project size: Confidential - Project length: July 2023 - Ongoing **Project Summary**: Rootstack provides ongoing web development services for a financial services company. The team is in charge of implementing new features on the client's site and providing maintenance support. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Employee, Financial Services Firm - Industry: Financial services - Client size: 10,001+ Employees - Review Type: Online Review - Verified **The Review** — Sep 8, 2023 **Feedback Summary**: So far, the client has been pleased with Rootstack's services. Despite being provided with limited information, the team has managed to quickly understand the client's requirements. Moreover, the team is very responsive — they attend to any queries and requests promptly. ""We're impressed with their ability to understand requirements with little explanation."" **BACKGROUND** Please describe your company and position.I am the - of an other industry companyDescribe what your company does in a single sentence.Provide financial solutions to clients **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Rootstack to accomplish?Website MaintenanceDeployment of new web features **SOLUTION** How did you find Rootstack?ReferralWhy did you select Rootstack over others?High ratingsPricing fit our budgetReferred to meHow many teammates from Rootstack were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.Regular maintenance of our websites, develop new functionalities according to market trends and good practices **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The feature of translations by country achieved a correct distribution of almost 95% of users to their corresponding countryDescribe their project management. Did they deliver items on time? How did they respond to your needs?For the most part, many times the delays are not their fault, but ours. They are very attentive to comply with what is requested and that this turns out in the best possible way.What was your primary form of communication with Rootstack?Virtual MeetingWhat did you find most impressive or unique about this company?We're impressed with their ability to understand requirements with little explanation.Are there any areas for improvement or something Rootstack could have done differently?Improve quote offers delivery times --- #### Development Staff Augmentation for Banking Organization **The Project** - Services: Custom Software Development, IT Staff Augmentation - Project size: Confidential - Project length: Mar. 2022 - Ongoing **Project Summary**: Rootstack provides staff augmentation for a banking organization. The team works with Java, Red Hat Process Automation Manager, APIs, and Simple Object Access Protocol and does services orchestration. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Project Specialist, Banking Organization - Industry: Financial services - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Aug 25, 2023 **Feedback Summary**: The client is pleased with the project's results and Rootstack's performance in project control and task organization. Although there have been delays, the team has a positive attitude and remains committed to the goals. The quality of the resources they've provided has improved for each project. ""I'm impressed by the quality of the personnel that they have sent to the different projects' teams."" **BACKGROUND** Please describe your company and position.I am the Project Specialist of a banking organization.Describe what your company does in a single sentence.We are a banking organization with great recognition within the Panamanian market and that continues to expand year after year thanks to the warmth and treatment of our clients. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Rootstack to accomplish?Staff augmentation **SOLUTION** How did you find Rootstack?Work Together in another projectWhy did you select Rootstack over others?Great culture fitGood value for costReferred to meHow many teammates from Rootstack were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.People with a high degree of knowledge for the performance of their tasks within the project Hard Skill: Java RH PAM APIS SOAP Services Orchestation Soft Skills: Acttitude Empathy Communication Persuasion Resilience **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Project Control and Organization taskDescribe their project management. Did they deliver items on time? How did they respond to your needs?Sometimes some deliverables were not delivered on time but the commitment and attitude to guarantee reaching the goal was always maintained.What was your primary form of communication with Rootstack?In-Person MeetingWhat did you find most impressive or unique about this company?I'm impressed by the quality of the personnel that they have sent to the different projects' teams, since the work has not deteriorated and has been better each timeAre there any areas for improvement or something Rootstack could have done differently?It can always be improved but at this moment I don't have anything particular to highlight --- #### Web Dev for Bank **The Project** - Services: Web Development - Project size: Less than $10,000 - Project length: Apr. - Sep. 2022 **Project Summary**: Rootstack migrated data from the old Drupal account and developed a new login portal for a bank. They also helped integrate the Drupal library and Acquia hosting. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Project Manager, Bank - Industry: Financial services - Client size: 1,001-5,000 Employees - Review Type: Online Review **The Review** — Dec 19, 2022 **Feedback Summary**: Rootstack met the internal team's expectations and produced all the promised deliverables on time. They were collaborative and organized, ensuring an effective workflow. Their agility, knowledge, and versatility were hallmarks of their work. ""The agility, knowledge, and versatility of the team were very impressive."" **BACKGROUND** Please describe your company and your position there. Administradora de Proyectos **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Rootstack, and what were your goals? We hired Rootstack to migrate our account credentials on Drupal **SOLUTION** How did you select this vendor and what were the deciding factors? We chose Rootstack because of their experience in the bank and financial sector, so they knew what a bank of a website needed to have in terms of backend configuration. Also they already knew how Drupal works and we needed this technology to migrate the website. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. Our company needed to migrate all the data, website features, and sensitive information from the Database connected to Drupal so everything would be reflected in the new account. Rootstack created the profile users as webmaster, made a backup of the information, and migrated all the factors to replicate the operation and interface in the new Drupal account and Acquia hosting. A new Drupal library plugin was added so our Marketing team could have detailed visibility on the users, time on page, visits, and technical performance of their overall website. How many people from the vendor's team worked with you, and what were their positions? Two Rootstack developers, a Project Manager, and an internal QA from our company participated in this project. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? It was a clean migration, the expectations of the vice presidency were met and it was a successful project Describe their project management style, including communication tools and timeliness. We had technical work sessions, we had scheduled tasks, both teams participated in the meetings and their were organized to meet deadlines What did you find most impressive or unique about this company? The agility, knowledge, and versatility of the team were very impressive. The know-how experience is well perceived Are there any areas for improvement or something they could have done differently? Maintain the standard and good disposition, do not lower the quality in the service in the future --- #### IT Staff Augmentation for Insurance Agenc **The Project** - Services: IT Staff Augmentation - Project size: Confidential - Project length: Jan. 2017 - Ongoing **Project Summary**: Rootstack is providing IT staff augmentation services to an insurance company. They are responsible for upgrading and maintaining the client's platforms. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Technology and Development Coordinator, Insurance Agency - Industry: Financial services - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Apr 22, 2022 **Feedback Summary**: The client is happy working with Rootstack. They are composed of good team players and are always willing to share their knowledge with the client's team. Furthermore, they have an effective workflow, allowing them to deliver services that exceed the client's expectations. ""In general, they have been an excellent partner."" **BACKGROUND** Please describe your company and your position there. I'm the Technology and development coordinatior **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Rootstack? We needed to upgrade our platform. And now we have a Staff augmentation relationship. **SOLUTION** How did you select this agency and what were the deciding factors? We decided to hire Rootstack because they got recommended and nearshore partner factor. Describe the project in detail and walk through the stages of the project. They provided a managed project services. After that we realized that we needed a Staff Augmentation services for our patforms support. And we decided to continue with Rootstack as a partner. Describe the recruitment process in detail. We presented our necesities and they provided us a consultancy to know our needs and find the right solution for us. We felt comfortable with their proposal so we decied to start this long time partnership. **RESULTS & FEEDBACK** Can you share any outcomes from the engagement that demonstrate progress or success? We feel so happy working with them, they all are a good team players and always with the disposition to share their knowledge. How effective was the workflow between your team and theirs? Very effective. What did you find most impressive or unique about this company? The team player culture and disposition to share their knowledge. The talent they provide to us always exceeds our expectations. Are there any areas for improvement or something they could have done differently? N/A --- #### Staff Augmentation for Digital Solutions Agency **The Project** - Services: IT Staff Augmentation - Project size: $200,000 to $999,999 - Project length: Feb. 2016 - Ongoing **Project Summary**: Rootstack provides ongoing staff augmentation services to a digital solutions company to leverage an open-source CMS. The team is in charge of largely Drupal-based website implementations and migrations.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** COO, Digital Solutions Agency - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Apr 23, 2021 **Feedback Summary**: Rootstack has delivered valuable contributions to upholding the client's strong track record as a premium Drupal agency. The integration between the two teams has been seamless, and members' communication skills are notable. The team's flexibility and responsiveness highlight their professionalism. ""Rootstack has been very flexible with us and responsive when we have had to handle changing end-client needs." " **BACKGROUND** Please describe your company and your position there. Digital Solutions Agency, COO **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Rootstack? We use Rootstack engineers to augment our existing team, especially at times of peak demand. The projects have been largely Drupal-based web site implementations and migrations. What were your goals for this project? The intent for our clients have been typically to leverage the open source CMS to deliver on their digital and business goals. These are varied, and have included lead and revenue generation, community building and advancement, self-service and automation. **SOLUTION** How did you select Rootstack? Our team selectively interviews developers that we bring in to augment our existing capacity. While we use other agencies in this capacity, Rootstack has provided strong talent in our technical area, and consistently been able to provide flexibility and volume as needed. Describe the project in detail. Requirements of Rootstack have been implementation focussed in the area of Drupal development. However in most cases, the engineers have been embedded in a full-spectrum team incorporating project management, design, QA etc. What was the team composition? Skills required from Rootstack have been full-stack Drupal, including both front-end and back-end specialists. In addition, some Javascript specialties have been deployed. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? As a premium Drupal agency, we have a strong record of successful client project deliveries, and ongoing retention based on first-project performance. How effective was the workflow between your team and theirs? Integration was pretty seamless, the Rootstack engineers have had good communication skills and followed our project process as needed with the rest of our team. What did you find most impressive about this company? Rootstack has been very flexible with us and responsive when we have had to handle changing end-client needs. Are there any areas for improvement? No requests for improvement at this time. --- ## Portfolio & Awards ### Development and improvements to credit modules Identification and definition of project objectives The main objectives were: Develop new modules and fix errors on the client platform. Enhance the merchant portal with specific modules for sales and collections. Automate processes to reduce manual administrative tasks. Integrate new features such as credit cancellations and device management. Improve backend functionalities including API development and error correction. Technologies Next.js, .NET: For frontend and backend development. Infobip: For managing and making requests through WhatsApp, handling automated messages. MongoDB, SQL Server: For database management. C#, Docker: For backend services and containerization. Project Features Mi Jornada Module: Developed for merchants, specifically salespeople, to keep a list of all transactions, including collections and sales. Collections can be paid directly to the store or through a code. Sales involve categorizing products by code, adding amounts, and executing the sale with buyer information. Merchants can generate a PDF of their transactions and a daily summary report. Balance letter generation to request personalized letters for paid or active loans. Mi Comercio Module:  Allows the client´s associates to define the information displayed, such as image, name, and payment accounts. Management of accounts and addition of new accounts. Other functions within the portal:  Credit cancellations: Managing cancellation requests through WhatsApp or the portal, passing them to merchants and then to agents for evaluat ### Real-Time Telephony & Messaging App The project involved the end-to-end development of a mobile telephony application designed to facilitate seamless voice calls and chat communication between users and clients. Built with React Native, Twilio, and Expo, the solution integrated real-time calling and messaging features within a single, user-friendly interface. Key components included secure client authentication, smooth Twilio API integration for voice and text services, and compatibility updates to ensure optimal performance with the latest React Native versions. Rigorous unit and integration testing, combined with streamlined deployment through Expo EAS, ensured a stable, high-quality mobile experience. Results This telephony app provided a reliable and scalable communication tool that enhanced connectivity between users and clients. The robust Twilio integration guaranteed consistent call and messaging performance, while the secure authentication and intuitive interface improved user confidence and ease of use. With a well-tested, modern mobile framework and efficient deployment pipeline, the application positioned the company for long-term scalability, simplified maintenance, and the ability to rapidly deliver future enhancements and features. ### Chatbot integrated with AI-generated images Project Objectives The main objective was to create customer service chatbots capable of understanding client needs and providing tailored responses. For the tire division, the chatbot focuses on generating product comparisons and quotes to help customers identify the best options. For the Lynk & Co vehicle sales division, the goal was to improve the chatbot’s conversational flow for quoting, test drive scheduling, and direct communication with advisors. Technologies: Odoo Main Challenges Ensuring the chatbot could accurately interpret customer intent and needs. Integrating AI-generated content, including tire comparison images, into the user interaction. Improving natural language understanding and response tone for more human-like communication. Enabling the chatbot to process audio messages and respond appropriately. Implementing automated follow-up logic to re-engage inactive customers. Project Features Chatbot Capabilities Tire quote generation with side-by-side comparisons powered by AI-generated images. Vehicle quote generation and test drive scheduling for Lynk & Co customers. Direct communication option for customers to connect with an advisor. Automatic follow-up messaging for customers who pause interactions. System Integrations Integration with Odoo for seamless management of customer data and chatbot activity. Internal Support Tools Real-time monitoring of chatbot interactions through Odoo. Configuration tools for improving and updating chatbot response templates. ### Project with Panamerican World Challenge:At Rootstack, a team of expert web developers is always ready to solve the needs of the companies that approach us. In the case of Panamerican World, the head of this news company needed the creation of a modern and functional website, full of components that would allow it, on the one hand, to display textual content and, on the other, to enrich navigation with video modules, photographs, and social networks.Our Solutions:We love challenges. For this reason, we supported Panamerican World in the development of their first website, helping them with the design of this, as well as with the implementation of a robust and widely functional CMS, fully adjusted to their business and editorial requirements.We developed this first version of the site in Drupal, an open-source CMS that has the particularity of adjusting to any need a company has, regardless of the area in which it operates, be it a communication company or e-commerce. Our web developers implemented a robust content publishing system, which offered a user moderation system: it allowed to create a profile of editors, who were authorized to publish the articles uploaded to the CMS by the basic profiles of the platform.The website had several sections or categories that allowed administrators to define the content according to their area. The layout had a featured news component, which could be changed to suit the editorial needs of the website through a simple function in the CMS. This type of functionality gave the option of customizing the website, displaying tailored content on the Homepage.Since Panamerican World is a website aimed at a wide audience, we developed a multi-language platform, being available in both Spanish and English. Likewise, a geolocation functionality was implemented, which allowed segmenting the contents according to the IP and the origin of the user who entered this web page. ### Project with The Tourism Authority of Panama Rootstack managed to create and develop a mobile application that was targeted towards showcasing all the great things Panama has that every tourist would enjoy. The application showcases events that are relevant to your current location in Panama, so you can go to all the events that are currently happening somewhere near you. We managed to do this by implementing a simple yet interactive dashboard that automatically shows options like “where to go” “activities” and “events” all happening in Panama. ### Minfo KYC website and mobile app About Minfo KYC Today, many companies are interested in automating data to streamline processes within a company, improving workflow, and at the same time, raising the quality of customer service. This is the main objective of platforms such as Minfo KYC, to be a solution for companies and institutions that need to verify and validate the data provided by their clients, quickly and easily, without complications or delays.Challenge Minfo KYC is a platform that assists financial institutions and companies in Panama in the task of analyzing and verifying their clients' data, based on the “Know Your Client” policy that is part of Law 23, enacted on April 27, 2015, in that country, against money laundering. To carry out this task, this organization turned to Rootstack, requiring the creation of a website and a mobile application, which would facilitate user registration and allow the creation of a data center that could be accessed by clients affiliated with the Minfo service.Our solutionsRoostack developed for Minfo a website and a mobile application, both easy to use and with a clean and simple design, which allow the user to enter their essential data to be verified and validated by specialized agents. For this validation, it is necessary that he provide information about his basic personal data, nationality, residence, work, and occupation, as well as other references that may be required.After the person's profile is validated and confirmed on the platform, their information is available within the website's data center, which can be accessed by any company or institution subscribed to Minfo that requires it. For example, if a person wants to open a bank account in Panama, this banking institution can verify the data of the potential client in Minfo to make sure that he has a good profile and does not have a history of financial crimes. ### Project with Smithsonian Tropical Research About Smithsonian: The Smithsonian Tropical Research Institute is a research center that aims to expand and disseminate knowledge about the past, present and future of tropical ecosystems and their relevance to human well-being. Located in Panama, it annually receives more than 900 researchers from the United States and other nationalities.Challenge:The website they had for sharing knowledge was old and it was difficult to manage. The information update depended on the technology department and the page was very manual and with integrations to different systems.It was also a static site and publishers had little freedom in choosing how to display content. It visually looked outdated.Our solutions:Rootstack software developers created a responsive multi language website, English and Spanish, using Drupal 7. We put together 30 standard content blocks and templates that can be reused in different sections of the site. We provide a content management system, CMS, that allows easy publishing of content for editors and other users, without the need to rely on a technical engineer.We updated the appearance of the site through a modern graphic design, maintaining uniformity and consistency, and clarity in the information. The navigation menu is simple and this allows easy navigation through the information categorized by subject and scientific branch.In addition, we work on an integration with bibliography and publication search engines to give more visibility to the research of the centre's scientists.Rootstack contributed to the Smithsonian's mission of enriching knowledge about the biological diversity of the tropics with expertise in website development and a team of software engineers and designers who achieved excellent results. ### Redesign of the R4V website and implementation of About R4V - OIM R4V is the Regional Interagency Coordination Platform for Refugees and Migrants from Venezuela, a website associated with the International Organization for Refugees (IOM), the United Nations agency for migration. In this web portal, they reflect statistics and information on the aid provided to Venezuelan refugees in South America and the Caribbean in different areas such as education, food and health, among others.Challenge: The R4V website, while complying with presenting graphics, data, and documents related to its management and collaboration with refugees in countries such as Colombia, Chile, Peru, Argentina, Ecuador, Brazil, Panama, Mexico, Uruguay, Trinidad and Tobago, Guyana, Dominican Republic, Costa Rica, Bolivia, Paraguay and Curaçao, the platform was difficult to navigate and displayed the content in a cumbersome way, since it was dispersed and clustered in a confusing way on the site. In addition, sometimes the way of displaying the graphics was not the most functional for the end-user.Our solutions: Rootstack completely improved the R4V website, creating a new platform that provides a better user experience to its visitors. It is a site created in a Drupal 8 CMS, quite functional and flexible that allowed the implementation of numerous data widgets to illustrate the statistics with graphs of different styles of tables, bars, pie type, among others.The visual improvement was considerable: by condensing the statistical information in different types of graphs, the navigability of the web page was transformed, making the task of consulting the available information easier.The structure of the R4V website is quite particular, totally adapted to the client's needs: when the user enters the portal, they find the general site, which shows all the condensed information of all the South American and Caribbean countries in which the organization collaborates with Venezuelan refugees. ### Heineken: Microservices to Adapt Custom Solutions About Heineken:Heineken has been a beer company for 140 years. Currently, 25 million Heinekens are consumed every day in 192 countries and an authentic premium beer continues to be produced, maintaining the same illusion and name.Challenge: Heineken was looking to develop an ecommerce store in Shopify to sell its products in Panama. The goal was to work together with some gas stations in Panama and courier service to make the shipment from the store/gas station to the delivery location indicated by the consumer.Heineken sought help from Rootstack because there is no postal code in Panama and addresses are difficult to identify. In Panama, “corregimientos” are used to be able to indicate the exact address. However, Shopify needs to use the zip code data and does not allow you to create custom fields on the payment’s last page. To add a field, you have to pay a very expensive monthly subscription, and Heineken did not want to subscribe.Our Solutions Our software developers created a series of microservices, a small piece of code to do a very specific action that does not need a server to run, to run on the Amazon platform. Since Shopify does not allow modifying the checkout page, we had to alter the cart page including a map where the user can indicate where they want to receive the order. The microservice receives the latitude and longitude information and queries if it has a nearby gas station in a record previously uploaded to AWS. It indicates which is the closest gas station. With that information, it allows you to continue to the payment page. At the end of the purchase, another microservice in charge of sending the information to the third party in charge of making the shipment indicates it looks for the product in a certain gas station and coordinates shipment. A link is also generated to be able to follow the order. This link is sent to Shopify and then to the consumer. ### App Design - Sura Salud Mobile application development for insurance company Seguros Suramericana ### Website Asamblea Nacional Redesign, development and migration to the new website of the national assembly developed by Rootstack ### Impolsa E-commerce Website development, consulting, E-commerce design ### Waterway Plastic mobile app and API Rootstack was trusted by Waterway to develop a mobile application to: Authenticate with a Waterway user API. Add devices that will automatically set a configuration on the mobile application for future connections, such as Chromecast. Be able to interact with multiple devices (pools). Interact with the pool with the ability to change: lights, valves, temperature and other settings. Create and assign schedules to outputs of the pool device.   Our solutionsRootstack developed a mobile application for Waterway that provides real-time communication between pool devices and the app allowing to remotely interact and control aspects such as temperature, lights, modes and valves. Its architecture is based on three main elements: Waterway API: The API is in charge of managing devices per user of Waterway. Users can create their accounts and add and configure devices to their user. Pubnub: We use Pubnub as a socket server where every time a mobile application is active, a new channel session is created. The channel is responsible for transmitting changes that happen on the mobile application or the pool device. Changes are sent using commands that interact directly with the Waterway hardware. Mobile application: The mobile application is responsible for interacting with the API and Pubnub so the pool hardware can do its job of interacting with the pool.   Some of its benefits include:End-users can interact with the pool hardware directly from their phones. Users can set up multiple devices on the mobile application. They can switch between one device or another and can change settings in real time on every one of them. Users can see device changes in real-time. It allows users to set start and end times for group activity, which means that the pool will automatically perform certain actions on its own. ### Ensa Website Ensa new website development ### Minsa-website New website development MINSA ### Web - International Organization for Migrants Website design and development. Consulting services for the new R4V website. ### Devops and QA service for a new mobile and web app As the app was developed by the third-party software provider hired by Banesco, Rootstack was deploying the deliveries and doing the corresponding tests for each sprint.   This process must be done by a party other than the developer company, because the developments created by the company are evaluated and tested based on the client's requirements. Here Rootstack provides its services as Devops and QA, to directly deploy and test the deliveries in the Banesco test environment, in the AWS cloud where the entire operation of the app will be hosted. ### Inventory Management Software Migration to Rootnet Rootstack worked along with Pemco to list all the fields that needed to be moved and map the heterogeneous data. Rootstack developed APIs Middleware with PHP 5.6 in Symphony, to execute the migration correctly and not lose important information. For the special fields, new columns had to be created to store the information corresponding to each record in the CRM Rootnet.   The relevant tests were carried out before the final migration, and it was verified that everything worked correctly. Once the data migrated in the Rootnet CRM, the activations and integrations of the modules that Pemco requested Accounts, Contacts, Products, and Quotes were made. The client needed these new features to have more scope and detail when analyzing the information of the customers and products in the system. ### Platform for the management of sanitary registry CUPFSA urgently needed to automate the management of the sanitary registry of the products they distribute and, in this task, Rootstack collaborated with a modern and practical technological solution. We developed a platform based on workflows to manage and monitor the status of the sanitary registration of the various products registered in the database. ### Implementation of Jira Service Management Rootstack's team of experienced engineers and developers presented the ideal solution for this case: the implementation of Jira Service Management for better handling of tickets and incidents reported to Popular Bank's technology and support team. ### Creation of a self-managed portal This company needed to make it easier for clients and insurance brokers to access information on the policies and contracts processed. Sura also sought to digitize and automate many of the basic and repetitive procedures that are made between clients and brokers to speed up the processing of policies and make this management less bureaucratic.   Once we listen to the needs of our client, we move on to the development of the Mi Portal web application with two approaches: on the client and on the insurance broker. On the client's side, this self-management platform offers the option of validating the policies that he has active, verifying his account status or payment status, and having greater control of the information related to his contract. ### Improvements at the infrastructure level of the Pa Rootstack helped AIG with the Improvements at the infrastructure level of the Panama Open Data website. ### Web management of Complaints and Guarantees Rootstack developed a web solution built in Symfony to manage  complaints and guarantees of houses ### Design and Implementation of a Software for MIRE Rootstack helped MIRE on the Implementation of a Software for the Registration of Students Abroad. ### Improvements at infrastructure level of website Infrastructure improvements were made. In the first stage of the project, work was done at the architecture level: the application on which the portal runs (CKAN) were updated, the framework was changed and the fireserver was also removed from the backend server. As it is a portal that manages public statistical data, data sets are generated in it, such as: publishing the budget for the year 2023, then every month the information is updated and how it is executed is uploaded. All these documents were stored in the backend server and with the improvement that Rootstack implemented, they were taken to another server, a server exclusively for the fireserver. From the backend, a "question" is made to the other server about the documents and thus the information can be accessed. In addition to this, a page redesign process began. The experience on the old page was quite rustic and not easy to search and the visualization was not very modern, they also wanted to implement a statistics microsite from the administrator: how many people access the staff, from which countries access, what are the sets of data most consulted by citizens, etc. ### Design of a Software for Registration Work was done for the Ministry of Foreign Affairs on the design and installation of software that would allow international students to register for international scholarships. This software included a number of fields for collecting all of the relevant information from the student. Key features of this project Creation of a registration form that contains fields for the following information: profile photo, personal data, place of study, type of scholarship, name of the university, among others. Registration of scholarship holders abroad: Allow the registration of scholarship holders abroad, with no quantity limit. It contains the following Basic Information fields of the Scholar Abroad: first name, middle name, first last name, second last name, identity number (ID or passport), date of birth, gender, photo of the scholarship holder. Contains the following Address fields: country, province, district, corregimiento, specific address, postal box (optional). In addition to this, the student registration software collects information about: contact details, academic level, employment information and also if the student is going to opt for an international scholarship. Creation of a plugin to reset the user's password through the email provided to the system. History tab of procedures or applications for international scholarships. Creation of fields for handling requests, such as: current procedures. 40 hours of consulting. ### Implementation of Jira Service Desk For Popular Bank, we worked on a service desk implemented in Jira. Basically, there is a service desk where tickets are raised and each of those tickets generates a type of incident that is tied to workflows with different steps. We work with them on the configuration of tools: at the level of notifications, states, transitions, fields in the forms, users, permissions. Before all this, a consultative process was carried out to understand the client's operational flows in order to generate recommendations for improvements. With Jira, the traceability of the information is good because it keeps track of all the status changes, when the notifications are generated, when the statuses of a flow are changed, etc. All this was done for all the parties that are part of the tool: both people, such as administrators, clients, who basically are the ones who consume the service. Several departments with different operational needs were worked on, for example, raising a help ticket for IT is not the same as for the security area. ### Data Management Services Project Features On-Demand Portal Activation: The platform is designed to launch only when users log in, immediately deactivating afterward. This crucial feature optimizes performance and conserves resource usage by ensuring the portal is only operational when actively needed. Automated Support Processes: Common support tasks are streamlined and automated. This functionality is key to boosting operational efficiency, minimizing the need for manual intervention, and significantly reducing the workload for the support team. Smooth Platform Transition: Both the original and the new, improved platform run concurrently for a temporary period. This parallel operation ensures a stable, seamless migration experience, guaranteeing business continuity while the enhanced version is phased in. Lightweight and Flexible Design: The new portal is built with a focus on being lightweight and easily upgradable. This design philosophy ensures rapid response to changes, supports simple maintenance, and allows the platform to scale easily to meet future demands. Integrated Business Intelligence (BI): The platform is designed to facilitate data analytics. By integrating support for business intelligence, the system enables data-driven decision-making, providing the necessary insights for strategic planning. Client Benefits Improved Platform Efficiency: The on-demand activation model directly leads to a more efficient platform, conserving computing resources and delivering a faster user experience. Reduced Manual Workload: Automation of frequent support cases significantly cuts down on manual tasks, allowing team members to focus on more complex, high-value activities. A Seamless Transition: The controlled, parallel migration ensures a smooth shift from the old system to a modern, optimized version with minimal disruption to operations. A Flexible System: The lightweight and flexible architecture supports easy future enhancements and adapts readily to changing operational or marke ### Mediation Tool The project delivered a comprehensive digital mediation tool designed to optimize the management of conflict resolution cases. Built with Laravel and PHP, the solution enables users to submit mediation requests online, track case progress, and generate legally valid mediation documents with digital signatures. It incorporates role-based access control for mediators, applicants, and judges, ensuring secure and appropriate use across different user types. The tool also integrates seamlessly with the national judicial database, allowing automatic synchronization of case information, while providing case flow visualization, document management, and a robust reporting system to monitor ongoing and completed mediations. Results and Key Features This solution significantly enhanced operational efficiency by automating manual processes and reducing administrative workload. It improved transparency through real-time case tracking and comprehensive reporting, enabling better oversight and accountability. The integration with the judicial database facilitated faster and more reliable data exchange, strengthening coordination between departments. Additionally, the automatic document generation and signature features simplified paperwork and minimized human error, while data-driven insights from reports empowered the organization to evaluate performance and continuously improve mediation services. ### OCR boot development for reading documments The project implemented an intelligent automation solution to streamline document processing for a cargo and transportation company managing high volumes of shipments. Using UiPath and AWS Textract, the solution introduced an automated document reading system capable of extracting key information from both physical and digital client documents. It featured an OCR-based scanning tool to digitize paper records, a digital document processor for handling electronic files, and an automatic error notification system to alert staff when manual intervention was needed. Together, these components eliminated repetitive manual data entry and ensured a faster, more reliable workflow. By automating document handling, the company achieved a substantial reduction in processing time and increased daily operational capacity. The solution enhanced productivity, allowing employees to focus on higher-value tasks rather than data transcription. Faster data entry improved responsiveness to client needs, resulting in better customer service and higher throughput. Additionally, the automation of error detection and notification minimized delays and improved overall accuracy, driving greater efficiency across the company’s logistics and administrative operations. ### Control System for Vessels The project delivered a comprehensive control and monitoring system for an innovative Air Lubrication System that reduces ship fuel consumption by generating a layer of air bubbles beneath the hull. Developed using Python, NestJS, React, and WebSocket, the solution enables real-time control of onboard instruments such as valves and nozzles, while providing dynamic dashboards to monitor fuel savings and system performance. The backend AppController was designed to communicate seamlessly with ship hardware, ensuring stable data exchange and precise operational control, while the frontend offers secure access and intuitive interfaces for managing and visualizing performance data. This system brought significant operational and strategic benefits by enabling real-time monitoring and control, improving fuel efficiency, and reducing manual oversight. Through seamless hardware integration and real-time analytics, ship operators gained actionable insights into energy consumption and system performance, supporting data-driven decision-making. The solution not only enhanced the reliability and efficiency of ship operations but also positioned the company to deliver measurable cost savings and sustainability improvements across its fleet. ### ERPNext-Hubspot Automation The project implemented a seamless integration between ERPNext and Hubspot to automate the synchronization of sales data, eliminating the need for manual updates between systems. Using REST APIs, the solution enabled real-time, bidirectional communication for quotes, sales orders, and deal information. The integration ensured that data such as products, totals, contact details, and document URLs were automatically transferred and updated across both platforms. End-to-end validation and testing guaranteed the accuracy and stability of data exchange, creating a unified and reliable workflow between the ERP and CRM systems. This automation delivered substantial efficiency gains by removing repetitive manual data entry and minimizing human error. Sales teams gained real-time visibility into deals and quotes, enabling faster decision-making and improved coordination across departments. The enhanced synchronization not only streamlined the sales process but also enriched Hubspot with detailed and up-to-date information, increasing its value as a customer relationship management tool. Overall, the integration improved accuracy, transparency, and productivity across the company’s sales operations. ### Smart Service & Content Platform The project focused on modernizing and streamlining the digital infrastructure of a government educational institution through three key initiatives: the implementation of a centralized help desk system, the migration and restructuring of its institutional website to Drupal, and the groundwork for a future AI-powered chatbot. The help desk platform, developed with GLPI, allows users to report issues via categorized forms, routes tickets to the appropriate departments, and includes escalation mechanisms for unresolved cases. The Drupal website migration introduced a flexible, scalable content management system with dedicated sections such as a “Special Projects and Networking” microsite, ensuring greater maintainability and accessibility. The upcoming chatbot integration is planned to further enhance user engagement through automated, natural language interaction. This initiative significantly improved service efficiency, communication, and user experience across the institution. The new help desk platform centralized issue management, reducing response times and improving accountability. The modernized Drupal website offered a more organized and easily manageable platform for content updates and institutional communication. Additionally, by designing the systems with future AI integration in mind, the project positioned the institution for continued digital evolution, enabling more proactive, intelligent, and user-centered service delivery in the future. ### Digital Business Registration Upgrade The project focused on modernizing a key government platform that enables entrepreneurs in Panama to register and manage their businesses online. The initiative involved a complete upgrade of the platform’s technological foundation to enhance performance, security, and stability. This included migrating the existing MySQL database to Oracle 19c for improved scalability and reliability, as well as updating the backend to the latest version of Laravel. The modernization effort also targeted existing vulnerabilities and bottlenecks to ensure compliance with government standards for data protection and service availability. Results As a result, the platform achieved significant improvements in performance, security, and long-term maintainability. The migration and framework upgrade reduced technical debt and enhanced the system’s responsiveness, providing users with a faster and more reliable experience. By strengthening infrastructure and aligning with modern technologies, the solution ensured that the digital business registration process remains seamless, secure, and scalable—supporting Panama’s broader goal of promoting entrepreneurship and digital transformation in the public sector. ### Multi-Industry Smart App Development The project encompassed the design and development of three custom applications—two mobile apps built with React Native and one web platform developed with Angular and Java—each tailored to distinct industries: beauty, music, and healthcare. The mobile apps, True Barber and Scori, offered geolocation-based service and content discovery, enabling users to find nearby barbers or explore music tied to specific locations. The web-based platform, HeartFit, facilitated secure patient-doctor communication, medical file uploads, and AI-driven analysis of health documents through OpenAI and Azure integrations. Each solution incorporated real-time data management, secure notifications, and intuitive user interfaces to meet the specific operational needs of its target audience. Results and Benefits The solutions enhanced user engagement through interactive geolocation features and real-time content updates while streamlining workflows with automation and secure communication systems. The integration of AI-powered analysis in the medical platform introduced cutting-edge efficiency and professionalism, transforming raw data into structured insights. Collectively, these platforms positioned our client for sustained growth, innovation, and adaptability across varied digital markets. ### Drupal 11 Website Migration and Modernization The project involved a complete digital modernization and rebranding of a major business organization’s website to enhance usability, performance, and alignment with its evolving brand identity. The initiative included a full migration of the existing platform to Drupal 11, supported by technologies such as PHP 8.2, Twig, MySQL, and Docker. Key components included restructuring all content types—such as news, events, member data, and publications—into a scalable architecture, implementing a fully responsive design optimized for mobile devices, and ensuring API integration with a React Native mobile app for seamless data exchange. Advanced analytics via Google Analytics were also integrated to provide actionable insights into user behavior and engagement. Results The modernization delivered a unified, high-performance platform that improved accessibility, user experience, and operational efficiency. The new design offered an intuitive, mobile-friendly interface that better served the organization’s diverse membership base, while the analytics integration enabled data-driven decision-making for future strategy. Additionally, by equipping internal teams with training and documentation on Drupal 11 and analytics tools, the project empowered the organization to independently manage and scale its digital presence. The result was a secure, scalable, and visually cohesive platform that reinforced the organization’s professional image and readiness for continued digital growth. ### Panamá Conecta – Citizen Portal Dev Support This project focuses on the modernization of Panama’s digital citizen services through the development of the Panamá Conecta platform, designed to replace the outdated system used for managing government procedures. The initiative aims to create a more efficient, user-friendly, and secure environment for citizens to access public services. Rootstack has played a key role in the backend and frontend development, collaborating closely with the internal technical team to build essential components such as registration forms, authentication systems (SSO), and core document management functionalities. The project follows an Agile methodology and leverages modern technologies like React and Java to ensure scalability, security, and interoperability with existing national digital platforms. Results The platform incorporates several major features, including citizen complaint submission with media and geolocation support, real-time notifications for procedure updates, and direct communication channels with public institutions. Additionally, a dashboard highlights the most common government services, improving accessibility and convenience for users. Despite challenges such as integrating legacy code and maintaining performance across diverse services, the project has delivered significant institutional benefits—enhancing transparency, streamlining digital governance, and fostering trust through secure and efficient citizen interactions. ### Update to account module on Odoo ERP This project centered on preparing and launching an Odoo ERP accounting module into full production, with a focus on ensuring complete financial and operational readiness. Rootstack collaborated closely with the client’s team to configure the accounting environment, migrate critical financial data, and integrate the module with related systems such as inventory and asset management. The objective was to achieve a smooth transition to Odoo 17 by customizing key features like cost centers, validating depreciation flows, and aligning financial processes across all departments. Results Throughout the engagement, the team addressed challenges such as ensuring accurate data migration of invoices and balances, refining cost center logic, and validating bank and journal configurations to meet financial control standards. As a result, the project delivered a production-ready accounting system with reliable financial data, seamless integration between core modules, and a strong foundation for scalability. The outcome improved operational transparency, enhanced financial management, and established an ERP environment capable of supporting future growth and additional module implementations. ### Mi Pago Application Redesign & Rebuild This project involved the complete redesign and redevelopment of the “Mi Pago” payment service application, a platform that enables users to make secure payments for various subscribed services. Rootstack collaborated with the client to rebuild both the backend and frontend using Blazor and ASP.NET, introducing a modern architecture that enhances scalability, maintainability, and performance. The initiative focused on replicating the existing functionality of the platform while introducing a refreshed user interface and improving the overall structure for easier future updates. Results and Key Features Key aspects of the project included the migration of all existing pages to Blazor, a complete UI/UX redesign of the login and payment interfaces, and the seamless integration of multiple payment gateways such as Visa, Mastercard, American Express, and Yappy. Overcoming the limitations of the previous platform, the new Mi Pago delivers a more flexible and maintainable codebase, ensuring smoother updates and faster feature implementation. The result is a modern, future-ready payment system that offers a consistent user experience, secure transaction handling, and a strong foundation for future enhancements and service expansions. ### System for managing insurance agencies and agents This project focused on developing a comprehensive management platform for an American insurance company specializing in Medicare and life insurance, designed to organize and optimize its network of 60 agents across four agencies. The solution aimed to centralize operations by creating a hierarchical management system that accommodates both independent and salaried agents, while integrating CRM and marketing capabilities to improve sales efficiency and oversight. Built with Flutter, AWS CloudFront, and PostgreSQL, the platform provides a modern, scalable architecture that supports cross-platform access and secure data handling. Results and Key Features The system includes tools for agent and agency management, enabling performance tracking, lead and customer management, sales pipeline oversight, and marketing campaign automation. Through these features, the project addressed the challenge of managing a complex sales hierarchy while ensuring scalability for future growth. As a result, the company gained a centralized and data-driven platform that enhances operational efficiency, improves sales performance, and provides greater visibility and control across its entire agent network. ### Client Satisfaction Survey Platform This project centers on the development of the next generation of patient survey systems for a company in the medical industry that specializes in gathering patient and staff feedback for healthcare institutions. The initiative focuses on creating a new Patient Reported Outcomes (PRO) platform designed to monitor medical outcomes, such as patient recovery after surgery, through periodic follow-up surveys. In parallel, the team continues to maintain and optimize the existing satisfaction survey system, ensuring stability while improving scalability to accommodate new clients and increasing data demands. Built with PHP, Laravel, jQuery, and JavaScript, the project combines robust backend functionality with dynamic, user-friendly interfaces for hospitals and clinics. Results and Key Features Key features include automated survey delivery via mobile and email, comprehensive dashboards for tracking patient responses and satisfaction levels, and advanced analytics tools for identifying trends and evaluating doctor-specific performance. The integration of PRO surveys allows healthcare providers to move beyond satisfaction metrics toward outcome-based monitoring and patient engagement. As a result, the project delivers a scalable and data-driven platform that enhances visibility into patient care quality, supports real-time decision-making, and positions healthcare organizations for continued innovation in patient experience management. ### Digital Ecosystem Modernization & Payment Int This project focused on enhancing and modernizing multiple digital platforms and payment systems for a major insurance provider. The primary goals included integrating the Yappy payment gateway, capable of securely handling 300–400 daily transactions, and modernizing the Asegurate website with a new frontend that delivers a smoother, more intuitive user experience while maintaining backend stability with ASP.NET. In addition to these core developments, the initiative provided continuous support and maintenance for several internal systems, including My Portal, WebAsegurate, and administrative tools. The project also addressed the need for better data-driven insights by integrating Google Analytics with Power BI, enabling real-time performance tracking and improved reporting capabilities. Results and Key Features Key features included secure and fast payment processing, a modernized web interface with enhanced responsiveness, and data visualization improvements through the Power BI–Google Analytics integration. The team also implemented workflow automation and collaboration improvements using SharePoint and Power Platform, ensuring efficiency across internal operations. Utilizing an Agile methodology, the project delivered consistent updates and rapid issue resolution. As a result, the organization achieved a streamlined digital ecosystem—enhancing user experience, optimizing transaction management, improving internal collaboration, and laying a scalable foundation for future growth. ### Microservice creation and module updating service This project focused on enhancing the “People” sub-entity of a client management system, aimed at improving performance, scalability, and user experience. The work involved upgrading the application to the latest version of NextJS, refining backend and microservices communication for secure and efficient data handling, and introducing a Monorepo architecture to optimize development workflows. The initiative also modernized the user interface using Shadcn, creating a cleaner and more intuitive design while ensuring system stability throughout the transition. Results and Key Features Key outcomes included a faster and more efficient application following the NextJS migration, improved backend security through controlled data flow, and a unified development structure that simplified collaboration and future expansion. By combining architectural improvements with front-end modernization, the project delivered a scalable, high-performing, and user-friendly platform that supports long-term growth and easier maintenance. ### Website update for a fintech company This project involved developing a fully customizable landing page platform designed to give the client complete control over content creation and management. The solution was built using a Drupal-based CMS that communicates with a NextJS frontend through APIs, allowing dynamic content updates and component-level customization without developer involvement. The main objectives included enabling seamless backend–frontend integration, ensuring flexibility for non-technical users, and providing a user manual to guide efficient website management. Results and Key Features The resulting platform features real-time API communication between Drupal and NextJS, ensuring fast and consistent content delivery. Each component on the site is fully editable through the CMS, giving the client autonomy to design and update pages with ease. Built with JavaScript, React, and JSX, the system delivers a modern, responsive, and scalable web experience. Ultimately, the project provided greater flexibility, faster content updates, and reduced reliance on developers, empowering the client with a sustainable, user-driven digital platform. ### Web application to interconnect med laboratories This project involved developing a web application for medical laboratories to streamline test ordering and facilitate collaboration within a network of laboratories, providers, and clinics. The platform allows laboratories to register, search for other labs capable of performing specific tests, and access a comprehensive test compendium. Built with Next.js, React, SQL, Tailwind CSS, and Restful API integrations, the system also includes administrative tools, reporting features, and a message center, with APIs enabling laboratories to place and manage orders efficiently. The development follows an Agile methodology, allowing iterative improvements and adaptability to evolving requirements. Results and Key Features Key features include customizable modules tailored to client-specific needs, API-driven order management, and scalable architecture designed to support future phases such as sample collection and additional laboratory services. The platform enhances operational efficiency by streamlining test ordering, improving collaboration among laboratories, providers, and clinics, and providing a flexible, scalable system capable of supporting growth and new functionalities over time. ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_company_colombia_2022_award.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_software_developers_panama_city_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_staff_augmentation_company_medellin_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_app_development_company_austin_2026.svg) ### Industry Recognitions - Web Excellence Award in Banking Services - Austin Chamber Proud Member - Article in Factor de Éxito (spanish) - Web Excellence Award - Forbes - Article about AI in the health industry - Forbes - What Your Software Partner Should Know - Top Web Design Company - DesignRush - Article on Websiteplanet - BestBest Places to Work 2022: Austin - #5 of Best Artificial Intelligence Development - Best eCommerce Website Dev.Company in Austin ## Key Clients - LG - Heineken - SURA - Morgan & Morgan - Atlas Bank - Bayer - Multibank - Hyundai - CAT - Unibank ## Packages ## About the Team ### Our Story At Rootstack, we believe technology should drive meaningful business transformation. For over 15 years, we have helped organizations leverage AI, software engineering, and digital innovation to build scalable solutions that solve complex challenges. Our mission is to empower businesses with the technology, expertise, and strategic support they need to innovate faster and operate smarter. By combining deep technical knowledge, industry expertise, and a commitment to excellence, we become a trust ### Quick Facts - 17 Verified Clutch Clients - 16 years in business ## Verification Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. - Verified Client Reviews: 17 - Overall Review Rating: 4.8 Last Updated: 2026-07-12T09:37:10Z ### Business Entity - Business Entity Name: Rootstack, S.A. - Jurisdiction of Formation: Panama - Date of Formation: September 17, 2010 - Status: Active - Last Updated: December 16, 2020 - ID: 1845844-1-712806 DV 52 ### Credit Report Results - International Credit Risk Assessment: Moderate Risk - Source: Creditsafe - Last Updated: September 17, 2024 ## Locations (3) ### Austin, TX (Headquarters) - Dobie Center, 2021 Guadalupe Street, Suite 260 - Austin, TX 78705 - United States - 50 - 75 employees - Phone: + 1 215-883-4359 ### Panamá, Panama - Street Martin Luther King - Hato Pintado, Panama City. - Panamá - Panama - 76 - 100 employees - Phone: +5072099002 ### Medellín, Colombia - Ed. Regus, Poblado Carrera 43A # 11A - 44. Floor 2, office 209 - Medellín 050031 - Colombia - 50 - 75 employees - Phone: + 57 44310559 ## Connections - Shalaka Teli (Gadre Infotech Pvt. Ltd.) - Marketing Accounts (Rootstack) ## Contact Rootstack [Send a message](https://clutch.co/profile/rootstack) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/rootstack) - [Facebook](https://www.facebook.com/rootstack) - [X](https://twitter.com/rootstack) - [Instagram](https://www.instagram.com/rootstack)