RIVO AGENCY

BACKGROUND

Please describe your company and position.

I am the Engineering Manager of a branded merchandise e-commerce platform.

Describe what your company does in a single sentence.

The All-in-One E-Commerce Platform for Print, Promo, and Decorated Apparel Businesses. From order to delivery, we provide all the tools you need to sell and manage custom branded merchandise orders so you can grow faster.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RIVO AGENCY to accomplish?

• We engaged Rivo Agency to support multiple digital initiatives including a WordPress-powered content hub
• The goal was to improve user engagement, streamline internal processes, and scale personalization efforts.

SOLUTION

How did you find RIVO AGENCY?

Clutch Site

Why did you select RIVO AGENCY over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from RIVO AGENCY were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The engagement was executed in multiple phases:

 Phase 1 – Web Development & E-Commerce Integration
Rivo helped us rebuild a WordPress-based content platform that connected directly with WooCommerce for monetized content delivery. The design was responsive, SEO-optimized, and integrated with our backend analytics systems.

Phase 2 – CRM Integration & Workflow Automation
Rivo integrated our custom CRM with our marketing stack and internal tools. They implemented advanced automations for lifecycle emails, lead nurturing, and behavioral segmentation. We also received custom-built dashboards that visualized real-time marketing and sales data.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

25% increase in email engagement from automation flows
Improved lead conversion rates thanks to behavioral targeting
Time saved through internal process automation and CRM sync
Higher retention on our WordPress-based content hub

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rivo’s project management was very professional. We had clear sprints, weekly reviews, and used tools like Jira and Slack. They were flexible with changes and always quick to suggest improvements.

What was your primary form of communication with RIVO AGENCY?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team’s ability to combine technical depth with strategic thinking. They haven’t just built what we asked; they’ve improved on the vision with data-driven suggestions and a solid understanding of the end UX.

Are there any areas for improvement or something RIVO AGENCY could have done differently?

None worth noting. The experience was smooth and collaborative from start to finish.

BACKGROUND

Please describe your company and position.

I am the CEO & Co-Founder

Describe what your company does in a single sentence.

A technology services and consulting firm dedicated to transforming the private club industry. As a subsidiary of Circle Square, a leading Managed Services Provider (MSP), we combine deep expertise in IT infrastructure with insider knowledge of club operations to bring a unique, purpose-built offering to country clubs, golf clubs, and private member organizations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RIVO AGENCY to accomplish?

• e engaged Rivo Agency to support a range of technical initiatives as we scaled our acquisition and retention strategies. A major focus was optimizing our digital marketing stack and integrating a custom CRM solution that could handle complex workflows, automation, and analytics across multiple teams.

SOLUTION

How did you find RIVO AGENCY?

• Online Search
• Clutch Site

Why did you select RIVO AGENCY over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from RIVO AGENCY were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was broken into multiple phases, but the most impactful component was their work on CRM integration and workflow automation.

 CRM Integration & Workflow Automation:
Rivo Agency played a critical role in optimizing how we engage and retain users through a fully integrated CRM system. Their team connected our CRM with both internal tools and third-party marketing platforms, allowing for real-time data sharing and seamless campaign execution.

They developed robust automations for our customer lifecycle — from lead acquisition to re-engagement. This included behavior-based email workflows, intelligent lead nurturing paths, and segmentation models that adapted to user interactions and financial profiles.

In addition, Rivo built dynamic, real-time dashboards for our sales and marketing teams. These dashboards gave clear visibility into campaign performance, conversion metrics, and engagement trends, helping our teams make faster, data-informed decisions.

This phase dramatically improved our operational efficiency and empowered us to deliver more personalized, targeted messaging to our users at scale.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

21% increase in email engagement due to behavior-driven automation
Reduced manual CRM processes and increased campaign turnaround time
Better alignment between marketing and sales through shared real-time dashboards
Stronger segmentation, leading to more personalized user experiences
Overall, the CRM improvements led to increased retention, better campaign tracking, and a more scalable marketing workflow.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rivo Agency was organized, transparent, and highly collaborative. We communicated primarily through Slack and weekly video calls, with tasks managed in ClickUp. They adapted to our evolving priorities without losing momentum and delivered consistently.

What was your primary form of communication with RIVO AGENCY?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to combine technical expertise with strategic marketing insight was exceptional. From CRM logic to user experience design, their team provided thoughtful solutions tailored to our unique needs. It never felt like they were just executing tasks, they brought ideas, improved on our specifications, and challenged us to think long-term.

Are there any areas for improvement or something RIVO AGENCY could have done differently?

There were a few minor delays during onboarding as we aligned on documentation and internal processes, but once the team settled in, everything ran smoothly.

BACKGROUND

Introduce your business and what you do there.

I'm an executive of CloserPro, a software company. We create an AI bot that helps salespeople improve their selling skills through role-playing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RIVO AGENCY?

We needed help with branding and website design and development. Our goal was to sell our software, so we wanted to launch the website to get people to sign up and buy the software.

SOLUTION

What was the scope of their involvement?

RIVO AGENCY has provided branding, website design, and development services. We started with a meeting to discuss what I wanted to do. I've sent them my ideas and examples of websites I like, and they've built it from scratch. I've sent them the copy I want on the website, and they've tailored it to fit what we want. They also host the website for us.

What is the team composition?

Nick is the main point of contact. There are also at least two other teammates who are helping.

How did you come to work with RIVO AGENCY?

I found them through a referral. Nick showed me what he had done in the past. I wanted someone who could take my idea and execute it without me having to hold their hand. Because of that, we chose RIVO AGENCY.

How much have you invested with them?

We've spent $8,000.

What is the status of this engagement?

We've been working together since April 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven't launched the website yet, but the quality of RIVO AGENCY's work is excellent. They get the job done quickly. I had a picture of what I wanted the site to look like, and they've made it 100 times better than I could have imagined.

How did RIVO AGENCY perform from a project management standpoint?

RIVO AGENCY communicates the entire time. They stay on budget and deliver sooner than I expect. The whole process has been seamless.

What did you find most impressive about them?

RIVO AGENCY's communication is great. Whenever I need any edits, I send them, and the team updates them almost immediately. The timeliness of getting the project done is excellent. Anytime I need something, I get a quick response.

Are there any areas they could improve?

No, there aren't any.

Do you have any advice for potential customers?

Be open to RIVO AGENCY's suggestions because they're experts in what they do.

BACKGROUND

Please describe your company and position.

I am the Founder and Chief Executive Officer of Poacode Technologies

Describe what your company does in a single sentence.

Multi-day tours marketplace 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RIVO AGENCY to accomplish?

• Build the website
• Design the website and develop

SOLUTION

How did you find RIVO AGENCY?

Online Search

Why did you select RIVO AGENCY over others?

Good value for cost

How many teammates from RIVO AGENCY were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We gave Rivo the project of design, and develop the platform and they did the right way as we expected

the project manager is very professional and the whole team they gave the best

till now Rivo agency is our partner our long lasting project

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project is 100% success because of RIVO AGENCY's team, and that's why we have a long lasting relationship with RIVO for creating infrastructure of our platform 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They deliver on time and whatever I have need the project manager was there for us

What was your primary form of communication with RIVO AGENCY?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They unique touch of platform design and development 

Are there any areas for improvement or something RIVO AGENCY could have done differently?

They need to have offices in USA, Middle East, and Africa in order to take over the globe market

BACKGROUND

Please describe your company and position.

I am the CEO of an IT company.

Describe what your company does in a single sentence.

Marketing automation at scale for restaurant chains.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RIVO AGENCY to accomplish?

• Partnership

SOLUTION

How did you find RIVO AGENCY?

LinkedIn

Why did you select RIVO AGENCY over others?

• Great culture fit
• Company values aligned

How many teammates from RIVO AGENCY were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The people at Rivo are very kind and helpful. We are in an ongoing partnership with them. Their communication is clear and effective. We are glad that we can work together.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We got some referrals and are glad to keep working with them in the future within this partnership.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They accurately responded to my needs. I texted them with some requirements and they ask for clarification when needed.

What was your primary form of communication with RIVO AGENCY?

Virtual Meeting

What did you find most impressive or unique about this company?

They are very good at communicating with me and listening to my needs.

Are there any areas for improvement or something RIVO AGENCY could have done differently?

No. There is a physical distance between us but we try to bridge this as good as possible.

BACKGROUND

Please describe your company and position.

I am the Project Manager of Human Interaction

Describe what your company does in a single sentence.

We make websites, mobile apps, content management systems, and API’s.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RIVO AGENCY to accomplish?

• Personnel development services

SOLUTION

How did you find RIVO AGENCY?

Clutch Site

Why did you select RIVO AGENCY over others?

• Company values aligned

What was the size of RIVO AGENCY’s team?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The developer's tasks included building a billing system with a subscription and integrating various systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Platform development

Describe their project management. Did they deliver items on time? How did they respond to your needs?

So, we engaged RivoAgency to provide a highly-skilled Node.js developer who will create a healthcare platform with our team. This developer was super responsive and delivered high-quality work every step of the way. RivoAgency’s developer was a proactive and goal-oriented developer who delivered quality work on time. They helped us establish a smooth workflow and were a real asset to our company’s value proposition.

What was your primary form of communication with RIVO AGENCY?

• Virtual Meeting

What did you find most impressive or unique about this company?

Excellent communication skills, proactive approach to work, and ability to deliver quality work on time.

Are there any areas for improvement or something RIVO AGENCY could have done differently?

We have no complaints, just be open to their suggestions and trust their expertise.

BACKGROUND

Please describe your company and your position there.

SMM-manager in a charity fund "My vdoma"

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RIVO AGENCY, and what were your goals?

We needed to develop a new website for our charity fund.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our friends recommended us RIVO Agency.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We discussed all the details during the first online call, and then the agency designed and developed a website, that satisfied all our expectations and requests.

How many people from the vendor's team worked with you, and what were their positions?

All the communication was mostly through the project manager. There were also two developers and a designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

RIVO Agency did an incredible job. We love the design and page layout of our website. Everything is clear and beautiful.

Describe their project management style, including communication tools and timeliness.

Everything was done in time, no delays. The communication and implementation of the tasks were at the high level.

What did you find most impressive or unique about this company?

They were real professionals. We're completely satisfied with the results of their work. Almost no further editing was required, only few corrections.

Are there any areas for improvement or something they could have done differently?

There's nothing to add.

BACKGROUND

Please describe your company and your position there.

CEO of a Web Development Company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RIVO AGENCY, and what were your goals?

Ongoing development of our own WordPress software.

SOLUTION

How did you select this vendor and what were the deciding factors?

Good reviews

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

WordPress development with PHP, HTML, CSS & Javascript

How many people from the vendor's team worked with you, and what were their positions?

3 developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Delivered on time and 100% working code.

Describe their project management style, including communication tools and timeliness.

Dedicated project management person which helped with management tasks.

What did you find most impressive or unique about this company?

Their communication and developers were good.

Are there any areas for improvement or something they could have done differently?

Nothing for now.

BACKGROUND

Please describe your company and your position there.

I am the owner of Profiweb.de company in Germany. We develop clear modern web solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RIVO AGENCY, and what were your goals?

Our customers needed a CRM System to automate all processes online and create a time tracking system.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had good experience with Rivo Agency in the past years and for this project this company was a very good choice.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Together we created a wireframes and a development plan. We discussed it with team lead and with the developers. That was the first step, after that they developed everything step by step as planned.

How many people from the vendor's team worked with you, and what were their positions?

There were project manager, frontend developer, backend developer and designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project has brought us desired results, especially automation and time savings.

Describe their project management style, including communication tools and timeliness.

They use up-to-date software to communicate with customers. Also for developing prototypes and code, they use common programs.

What did you find most impressive or unique about this company?

The team was very friendly and professional. Together they deliver very good results.

Are there any areas for improvement or something they could have done differently?

Up to now, I have no complaint

BACKGROUND

Please describe your company and your position there.

My name is Mary, i'm co-founder InDevLab InDevLab provides Software development services, IT infrastructure management and support, cybersecurity services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RIVO AGENCY, and what were your goals?

For quick start and risk management we need Node.js developer. And we have find Rivo agency with autstaffing services.

SOLUTION

How did you select this vendor and what were the deciding factors?

interview with candidate and real (not raised) price was deciding factor

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Node.js technologies for web-platform

How many people from the vendor's team worked with you, and what were their positions?

2 personal manager Inna and software developer Vitalii

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I can say that developer start deep work with a project on 2nd day after onboarding. It's very quickly

Describe their project management style, including communication tools and timeliness.

We communicated with developer by messanger and managed tess on Jira. WIth personal manager from Rivo Agency we communicated by email and mobile

What did you find most impressive or unique about this company?

They have good management and customer care.

Are there any areas for improvement or something they could have done differently?

no haven't