RIVO AGENCY

BACKGROUND

Please describe your company and position.

I am the Owner

Describe what your company does in a single sentence.

We provide water damage, fire damage, mold remediation, biohazard cleanup, and disaster recovery services for residential, commercial, and industrial clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RIVO AGENCY to accomplish?

• We needed a custom CRM system to manage client jobs more efficiently, track disaster recovery projects from intake to completion, and improve team coordination in the field and office.

SOLUTION

How did you find RIVO AGENCY?

• Online Search
• Clutch Site

Why did you select RIVO AGENCY over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from RIVO AGENCY were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

RIVO AGENCY designed and developed a fully customized CRM tailored to the disaster recovery industry. The system was built to capture client details instantly, assign and monitor jobs in real-time, and centralize all project data — from site photos and inspection reports to insurance documentation and invoices. They ensured the platform was mobile-friendly so our field technicians could upload updates directly from job sites, while office staff could access progress reports instantly. The CRM also automated many of our reporting and billing processes, saving significant administrative time and improving communication both internally and with clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new CRM transformed the way we handle projects. We now track every job from start to finish without losing critical details, and communication between our field teams and office has become faster and more accurate. Our ability to prepare insurance documentation improved dramatically, allowing us to close cases more quickly and with fewer errors. Most importantly, our clients receive faster responses and better overall service, which has strengthened our reputation in the community.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

RIVO AGENCY was highly organized and responsive. They kept us updated with clear timelines, delivered milestones as promised, and quickly accommodated change requests whenever they arose.

What was your primary form of communication with RIVO AGENCY?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand the operational flow of our industry and build a CRM that fit perfectly into it was remarkable. They managed to balance functionality with simplicity, making the system powerful yet easy to use for every member of our team.

Are there any areas for improvement or something RIVO AGENCY could have done differently?

Nothing significant stands out. They've delivered exactly what we envisioned and provided excellent support throughout the process.

BACKGROUND

Please describe your company and position.

I am the CEO of a security company.

Describe what your company does in a single sentence.

We help small and medium businesses operate securely and prevent costly cyberattacks by delivering complete, effective, and affordable security programs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RIVO AGENCY to accomplish?

• We needed a custom cybersecurity software platform that would centralize threat detection, vulnerability management, and incident reporting for our SMB clients, making it easy to monitor and respond to risks in real time.

SOLUTION

How did you find RIVO AGENCY?

• Online Search
• Clutch Site

Why did you select RIVO AGENCY over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from RIVO AGENCY were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rivo Agency developed a custom-built cybersecurity platform tailored to SMB security needs. The solution included:

Centralized security dashboard for real-time monitoring
Automated vulnerability scanning and patch recommendations
Incident reporting and analytics tools
Role-based access control for different client tiers
Integration with existing security protocols and compliance frameworks
The platform was designed with a user-friendly interface, making advanced security management accessible even to non-technical business owners.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We achieved a 40% reduction in security incident response times, improved client satisfaction scores, and gained the ability to onboard new clients 25% faster due to platform automation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

RIVO AGENCY was proactive and detail-oriented. We had weekly progress meetings via Zoom and used Slack for day-to-day communication. All deliverables were met on schedule, and any feedback was quickly implemented.

What was your primary form of communication with RIVO AGENCY?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to merge high-level security expertise with clean, intuitive design was exceptional. They understood our industry requirements and built a platform that is both powerful and easy to use.

Are there any areas for improvement or something RIVO AGENCY could have done differently?

None. They delivered exactly what we envisioned and more.

BACKGROUND

Please describe your company and position.

I am the CTO of a consulting company

Describe what your company does in a single sentence.

Our company helps organizations develop and execute digital strategies that align technology investments with business objectives, improve customer engagement, and maximize long-term value.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RIVO AGENCY to accomplish?

• We hired Rivo Agency to design and develop a secure, scalable, and high-performance payment gateway to enhance our Verified Rapid Payments℠ platform and ensure seamless integration with The RTP® Network and FedNow bank payment rails.

SOLUTION

How did you find RIVO AGENCY?

• Online Search
• Clutch Site

Why did you select RIVO AGENCY over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from RIVO AGENCY were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rivo Agency built a fully functional payment gateway that:

Processes real-time bank-to-bank and card transactions
Integrates seamlessly with third-party APIs and existing client systems
Features advanced encryption, multi-factor authentication, and fraud detection tools
Offers merchant onboarding and management capabilities
Provides a robust dashboard for real-time transaction monitoring and reporting
Meets industry compliance standards for data security and payment processing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The payment gateway enabled faster transaction times, improved security, and gave our clients better control over payment processing. Merchant onboarding was streamlined, and processing costs were reduced without compromising performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rivo Agency maintained an agile workflow, holding regular progress meetings and quickly addressing change requests. All deliverables were completed on time and met our performance benchmarks.

What was your primary form of communication with RIVO AGENCY?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their deep understanding of payment systems and ability to integrate multiple bank payment rails into a single, user-friendly gateway was outstanding.

Are there any areas for improvement or something RIVO AGENCY could have done differently?

No. Their solution exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the Project Manager

Describe what your company does in a single sentence.

Global leader in connectivity solutions, delivering products and services for data communications, medical, industrial, automotive, and consumer electronics industries in over 40 countries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RIVO AGENCY to accomplish?

• We engaged Rivo Agency to develop an AI-powered analytics and automation platform to help optimize our connectivity solutions, improve operational efficiency, and provide actionable insights for product innovation.

SOLUTION

How did you find RIVO AGENCY?

• Online Search
• Clutch Site

Why did you select RIVO AGENCY over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from RIVO AGENCY were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rivo Agency collaborated closely with our engineering, operations, and IT teams to design and implement an enterprise-grade AI development project tailored to Molex’s global operations. The work covered the full lifecycle from discovery and requirements gathering to deployment and post-launch optimization. Key deliverables included:

• Data Infrastructure Setup: Designed secure data pipelines to collect, process, and normalize large volumes of data from our manufacturing facilities, IoT-enabled devices, and ERP systems.
  Machine Learning Model Development: Created predictive maintenance models capable of identifying equipment anomalies before failure, improving uptime and reducing unplanned downtime.
  
  
• Machine Learning Model Development: Created predictive maintenance models capable of identifying equipment anomalies before failure, improving uptime and reducing unplanned downtime.
• Automated Analytics Dashboards: Built AI-driven dashboards that provide real-time performance metrics, product quality insights, and production efficiency tracking.
• Natural Language Processing Integration: Developed NLP modules to analyze unstructured feedback from customers and field engineers, enabling faster product design improvements.
• Recommendation Engine: Implemented AI algorithms to suggest process optimizations, cost-saving measures, and material usage improvements across our production lines.
• Enterprise System Integration: Integrated the AI platform with our existing MES, ERP, and CRM systems without disrupting ongoing operations.
• Scalability & Security Measures: Designed the architecture to handle growing data volumes and ensured compliance with global data privacy and security standards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The AI system reduced manual data processing time by over 40% and significantly improved our ability to predict and prevent equipment downtime. It has also helped us identify product design improvements faster.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed efficiently with weekly progress reports, milestone-based delivery, and prompt responses to any change requests.

What was your primary form of communication with RIVO AGENCY?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to quickly understand our complex technical environment and deliver a tailored AI solution that integrated seamlessly with our workflows was outstanding. 

Are there any areas for improvement or something RIVO AGENCY could have done differently?

None. The collaboration has met and even exceeded our expectations. 

BACKGROUND

Please describe your company and position.

I am the Founding Partner of a law firm.

Describe what your company does in a single sentence.

We are a full-service law firm with offices in Colorado and Texas.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RIVO AGENCY to accomplish?

• We wanted to significantly improve our website performance
• implement a more robust CRM,
• explore AI-driven solutions to enhance client experience and lead management.

SOLUTION

How did you find RIVO AGENCY?

Clutch Site

Why did you select RIVO AGENCY over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from RIVO AGENCY were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project focused on multiple areas of our digital presence:

Website Optimization: Migrated our site from WordPress to a faster, more scalable front-end framework while retaining backend flexibility with WooCommerce and WordPress CMS.
Custom CRM Implementation: Designed and integrated a legal-focused CRM that streamlined our intake process, appointment scheduling, and client communication.
AI Solution Development: Integrated a lightweight AI-powered chatbot to handle FAQs and collect preliminary client details for better lead qualification.
SEO & Lighthouse Performance Optimization: Improved site speed, SEO, accessibility, and mobile responsiveness.
Gatsby/Static Site Integration: Leveraged Gatsby for a blazing-fast frontend experience while syncing with the WordPress API.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Google PageSpeed scores consistently 90+
35% increase in organic search traffic within three months
Faster lead conversion due to CRM and AI-assisted screening

Describe their project management. Did they deliver items on time? How did they respond to your needs?

RIVO AGENCY was highly organized, responsive, and efficient. We communicated primarily via Slack and held virtual meetings weekly. Their team delivered all milestones on time and maintained clear and proactive communication.

What was your primary form of communication with RIVO AGENCY?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to combine performance-focused web development with practical AI and CRM solutions was outstanding. The integration between all systems was seamless, and they were always open to feedback and fast iteration.

Are there any areas for improvement or something RIVO AGENCY could have done differently?

Honestly, nothing significant comes to mind. They exceeded our expectations at every step.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at Best of Remodel Inc., a general contracting company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RIVO AGENCY?

We needed help with lead generation and web development.

SOLUTION

What was the scope of their involvement?

RIVO AGENCY provides web design and development, SEO, and social media marketing services. The team has guided me through the process of creating a public-facing website from scratch and has explained what plugins and services we need to have in place. RIVO AGENCY has also helped us create an Instagram account and has offered a wide variety of services.

We’ve worked closely together on keyword research and have come up with a list of keywords that our customers are looking for. RIVO AGENCY posts information on Facebook and Instagram.

What is the team composition?

We work with a bunch of people, but Nick, the founder and CEO, is our main point of contact.

How did you come to work with RIVO AGENCY?

We found them through a Google search.

How much have you invested with them?

We’ve spent $50,000 in total. We currently pay them around $2,000 per month.

What is the status of this engagement?

We started working together in February 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

RIVO AGENCY has brought our company to the next level, and we’re now visible on Google. We’ve reached the goal of getting organic leads, and we’re happy with the results. We’re currently getting about 30 organic leads a month, and that number is growing.

How did RIVO AGENCY perform from a project management standpoint?

RIVO AGENCY’s work has exceeded our expectations. We have great communication and a great setup. We use Trello, phone calls, Slack, and emails.

What did you find most impressive about them?

We’re impressed with RIVO AGENCY’s optimization work, and we appreciate the statistics they provide. The team is outstanding, and we’re learning every time we meet with Nick. He takes us to the next level and tells us what the next step is.

Are there any areas they could improve?

No, there’s nothing they can improve on. 

Do you have any advice for potential customers?

Have a goal for your company and what you want to achieve. RIVO AGENCY has helped us grow tremendously, so I can highly recommend them.

BACKGROUND

Please describe your company and position.

I am the Client Success Manager of a Software Dev Company

Describe what your company does in a single sentence.

We are a software development company from Florida with R&D offices across the globe. With 300+ people across eight different locations, we build software products for Middle + size companies that care about their business. The idea behind this business is to help entrepreneurs with creative minds fill the technical gap in product development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RIVO AGENCY to accomplish?

• We've been working with Rivo Agency since 2020. We created a number of websites and platforms that positively contributed to the development of clients’ business.

SOLUTION

How did you find RIVO AGENCY?

Online Search

Why did you select RIVO AGENCY over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from RIVO AGENCY were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rivo Agency has successfully refreshed the website, improved optimization, enhanced the user navigation. The team developed the user friendly and customized CMS that improved the content management process. Currently, Rivo Agency helps with hosting and maintenance.
Main outputs: 

• Rapid development
• Comprehensive analyticsэ
• Accessible approach
• Effective solutions
• Proactive support
• Exceptional responsiveness

Techstack: WordPress, PHP, JavaScript, Manual testing,Figma, React.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Rivo Agency has delivered the project on time and within the budget. The final product significantly increased the profitability of business.

• Increased website traffic
• Improved conversion rates
• Growth in social media interactions
• Positive feedback from users
• Increased content updates

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management of Rivo Agency was effective. All items were delivered on schedule, without delay. For communication we used Slack, Zoho People, Jira. The productive communication helped the team to understand the project goals and high responsiveness strongly contributed to the seamless work process.

What was your primary form of communication with RIVO AGENCY?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Rivo Agency's commitment to client success is incomparable. The team strongly met the deadline and always delivered the qualitative result. 

They are oriented on the integration of modern approaches and tools. The other positive thing is that they bring the client's vision to reality. They form the team only with the highly professional developers who effectively cooperate, immediately react to the problem and give really valuable advice. 

Are there any areas for improvement or something RIVO AGENCY could have done differently?

The outcome of cooperation was positive and the final result was very good. Hope to cooperate more in the future.

BACKGROUND

Please describe your company and position.

I am the Founder of Mens.com

Describe what your company does in a single sentence.

Mens is a digital health clinic that makes self-care more convenient and affordable.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RIVO AGENCY to accomplish?

• To build a custom telehealth/ecommerce platform

SOLUTION

How did you find RIVO AGENCY?

Referral

Why did you select RIVO AGENCY over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from RIVO AGENCY were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had an outstanding experience working with Rivo that built us a custom telehealth/ecommerce platform. They covered a wide range of tasks, including project planning, intuitive design, robust backend development, telehealth functionality, ecommerce integration, testing, deployment, and ongoing support. 

The key deliverables included a tailored platform, user-friendly interface, secure video conferencing, integrated online store, thorough testing, and comprehensive support. Their attention to detail, expertise, and commitment to customer satisfaction made our collaboration a success. We highly recommend their services and are grateful for their outstanding work.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The platform has allowed us to serve thousands of customers via telehealth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

RIVO AGENCY exhibited excellent project management by consistently delivering items on time and responding promptly to our needs. They maintained effective communication, displayed flexibility, and showed proactive problem-solving skills. Their client-centric approach ensured a successful outcome.

What was your primary form of communication with RIVO AGENCY?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of Rivo was their exceptional attention to detail and commitment to delivering a tailored solution that precisely met our requirements.

Are there any areas for improvement or something RIVO AGENCY could have done differently?

Our experience with Rivo is largely very positive.

BACKGROUND

Please describe your company and your position there.

I'm a marketer at Red Jumpers. Red Jumpers is a partner agency for young IT companies. Red Jumpers provides a team game for young IT companies for the rapid growth of a new generation of European business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RIVO AGENCY, and what were your goals?

We needed WordPress developer for a long-term project. RivoAgency provided us with a talent, whose technical skills completely corresponded to the requirements. The developer is working on the project for more than one year and showed herself as a hardworking, diligent, and highly qualified specialist.

SOLUTION

How did you select this vendor and what were the deciding factors?

How did you choose this agency and what was decisive? Saw them at Clutch

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The tasks of the developer were focused on the support and improvement of the site. Include the development and improvement of child themes; development, improvement of plugins that were developed specifically for the needs of the site. Also their extensions for a separate product

How many people from the vendor's team worked with you, and what were their positions?

1 WordPress developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

RivoAgency helped us to find proactive and goal-oriented developer, who constantly improved technical skills that positively influenced work process and quality of tasks’ realization. We always had very successful and high-quality communication, which helped in building our relations.

Describe their project management style, including communication tools and timeliness.

We asked RivoAgency to provide us with WP developers, whose technical skills corresponded to the described requirements. The company sent us CVs of 4 developers. We hold necessary interviews with all of them and chose the most eligible specialist, who also previously had experience with the similar projects. After that we signed the contract and started our cooperation.The communication between the team and developer was effective, both sides respond quickly to the requests. The efficient management system is focused on the enhancement of performance. RivoAgency is transparent about their work process, responsive, and quick to understand the client's needs.

What did you find most impressive or unique about this company?

First of all, it is a scrupulous approach to one's work and good communication

Are there any areas for improvement or something they could have done differently?

I liked everything

BACKGROUND

Please describe your company and your position there.

I am a content manager at a beauty services marketplace. We work with many salons and their clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RIVO AGENCY?

Our site was created a couple of years ago. But we understood that technology was progressing and hired to improve the knowledge of our designer. As a result, everyone is happy.

SOLUTION

How did you select this vendor and what were the deciding factors?

After reviewing several offers, we chose this particular supplier due to its affordable price, experience and representative team.

Describe the project in detail and walk through the stages of the project.

After several meetings, we put together a couple of design ideas for the site's home page. After we chose a theme, we got a design and provided feedback through InVision. They returned to us with the design for our pages, and in which case we could always get in touch. After completing the design of the site, several illustrations, graphics and animations were created for us to integrate with our site.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with just four, including a project manager, two as a designer, and a graphic designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their documentation was very thorough. Our developers could easily implement their designs, and the overall look became much nicer. Site traffic increased by 80% and we were delighted to hear positive feedback from visitors regarding our design.

How effective was the workflow between your team and theirs?

The project manager was easy to work with, he immediately informed us of the updates. We had both personal and telephone meetings. I think everything was quite effective.

What did you find most impressive or unique about this company?

Joy knew no bounds, because it is always pleasant to deal with a professional. In the past we have worked with other agencies and our experience was not entirely successful.

Are there any areas for improvement or something they could have done differently?

We got a great product due to the fact that they could always do something faster and it was always of high quality.