Rivell

BACKGROUND

Please describe your company and position.

I am the CEO of Nium

Describe what your company does in a single sentence.

Nium is a worldwide payments platform that is revolutionizing the way individuals and enterprises can transmit, utilize, and obtain funds globally.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• Our financial organization hired Rivell LLC specifically to improve its cybersecurity procedures. Our main goals were to assure industry compliance, reduce vulnerabilities, and fortify our protection against possible cyber threats.

SOLUTION

How did you find Rivell?

• Online Search
• Referral

Why did you select Rivell over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For our organization, Rivell LLC offered a complete cybersecurity solution that was customized to meet our demands. This involved evaluating our current systems in-depth, spotting any vulnerabilities, and putting strong security measures in place. Important outputs comprised: 

• Penetration testing and vulnerability assessment installation of cutting-edge intrusion detection and firewall systems 
• Creating and carrying out a personalized incident response strategy

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The quantifiable results of Rivell LLC's services were outstanding. The frequency of security incidents and breaches significantly decreased when their solutions were put into practice. Our entire cybersecurity posture significantly improved, and our systems grew more resistant to cyberattacks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the engagement, Rivell LLC shown excellent project management. They were really accommodating to our requests and constantly delivered everything on schedule. Throughout the project, their team kept lines of communication open and immediately addressed any problems or complaints that came up.

What was your primary form of communication with Rivell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Our greatest impression of Rivell LLC was their breadth of knowledge and commitment to the security of our business. They took the time to comprehend the particular difficulties we faced and created solutions that were precisely in line with our goals. Their dedication to quality and proactive approach to cybersecurity distinguish them from other service providers.

Are there any areas for improvement or something Rivell could have done differently?

Based on our observations, Rivell LLC has very little room for improvement. One recommendation, though, would be to improve their reporting features even more in order to offer more in-depth analyses of cybersecurity trends and indicators. This would enable us to more effectively monitor our development and decide on our security plan. All things considered, we were quite pleased with Rivell LLC's services and heartily endorse them to any company looking for excellent cybersecurity solutions.

BACKGROUND

Please describe your company and position.

I am the Rehab Director of a healthcare company 

Describe what your company does in a single sentence.

We are a New York and New Jersey-based employment staffing agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• Managed IT Services
• IT Support

SOLUTION

How did you find Rivell?

Online Search

Why did you select Rivell over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rivell provides comprehensive managed IT services and cybersecurity solutions for our staffing agency. They offer proactive monitoring, maintenance, and support for all IT infrastructure components, including network management, data backup, and recovery. Overall, Rivell's services aim to enhance the efficiency, security, and reliability of our agency's IT operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Rivell has significantly improved our agency's IT infrastructure and cybersecurity. With their proactive monitoring and support, we've experienced increased uptime and reliability of our systems. Overall, Rivell's services have greatly benefited our agency's operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rivell's project management was excellent. They consistently met deadlines and were highly responsive to our needs, ensuring swift issue resolution and effective implementation of solutions. Their professionalism and efficiency greatly contributed to project success.

What was your primary form of communication with Rivell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive about Rivell was their proactive approach to addressing our needs, consistently delivering high-quality solutions on time, and their exceptional responsiveness in resolving any issues that arose.

Are there any areas for improvement or something Rivell could have done differently?

Overall, I am satisfied with Rivell's services, although there were minor areas where communication and documentation could have been improved.

BACKGROUND

Please describe your company and position.
I am the Admin of a government company 

Describe what your company does in a single sentence.

Washington Township is a municipality in a US state

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• Managed I.T. Services

SOLUTION

How did you find Rivell?

• Referral

Why did you select Rivell over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Referred to me

How many teammates from Rivell were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rivell has provided managed IT services for years for us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with Rivell, our IT infrastructure has transformed remarkably. Their proactive support and innovative solutions have enhanced our system's reliability and efficiency, increasing productivity and reducing downtime. Their exceptional service and expertise in managing our technological needs have been invaluable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rivell's project management was highly efficient, consistently delivering on time. They were responsive to our needs, adapting swiftly to changes while maintaining excellent communication. Their organized approach and attention to detail ensured smooth project progression and timely completion.

What was your primary form of communication with Rivell?

• In-Person Meeting

What did you find most impressive or unique about this company?

What stood out most about Rivell was their exceptional customer-centric approach. They not only provided tailored IT solutions but also demonstrated a deep understanding of our specific business challenges. Their blend of advanced technology and personalized service was both impressive and unique, setting them apart in the industry.

Are there any areas for improvement or something Rivell could have done differently?

They could enhance their service by offering more diverse training for our staff on new technologies implemented.

BACKGROUND

Please describe your company and position.

I am the CEO of Pentavere

Describe what your company does in a single sentence.

Pentavere is a Patient Identification Company that has built a breakthrough AI engine to identify patients that are eligible for approved medications or interventions, improving outcomes for patients and helping drive therapy growth and penetration.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• Pen test our web based software solution

SOLUTION

How did you find Rivell?

• Online Search
• Clutch Site

Why did you select Rivell over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Vulnerability Assessment / Pen Testing project. 
• Scope included session management, authentication, Reconnaissance and Codeflows. 
• A detailed report with security status and discovered vulnerabilities, weaknesses and misconfigurations with associated risk levels and actions taken for risk mitigations. 
• Provision of the necessary guidance to the developer as and when requested during the audit. 
• Final workshop/de-brief sessions

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Vulnerabilities where identified and advice provided to resolve.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very professional. Timeline met and regular progress calls. Fully understood the scope of our requirements

What was your primary form of communication with Rivell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were accessible, responsive, and approachable.

Are there any areas for improvement or something Rivell could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the CEO of AVA Inc.

Describe what your company does in a single sentence.

AVA is a Swiss-American manufacturer of connected home products, with a focus on audio streaming and home control.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• Rivell help us for many years as our main MSP and point of contact for all related infrastructure services, upgrades and new projects.
• Goal was to minimize down time while maximizing our resources and keeping our infrastructure top notch to satisfy daily work demand.

SOLUTION

How did you find Rivell?

• Online Search
• Clutch Site

Why did you select Rivell over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rivell help us modernize our vmware infrastructure along to the segmentation of our phone network from data network to minimize traffic impact to ensure our CRM will work at his best.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Work was completed successfully and in a timely manner, once the segmentation was completed the network performed much better and is actually easier to manage and troubleshooting.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent!

What was your primary form of communication with Rivell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their knowledge, professionalism, and expertise.

Are there any areas for improvement or something Rivell could have done differently?

Nothing in mind.

BACKGROUND

Please describe your company and position.

I am the Founder of Navi

Describe what your company does in a single sentence.

We are excited about the outcomes of our collaboration with some of the largest names in tech and education to help startups and innovators start, learn, and grow more quickly.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?
Rivell is recruited by our company to manage a wide range of technical and IT concerns on a regular basis.

SOLUTION

How did you find Rivell?

• Online Search
• Clutch Site

Why did you select Rivell over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I got in touch with Rivell on November 15, 2023, to ask about setting up voicemail for my business line. This assignment was completed quite quickly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Rivell answered my question about setting up my phone's voicemail quite promptly, even in a limited amount of time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It seems like our company and Rivell engaged in mutually beneficial and fruitful interactions.

What was your primary form of communication with Rivell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

On the outside, Rivell appears to provide excellent customer service and prompt support.

Are there any areas for improvement or something Rivell could have done differently?

Already, the service is excellent and prompt.

BACKGROUND

Please describe your company and position.

I am the CEO of SoundBoks

Describe what your company does in a single sentence.

SoundBoks is a hardware firm based in Copenhagen that creates and sells battery-powered speakers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• We needed an IT-managed service provider to manage our company's high-tiered technological needs.

SOLUTION

How did you find Rivell?

• Online Search
• Referral

Why did you select Rivell over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rivell LLC helps us with mobile device management and the administration of our Microsoft 365 license. Rivell LLC manages around 90% of our IT support remotely, and there are some cases where the team needs to come to our location to install software or provide on-site maintenance. Rivell LLC is also responsible for our network security and firewall set up. Rivell LLC provides help desk support through their ticketing platform, where we can submit support tickets with different priorities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Rivell LLC resolves IT issues quickly and has helped us streamline our operations tremendously, which has been very beneficial for our company. Rivell LLC team is highly proficient, and if they don't have an answer to my issue, they have a plethora of professionals who collaborate to come up with a resolution for us. The quality of their work is consistently accurate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rivell LLC meets deadlines and resolves issues in a timely fashion. Our support tickets have different priorities from 1–4. Priority one is an issue that is critical to resolve right away, like a network outage. Rivell LLC time resolution for priority one ticket is 1.28 hours from when we submit the ticket to when it's resolved. The time resolution for priority two tickets is 1.1 hours.

What was your primary form of communication with Rivell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with Rivell LLC's receptivity and understanding. The team takes as much pride in helping us as if they were actual employees of our company.

Are there any areas for improvement or something Rivell could have done differently?

Although every company can improve and grow at all times, there isn't a negative thing I can say about Rivell LLC. They are constantly growing.

BACKGROUND

Please describe your company and position.

I am the CEO of CleverCards

Describe what your company does in a single sentence.

CleverCards is a payments technology that allows businesses and governments to deliver digital Mastercard to anybody through SMS or email in real time.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• Penetration test

SOLUTION

How did you find Rivell?

• Online Search
• Referral

Why did you select Rivell over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Penetration testing involves identifying and exploiting vulnerabilities in our software and APIs. The key deliverables were: Vulnerability assessment Exploitation Reporting

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Identification of vulnerabilities and improved security.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything went as planned and on time.

What was your primary form of communication with Rivell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Rivell has great collaboration and teamwork. Also a good proactive approach to the task.

Are there any areas for improvement or something Rivell could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the CEO of Baraja

Describe what your company does in a single sentence.

Baraja is a manufacturer of 3D machine vision systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• Rivell LLC was enlisted with specific aims: 1. Strengthen cybersecurity measures. 2. Enhance computer support services. 3. Optimize computer efficiency and security.

SOLUTION

How did you find Rivell?

• Online Search
• Referral

Why did you select Rivell over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rivell LLC provided comprehensive support in overseeing our office's computer software and internet security.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes included timely and professional responses to queries, thorough onboarding processes, and seamless implementation of new products. We have confidence in our updated cybersecurity strategy under their guidance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was effective, featuring regular biweekly progress reviews and proactive adjustments to staffing and skill requirements. Technical delivery consistently earned accolades for its excellence.

What was your primary form of communication with Rivell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Rivell demonstrated their value as a crucial partner. They consistently met key objectives and established themselves as strategic collaborators.

Are there any areas for improvement or something Rivell could have done differently?

While content with the collaboration, both parties are working together to enhance resource flexibility, particularly in managing budget fluctuations, showcasing Rivell LLC dedication to exceptional service provision.

BACKGROUND

Please describe your company and position.

I am the CEEO of EstateGuru

Describe what your company does in a single sentence.

EstateGuru is a cross-border marketplace in Continental Europe for short- and mid-term property loans.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• Rivell LLC was contracted to strengthen the cybersecurity infrastructure of our financial institution. We aimed to safeguard our systems from potential cyber threats and ensure compliance with PCI-DSS and GDPR.

SOLUTION

How did you find Rivell?

• Online Search
• Referral

Why did you select Rivell over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rivell LLC conducted an in-depth analysis of our existing cybersecurity framework by performing thorough risk assessments and penetration tests. They addressed the identified vulnerabilities by implementing a tailored mix of the following solutions: 

• Encryption methodologies, such as Virtual Private Networks (VPNs). 
• Multi-factor authentication protocols. 
• Automated intrusion detection and prevention systems. 
• Role-based access controls and privilege management solutions. 
• Ongoing surveillance and maintenance services to keep the systems current and robust. 

Key Deliverables:

• Detailed findings of our risk assessment, including methodologies and specific vulnerabilities Implementation strategy for the recommended security landscape 
• A tailored and robust cybersecurity awareness training session for all of our staff Regular updates/upgrades and maintenance of the security systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The anticipated benefits of this project were palpable and highly valuable to our cybersecurity stance. This project resulted in: Noticeable decrease in the count of security incidents and breaches; Improvement of data protection, fostering of greater trust and confidence with customers; and Compliant with regulatory mandates without disruptions to our operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rivell LLC demonstrated excellent project management throughout the partnership. They met all deadlines and quickly addressed our concerns. Transparency was also a hallmark of their work, and we always knew the status of the project.

What was your primary form of communication with Rivell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were very impressed with Rivell LLC. Their depth of expertise and strong commitment to our success were striking. They demonstrate a sophisticated understanding of the unique cybersecurity challenges financial institutions face. The other thing that we found particularly noteworthy was that they have a proactive approach to staying ahead of emerging threats, and that's not something that every cybersecurity firm does.

Are there any areas for improvement or something Rivell could have done differently?

While our experience with Rivell LLC was overwhelmingly positive, there are minor areas where refinement could enhance efficiency. This includes streamlining documentation and reporting processes. Moreover, integrating more proactive threat detection methods could bolster our defenses against evolving cyber threats.