Rivell

BACKGROUND

Please describe your company and position.

I am the Manager of Scurri

Describe what your company does in a single sentence.

Scurri is a simple, flexible API and dashboard designed to improve your ordering, shipping, and delivery processes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• Rivell LLC was engaged to improve website features and functionality. Key goals included reducing bounce rates by improving website performance and providing a richer user experience through interface and navigation enhancements; optimizing inventory and order management through the development of customized backend features; integrating stringent security protocols to protect customer data; and enhancing sales and marketing capabilities to drive more traffic, leads and customers.

SOLUTION

How did you find Rivell?

• Online Search
• Referral

Why did you select Rivell over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Backed by ongoing support and maintenance to ensure the continued effectiveness and reliability of implemented solutions. Key deliverables, included: Performance Optimization: Rivell LLC optimized the client’s website loading speed and responsiveness for a more seamless user experience. With website performance being a direct contributor to user satisfaction and sales, achieving 100% faster performance can have a drastic effect on user engagement and sales. User Experience Enhancement: Rivell LLC worked with the client to redesign their website interface for improved usability and navigation. This ultimately lead to an 18.43% increase in conversion rates and $48,000 per month in sales revenue. Backend Process Optimization: The website optimization process continued with backend process optimization. Rivell LLC implemented solutions that streamlined inventory management, order processing, content management, and other backend operations, reducing user wait times and improving website speed and performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered measurable outcomes, including: Improved website performance with decreased bounce rates and increased average session durations. Increased user experience with higher conversion rates that resulted in increased sales revenue. Improved backend efficiencies with decreased order fulfillment time and inventory discrepancies resulted in improved operational productivity. Stronger security with successful attack preventions and sensitive customer information remained protected.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rivell had impressive project management. They are always adhering to timelines while delivering items on time. Their communications were also very proactive. The professional manner, as well as the responsiveness to issues as they arose, further contributed to their client’s satisfaction with the project.

What was your primary form of communication with Rivell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Rivell LLC distinguished themselves through their extensive experience in the space, attention to customer satisfaction, and thoughtful work process. They were especially skilled at understanding the company's specific industry challenges, designing effective solutions, and shepherding the team through the build process. They stood out for their regular and proactive communication, commitment to detail, and dedication to delivering high-quality results.

Are there any areas for improvement or something Rivell could have done differently?

Based on a positive overall experience with Rivell LLC, potential areas for improvement include enhancing post-implementation support services to ensure ongoing maintenance and optimization of solutions. Regular performance reports and insights for continuous improvement would also be a way to add value for the client.

BACKGROUND

Please describe your company and position.

I am the Key Retailer Manager of Ankorstore

Describe what your company does in a single sentence.

Ankorstore is an online B2B marketplace that links local merchants with independent shop owners and specialty brands.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?
Rivell LLC embarked on a mission to overhaul our retail company's IT infrastructure, aiming to modernize systems while fortifying network security and reliability.

SOLUTION

How did you find Rivell?

• Online Search
• Referral

Why did you select Rivell over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rivell LLC meticulously scrutinized our existing IT setup, proposing a comprehensive solution. They deployed cutting-edge network monitoring tools, fortified our cybersecurity defenses with advanced threat detection systems, and seamlessly transitioned our data to a more agile cloud platform. Moreover, their inclusive approach included thorough staff training to ensure seamless system integration and adoption.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Rivell LLC's impact was profound. We witnessed a substantial decrease in network downtime, resulting in heightened operational efficiency and significant cost savings. Their robust cybersecurity measures offered unparalleled peace of mind, effectively safeguarding our sensitive data against potential cyber threats. The migration to a cloud-based infrastructure enhanced our adaptability, empowering us to respond swiftly to evolving market demands.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rivell LLC's project management prowess was exemplary. They upheld transparent communication channels, promptly addressing any concerns and providing regular updates. Their adherence to timelines and deliverables was commendable, ensuring minimal disruption to our business operations.

What was your primary form of communication with Rivell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Rivell proactive problem-solving approach truly distinguished them. They anticipate our needs and devise innovative solutions, preemptively addressing potential challenges. Their team's professionalism and technical proficiency instilled unwavering confidence in their ability to deliver exceptional results.

Are there any areas for improvement or something Rivell could have done differently?

While our collaboration was largely successful, enhancing post-implementation support services could further bolster the long-term sustainability and optimization of our IT infrastructure.

BACKGROUND

Please describe your company and position.

I am the CEO of StuDocu

Describe what your company does in a single sentence.

Students may share information, college notes, and study tips on StuDocu, a student-to-student knowledge sharing website.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• Our organization came to the conclusion that it was essential to align our IT infrastructure with our business objectives in order to foster efficiency and growth. We looked to Rivell LLC's experience to develop a holistic IT plan that would optimize our technology investments, enhance operational agility, and ensure scalability for future expansion.

SOLUTION

How did you find Rivell?

• Online Search
• Referral

Why did you select Rivell over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rivell LLC conducted a detailed assessment of our current IT environment, strategic goals, and business processes. Based on their findings, they created a tailored IT strategy that included: 

• an analysis of our current technical environment and the identification of areas that require improvement. 
• the development of a plan outlining our company's short- and long-term IT initiatives. 
• recommendations for implementing new technology to boost creativity and obtain a competitive advantage. 
• guidance on IT governance and risk management to ensure compliance and ward off potential threats. 
• ongoing oversight and support in tracking outcomes and adjusting strategies as needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our IT capabilities and overall business profitability have improved significantly as a result of the strategic advice given by Rivell LLC. Notable outcomes include: improved operational efficiency and cost savings as a result of a better match between IT spending and corporate goals. 

Utilizing state-of-the-art technology has provided us a competitive edge and enhanced client support. improved IT governance and risk management practices, ensuring compliance with industry regulations and safeguarding against potential intrusions. The effectiveness and clarity of the IT strategy, which aided in fostering internal alignment and a shared vision, was praised by stakeholders.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the collaboration, Rivell has exceeded our expectations in project management. They met critical deadlines and budgetary constraints with a high level of professionalism and attention to detail. Their staff was very responsive to our needs, offering prompt, proactive solutions and customized assistance in response to any questions or issues we had.

What was your primary form of communication with Rivell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The depth of expertise and commitment to delivering value-driven solutions that are tailored to each client's unique needs and challenges make Rivell LLC stand out. They approach every project strategically, making use of their industry knowledge and technical proficiency to deliver quantifiable business outcomes and foster long-term success.

Are there any areas for improvement or something Rivell could have done differently?

Even though our interactions with Rivell LLC have only been positive, there is always room for growth. One suggestion would be to enhance their communication and collaboration capabilities to facilitate easy information exchange and communication between team members and clients. By expanding their knowledge base and staying up to date with emerging technologies, they may further solidify their value proposition and ensure their relevance in the rapidly evolving IT industry.

BACKGROUND

Please describe your company and position.

I am the manager of Lingokids

Describe what your company does in a single sentence.

Assisting families all around the world in raising beautiful children.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• In order to promote efficiency and growth, our organization realized that it was necessary to match our IT infrastructure with our business goals. To create a comprehensive IT strategy that would maximize our technological investments, improve operational agility, and guarantee scalability for future growth, we turned to Rivell LLC's experience.

SOLUTION

How did you find Rivell?

• Online Search
• Referral

Why did you select Rivell over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rivell LLC thoroughly evaluated our business procedures, strategic objectives, and existing IT environment. In light of their discoveries, they developed a customized IT plan that comprised: an examination of our existing technological setup and the determination of areas in need of development. creation of a roadmap detailing both short- and long-term IT projects in line with our corporate goals. suggestions for putting new technologies into practice to spur innovation and gain a competitive edge. advice on risk management and IT governance to guarantee compliance and fend off possible dangers. continuous monitoring and assistance to track results and make necessary strategy adjustments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to Rivell LLC's strategic guidance, we have witnessed tangible improvements in our IT capabilities and overall business performance. Key outcomes include: Enhanced alignment between IT investments and business objectives, resulting in improved operational efficiency and cost savings. Implementation of innovative technologies that have enabled us to gain a competitive edge and better meet the needs of our customers. Strengthened IT governance and risk management practices, ensuring compliance with industry regulations and safeguarding against potential threats. Positive feedback from stakeholders regarding the clarity and effectiveness of the IT strategy, fostering a shared vision and alignment across the organization.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the collaboration, Rivell LLC showed outstanding project management. They demonstrated a high degree of professionalism and attention to detail while meeting important deadlines and financial constraints. Additionally, their staff provided timely, proactive answers and individualized help in response to any questions or problems we had. They were very sensitive to our demands.

What was your primary form of communication with Rivell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Rivell LLC stood out for their breadth of knowledge and dedication to providing value-driven solutions that are customized to meet the particular requirements and difficulties of each of its clients. They take a strategic approach to every project, utilizing their technical expertise and industry understanding to provide measurable business results and promote long-term success.

Are there any areas for improvement or something Rivell could have done differently?

Even though we have had nothing but excellent experiences with Rivell LLC, there is always space for improvement. To enable smooth communication and information exchange between team members and clients, one recommendation would be to improve their communication and collaboration tools. In the quickly changing IT market, they might further strengthen their value proposition and assure their relevance by broadening their knowledge base and keeping up with developing technology.

BACKGROUND

Please describe your company and position.

I am the Network Administrator of a government company 

Describe what your company does in a single sentence.

We are a governmental department within our city.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• We enlisted Rivell to upgrade our IT infrastructure, enhance cybersecurity protocols, and streamline data management systems, as well as to update our existing systems.

SOLUTION

How did you find Rivell?

Referral

Why did you select Rivell over others?

• High ratings
• Close to my geographic location
• Referred to me

How many teammates from Rivell were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involves modernizing our IT infrastructure, strengthening cybersecurity measures, and optimizing data management systems. Key deliverables include updated network architecture, enhanced cybersecurity protocols, streamlined data processes, and updated software systems with improved performance and security features.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes of the project include improved system performance, enhanced cybersecurity, streamlined data management, increased user satisfaction, compliance, and cost savings.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rivell's project management was exemplary. They consistently delivered items on time and promptly addressed our needs. Their responsiveness and proactive approach ensured smooth communication and efficient problem-solving throughout the project.

What was your primary form of communication with Rivell?

In-Person Meeting

What did you find most impressive or unique about this company?

What stood out most about Rivell was their proactive problem-solving approach and commitment to understanding our specific needs. They listened attentively, provided tailored solutions, and maintained clear communication throughout the project. Their dedication to client satisfaction and ability to adapt to our requirements were particularly impressive and contributed significantly to the project's success.

Are there any areas for improvement or something Rivell could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Network Administrator of an education company 

Describe what your company does in a single sentence.

K-6 Education

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• Cyber Security Managment
• Network Overhaul
• VOIP/Camera Systems

SOLUTION

How did you find Rivell?

• Online Search
• Referral

Why did you select Rivell over others?

• High ratings
• Close to my geographic location
• Good value for cost

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Upgrading hardware and implementing a new NGFW. Also implementing a new VOIP system and additional cameras to our camera system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased network capabilities as well as increased network security monitoring. New cameras had much better views and the VOIP system had better quality and reliability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was completed in a timely matter and was done professionally.

What was your primary form of communication with Rivell?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Knowledgeable about our current systems. And made cost effective recommendations for new technologies. They had great customer service as well and saw our project through to completion.

Are there any areas for improvement or something Rivell could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the IT Director of a police department.

Describe what your company does in a single sentence.

We are a Police Department.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• We brought on Rivell to enhance our IT infrastructure and establish reliable backup solutions.

SOLUTION

How did you find Rivell?

Referral

Why did you select Rivell over others?

• High ratings
• Close to my geographic location
• Referred to me

How many teammates from Rivell were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Revamping our IT infrastructure involved upgrading both hardware and software to meet contemporary standards, incorporating scalable cloud-based solutions for enhanced flexibility and accessibility, and optimizing our network to ensure speed and reliability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project has shown measurable progress with the seamless activation of backups whenever required, highlighting the reliability and effectiveness of the implemented backup systems. Moreover, a notable decrease in security incidents underscores the success of the project in bolstering cybersecurity measures and fortifying the overall security framework.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rivell's project management excelled, consistently meeting deadlines and surpassing expectations.

What was your primary form of communication with Rivell?

In-Person Meeting

What did you find most impressive or unique about this company?

What truly distinguishes Rivell is their remarkable dedication to customer service. They not only delivered customized IT solutions but also showcased a profound understanding of the specific challenges within our industry.

Are there any areas for improvement or something Rivell could have done differently?

No.

BACKGROUND

Please describe your company and position.
I am a Network Specialist at an education company
Describe what your company does in a single sentence.

We are a K-6 Public school district in New Jersey.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• VOIP Services
• Camera Installation
• Cyber Security Improvement & Action Plans

SOLUTION

How did you find Rivell?

Referral

Why did you select Rivell over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Rivell were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Upgrade existing firewalls to optimize our cyber security infrastructure, as well as recommendations for future purchases. VOIP System was a major improvement from our previous system, and we could not be happier. Switching infrastructure was upgraded to support additional devices that have been used in the district. Recommended camera replacements which had better views of our whole campus.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We noticed a huge improvement with our network infrastructure and Rivell found many misconfigurations that were against best practice. Rivell was able to work with us to correct these problems. They also worked quickly installing our new cameras which satisfied our district security requirements. The project was carried out with professionalism and exceeded our expectations. They follow-up on projects and are dedicated to making customers satisfied.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They worked with our schedule and completed the project quicker then the projected timeline.

What was your primary form of communication with Rivell?

In-Person Meeting

What did you find most impressive or unique about this company?

They’re very knowledgeable and have specific solutions for specific environments

Are there any areas for improvement or something Rivell could have done differently?

None.

BACKGROUND

Please describe your company and position.

 I am the Network Administrator of a government company 

Describe what your company does in a single sentence.

We are a city in Southern New Jersey.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• Rivell transformed our IT setup, strengthened our cybersecurity, and optimized our data management for even better efficiency.

SOLUTION

How did you find Rivell?

Referral

Why did you select Rivell over others?

• High ratings
• Close to my geographic location
• Referred to me

How many teammates from Rivell were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Revamping our IT infrastructure involved bringing our hardware and software up to date, incorporating scalable cloud-based solutions for improved accessibility, and fine-tuning our network for enhanced speed and reliability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our cybersecurity was significantly fortified, leading to a 50% decrease in security incidents and showcasing a more robust defense against cyber threats.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rivell demonstrated exceptional project management, consistently meeting deadlines and surpassing expectations.

What was your primary form of communication with Rivell?

In-Person Meeting

What did you find most impressive or unique about this company?

Rivell's standout quality was their unwavering commitment to customer service, offering customized IT solutions and showcasing a profound understanding of our industry's unique challenges.

Are there any areas for improvement or something Rivell could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Project Manager of an information technology company.

Describe what your company does in a single sentence.

Website Design and Development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• Phone Systems
• Door Access

SOLUTION

How did you find Rivell?

Referral

Why did you select Rivell over others?

• High ratings
• Close to my geographic location

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MSP Rivell did a good job with our phone services and door access control. The call quality is great, and the security system is easy to use. Their team was knowledgeable and mostly responsive. Good value for the price, but communication could be quicker. Overall, satisfied with their service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Everything is working fine :)
Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was done according to the provided timeline. Everything was done just as expected.

What was your primary form of communication with Rivell?

In-Person Meeting

What did you find most impressive or unique about this company?

Very personable and extremely knowledgeable.

Are there any areas for improvement or something Rivell could have done differently?
I've got nothing. Great company!