# Rightpoint Rightpoint Reviews (20), Pricing, Services & Verified Ratings - 4.9 out of 5 average review rating - 1 connections joined Rightpoint's Network [Visit Website](https://www.rightpoint.com/?utm_source=clutch.co&utm_medium=referral) [Get a Custom Proposal](https://clutch.co/profile/rightpoint-0) **Digital Product Delivery and Rapid Innovation** At Rightpoint, our end-to-end expertise in digital products drives value for customers and differentiates businesses. We concept, develop and launch breakthrough digital products that solve the most important business challenges. From custom mobile and web applications to augmented and virtual reality to connected IoT and in-car experiences, we believe in a "what if" and "why not" attitude that brings ideas to life. ## Company Information - Minimum project size: $250,000+ - Hourly rate: $150 - $199 - Number of employees: 250 - 999 - 7 Locations: - Chicago, IL (Headquarters) - Boston, MA - Oakland, CA - Santa Monica, CA - Plano, TX - Denver, CO - Atlanta, GA - Founded in 2007 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 45% Mobile App Development - 35% Web Development - 10% IoT Development - 10% UX/UI Design ### Focus Areas - Mobile Platforms: - 60% iPhone iOS App Development - 40% Android App Development - User Experience Focus: - 50% UX Strategy - 25% Usability Testing - 25% User Research - CMS Focus: - 34% Squarespace CMS - 33% Drupal CMS - 33% WordPress CMS - Mobile Focus: - 30% Mobile Commerce - 20% Consumer Mobile App Development - 20% Health & Wellness Mobile App Development - 10% Financial Mobile App Development - 10% Productivity Mobile App Development - 10% Travel & Lifestyle Mobile App Development - Application Platforms: - 30% Other app platform - 10% Amazon Application Development Framework - 10% Azure Platform - 10% Force - 10% Google app engine - 10% Heroku - 10% Linux server - 10% Windows server - Programming & Scripting: - 30% Swift - 20% C++ - 20% Java - 20% Ruby - 10% C - Frameworks and CMS: - 28% Other frameworks and CMS - 6% .NET - 6% Angular - 6% Django - 6% Flutter - 6% Laravel - 6% NextJS - 6% NodeJS - 6% React - 6% React Native - 6% Ruby on Rails - 6% SDL - 6% VueJS ### Industries - 20% Financial services - 20% Medical - 10% Information technology - 10% Retail - 10% Automotive - 20% Consumer products & services - 10% eCommerce ### Clients - 40% Midmarket ($10M - $1B) - 60% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.6 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Rightpoint's pricing varies significantly, with projects ranging from $50,000 to $500,000. Clients report good value for cost, citing effective communication and high-quality deliverables, indicating a strong alignment between investment and project outcomes. **Most Common Project Size**: $50,000 to $199,999 based on 16 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Mobile App Development: $200,000 to $999,999 based on 12 reviews - Custom Software Development: $50,000 to $199,999 based on 2 reviews - Other IT Consulting and SI: $50,000 to $199,999 based on 1 review - Web Development: $50,000 to $199,999 based on 1 review - UX/UI Design: Confidential based on 1 review - E-Commerce Development: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Rightpoint Review Insights Overall Review Rating: 4.9 - Quality: 4.9 - Schedule: 4.8 - Cost: 4.6 - Willing to Refer: 4.9 ### Top Mentions - High-quality work (7 mentions) - Communicative (5 mentions) - Creative (4 mentions) - Exceeds expectations (4 mentions) - Exceptional performance (4 mentions) - Flexible (4 mentions) - Great team (4 mentions) - Easy to work with (3 mentions) - Collaborative (2 mentions) - Easy to reach (2 mentions) - Efficient (2 mentions) - Experienced (2 mentions) - Great project management (2 mentions) - Passionate about their work (2 mentions) - Team players (2 mentions) - Unique expertise (2 mentions) - Well-organized projects (2 mentions) - Accessible (1 mentions) - Dedicated (1 mentions) - Openness (1 mentions) ### Review Highlights **Exceptional Technical Expertise** Clients consistently praised Rightpoint for their technical expertise, particularly in mobile app development. They delivered solutions for complex technical challenges and integrated seamlessly with existing systems, ensuring robust and scalable outcomes. **Streamlined Processes with Custom Applications** Rightpoint successfully developed custom solutions, such as invoice tracking and mobile apps, that modernized and simplified client processes, reducing manual tasks and improving efficiency. Clients appreciated the seamless integration and innovative solutions provided. **Strong Project Management and Communication** Rightpoint's project management skills and communication were highlighted as strengths. They maintained regular updates, were responsive to client feedback, and managed projects efficiently, ensuring deadlines were met and expectations exceeded. **Occasional Project Management Hiccups** While generally strong, there were instances where project management could have been tighter, particularly in maintaining momentum and proactively managing deadlines. Rightpoint was noted to be responsive in addressing these issues when they arose. **Proactive Problem Solving** Clients appreciated Rightpoint's proactive approach to problem-solving, where they not only addressed existing issues but also anticipated potential challenges and provided innovative solutions to avoid them, ensuring project success. **Successful Product Launches and Market Impact** Several projects led by Rightpoint resulted in successful product launches and significant positive impacts on the clients' businesses, such as increased online sales and improved customer satisfaction, demonstrating their ability to deliver tangible results. **Creative and Innovative Design Solutions** The design solutions provided by Rightpoint were frequently commended for their creativity and innovation. Clients noted the aesthetic appeal and functional enhancements of the designs, which often led to improved user engagement and satisfaction. **Effective Collaboration and Partnership** Rightpoint was noted for their collaborative approach, treating clients as partners rather than just customers. This approach fostered strong relationships and ensured that solutions were tailored to the specific needs and goals of each client. **Areas for Improvement in Initial Scoping** A few clients noted that initial project scoping underestimated complexity, leading to temporary disruptions. However, Rightpoint was quick to adjust and recover, showcasing their adaptability and commitment to project success. ### Rightpoint Reviews #### Web Development for Internal Tracking Portal **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Jan. - May 2015 **Project Summary**: Rightpoint created a custom application for tracking invoices. They built the platform using Azure and implemented several additional features to streamline the process. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** David Architectural Metals, Inc. - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — May 9, 2019 **Feedback Summary**: The business now has a modern, efficient system; several duplicate processes were eliminated and improved the tracking efforts. As a team, Rightpoint made themselves available and immersed themselves in the project. They had a strong understanding of the project needs and delivered great work. ""Rightpoint brought our processes into the modern age without a hitch and implemented the system perfectly." " **BACKGROUND** Introduce your business and what you do there. I work for David Architectural Metals, a steel fabricator in Chicago. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Rightpoint? We hired Rightpoint to create a custom application for us to track project and internal invoices. We had been using an outdated method that hadn’t be improved since our business opened. **SOLUTION** What was the scope of their involvement? Rightpoint came to our office to discuss our current processes and gain a better understanding of our needs. We held a three-day event to go through every iteration of how we track projects. From there, they created a web-based application that digitally recreated our previous processes. They used Azure to build the cloud-based platform. It helps us track and display our invoices. In addition, they performed additional data analysis and created several types of reports. What is the team composition? There were 3–4 Rightpoint teammates working on our project, led by Brad (Co-Founder, Rightpoint). How did you come to work with Rightpoint? We followed a recommendation. How much have you invested with them? We spent between $50,000–$75,000 on their services. What is the status of this engagement? We worked together from January–May 2015. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We aren’t able to fully track the impact of Rightpoint’s work, but our processes are incredibly easier to use now. Their services helped us eliminate many manual tasks and duplicate processes. The new platform has been invaluable for us.   How did Rightpoint perform from a project management standpoint? They were excellent. As a team, they were responsive from conception through to execution. Rightpoint was by our side throughout the project. Their team was impressive and handled the work well. What did you find most impressive about them? Rightpoint brought our processes into the modern age without a hitch and implemented the system perfectly. They took an 85-year old process and improved it efficiently. It was enjoyable to work with them, which was a great bonus. Are there any areas they could improve? We were delighted with the results, so there’s nothing for them to improve. Do you have any advice for potential customers? Be open in your communication. They are a fun, youthful group that is willing to listen to your needs and create your ideas. --- #### Web & Mobile Commerce Experience for Wholesale Distribution Co. **The Project** - Services: E-Commerce Development - Project size: Confidential - Project length: Jan. - June 2018 **Project Summary**: Rightpoint redesigned and developed a web and mobile commerce experience that integrates with Oracle NetSuite ERP. Its features include 360-degree product videos, recommendations, and a finder wizard. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** President, Distribution Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 29, 2019 **Feedback Summary**: Rightpoint's efforts have had a significant impact on the business overall, streamlining the customer's shopping process by making it easier to find exactly what they need. In addition to the quality of their designs, their team is also very proactive and collaborative to work with overall.  ""Their designs have been excellent; they completely transformed our website layout and functionality." " **BACKGROUND** Introduce your business and what you do there. I'm the president of a distribution company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Rightpoint? We reached out to Rightpoint to redesign our outdated website in a way that would make it easier for visitors to easily find and choose the right product for their particular need.  **SOLUTION** What was the scope of their involvement? We met with their team to go over our goals and they redesigned and developed our website using Javascript and React Native, tying it into our Oracle NetSuite commerce program. They also incorporated new features that allow visitors to conduct filtered searches to narrow down the products that fit their needs, as well as 360-degree videos of each product. What is the team composition?  We work with 4–5 people on their team, including a project manager.  How did you come to work with Rightpoint? They were recommended to us locally, so we decided to give them a shot and it's worked out very well.  What is the status of this engagement? We've been working with them since early 2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The improvements Rightpoint made to our web and mobile commerce experience have at least doubled the business we're getting online. Customers are no longer getting frustrated when they visit our site because they're able to easily find exactly what they need relatively quickly. How did Rightpoint perform from a project management standpoint? Their team is very communicative, providing weekly progress reports and responding quickly whenever we reach out. The whole relationship has been relatively seamless.  What did you find most impressive about them? Their designs have been excellent; they completely transformed our website layout and functionality. It's been so well-received that our sister company in Germany copied the design.  Are there any areas they could improve? No. I don't have any complaints.  --- #### Product Development for IT Security App **The Project** - Services: Mobile App Development - Project size: $200,000 to $999,999 - Project length: Jan. 2018 - Ongoing **Project Summary**: Rightpoint provided consulting and product development services for a mobile app that allows users to lock and unlock access to a desktop computer.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Engineering Manager, Imprivata - Industry: Other industries - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 19, 2019 **Feedback Summary**: Rightpoint successfully solved many challenges the team faced in developing iOS and Android specific mobile app features. Highly responsive and proactive about meeting client expectations, working with their team continues to add a lot of value to the business.  "“Their expertise took our product to the next level.” " **BACKGROUND** Introduce your business and what you do there. I'm the engineering manager at Imprivata, a healthcare identity and access management company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Rightpoint? We reached out to Rightpoint to help us develop a product that will allow users to unlock or lock a desktop computer, using their mobile device. **SOLUTION** What was the scope of their involvement? Rightpoint provided consulting as we ran into complicated issues developing a mobile app for iOS and Android that allows users to lock or unlock their desktop computers, using Bluetooth technology. What is the team composition?  We work with a product owner, a developer, and the VP of engineering. How did you come to work with Rightpoint? We'd worked with them before when their company was under different ownership, and they were also recommended to me by our VP of engineering. How much have you invested with them? We invested about $250,000. What is the status of this engagement? We worked with them for two different projects in 2017 and 2018 that each took a few months. The most recent app launched and the corresponding desktop application will be going live this quarter, so they continue to provide support.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Rightpoint's recommendations effectively solved many complicated challenges, allowing us to build the exact product we intended.  How did Rightpoint perform from a project management standpoint? They're very responsive and actively involved within one of our agile scrum teams, taking part in daily standups and biweekly conference calls.  What did you find most impressive about them? Their responsiveness and ability to deliver solutions to complicated technical issues is second to none. They go above and beyond to find the answers to any questions we have. Are there any areas they could improve? Definitely not, their developers are able to take on any challenge we throw their way. Their expertise took our product to the next level. Do you have any advice for potential customers? Set clear expectations regarding project goals so the engagement has more of a chance of success.  --- #### iOS and Android Dev for Smart Pet Technology **The Project** - Services: Mobile App Development - Project size: $1,000,000 to $9,999,999 - Project length: June 2017 - Jan. 2019 **Project Summary**: Rightpoint built iOS and Android mobile apps through a series of sprints. When development neared completion, the transitioned the work to an in-house team. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** CTO, Wagz, Inc. - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 18, 2019 **Feedback Summary**: A complete product line launched thanks to Rightpoint’s app and system architecture work. They established regular communication and constantly checked their orientation to align with long-term goals and concerns. Their focus on technical quality and stability was particularly noteworthy. ""Their engineering team’s craftsmanship and their managers understanding of its importance stood out to us."  " **BACKGROUND** Please describe your company and your position there. I’m the CTO of Wagz, Inc., a company delivering the connected home for pets. We build consumer electronics products that manage and streamline pet ownership, including a smart dog collar, a smart feeder, and a smart pet door. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Rightpoint? We hired Rightpoint to build iOS and Android mobile apps from scratch to manage our connected home for pets. We also asked Rightpoint to build an embedded app that would run on our Android-based collar product. What were your goals for this project? We wanted to create a great UX that integrated all aspects of pet ownership into a one-stop shop. Regardless of which combination of our devices someone has, that person should be able to login to a common interface and understand how to monitor their pets, operate the devices, and review collected data. Eventually, we’ll transition the software in-house, but we wanted Rightpoint to build the initial version. **SOLUTION** How did you select this vendor? Another contractor recommended Rightpoint to us. Describe the project in detail. We started with an outline of the project vision. During several on-site visits with Rightpoint’s product managers and engineers, we scoped the requirements in detail and devised a plan of action. Breaking them down into sprints, we had regular online meetings to review progress. New products and business directives arose during development, and Rightpoint worked with us to make course corrections as seamlessly as possible. Toward the end of the engagement, Rightpoint helped us transition the project to our in-house engineers while losing as little momentum as possible. What was the team composition? We interfaced directly with a product manager and an account manager and also had regular, unrestricted contact with a designer and 2–4 lead engineers (the numbers fluctuated as needed throughout the project). QA resources and interns were assigned to the project, and we met with them at a few of our semi-regular site visits. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Rightpoint was instrumental in launching our product line. Their expertise and engineering resources built the foundation of our integrated apps and embedded system architecture. How effective was the workflow between your team and theirs? The workflow was convenient and accommodating. They were always willing to adjust their approach to ours, but they also suggested improvements they found effective in the past. The engineering teams from both companies met daily, and the product/management teams met weekly, with kick-off and retrospective meetings at the beginning and end of every sprint. We also had regular as-needed meetings with the account and product managers to reassess the long-range course of the project. These discussions ensured each incremental progress measure properly serviced our long-term goals. What did you find most impressive about this company? Their engineering team’s craftsmanship and their managers understanding of its importance stood out to us. Beyond simply executing on our functional requirements, they thought about how to make the solution easy to maintain, scalable, and future-proof. Are there any areas for improvement? We felt that the initial scope of work was underestimated, leading to a temporary disruption. That said, Rightpoint was quick to recognize this, course-correct, and recover the lost time. --- #### Mobile App Dev for Grocery Platform **The Project** - Services: Mobile App Development - Project size: $200,000 to $999,999 - Project length: June 2017 - Dec. 2018 **Project Summary**: Rightpoint designed and developed iOS and Android apps to function as the customer end of a B2C e-commerce platform, which supports online ordering. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 3.0 - Willing to Refer: 4.5 **The Reviewer** Chief Product Officer, Startup - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 11, 2019 **Feedback Summary**: They delivered an Android app as similar as possible to their earlier iOS version. Rightpoint’s work received positive feedback both internally and from customers. Expect their multi-tiered management to facilitate an accountable process with useful iterations. ""I had very high expectations and they exceeded them." " **BACKGROUND** Introduce your business and what you do there. I’m the chief product officer of an e-grocery service. We partner with supermarket chains to help them facilitate the fulfillment of online grocery orders. We have robotic technology that we install at supermarkets and deploy them with a software stack. We automate that part and use humans for some aspects of it, therefore significantly lowering the cost of putting together a grocery order. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Rightpoint? We needed a company to jump-start our mobile development efforts. We knew that in order to be successful as a company, we would need to offer our supermarket chain partners a full B2B2C technology stack. Not only did we need to handle the fulfillment of their online grocery orders more efficiently, but we also needed to provide them with a white-label e-commerce platform where the end users could go in and place their online grocery orders via either their iOS or Android phones or the website. **SOLUTION** What was the scope of their involvement? They developed the minimum viable product (MVP) of our iOS app. We then went through an initial phase where we continued to use them as we built up their team. It was a collaboration between some of our staff and their staff. We leveraged some members of their MVP team to ensure that we built our Android app to be similar to the iOS app. We then launched the mobile app solution with our first customer deployment. What is the team composition? The team we assembled for the iOS MVP included a project manager who kept things running on time, a senior and a junior iOS developer, and a pair of designers. For the initial phase, we used some of their designers and some of their engineers together with some of our designers and engineers. How did you come to work with Rightpoint? At the time, they were called Raizlabs and they were well-known as a leading mobile development shop in Boston. We ran a detailed RFP process to make sure we selected the right partner, and they were one of four or five companies that we were considering after meeting with a larger number of companies. We chose Rightpoint because they had a lot of e-commerce experience. They had already worked with some leading retailers and e-commerce businesses to develop mobile apps. How much have you invested with them? We’ve spent $500,000. What is the status of this engagement? We worked together from June 2017—December 2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They delivered a really cool app. They built our Android version to be very similar to our iOS app while accommodating the necessary differences between the two platforms. The app received a lot of kudos from our team internally as well as our initial customers. Working with their experienced mobile app developers helped us keep things similar when it made sense, as opposed to those platform-specific differences. We weren’t really reinventing the wheel with our Android development. How did Rightpoint perform from a project management standpoint? There were things we had to continuously manage and address, and they were very responsive to them. They had a senior person continue to manage the relationship. They were really good at taking our feedback and coming up with creative ways to make changes in real time. The leader of their design team is amazing. Their engineers were easy to work with and they communicated well. They’re very good at estimating how long the different features will take to implement. They balanced the working team with senior resources, who without immersing themselves too much into the project, always involved themselves with us and checked in on how things were going. They addressed anything that needed to be rectified. Their approaches were highly organized, and they worked in two-week sprints. We’ve continued to use those approaches as part of our engineering and product management principles at our company. What did you find most impressive about them? I had very high expectations and they exceeded them. Are there any areas they could improve? I intended to manage the whole project, and they provided a junior product manager, which I felt conflicted with my own intended role. I had been very clear upfront that I was going to be heavily involved, and that I wanted them to set things up to accommodate that. As the team they offered was configured, they were better set up for very hands-off customer engagement. It took some time before they understood that. We discussed it at length and we were able to rectify that as we went forward. --- #### App Dev for Marketing Company **The Project** - Services: Mobile App Development - Project size: $50,000 to $199,999 - Project length: Feb. - June 2018 **Project Summary**: Rightpoint prototyped and user-tested a mobile solution. Following the ideation stage, the team designed wireframes and user flows. Development for iOS and Android was completed in-house. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Head of Mobile, Publishers Clearing House - Industry: Advertising & marketing - Client size: 1,001-5,000 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 10, 2019 **Feedback Summary**: The app launched after successful testing, achieving positive KPIs. An amiable and flexible partner, Rightpoint met expectations for quality while delivering results in a compact timeline. Customers can expect a close collaboration. ""They executed everything we requested within scope and budget." " **BACKGROUND** Introduce your business and what you do there. I’m the head of mobile for Publishers Clearing House. My team builds consumer-facing apps for digital marketing purposes, such as driving scale and revenue. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Rightpoint? We wanted to expand beyond our core business—winning sweepstakes—by creating a pipeline of new experiences via digital properties. Our team hired Rightpoint to help us build and validate a mobile application quickly. **SOLUTION** What was the scope of their involvement? We spent a few days brainstorming what would resonate with a younger mobile-first audience. We then applied those ideas to a prototype and wireframes, building a mock experience that we subsequently put in front of users. Rightpoint designed user flows, built out the experience, and collaborated on user testing. Our team then did overall mobile app development for iOS Android. What is the team composition? We interfaced with about seven people. How did you come to work with Rightpoint? We considered 3–4 vendors including Rightpoint. I worked with the team in the past and they had maintained a good reputation. We chose Rightpoint because they had a nimble and innovative approach to conceptualizing our vision. How much have you invested with them? We’ve spent $110,000. What is the status of this engagement? We worked together from February–June 2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The app recently launched after performing well during user testing. Additionally, each KPI is positive. These results align with our expectations for such a thorough engagement. How did Rightpoint perform from a project management standpoint? The team was creative and easy to work with. Their flexibility stood out, which helped them embed as part of our team. We communicated via face-to-face meetings and a range of remote tools. What did you find most impressive about them? We enjoyed being around the team because they never complained. Rightpoint was always on call and remained willing to exceed expectations. Are there any areas they could improve? No, I can’t think of anything. Do you have any advice for potential customers? Treat the team not as an agency, but as a partner. Rightpoint performs best that way. Likewise, they will try to feel a part of the customer’s organization. --- #### iOS Mobile App Dev for Nightlife Ratings & Reviews Platform **The Project** - Services: Mobile App Development - Project size: $50,000 to $199,999 - Project length: Mar. - June 2018 **Project Summary**: After creating design models and feature mock-ups, Raizlabs developed a beta crowdsourcing mobile app for the iOS platform. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, Outro - Going Out - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 10, 2018 **Feedback Summary**: Users are praising the app’s gorgeous design and user-friendly navigation. Many developers settle for basic functionality, but Raizlabs develops custom apps for optimal user engagement. Their immense talent and collaborative spirit make success an inevitable result. "“Raizlabs is the most responsive company that I’ve ever had the pleasure to work with.” " **BACKGROUND** Introduce your business and what you do there. I'm a co-founder of OutSmart Going Out, a ratings app where users review nightlife venues for safety and overall atmosphere.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Raizlabs, a Rightpoint company? We didn’t have enough resources to develop the app in-house, so we searched for mobile app developers in the region who could assist with the project. **SOLUTION** What was the scope of their involvement? In the first meeting, we discussed our app concept and the scope of work required to transform our vision into a tangible product. We decided to build a beta app for iOS to gauge its success before developing the full version. During subsequent meetings, we spent hours making design models and mapping out features we wanted to include on the app. We met with them every two weeks to review their work, and they made revisions based on our critiques; we repeated this process until development was complete. What is the team composition? They assigned a group of five developers to our account, including a team leader. We also have a point of contact in the finance department. How did you come to work with Raizlabs, a Rightpoint Company? We decided that it was important to have the development team in Boston so we would be able to be part of the bi-weekly sprints. Per the recommendation of our lawyer, we met with Raizlabs and found that their business philosophies were compatible with ours. How much have you invested with them? We spent $142,000 to develop the app. What is the status of this engagement? We’ve been working with them since March 2018. The beta app launched in June 2018, and we plan to release the full app in the fall of 2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Everyone who has used the app has complimented the stunning UI and easy-to-use navigation. The app has had a few minor bugs, but Raizlabs resolved those technical issues almost immediately.  How did Raizlabs, a Rightpoint Company perform from a project management standpoint? Raizlabs is the most responsive company that I’ve ever had the pleasure to work with. Their open-door policy greatly contributes to the project’s collaborative experience. They always welcomed and encouraged our input, and they never hesitated to offer their suggestions. In addition to the biweekly meetings, we kept in touch daily via email. What did you find most impressive about them? They’re serious about their work, but they also understand the importance of a fun work environment. Their excitement to work is infectious, and they’ve maintained the same level of motivation throughout the entire project. When we go to them for advice, their whole team jumps at the chance to give their input. Raizlabs has shown us that they care about our success and that they are willing to go above and beyond to help us achieve it. Do you have any advice for potential customers? Our experience with developing an app was rewarding because we found a company that shared similar ideals and values. --- #### iOS and Android App Dev for Restaurant Reservations **The Project** - Services: Mobile App Development - Project size: $200,000 to $999,999 - Project length: Aug. 2017 - Apr. 2018 **Project Summary**: Raizlabs transformed iOS and Android app prototypes into final products. Based on maps, they integrated features like in-app purchases, developed location integrations, and created a social network component. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, Spinz, LLC - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — May 25, 2018 **Feedback Summary**: The iOS app was launched cleanly and performed well, but the Android app required extra work to fix crash and bug issues. Raizlabs was highly accessible and dedicated to project success. Although there were Android issues, the team addressed the problems quickly and to a satisfactory degree. ""We were also impressed by how Raizlabs stood behind their work, continuing to work until we were satisfied."  " **BACKGROUND** Please describe your company and your position there. I’m a co-founder of Spinz, an app that helps restaurants fill excess capacity in a logical, profitable way. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Raizlabs, a Rightpoint company? We already had our app prototype, but we needed the help of an experienced team to get from there to the release. What were your goals for this project? We wanted to test a version of the app in a local market, which would allow us to gather data on user acquisition cost and restaurant acquisition cost. **SOLUTION** How did you select this vendor? We used Clutch to research potential app development companies, and narrowed down the list based on who we believed could deliver what we wanted. We then researched and tested the apps each developer had helped to see the quality of work. We met with three companies, and we felt like we had the best connection Raizlabs. Describe the project in detail. We came to Raizlabs with a map that showed all of the features we wanted to incorporate into the app. At the start of both Android and iOS development, the designer helped improve our work to meet Play and App Store standards. The core features of our app included: spinning a wheel to reveal a restaurant deal, an upgrades section where users could spend in-app coins, a friends section to add other users and share coins, a map functionality to show nearby restaurants and directions. Raizlabs did a great job of incorporating all of these features into the final product. What was the team composition? We worked with a project manager, lead programmer, support programmers, a client manager, and a designer on a regular basis. We also had access to other members of the Raizlabs company, including their president. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We were thrilled with the final iOS project. The launch version was super clean, it was received really well by users, and it was perfect for our testing purposes. It may just be the nature of Android apps, but our experience wasn't as good as with iOS. There were crash issues and a fair number of bugs in the version we initially launched. How effective was the workflow between your team and theirs? It was so easy to work with their team; it really felt like an extension of our own. Prior to working with Raizlabs, we’d worked with some programmers overseas, and there is such a huge increase in workflow efficiency to have a team that’s so responsive to your requests. What did you find most impressive about this company? Their communication and desire to put out an awesome product really stood out to us. It was really a joy working with their team; they're great people! Everyone was always available and engaged in the success of our project. The iOS programmer really went above and beyond to deliver an app we were proud to show off to restaurants and users. We were also impressed by how Raizlabs stood behind their work, and continued working until we were satisfied. Are there any areas for improvement? The iOS version of the Spinz app was amazing upon the initial launch, but the Android app took some additional work after the launch, to get it where we needed it to be. I give credit to the Raizlabs team for their commitment to quickly address any issues. --- #### Dev of Real-Time Mobile Fundraising & Activity Tracking App **The Project** - Services: Mobile App Development - Project size: $200,000 to $999,999 - Project length: May 2017 - Mar. 2018 **Project Summary**: Raizlabs currently works on the design and development of an app that will turn the tracked activity of a sport into money for funding cancer research. They’re also in charge of the backend and website. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Product, Pulll (by Pelotonia) - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 6, 2018 **Feedback Summary**: Though not yet complete, their work surpasses all expectations and project management has been seamless. It’s easy to see that the end product will be great thanks to their helpful and expert team. What’s also noteworthy is their thoroughness in documenting every conversation. ""We really admire their ability to understand the project and work together as a partner rather than a vendor." " **BACKGROUND** Please describe your company and your position there. I’m the head of product—essentially the product owner—of a nonprofit, steering creative direction, app functionality, team resources, and overseeing budget and execution. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Raizlabs? We needed to build a mobile app as well as its backend. What were your goals for this project? We wanted to stay at or under budget, get the app delivered on time, keep it simple, and get bang for our buck. **SOLUTION** How did you select this vendor? We started with 26 qualified mobile development firms and brought that down to six semi-finalists, then two finalists, and then made our selection. The entire process took nearly three months from introduction to selection. Describe the project in detail. We built a mobile activity tracking app that connects with other popular platforms, allowing users to track or import activity and then see this activity—whether in miles or minutes—and convert it into dollars that fund cancer research. What was the team composition? They assigned a project manager, a designer, an iOS engineer, an Android engineer, a web developer, and an account manager for our project. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Though we haven't launched yet, the process has been extremely smooth. The work has moved along as expected and we have all the makings of a successful launch and end product. We immediately appreciated our decision to work with Raizlabs. Everyone on their team is skilled, communicative, brings good ideas and solutions to the table, and does an excellent job. How effective was the workflow between your team and theirs? They’ve been extremely effective in this regard. Communication has been exceptional and they do a great job of documenting conversations and meetings, always making sure that they don’t miss a thing. Any questions or concerns are handled promptly and efficiently. It’s really a pleasure to work with them. What did you find most impressive about this company? We really admire their ability to understand the project and work together as a partner rather than a vendor. This was a key element in our decision to select them and it has absolutely paid off. Are there any areas for improvement? Not really. They might tell you they could do some things better because they're more critical of their own work than we are. However, they’ve our exceeded expectations and continue to do so. --- #### App Design & Implementation for Insurance Company **The Project** - Services: Mobile App Development - Project size: $200,000 to $999,999 - Project length: Apr. 2017 - Mar. 2018 **Project Summary**: Raizlabs redesigned and rebuilt a mobile app used by millions of customers. Their goals were to create a more efficient system, improve user satisfaction, and maximize channel conversions.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Mobile Product Manager, Fortune 100 Insurance Carrier - Industry: Financial services - Client size: 10,001+ Employees - Review Type: Online Review - Verified **The Review** — Feb 14, 2018 **Feedback Summary**: The new platform earned rave reviews during usability sessions. From the beginning, Raizlabs impressed with their deep understanding and proactive development plan. The agency combined sophisticated designs with solid technical structure to deliver an adaptive yet robust user experience. ""They were flexible, organized, accessible, and dedicated." " **BACKGROUND** Please describe your company and your position there. I am a product manager for mobile applications at a Fortune 100 insurance carrier. We offer customers peace of mind through tailored insurance products. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Raizlabs? Our mobile application architecture and design were dated, so we enlisted the very talented Raizlabs to design and implement a new app from scratch for our millions of customers. What were your goals for this project? Our mobile application provides complex, precise financial services to hundreds of thousands of users per month. Defining these customer experiences is important, both in terms of customer satisfaction and operational efficiency. Our goal with this project was to design and build a best-in-class mobile experience for our customers, which would enable us to overcome stagnant adoption, improve customer retention, maximize conversion within our self-service channel, and deliver a quality of service that is worthy of our brand. Rather than simply redesigning our existing product, we wanted to build the platform on a modern mobile architecture. This also positioned us to independently innovate and rapidly deliver new tools and enhancements to our customers. **SOLUTION** How did you select this vendor? We approached multiple companies, giving each an idea of our business, our customers, and our objectives for the project. Raizlabs distinguished themselves with their ability to contextualize our needs. Rather than presenting shallow, instantaneous solutions, they showed a deep understanding of the problem and a clear path to solving it. Describe the project in detail. The project included a full redesign of our product, both in terms of product design and visual design, as well as a complete rebuild using a modernized technical architecture. What was the team composition? At kickoff, we had several designers operating under the singular vision of a lead product manager, as well as a mobile application developer who managed iterative prototyping and POC development. At the culmination of the design, we cycled off designers and added additional mobile application developers for implementation. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We are currently in the final stages of development and will be delivering the app shortly, but we already see a huge lift in customer satisfaction during usability sessions. The quality of the product is incredible, and we are excited to get it out to our customers. How effective was the workflow between your team and theirs? Fantastic product managers, developers, and account managers. They were flexible, organized, accessible, and dedicated to delivering quality products tailored to suit your business. What did you find most impressive about this company? They have a rare combination of technical mastery and vision. They’re so much more than designers, more than developers, and more than the sum of their parts. Their ability to contextualize our customers, our business, and our objectives, while executing a vision tailored to our needs, was a rare and wonderful thing. --- #### Mobile App Dev for Global Retailer **The Project** - Services: Mobile App Development - Project size: Confidential - Project length: Apr. 2014 - Aug. 2015 **Project Summary**: Raizlabs developed a native iOS and Android app for large-scale retail customer use. They also assisted with finding keywords and launching both apps to the App Store and Google Play. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Mobile Manager, Global Retailer - Industry: Retail - Client size: 10,001+ Employees - Review Type: Online Review - Verified **The Review** — Jun 2, 2017 **Feedback Summary**: Raizlabs’ apps provided a solid foundation allowing for very fluid and ongoing improvements, each one resulting in raised ratings. Raizlabs is transparent, and they have strong skills in both communication and project management. They always hit deadlines, and are overall a highly capable team. ""Raizlabs is confident and capable, and they run their projects in a fun but professional manner. " " **BACKGROUND** Introduce your business and what you do there. We are a large retailer. My team is responsible for the primary customer-facing mobile app. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Raizlabs? Our goal was to build and deploy two new apps, shut down the old apps and then train our internal team and bring it all in-house. **SOLUTION** What was the scope of their involvement? Raizlabs replaced existing iOS and Android mobile apps with new ones from the ground-up. Once the initial apps were in production, service packs were added with additional enhancements. The apps are used by our retail customers to help find a nearby location, to shop online, view current deals, create a shopping list, etc. This is the primary app used by our customers. Raizlabs also helped with creating the best keywords to help our apps be easily searchable in the App Store and Google Play. They also launched our apps into both App Stores. How did you come to work with Raizlabs? We were looking for a partner with a solid track record for building native iOS and Android apps. We narrowed our list to four possible vendors and submitted a request for proposal from each. They were then brought onsite for presentations. We had a panel who scored the results of the written proposals and onsite presentations. When evaluating the various vendors, we looked at cost, proven track record, company size and financials, as well as how they scored on the onsite presentation and the written proposal. What is the status of this engagement? The initial project was completed in five months, from April to August in 2014. Additional efforts continued for another year. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? I can't really share any specific statistics or metrics but I can say that the new apps gave us a very solid foundation to grow with. Using Agile methodologies, we are able to continuously improve our apps every few weeks and watch the ratings improve with each release. Raizlabs is able to handle the entire spectrum of mobile app development from project management, architecture, UX, development, QA and implementation. How did Raizlabs perform from a project management standpoint? As far as project management and communication, I would say that this is one of their strong points. We had weekly standing meetings and also frequent communication with email, phone, chat, etc. Overall, they have excellent communication skills and project management capabilities. What did you find most impressive about Raizlabs? Raizlabs is confident and capable, and they run their projects in a fun but professional manner. They also utilize excellent tools that provide great visibility into all of the work. We had a great feeling that they would work with us to overcome any obstacles, and in the end we were right. Raizlabs has a great team and is able to think out of the box and come up with win-win solutions. They are fun, friendly, professional and very capable of hitting milestones and deadlines. Are there any areas Raizlabs could improve? No. --- #### Mobile App Dev for Real Estate Marketing Platform **The Project** - Services: Mobile App Development - Project size: Confidential - Project length: June 2015 - Oct. 2016 **Project Summary**: Raizlabs created an iOS mobile app to assist realtors, building extensive features for lead management, database access, and action items. Other tasks included product strategy, launch support, and web work.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, Placester, Inc. - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — May 23, 2017 **Feedback Summary**: Throughout the development process, Raizlabs proposed innovative ways of adding value to the product to complement a growing web base. The team’s proactive scheduling, in-depth reporting, and quick incorporation of feedback guaranteed a strong partnership.  ""They’re not just trying to be on the cutting edge; they’re really trying to be thought leaders and pioneer value."" **BACKGROUND** Introduce your business and what you do there. I’m the co-founder and COO of Placester, a suite of marketing tools for real estate professionals. Our focus is on helping agents grow their businesses using digital media and create better experiences for consumers on the agent’s behalf. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Raizlabs? Timing. We had all of our technical resources focused on the web, and wanted to start working on the native mobile experiences for our tools. We knew we needed to start making investments on that side sooner rather than later in order to have something released in a timescale that was interesting. Our engagement with Raizlabs was very successful, which is why we used them for over a year.  **SOLUTION** What was the scope of their involvement? We set out to take our vision for the mobile experience for our tools and the key activities agents need to do on the go like: search and contact leads, stay on top of action items (tasks, reminders, etc.) for their leads, and search for properties. Many of those features can be done via voice commands. There are a lot of features on the app. They focused on iOS development for us and helped us launch in the App Store. They’ve got creative services skill sets that helped us be strategic from a project strategy perspective. it was helpful that they also provided project management skills because mobile wasn't a focus when we started. Later in our relationship, they did some web development work as well. Their capability has grown over the time I’ve known them. There were 3–4 developers, a project manager/scrum master, a designer, and sometimes the creative director would be involved from their team. At certain points, their founder Greg was involved. Also, one of their BD/product guys was frequently involved. They brought a pretty diverse set of skills on the project. How did you come to work with Raizlabs? We’d heard good things in the community and reached out to them. They have events where they bring the Boston community together and talk about the latest technology trends. We had a conversation with them about their philosophies, how they work, and their track record. Seeing a lot of their past successes was encouraging. Their collaborative onboarding process was helpful in getting buy-in internally as well. We did a session for our stakeholders where we had a collaborative discussion about what we thought were the most important things for us to be doing in terms of value for the customer. From there, Raizlabs helped with execution, keeping everyone in the loop, and maintaining high engagement with our stakeholders. What is the status of this engagement? We started working with them in June of 2015, and the work has been completed.  **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? The process of getting our platform ready for the app took about a year. From there, we were ready to go into the App Store, but we still had more things to do internally that further delayed the rollout. As we did that, Raizlabs found ways to add value to the app. Along the way, we found that the team was able to be creative about how to help with the various integrations we wanted to perform with our own platform or within iOS, which is critical for crafting the best user experiences. I find that the creative thinking, strategy, architecture, and a great implementation must combine in order to craft a great experience. I think that for each sprint we worked on the focus of what we were looking to achieve always involved working through that order of operations. How did Raizlabs perform from a project management standpoint? Until we constrained our budget, which forced them to change the team, they were not only matching expectations, they were exceeding them. As we leaned out the team and some of the onus passed to us, the dynamics changed, which was an expected outcome. What did you find most impressive about Raizlabs? Any great fit is always about the people and less about the company, brand, or track record. Raizlabs had an experienced team with the right skill sets who had worked together before. They had folks who spent time doing thought leadership. It’s great to be exposed to the creative value of an agency that’s working on a lot of different projects that are successful. I don’t think that every agency is taking advantage of or has access to a lot of the great projects and talent to uniquely position themselves like Raizlabs. There’s a difference between not having the capacity to do something and hiring someone versus finding an actual partner who is able to think these things through, understands the market, asks questions, gets engaged, takes ownership, and is accountable for contributing to a really good outcome. The dynamics of building teams like that precludes agencies from being very large, depending on what they’re delivering. I’ve watched Raizlabs grow and continue to offer that value, which I think is extraordinary. They’re not just trying to be on the cutting edge; they’re really trying to be thought leaders and pioneer value—not in a contrived way, but in a way that they know is going to create value. If they feel they can’t add value, they back off and start over, which is what we want. Are there any areas Raizlabs could improve? I think agencies across the board should make it easier for customers to see what is happening at any given moment inside the team as opposed to only on a release cycle's cadence. It would be great to have a collaboration tool where I can sit down and see what’s going on at any given time. Raizlabs does not have a lack of transparency, but we didn’t have that ad hoc engagement dynamic, which is just a personal preference of mine. Obviously, there are some tradeoffs of having an internal team, but the inverse is also true. Although discussions were always fun and collaborative, there are ways to do that collaboration without adding overhead to either side. I think that access would’ve helped us accomplish more, faster.  --- #### App Development for Large Theme Park **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: **Project Summary**: Raizlabs built a new mobile app for both the Android and iOS platforms. The app was completed on schedule, and Raizlabs will likely be involved with future maintenance and updates. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Director of Digital Innovation, Large Theme Park - Industry: Arts, entertainment & music - Client size: 10,001+ Employees - Review Type: Phone Interview - Verified **The Review** — Jun 19, 2015 **Feedback Summary**: Raizlabs offered timely and knowledgeable guidance throughout the development process, ensuring a smooth and successful launch. The client felt that Raizlabs had the talent to design a truly unique app, far exceeding the typical cookie-cutter format. ""Raizlabs has the expertise and can provide the timely guidance that a company truly needs."" **BACKGROUND** Please describe your organization. What is your role and responsibilities? We are a large regional theme park. My team is in charge of the digital innovations for the company focusing on technical services, mobile, and developing new startup groups in the organization. **OPPORTUNITY / CHALLENGE** What was your goal for working with Raizlabs? We worked with Raizlabs to relaunch our mobile app. We had an app in the Apple App Store for a few years. We pulled it, and we hadn't had one since. We needed a new app for both the Android and iOS platforms going forward. **SOLUTION** What was your process for selecting Raizlabs? We did a review of about 15 companies that did work that for other theme parks or similar as well as just good mobile app development work. The list was narrowed down to three. We brought each of those companies to meet the majority of our senior leadership team and they each presented. Raizlabs showed they could do the job the best. We found them through a podcast that they had an ad play looking to hire new talent. The podcast I was listening to happened to be a very mobile centric development podcast with highly respected people.  When I looked into Raizlabs, they had clear talent that was different from other large mobile shops. They had more of an artisan approach to mobile development as opposed to the big-factory cookie-cutter style.  When was the work completed? Can you give a sense of the size of the initiative? The app was completed, but it's never really completed. We are doing work here and there. The project in total was $200,000-plus. **RESULTS & FEEDBACK** Do you have any statistics or metrics on the project? We're looking at downloads and ticket purchases and specific analytics like which sections are being utilized as well as surveys. We're doing surveys of guests who actually make a purchase online. They're randomly selected by email to download the app and review it. For the most part, we're looking at comments and not so much adoption right now because we're not promoting it heavily. The long-term success measure will be in terms of revenue generation through that particular channel. We know that traffic will come to mobile. We don't know if it will be mobile Web or mobile app. What differentiates Raizlabs from other partners? Raizlabs has the expertise and can provide the timely guidance that a company truly needs to have as they start building an app. They know where all the pitfalls are as you go through the process. They pull out and help you understand what's expected from the company's perspective that is looking to have the app developed. To give them the guidance for where they need to be in terms of making sure their backend API [application programming interface] is up to speed and making sure all the foundational elements are in place before they begin their work. Raizlabs are craftsmen. They have extremely good talent that can do great design. They also have amazing developers who have implemented multiple ways of just doing solid coding. They also know how to branch out and do something a little special – give each project some uniqueness that you do not get and will not see in a cookie-cutter format. They will break up and give the development something that's a little off the rails. But, something to the effect that the customers will like and Apple will like.  Raizlabs can give you the best guidance out there, and they are very confident in that. We knew that's what we wanted. We were confident as well. We came to the table more prepared than 90 percent of companies that start on a mobile app development. We thought we knew a lot and they clearly showed us and guided us. They showed us the best way of getting there. If you're looking to just hire some bodies to get the work done – Raizlabs is not that shop. They only say yes to something they know they'll be able to achieve. We had to understand that they worked differently than the typical vendor. Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently? The one suggestion would be better guidance on how they bill. They don't work on the hourly basis. A better understanding of their pricing model would be helpful. The fact that we work differently as two different companies needs to be brought up upfront, especially since we are such a large institution. --- #### App Development Consulting for Mobile Acceleration Company **The Project** - Services: Other IT Consulting and SI - Project size: $50,000 to $199,999 - Project length: July 2014 - Ongoing **Project Summary**: Raizlabs provided experienced guidance and feedback, as well as a vehicle for testing the client’s SDK approach. The partnership has resulted in two completed projects and their relationship is ongoing. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** President, Kwicr - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 16, 2015 **Feedback Summary**: Raizlabs demonstrated their strong talent and commitment to meeting deadlines while still remaining flexible. The client felt that all of their goals for geographic distribution, number of app sessions, and app concurrency levels were met and continues to recommend Raizlab’s services. ""Doing business with [Raizlabs] was easy and straightforward."" **BACKGROUND** Please describe your organization. I'm the president and CEO of Kwicr. We are a provider of a mobile application acceleration services. **OPPORTUNITY / CHALLENGE** What was your goal for working with Raizlabs? We needed feedback on our platform from an experienced mobile application developer as well as a vehicle to test our SDK [software development kit]-based approach at scale. **SOLUTION** Please describe the scope of their work. Raizlabs provided guidance on best practices relating integrating SDKs. They had an application that was available in the iTunes Store and we worked with them to embed our acceleration technology in that app, and they deployed a Kwicr enabled app to their existing audience of users. What was your process for selecting Raizlabs? We found Raizlabs by word of mouth. They have an outstanding reputation in the Boston area. Their name came up several times when we spoke to people about whom they'd recommend. I reached out to Greg Raiz [founder of Raizlabs], and we got together. Doing business with them was easy and straightforward. Can you give a sense of the size of the initiative? Our partnership was in the $50,000 to $200,000 range. When was the work completed? It's ongoing. We've done two projects with Raizlabs. We started our first project with them July 2014. **RESULTS & FEEDBACK** Do you have any statistics or metrics on the project? Yes. We are generating very valuable data on the performance of our technology on a worldwide basis. Unfortunately, none of which I can share. However, we did meet our goals of geographic distribution in multiple regions, number of app sessions, and app concurrency levels. Is there anything unique or special about Raizlabs that really makes them stand out? We admire Raizlabs for their talent, flexibility, and ability to take on a job and accomplish it per the timeline of the project. When they said they were going to do something, they delivered it.  Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently? No. Not at all. --- #### Technology Platform Development for User Experience Testing **The Project** - Services: UX/UI Design - Project size: Confidential - Project length: **Project Summary**: Raizlabs helped to develop an on-device software solution for recording consumer tests, aimed at improving flexibility and user experience. This collaborative partnership is ongoing. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 4.0 **The Reviewer** VP of Mobile, UserTesting - Industry: Other industries - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 10, 2015 **Feedback Summary**: Raizlabs’ work has made user experience faster and more convenient and has received great feedback. The client recommends Raizlabs’ technical skill and expertise to anyone looking for high-quality work focused on aesthetics and usability. ""Raizlabs really cares deeply about user experience, and they understand it very well."" **BACKGROUND** Please describe your organization. What is your role and responsibilities? UserTesting is an extremely fast, efficient way to get feedback on apps, websites, and user experience. Our clients come to us, define the test they want people to perform, and we field that out to panelists who video and audio record themselves using your app. Our clients get that information back in as little as an hour. I'm the VP of mobile. **OPPORTUNITY / CHALLENGE** What was your goal for working with Raizlabs? We were looking at how we could do a better job serving customers who were building apps and websites for smartphones and tablets. Our previous technology had involved the use of webcams. It was expensive and not as flexible as we wanted. Raizlabs has helped us put together our on-device software solution for recording these tests. Now, we're able to record directly from the screen of the device. It makes things a lot faster and more convenient. **SOLUTION** What was your process for selecting Raizlabs? We looked at a lot of other options. Raizlabs had a nice combination of technical skills and design expertise. We wanted to work with somebody who was sensitive to user experience issues. We found they were a good partner for working on those issues together. Can you give a sense of the size of the initiative? It's been a very large ongoing development project. **RESULTS & FEEDBACK** Do you have any statistics or metrics on the project? I don't have any quantitative metrics for you, but we're very pleased with the work. We've gotten great feedback on the product. I'm very comfortable recommending them to others. Is there anything unique or special about Raizlabs that really makes them stand out? Raizlabs really cares deeply about user experience, and they understand it very well. I don't think we had a case where we had to tell them they weren't thinking about user experience. That was essential for us. It made them stand out. They're very focused on aesthetics and usability. Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently? No. --- #### Application Development for Caretaker Matchmaking Site **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: **Project Summary**: Raizlabs built an app that integrated existing APIs, to help the client adopt a mobile-first strategy for interacting with customers. The project was successfully completed within the initial timeline. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Former VP of Product, Care.com - Industry: Information technology - Client size: 501-1,000 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 2, 2015 **Feedback Summary**: Raizlabs was able to balance the complexities inherent in working with a bigger company, and each member of their team was well engaged with the overall project. They put in extra work whenever it was necessary and at two thirds the cost offered by competitors.  ""Raizlabs came up with some great concepts that were key for our business."" **BACKGROUND** Please describe your organization. I work for Care.com, an online service that helps people find caregivers. Care.com has been around for five years. What is your role and responsibilities? I was responsible for product and our mobile strategy at Care.com. **OPPORTUNITY / CHALLENGE** What was your goal for working with Raizlabs? We hired Raizlabs to build a mobile app. We needed to revamp and adopt a mobile-first strategy for our design.  Please describe the scope of their work. Raizlabs was responsible for technical integration of our APIs [application programming interfaces]. They accessed six different APIs that we had. We went through a lot of iterations, and Raizlabs did a good job of balancing things. They understood we were a bigger company.  **SOLUTION** What was your process for selecting Raizlabs? We looked at two companies. The other company was trying to throw 15 people on the project. Raizlabs didn't overload the project. They were pretty straightforward. Everyone we met was able to discuss strategy well. We felt they were more plugged in instead of having separate roles and charging up the bill. We also saw a lot of projects they had previously done.  Can you give a sense of the size of the initiative? We did multiple versions. The first version was slightly less than $200,000. **RESULTS & FEEDBACK** Are you satisfied with their performance? We were pretty happy with the end product. They even put in more work than we had originally agreed upon. Is there anything unique or special about Raizlabs that really makes them stand out? They pushed us not just on design, but also on how we're thinking about our business. Raizlabs came up with some great concepts that were key for our business. When we got to the integration, they took time to understand the complexities. Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently? We had a bit of a delay, but it was more on our end because we were creating so many APIs at one time. Raizlabs did a good job of hitting their deadlines. When they were first scoping out the project, they slightly underestimated the complexity. We worked through that, but they could have done a better job of predicting that. --- #### Fortune 500 Technology Firm Mobile Application **The Project** - Services: Mobile App Development - Project size: $10,000 to $49,999 - Project length: **Project Summary**: Raizlabs created a mobile whiteboard tool with an embedded follow-up through email. The project consisted of a building phase and an update phase. **Review Rating**: 4.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Product Marketing Manager, Fortune 500 Technology Company - Industry: Information technology - Client size: 10,001+ Employees - Review Type: Phone Interview - Verified **The Review** — Dec 4, 2013 **Feedback Summary**: Raizlabs delivered high-quality work on both rounds of the project, despite changes in personnel and location. The team was flexible and operated well within a short time frame and a limited budget. ""They got us everything we needed in the time frame we needed with a very high-quality deliverable."" **BACKGROUND** Please describe your company. We are a technology company focused on storage and data protection. What is your role and responsibility? I look after product marketing for the data domain product line. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with that work? We were looking to build a tool that could be used at our trade show in SeaWorld as well as one that could then be leveraged by our own sales team and partners to facilitate a sales conversation. This was leveraging a mobile whiteboard built in with our story and our message built into the tool. So, it’s a mobile tool that then had an embedded follow-up through email. So the overall goal was to help the sales team close leads? Yes. **SOLUTION** Can you please describe the scope of their work in more detail? We worked with them on two different occasions. In the beginning of 2012, we worked with them on a very compressed timeline to create the application in the first place. They were able to deliver a very high-quality product in a very short window. The following year and this year, it was about a month prior to our show, we worked with them again to update the app. It was a limited budget this time around, and they were also able to work within that budget. What was your process for selecting Raizlabs to work with? We were looking for a vendor that had a good reputation and approach for high-quality work but was also local to the Boston area. We wanted to be able to meet with them in person. So, the combination of the two and research online pointed me toward them. Can you provide a sense of the size of the initiative with a general dollar figure? The initial project was around $40,000, and then the follow-up was more like $5,000. **RESULTS & FEEDBACK** How did Raizlabs perform? Their performance on the first project was great, very successful, and they were very flexible with us. They got us everything we needed in the timeframe we needed with a very high-quality deliverable. The second time around, they also delivered a high-quality project. The process had changed quite a bit, and they had changed offices and staff. Our experience was not as good the second time around, but the quality of the product was. Do you have any statistics or metrics to track the project’s success? We really don’t. I could probably dig up a number of downloads, but I don’t have anything off-hand. Is there anything else unique or special about Raizlabs that stands out compared to other IT vendors? I haven’t worked with others in the same space, but I will say that we were impressed with the quality of their work, their approach to it, and their flexibility to work with us given compressed timelines. Looking back on the project, is there any area that you think they could improve upon or you might do differently? Yes. The second time around, we were not project-managed very well. So, that is something that they definitely need to improve. We were pushing more than they were pushing us to ensure we met deadlines. --- #### App Development for Photo Retailer **The Project** - Services: Mobile App Development - Project size: $200,000 to $999,999 - Project length: **Project Summary**: Raizlabs built apps for the iPad and Android platforms to complement an existing website. The team provides ongoing mobile development, maintenance, and strategy services. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Mobile Strategy, Photo Retailer - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 26, 2013 **Feedback Summary**: The iPad app’s third place ranking in the Lifestyle category set it higher than Amazon. Raizlabs' team members are creative, talented, and easy to work with. They are an integral part of the client’s mobile efforts and continue to excel at a steadily increasing number of tasks.   ""They have a lot of great talent, and I’m impressed with what they can pull off."" **BACKGROUND** Please describe your company. We are a photography store in New York City. We have a big store. We’ve been in business for 40 years now. Our main customer demographics are professional photographers and people that have photography or professional video as a hobby. We extended also to professional video, professional audio, and computers. Plus, lighting of course, which is part of photography and video, all the way to the highest professional level. We have the first and only brick-and-mortar store. It’s probably the biggest electronic camera store, probably in the world. We have one store only. We opened up the website in 2000, and then released our first mobile iPhone application in 2009. We released an Android app in the beginning of 2010, and then the mobile website. We hired Raizlabs to build us a brand new iPad app. Then we did the same with our new Android app that was released last week. So, they have a strong grip I would say in our mobile efforts, and they’ve been a big part of it. What is your role and responsibilities? I’m the head of the mobile strategy.  **OPPORTUNITY / CHALLENGE** What was your process for selecting Raizlabs to work with? I was actually looking through a lot of different companies. We used to have Endeca, and they were bought out by Oracle, and I wasn’t happy. Things changed as you can imagine. I started doing a lot of research. Actually, one of the developers that used to work with Oracle called me about Raizlabs saying that they’re located in Boston, and they did a nice job. So, I started checking them out and checking out some apps they did. The proposal and what they offered us looked very good. We actually took a chance with the iPad app, and it worked out to be a very great addition. If you looked at our iPad app, it’s self-explanatory. **SOLUTION** Can you give us a general cost figure for their work please just to give us a sense of the size of the initiative? We’re a privately owned company, we’re very strict with numbers. It was over 100,000. When will their work be completed for you? We’re giving them more tasks every day. As soon as we’re not happy, it will be over. But, it doesn’t look like it will be anytime soon. So far, we’ve been working very tight with them. They have a lot of great talent, and I’m impressed with what they can pull off. **RESULTS & FEEDBACK** Do you have any statistics or metrics that you can share about their success? First of all, I think you can’t measure an app based on downloads because they weren’t the ones to do the marketing. Downloads are going great. On the iPad app, we were number three on the lifestyle category. We were higher than Amazon, meaning the excitement was outstanding. Is there anything unique or special about them that stands out compared to some other companies? They are great. You’re asking me what their trick is. I don’t know, but they’re definitely pulling off something amazing. They have really great talent, and very creative people. They did a great job. Looking back on their work is there anything that you think they could improve upon and you might do differently? I can’t think of anything now. --- #### Software Conference Mobile Development **The Project** - Services: Mobile App Development - Project size: $50,000 to $199,999 - Project length: Jan. 2012 - Ongoing **Project Summary**: Raizlabs created a multi-platform, event-specific app for a CAD software company.  The app consolidated event information for the attendees. **Review Rating**: 4.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Teacher, Computer Software Firm - Industry: Education - Client size: 10,001+ Employees - Review Type: Phone Interview - Verified **The Review** — May 14, 2012 **Feedback Summary**: Raizlabs combined technological experience with solid work ethic.  They facilitated a partnership focused on collaboration and product improvement. ""[Raizlabs] really seems like they were in [the project] just as much as we were..."" **BACKGROUND** Could you give a brief description of what your company does? Overall, we are a software company. We develop a platform for CAD software and then also build-ins for that. This application was specific to an event that we run. I am a member of the events team, and it’s our overall users and resource conference, so that’s really what the application was focused around. **OPPORTUNITY / CHALLENGE** What was your main goal for creating the app for the conference? We wanted to be able to put the majority of the information that we wanted our attendees to have in their hands, so they didn’t have to refer to a website or a printed-out program. We wanted them to be able to get around the convention center easily, and know what they were doing throughout the conference. Put all the details of the conference in their hands in one easy solution. **SOLUTION** What was the process for selecting Raizlabs as a partner to work with? We reached out to, I want to say, five different app developers. I got proposals from each of them, and talked with each of them. Then, at the end of the day, Raizlabs was the best to fit our work ethic and what we wanted to accomplish. What platform was the app available for? This is our second year working with Raizlabs. The first year, we just did iPhone. The second year, we did iPhone, iPad and Android. How long ago was this app created? It was created for an event that took place the third week in February, and it was released to the public probably mid-January. What’s the general cost range for all three platforms? It was roughly $75,000. **RESULTS & FEEDBACK** In working with Raizlabs, was there anything that stood out as being special or unique compared to other developers you may have worked with in the past? Coming from a software company, and knowing how developers can work, it was really nice to work with Raizlabs because they had a very down-to-earth work ethic. They definitely made it seem like they were part of your team, and that you were working together cohesively. You weren’t just spending on requirements and getting feedbacks back. They really seems like they were in it just as much as you were, and we were both trying to deliver really great products, and they were really great at overall project management. Do you think there’s anything that you’d do differently or that Raizlabs could improve upon slightly? I wouldn’t say for this year. The first year, we definitely wanted to increase. We started the project late, and we knew moving into the second year that there were certain things that we needed to fix. We also know that we wanted a more fluid and comprehensive app the second year. This past year that we’ve worked with them, we were really able to hit all of those buttons. What we’ve done is tasked them for next year to make sure that they bring more idea to the table for us to deliver it to our customers.   --- #### Energy Management Mobile Development **The Project** - Services: Mobile App Development - Project size: $50,000 to $199,999 - Project length: Apr. 2016 - Ongoing **Project Summary**: Raizlabs developed a dual-platform reader app for an energy management company.  The app was designed to consolidate and simplify the client’s PDF files for the user. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Associate Art Director, Electrical/Electronic Manufacturer - Industry: Other industries - Client size: 10,001+ Employees - Review Type: Phone Interview - Verified **The Review** — May 7, 2012 **Feedback Summary**: Raizlabs was well-balanced in both design and technical capabilities, and provided their own platforms for testing.  The company was also praised for its responsiveness and availability. ""They’re a great company [and] really easy to work with."" **OPPORTUNITY / CHALLENGE** Can you give me a general overview of the work they did for you? It’s still ongoing, but we developed just a simple reader app. It aggregates our PDF and makes them available to the user. It dynamically downloads them through an API. The project itself isn’t that complex, but the big issue was helping us around internal corporate struggles because we’re a giant company. So, getting to figure out how we’re going to do lead capture stuff, getting Raizlabs in touch with our tech department to get the proper APIs, and to get all the programming work, that’s where they really leant a hand. **SOLUTION** What were your goals going into the project?  Definitely consumer facing going up on the app store, but we had some pretty stringent business requirements around name, lead capture, branding, and copyright stuff, and they were able to work really through that, through all of our legal loopholes and constrictions. So, a big part of the app was to find new customers? Yes. That’s the biggest thing, but it’s also being used as a sales enablement tool and general marketing tool at trade shows and events. What platforms is it available for? IOS and Android? Yes. Both. Do you remember how you found out about Raizlabs? Actually, somebody who worked for me found them, so I have no idea. He just did a search for local area developers, and then we interviewed maybe eight or nine. We went with Raizlabs. At what scope of the project was Raizlabs involved in?  Well, the project in it of itself doesn’t lend itself to a lot of brainstorming, but we definitely approached them with what we wanted to do, and let them decide the best way to do it. We have some very preliminary markups that we gave them, so we’re down the path, but we lead them. We gave them a free run on how we were going to do it, and which direction it was finally going to take. When do you expect the project to be completed? Literally, any hour now. We’re just trying to get it up on the app store. What would you say is the estimated cost range for the project? Under $200,000. **RESULTS & FEEDBACK** How was their professionalism, as in responding to emails and communication? Excellent. They have a great vice president of business. He’s basically like an account manager, so they’re always on top even on the weekends. When you’re working with Raizlabs, is there anything that stood out as being unique or special compared to other developers you’ve worked with? Yeah, two areas. They’re very good in the art direction realm. They have a very good design sensibility, and they are amazing in the technical area. Usually, you can find somebody who’s really good technically but has zero design skill. They’re like a 20-person company, maybe more, but they have both in-house, which is great. Is there anything that you think maybe they could work on a little bit or improve slightly? No, not really. They’re responsive, and they have their own platforms for testing apps. Not much I could see improvement wise. --- ## Portfolio & Awards ### Virgin Pulse Rightpoint worked with Virgin Pulse on their mobile fitness application. The product paired with a BTLE device and allowed users to track fitness and health progress and challenges via the application. ### EMC The EMC architect application was an enterprise application that allowed employees to sketch-out network diagrams and present and plan enterprise networking concepts and proposals. The application was developed over several versions and is used by thousands of architects. ### Schneider Electric Rightpoint worked with Shneider Electric to centralize their whitepapers into a mobile application across iPad, iPhone and Android. ### Bloomingdale's Rightpoint developed a native iPhone and Android experience for the Bloomingdales flagship store on 49th and Lex. The application displayed indoor store maps, menus and features. ### RunKeeper Designed and developed the original RunKeeper application on both iOS and Android. The app is enjoyed now by over 40 Million users. ### HubSpot We helped HubSpot take their Website Grader tool mobile. Allowing their team at the DreamForce conference to focus on what the company does best — generate leads. ### SolidWorks World When SolidWorks needed a conference app for their national conference, they called on Raizlabs to build a killer app across iPhone, iPad and Android. ### Athenahealth We partnered with Athenahealth to create a web app that allowed their representatives to show doctors and their staff what they could do yearly to help increase their revenues. The calculator and knowledge base allowed Doctors to see the revenue increases and research how Athena could help them. Ultimately, they would use the web apps to set up appointments with Athena staff. ### Macy's Rightpoint built the Express Pass system within the Macy’s mobile app and for in-store kiosks on dedicated iPads. This allows customers to skip the line by booking their Macy’s Herald Square Santaland visit ahead of time. Rightpoint worked with Macy’s to make their experience available to as wide an audience as possible, including both iOS and Android. With the same feature set and indoor mapping across platforms, no one was left out of the magic that is Macy’s Herald Square. ### Rue La La Rue La La is a fashion leader in the highly competitive private sale space. There were in search of a mobile app to revolutionize their e-commerce. Rightpoint helped launch Rue La La's mobile experience, making them the mobile commerce company of the year and helping them achieve hundreds of millions of dollars in sales. ### Industry Recognitions - TechBytes with Ross Freedman - The 2013 Seven Small Jewels - Influencive - Total Experience to the Adobe SUMMIT 2023 - Genpact buys US digital consultancy Rightpoint - Business Wire - Medium - JGSI - Forbes - Board Member News - Creative Destruction ## Key Clients - Macy's ## Packages ## Locations (7) ### Chicago, IL (Headquarters) - 29 N. 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