Relyx Digital

BACKGROUND

Please describe your company and position.

I am the Sales Development Representative of Hanker Enterprises

Describe what your company does in a single sentence.

Hanker Enterprises helps pharmacies stay PBM-compliant by identifying billing-to-purchase discrepancies, generating audit-ready reports, and reducing the risk of costly PBM clawbacks through an easy-to-use self-service platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Relyx Digital to accomplish?

• Design emails for marketing flows and funnels

SOLUTION

How did you find Relyx Digital?

Referral

Why did you select Relyx Digital over others?

• High ratings
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Relyx Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved designing and implementing agentic AI solutions to enhance our sales process. Key deliverables included AI agents for lead qualification, prospect research, outreach personalization, follow-up reminders, and sales workflow automation. The system was built to integrate into our sales pipeline, reduce manual effort, improve response consistency, and increase overall sales efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implementation of agentic AI led to a clear reduction in manual effort across our sales workflow, particularly in lead research, qualification, and follow-up coordination. Response times improved due to automated outreach personalization and timely reminders, resulting in a more consistent sales cadence. Overall, the sales process became more efficient and structured, allowing the team to focus more on high-value conversations and improving pipeline throughput.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They demonstrated strong project management throughout the engagement. Deliverables were consistently provided on time, and milestones were clearly communicated and tracked. The team was responsive to our needs, quickly addressing feedback and adjusting the solution where required. Communication was clear and proactive, with complex technical concepts explained in a simple and practical way, ensuring smooth collaboration throughout the project.

What was your primary form of communication with Relyx Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to translate our sales process into practical agentic AI systems rather than generic chatbot solutions. They showed a strong understanding of real-world sales workflows and built AI agents that could actively support tasks like lead qualification, prospect research, and outreach personalization. Their proactive approach to suggesting improvements and clearly explaining technical concepts also made the collaboration especially effective and impactful.

Are there any areas for improvement or something Relyx Digital could have done differently?

Overall, the experience was excellent and exceeded expectations. The team was highly responsive, adaptive, and proactive throughout the engagement. They quickly incorporated feedback and continuously refined the solution to better fit our needs, so there were no meaningful areas for improvement from our perspective.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Centillion, an IT services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Relyx Digital?

We needed help with hiring.

SOLUTION

What was the scope of their involvement?

Relyx Digital has provided us with resource augmentation.

What is the team composition?

We’ve worked with 2–5 teammates from Relyx Digital.

How did you come to work with Relyx Digital?

Someone referred Relyx Digital to me.

What is the status of this engagement?

We started working with them in January 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Relyx Digital has successfully helped us hire two developers.

How did Relyx Digital perform from a project management standpoint?

We communicate via virtual meetings.

What did you find most impressive about them?

Relyx Digital’s personalized service is impressive.

Are there any areas they could improve?

They could improve their pricing.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Creatd, an AI systems company that replaces manual work. We help businesses automate repetitive workflows with custom AI solutions and ready-to-deploy products, from strategy to implementation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Relyx Digital to accomplish for your business?

We hired Relyx Digital for AI development and automation. We needed help understanding how AI could be applied to our business, identifying the right use cases, and building solutions that improved efficiency and reduced manual work.

SOLUTION

What was the scope of their involvement?

Relyx Digital partnered with us to design and develop a comprehensive AI-powered healthcare platform built to meet international compliance standards, including HIPAA and GDPR requirements. The scope of work covered end-to-end product development, from system architecture and UI/UX design to full-stack development, AI integration, security implementation, and deployment.Key deliverables included:The project focused on creating a secure, scalable, and intelligent digital healthcare ecosystem that enhances operational efficiency, improves patient experience, and enables data-driven healthcare delivery through advanced AI capabilities.

What is the team composition?

We worked with 10 teammates from Relyx Digital.

How did you come to work with Relyx Digital?

We found them on Clutch. We chose them because they had high ratings, were close to our geographic location, had pricing that fit our budget, had a great culture fit, offered good value for cost, were referred to me, and had company values aligned with ours.

How much have you invested with them?

We spent around $20,000.

What is the status of this engagement?

We worked together from November 2025–June 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Relyx Digital delivered several measurable outcomes that demonstrated clear progress and success. By the time of launch, we had successfully deployed a fully functional AI-powered healthcare platform with HIPAA and GDPR compliance, providing a secure foundation for handling sensitive healthcare data.Key outcomes included:Overall, the combination of AI-powered automation, intelligent patient engagement tools, and streamlined workflows resulted in substantial efficiency gains, reduced manual effort, and an improved experience for both patients and healthcare providers.

How did Relyx Digital perform from a project management standpoint?

Relyx Digital demonstrated strong and structured project management throughout the engagement. The team maintained clear communication, well-defined milestones, and a disciplined delivery schedule across the entire project lifecycle.They consistently followed a sprint-based development approach, which ensured that each phase — design, development, AI integration, compliance, and testing — was delivered in a controlled and predictable manner. Regular progress updates and review sessions helped keep all stakeholders aligned and reduced any risk of miscommunication.In terms of delivery timelines, the project was completed successfully and delivered on time as initially planned, with all major milestones met without significant delays. Any minor adjustments during development were handled proactively without impacting the final deadline.Overall, their project management approach was organized, transparent, and results-driven, which played a key role in the smooth delivery of a complex, compliance-heavy AI healthcare platform.

What did you find most impressive or unique about them?

What stood out most about working with Relyx Digital was their ability to combine deep technical execution with product-level thinking, especially in a complex, compliance-heavy healthcare environment.One of the most impressive aspects was their AI-first approach, where features were not just added as enhancements but were thoughtfully integrated into core workflows like triaging, patient engagement, and automation. This made the platform feel genuinely intelligent rather than just “AI-enabled.”Another unique strength was their strong focus on compliance and security from day one. Instead of treating HIPAA and GDPR as final-stage requirements, they built them into the architecture early, which significantly reduced rework and ensured a stable foundation for handling sensitive healthcare data.Their execution speed combined with structured delivery was also notable. Despite the complexity of integrating AI, healthcare workflows, and secure data systems, they maintained consistent progress through clear milestones and predictable delivery cycles.Lastly, their willingness to iterate based on real user feedback — especially around usability, AI trust, and workflow adoption — helped shape the platform into something practical and user-friendly rather than overly technical.Overall, what made the experience unique was not just the technical delivery, but how they balanced innovation, compliance, and real-world usability in a single cohesive system.

Are there any areas they could improve?

Overall, the collaboration was very strong, but there are always a few areas where things could be improved in hindsight — mainly around optimization of the early phase execution and user onboarding experience.One area for improvement would be an earlier user onboarding strategy and training design. While the platform itself was delivered successfully, some initial adoption challenges could have been reduced further if structured training sessions and guided onboarding flows were introduced earlier in the rollout phase.Another improvement opportunity was faster iteration on AI fine-tuning during the initial deployment stage. Although the system performed well, more aggressive early-stage tuning and simulation testing could have helped reduce the initial variability in AI responses and improved confidence sooner.There was also room to enhance real-time performance optimization earlier in development, particularly for AI-driven modules that initially experienced slightly higher latency under load. While this was later resolved, earlier load testing could have accelerated optimization efforts.Lastly, expanding documentation and admin-level visibility tools earlier in the project would have made internal stakeholder management and system understanding even smoother during the early adoption phase.That said, these were not major issues, and they were progressively addressed during the project lifecycle. The core delivery remained strong, and the final system met its intended goals in terms of functionality, compliance, and scalability.

Is there anything else that you think potential customers should know about the company?

I would highly recommend Relyx Digital to any business looking for AI consulting, automation, chatbot development, or custom AI solutions.