Hi, my name is Matt Kahle, CEO and Co-Owner of Real IT Solutions. Together with Adam Peterson (CTO & Co-Owner), we bring a tremendous diversity of skills and expertise to our customers. When working in corporate America, one of our jobs was to find consistent, high-quality vendors. Over and over again, we found that it was difficult to find and retain good vendors.
At Real IT Solutions, we have leveraged our breadth of business and technical experience to create a solution that addresses these challenges, saving you money, streamlining your processes, improving customer service, and reducing or eliminating downtime. Our goal is to give you peace of mind and the knowledge that your technology will no longer hold you back but instead help you succeed.
With a firm dedication to customer service, we prioritize our clients' satisfaction above all else. We are proud to have received 40+ 5-star Google Reviews from our satisfied customers, demonstrating our commitment to providing exceptional service and support.
Our experienced team can be trusted to ensure the seamless management, protection, updates, and future-proofing of your critical business systems. We understand the importance of reliable technology in driving your business forward, and we are here to empower you with the tools and expertise needed to achieve your goals.
Choose Real IT Solutions for a partner that understands your needs, delivers exceptional customer service, and helps you navigate the ever-evolving technological landscape. Together, we will unlock your full potential and drive your success to new heights.
Real IT Solutions, Inc offers competitive pricing with project costs ranging from $700/month to $175,000 for comprehensive services. Clients appreciate their value for cost, timely delivery, and responsiveness, indicating a strong return on investment for various project sizes.
The company is commended for their proactive approach to IT management. They monitor systems to identify and address potential issues before they escalate, providing clients with peace of mind and minimizing downtime.
Occasional Staff Turnover
Some clients have noted turnover in Real IT Solutions, Inc's staff, which occasionally affects service consistency. However, the company quickly addresses any issues arising from this, maintaining overall client satisfaction.
Customer-Centric Approach
Clients appreciate Real IT Solutions, Inc’s customer-first attitude. The team is described as courteous, friendly, and committed to ensuring client satisfaction. They are known for making clients feel prioritized and valued.
Effective IT Security
Several clients highlight the effectiveness of Real IT Solutions, Inc in enhancing their IT security. The company has prevented cybersecurity breaches and ensured efficient and secure system operations.
Efficient Problem Solving
Real IT Solutions, Inc is noted for their problem-solving capabilities, addressing and resolving technical issues efficiently. Their ability to find solutions quickly is a recurring theme in client feedback.
Strong Project Management and Responsiveness
Real IT Solutions, Inc is praised for their project management skills, delivering projects on time and often ahead of schedule. Clients appreciate their quick response times and effective communication through various channels, including email and ticketing systems.
Real IT Solutions, Inc provides ongoing cybersecurity services for a CPA firm. The team works to keep the client's systems monitored and up to date.
Thanks to Real IT Solutions, Inc’s efforts, the client has had no cybersecurity issues, and their computer systems have been operating efficiently with extremely minimal downtime. The team has delivered results on time and addressed concerns proactively and positively.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the President of Mierendorf & Co., P.C., CPA's
Describe what your company does in a single sentence.
We are a certified public accounting firm.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Real IT Solutions, Inc to accomplish?
IT security
Reliable and up to date computer systems
SOLUTION
How did you find Real IT Solutions, Inc?
Referral
Why did you select Real IT Solutions, Inc over others?
Close to my geographic location
Great culture fit
Referred to me
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
Our cybersecurity is up to date and our systems monitored 24/7. In addition, our systems have been running very well since contracting with RealIT.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We have had no cybersecurity issues and our computer systems have been running very efficiently and with very minimal down time.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They have delivered results when they were anticipated, and they have responded to our concerns in a positive manner with effective results.
What was your primary form of communication with Real IT Solutions, Inc?
In-Person Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We meet face to face with the owners at least twice a year where we go over any outstanding issues that we may be having. They are proactive and they don't wait for problems to present themselves and do damage control. We are out in front of the potential issues.
Are there any areas for improvement or something Real IT Solutions, Inc could have done differently?
No.
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Computer & Network Support for Automotive Parts Manufacturer
IT Managed Services
$10,000 to $49,999
July 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They made my problems just go away."
Mar 29, 2023
President, Automotive Parts Manufacturer
Tom Molnar
Verified
Automotive
Kentwood, Michigan
1-10 Employees
Online Review
Verified
Real IT Solutions, Inc maintains the computers and network of an automotive parts manufacturer.
The client is pleased with Real IT Solutions, Inc's work. Their problems have been minimized, and the team has been great to work with; their resources are great at their jobs. Moreover, no areas for improvement are cited. Overall, the engagement has been highly successful.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the President of the company.
Describe what your company does in a single sentence.
Manufacture automotive parts.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Real IT Solutions, Inc to accomplish?
Maintain our computers and network.
SOLUTION
How did you find Real IT Solutions, Inc?
Online Search
Why did you select Real IT Solutions, Inc over others?
Company values aligned
What was the size of Real IT Solutions, Inc’s team?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Kept everything running.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
They made any problems just go away.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes. Great company to work with.
What was your primary form of communication with Real IT Solutions, Inc?
In-Person Meeting
What did you find most impressive or unique about this company?
Great people who are really good at what they do.
Are there any areas for improvement or something Real IT Solutions, Inc could have done differently?
No.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Managed IT Services for Manufacturing Company
CybersecurityIT Managed Services
$10,000,000 +
Jan. 2015 - Mar. 2022
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
4.5
"They seamlessly integrated with our team."
Mar 23, 2022
Executive VP, Manufacturing Company
Anonymous
Verified
Manufacturing
Grand Haven, Michigan
201-500 Employees
Online Review
Verified
Real IT Solutions, Inc provided managed IT services for a manufacturing company. They were in charge of maintaining the client's IT network and security and developing their IT strategy.
With Real IT Solutions, Inc's support, the client never experienced any cybersecurity breaches. The team adapted seamlessly to the client's workflow, allowing for a collaborative and smooth engagement. They were also commended for their ability to address issues promptly.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Exec V.P.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Real IT Solutions, Inc?
Real IT is our IT service consultant and maintains our cybersecurity. They also help develop our IT strategy.
SOLUTION
How did you select this vendor and what were the deciding factors?
they have been working with us for many years
Describe the project in detail and walk through their service package.
They maintain our network and security.
How many resources from the vendor's team worked with you, and what were their positions?
We work with many folks at Real IT
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We never have had a cybersecurity breach.
How effective was the workflow between your team and theirs?
They seamlessly integrated with our team.
What did you find most impressive or unique about this company?
The issue response time is very, very fast.
Are there any areas for improvement or something they could have done differently?
Nope
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.5
NPS
Managed IT Services for Manufacturing Company
IT Managed Services
$10,000 to $49,999
Jan. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I am glad to have a managed service vendor that saves us money and time!"
Sep 23, 2021
CEO, Altus Industries Inc.
Craig VanderHeide
Verified
Manufacturing
Grand Rapids, Michigan
11-50 Employees
Online Review
Verified
Real IT Solutions, Inc is providing ongoing IT services for a manufacturing company. Their responsibilities include upgrading the client's network security, providing IT consulting support, and more.
A client-centric IT partner, Real IT Solutions, Inc is focused on providing optimal solutions for the client, allowing them to flawlessly execute their business processes on time. Their excellent ticketing process, combined with their constant updates, ensures an efficient and hassle-free workflow.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm the CEO of a manufacturing company that produced Technology Workstations for the Healthcare industry.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Real IT Solutions, Inc?
IT Management including security, consulting, refresh, project implementation, problem solving, etc.
SOLUTION
How did you select this vendor and what were the deciding factors?
We searched and compared. We felt that RealIT was right sized for us and had a positive value proposition.
Describe the project in detail and walk through their service package.
Upgraded security. Solves issues daily. Advises on solutions
How many resources from the vendor's team worked with you, and what were their positions?
We have worked with their CTO down to entry level employees within their firm.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
They are focused on positive results and maintaining our ability to get our work done on time. Supports our Core Value of Customer First!
How effective was the workflow between your team and theirs?
Very effective. Excellent ticketing process with updates and conclusions.
What did you find most impressive or unique about this company?
I am glad to have a managed service vendor that saves us money and time!
Are there any areas for improvement or something they could have done differently?
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