Ray Business Technologies

BACKGROUND

Please describe your company and position.

I am the IT Administrator of an education company 

Describe what your company does in a single sentence.

Private, Catholic university in Cebu City, Philippines.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ray Business Technologies to accomplish?

• to assist us on new technologies especially in the use of AI enabled solutions

SOLUTION

How did you find Ray Business Technologies?

Referral

Why did you select Ray Business Technologies over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Ray Business Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Objective: To enhance customer engagement and support efficiency by implementing a robust conversational AI service integrated into both email and web chat platforms, ensuring seamless and effective communication with customers.
Key deliverables:

• Detailed project plan and timelines.
• Requirements specification document.
• Conversational AI design documents.
• Integrated email and webchat AI system.
• Testing and QA reports.
• Training materials and sessions.
• Deployment and post-deployment support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Improvement in Response Time
2. Increase in Customer Satisfaction
3. Reduction in Operational Costs
4. Enhanced Interaction Volume
5. Accuracy of AI Responses
6. User Engagement Metrics
7. Feedback and Continuous Improvement

Describe their project management. Did they deliver items on time? How did they respond to your needs?

RBT's project management was more than satisfactory. They began with a detailed kickoff meeting and created a comprehensive project plan with clear milestones. Communication was seamless, with a single project manager keeping us updated through regular reports and meetings. They gathered detailed requirements through workshops and provided a thorough specification document.

RBT's iterative design and development approach included functional prototypes for our feedback, ensuring the final product met our needs. Integration with our email and webchat platforms was smooth, and extensive testing guaranteed high-quality results. They provided comprehensive training and documentation, enabling our team to manage the system effectively.

The deployment was well-planned and executed on schedule, with prompt post-deployment support. RBT consistently delivered on time, adapted to changing requirements, and maintained a client-centric focus. Their effective planning, clear communication, and timely delivery were key to the project's success.

What was your primary form of communication with Ray Business Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Ray Business Technologies was their exceptional responsiveness and client-centric approach. Their ability to adapt to our changing requirements without missing deadlines was impressive. They maintained clear and consistent communication throughout the project, ensuring we were always informed and involved. Additionally, their thoroughness in both gathering requirements and providing training and support was remarkable. This focus on understanding our needs and empowering our team contributed significantly to the overall success of the project.

Are there any areas for improvement or something Ray Business Technologies could have done differently?

RBT's overall performance was impressive but they could improve on the:

Detailed Documentation: The documentation provided was comprehensive, but making it even more user-friendly with more visuals, examples, and a clear index could improve accessibility and usability.

BACKGROUND

Please describe your company and position.

 I am the Head of IT of a media company 

Describe what your company does in a single sentence.

We are the first television network in Southeast Asia to broadcast in color and one of the oldest commercial television broadcasters in Asia. It has also been the leading television network in the Philippines.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ray Business Technologies to accomplish?

• Centralized Client System
• Effective Campaign Management
• Enhanced Collaboration and Communication
• Scalability & Growth
• Integration with Existing Systems

SOLUTION

How did you find Ray Business Technologies?

Referral

Why did you select Ray Business Technologies over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Ray Business Technologies were assigned to this project?

20

Describe the scope of work in detail. Please include a summary of key deliverables.

Scopr of the work

• System Design and Customization
• Integration with existing systems
• Workflow Automation
• Reporting and Analytics
• Testing 
• Technical Support

Key Deliverables 

• Data MIgration and Execution
• Training to resources
• Custom Reporting and dashboards
• Ongoing Support and enhancements

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increase in client satisfaction scores
• ROI on marketing campaigns
• Increase in productivity
• Accuracy of Reports
• System uptime and reliability
•  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ray Business Technologies meticulous planning, clear communication, and proactive problem-solving to ensure timely delivery of project milestones and objectives.

The project team established a detailed timeline, monitoring progress closely, and promptly addressing any challenges that arise.

Ray Business Technologies responsiveness to the needs, flexibility in adapting to evolving requirements, and ongoing support post-launch are crucial for achieving success and fostering a productive client-vendor relationship.

What was your primary form of communication with Ray Business Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

What's impressive about Ray Business Technologies is their proactive approach to understanding the unique needs of the media agency. They've demonstrated a deep understanding of technology in the media industry, offering tailored solutions that seamlessly integrated with existing systems.

Their responsiveness stood out, promptly addressing any issues and adapting quickly to changes throughout the project.

Moreover, their commitment to ongoing support and training ensured smooth adoption of new technology, empowering our staff to leverage the system effectively.

Are there any areas for improvement or something Ray Business Technologies could have done differently?

Offering clearer roadmaps for scalability and future enhancements of the new technolopgies would help us plan for long-term growth and evolving business needs.

BACKGROUND

Please describe your company and position.

 I am the Director of an it services company 

Describe what your company does in a single sentence.

We're an IT Services based company.  We are into the IAM / IDM / PAM Tech Stack as our Primary Skills, Java, .NET, IT Support Services or any technical stack and we have consultants who can work both on short term and long term projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ray Business Technologies to accomplish?

• Implementing Microsoft Dynamics 365 project
• Implementing PowerBI project

SOLUTION

How did you find Ray Business Technologies?

• Online Search
• Referral

Why did you select Ray Business Technologies over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Ray Business Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

our unique needs ensured a seamless integration that has transformed our business operations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Yes, our Project was successful and we are very happy to be collaborated with Raybiztech

Describe their project management. Did they deliver items on time? How did they respond to your needs?

1. Project got delayed by days from what was scoped initially then what we were expecting but the issue behind it was delay in our processes and little delay due to the project rework during some customizations which were been guided by the Raybiztech Expert team for betterment of our company business process so, we accept the delay as our own benefit. 
2. Project Management team was very well managed and they have been pushing our Client Team and our internal teams to get work done with smooth transition. 
3. Overall we are very happy with the services provided by Raybiztech Expert Team. 

What was your primary form of communication with Ray Business Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The level of support and professionalism they provided throughout the process was exceptional. We now have a highly efficient CRM and power platform in place thanks to Ray Business Technologies. 

Are there any areas for improvement or something Ray Business Technologies could have done differently?

I have not yet thought of any right now 

BACKGROUND

Please describe your company and position.

 I am the Founder of a business services company 

Describe what your company does in a single sentence.

Business Consulting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire to accomplish?

• Azure Cloud Implementation
• Azure Devops
• Azure Migration

SOLUTION

How did you find ?

Referral

Why did you select over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Azure Environment Design:

• Development of a comprehensive Azure environment design based on the organization's requirements and goals.
• Selection of appropriate Azure services and resources to support the workload migration.
• Design of a scalable and resilient architecture to ensure high availability and performance.

Migration Strategy:

• Development of a detailed migration strategy outlining the approach, timeline, and sequence of migration activities.
• Identification of migration tools and methodologies to be used during the migration process.
• Planning for data migration, application migration, and network configuration changes.

Environment Setup and Configuration:

• Provisioning of Azure resources and configuration of the Azure environment according to the design specifications.
• Configuration of networking components, security policies, and access controls.
• Integration with existing systems and services to ensure seamless operation.

Data Migration:

• Assessment and preparation of data for migration, including data cleansing, transformation, and validation.
• Implementation of data migration tools and processes to transfer data to the Azure environment.
• Verification of data integrity and completeness post-migration.

Application Migration:

• Assessment and preparation of applications for migration, including compatibility testing and remediation.
• Implementation of migration tools and processes to migrate applications to Azure.
• Testing of migrated applications to ensure functionality and performance in the Azure environment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Scalable and Reliable cloud platform that has empowered our business to innovate and grow.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Appointment of a dedicated project manager to oversee the migration project and ensure timely completion.
• Regular progress updates and status reports to stakeholders, including milestones achieved, risks identified, and mitigation strategies.
• Continuous monitoring and tracking of project metrics, such as budget, timeline, and resource utilization.

What was your primary form of communication with ?

Virtual Meeting

What did you find most impressive or unique about this company?

We are impressed with the team and the processes.

Are there any areas for improvement or something {provider_name} could have done differently?

Nothing yet. We are still working with them.

BACKGROUND

Please describe your company and position.

I am the Director of Activision Blizzard

Describe what your company does in a single sentence.

Activision Blizzard, Inc. is one of the world’s largest interactive entertainment companies, with operations across North America, Europe, and Asia. We are home to some of the most beloved entertainment franchises including Call of Duty®, Skylanders®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™, and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet! We’re proud to be recognized as one of FORTUNE’s "100 Best Companies To Work For®” for four consecutive years and have earned a spot on FORTUNE’s “Most Admired Companies,” and “Future 50” lists. Our 10,000+ global employees are some of the best and brightest talents across entertainment, media, and technology.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ray Business Technologies to accomplish?

• We hired Ray Business Technologies to implement a unified data integration solution using Boomi. Our main objectives were to reduce manual data entry between systems, ensure real-time inventory and sales synchronization, and meet pharma-specific compliance requirements across our digital infrastructure.

SOLUTION

How did you find Ray Business Technologies?

• Online Search
• Clutch Site

Why did you select Ray Business Technologies over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Ray Business Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team built and deployed custom Boomi connectors to bridge our ERP, CRM, and logistics systems. They addressed complex pharma compliance standards by ensuring all integrations were secure, scalable, and auditable. Deliverables included real-time sync functionality between inventory and sales platforms, a suite of integration health monitoring dashboards, and documentation for our internal IT team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the integration went live, manual data entry errors have dropped significantly. Our inventory levels now sync with sales activity in real time, and the monitoring dashboards have allowed our IT team to catch issues before they escalate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was solid—deliverables were generally on time, and communication was clear throughout. They were proactive in addressing feedback and regularly held review sessions to align on progress. During sandbox testing, a few edge cases initially slipped through, but they resolved those issues quickly and transparently.

What was your primary form of communication with Ray Business Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their Boomi expertise is top-tier. More importantly, the team demonstrated a strong understanding of pharma industry compliance requirements. They weren’t just trying to deliver a product—they were clearly invested in our long-term success.

Are there any areas for improvement or something Ray Business Technologies could have done differently?

The only minor issue was during initial testing—some edge cases weren't accounted for early on. However, they responded quickly and addressed everything before launch. A bit more thorough QA upfront would’ve made the process smoother.

BACKGROUND

Please describe your company and position.

I am the IT Operations Manager of Hewlett Packard Enterprise

Describe what your company does in a single sentence.

Official LinkedIn of Hewlett Packard Enterprise, the global edge-to-cloud company. Sharing our passion and purpose through technology and innovation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ray Business Technologies to accomplish?

• We hired Ray Business Technologies to build the digital backbone for our logistics operations across three continents. The goal was to create a robust system that would streamline and optimize our ERP, CRM, and supply chain processes with real-time data integration.

SOLUTION

How did you find Ray Business Technologies?

• Online Search
• Clutch Site

Why did you select Ray Business Technologies over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Ray Business Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work was extensive, covering the integration of multiple systems into a unified platform. Key deliverables included:

ERP implementation for streamlining our internal operations
CRM system integration to enhance customer relationships
AI modules for predictive analytics and supply chain optimization
API integrations with various freight partners to ensure seamless data exchange

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Post-implementation, we saw a marked improvement in operational efficiency across all three continents, with reduced shipping delays, more accurate inventory tracking, and enhanced data-driven decision-making. The AI modules provided actionable insights that helped us optimize our supply chain by 15%, while the CRM integration improved our customer satisfaction scores by 20%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ray Business Technologies demonstrated exceptional project management. Despite initial timezone coordination challenges, they quickly adapted, establishing a smooth workflow. They delivered ahead of schedule, which is rare in the enterprise IT space. Their proactive communication and flexibility were key in ensuring project milestones were met on time.

What was your primary form of communication with Ray Business Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Ray Business Technologies was their ability to not only execute on technical tasks but to truly understand our business logic. Their team didn't just build the systems—we saw them actively engaging in finding solutions that made sense for our business operations. Their deep expertise in both technology and logistics was a game-changer for us.

Are there any areas for improvement or something Ray Business Technologies could have done differently?

None

BACKGROUND

Please describe your company and position.

 I am the Department Manager of an academic honor society.

Describe what your company does in a single sentence.

Academic honor society 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ray Business Technologies to accomplish?

Development and maintenance

SOLUTION

How did you find Ray Business Technologies?

Referral

Why did you select Ray Business Technologies over others?

• High ratings
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Ray Business Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Migration

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful migration 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were really good.

What was your primary form of communication with Ray Business Technologies?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their time management and responsiveness are impressive.

Are there any areas for improvement or something Ray Business Technologies could have done differently?

They are really good already 

BACKGROUND

Please describe your company and position.

I am the CEO of Data Xgen Technologies Pvt ltd

Describe what your company does in a single sentence.

We are into enterprise email solutions 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ray Business Technologies to accomplish?

• IT services
• IT consulting

SOLUTION

How did you find Ray Business Technologies?

Referral

Why did you select Ray Business Technologies over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Ray Business Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project Overview

Our goal was to seamlessly integrate various systems and applications within the enterprise using Boomi. This project aims to enhance data flow, automate processes, and improve overall efficiency.

Objectives

1. System Integration:

2. Process Automation:

3. Data Synchronization:

Key Deliverables

1. Integration Architecture Design:

o High-level architecture diagram showing system connections, data flows, and endpoints.

o Detailed design for each integration process.

2. Boomi Implementation:

o Set up Boomi environment (cloud or on-premises).

o Create connectors, APIs, and integration processes.

o Configure error handling and logging.

3. Integration Flows:

4. Testing and Validation:

5. Deployment and Monitoring:

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. System Integration:

2. Process Automation:

3. Data Synchronization:

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They provide good deliverables with a strong management team. They delivered on time & Budget. They were proactive to deliver the project.

What was your primary form of communication with Ray Business Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

They are communicating, time bound, never irritated, soft spoken even after office hours, and knows the job well. 

Are there any areas for improvement or something Ray Business Technologies could have done differently?

They can be bit less expensive, but nevertheless they are worthy for price. 

BACKGROUND

Please describe your company and position.

I am the Country Sales and Technical Manager of Makeen Energy

Describe what your company does in a single sentence.

We deal with LPG bottling equipment/Plant and it Operation and Mintenance 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ray Business Technologies to accomplish?

• Work with them for better solution

SOLUTION

How did you find Ray Business Technologies?

• Referral
• Clutch Site

Why did you select Ray Business Technologies over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Ray Business Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Developin AI based Vision application

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project is on time and as per the expectation 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The best part is on time progress, and timely resolution of any issues pointed out.

What was your primary form of communication with Ray Business Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their team is reachable and ready to help.

Are there any areas for improvement or something Ray Business Technologies could have done differently?

Till now all working as per requirement

BACKGROUND

Please describe your company and position.

I am the Director Operations of OPK e Services Pvt Ltd

Describe what your company does in a single sentence.

We are a digital marketing company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ray Business Technologies to accomplish?

• Develop Tools and projects to automate our processes.
• Build custom CRM to streamline our operations.

SOLUTION

How did you find Ray Business Technologies?

Referral

Why did you select Ray Business Technologies over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Ray Business Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

RayBiz tech developed CRMs for for managing our leads management system. Maintaing uptime. And reducing our response on marketing leads.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All Set SLA and targets were pre defned and measured on a timely basis.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On time with hick ups from both side when there were some changes in defined SOPs and Scope documents

What was your primary form of communication with Ray Business Technologies?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

We appreciate their willingness to work and their ability to go above and beyond to support our needs.

Are there any areas for improvement or something Ray Business Technologies could have done differently?

No that i can think of.