Ratcliff IT Reviews (1), Pricing, Services & Verified Ratings

Cybersecurity IT Managed Services
Application Security Cloud Security Cybersecurity Consulting Dark Web Monitoring Disaster Recovery Hardware Help desk Network Other IT managed services Security Network Security
$10,000 to $49,999
July 2020 - July 2027

5.0

Quality: 4.5

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"We have every confidence they understand how we operate."

Nov 4, 2026

People & Operations Manager, Strategic Advisory Firm

Anonymous

Other industries
London, England
11-50 Employees
Online Review
Verified

Ratcliff IT provides managed IT services for a strategic advisory firm. They manage the client's Microsoft 365 account, offer help desk support, manage hardware security, and monitor the client's accounts.

Ratcliff IT has improved the reliability and robustness of the client's systems. The team has a broad knowledge base and provides appropriate solutions. They are responsive, knowledgeable, and helpful. Their communication is effective.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the People & Operations Manager of an other industries company

Describe what your company does in a single sentence.

We are an independent strategic advisory firm helping leaders and organisations build influence and shape reputation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ratcliff IT to accomplish?

IT Services

SOLUTION

How did you find Ratcliff IT?

Referral

Why did you select Ratcliff IT over others?

High ratings
Pricing fit our budget
Great culture fit
Referred to me
Company values aligned

How many teammates from Ratcliff IT were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Management of: Microsoft 365, day-to-day help desk support and troubleshooting for staff, all hardware, security and monitoring of your accounts, backup.

Full IT support - they are our external IT department. We can be confident experts are monitoring our systems, they provide best pratice advice, issues are dealt with quickly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reliability and robustness of systems; faster turnaround of IT queries; streamlined process for onboarding and offboarding staff; cyber security advice and measures in support of the business, including meeting insurance and procurement requirements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team respond in good time, all are knowledgeable and helpful; always going above and beyond when solutions are not immediately obvious.

What was your primary form of communication with Ratcliff IT?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Very open communications lines, they listen and respond. There is a broad knowledge base across their team. We have every confidence they understand how we operate, and will provide the most appropriate solution possible.

Are there any areas for improvement or something Ratcliff IT could have done differently?

Nothing significant comes to mind. If ever there are issues where the outcome is not as expected, we discuss and they are quick to explain or rectify.

RATINGS

5.0

Ratcliff IT

IT support and cyber security for London firms

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