RainCastle Communications, Inc.

BACKGROUND

Please describe your company and position.

I am the VP, Business Operations of Montara Therapeutics

Describe what your company does in a single sentence.

Biotech

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RainCastle Communications, Inc. to accomplish?

• Montara Therapeutics and RainCastle collaborated on the content and design of a non-confidential investor deck.

SOLUTION

How did you find RainCastle Communications, Inc.?

Referral

Why did you select RainCastle Communications, Inc. over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Immediate availability

How many teammates from RainCastle Communications, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired RainCastle to overhaul and redesign our corporate non-confidential deck, tailored toward our impending Series A fundraise. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The goal of the project was to clarify the company's messaging and elevate the graphic design to explain the company’s science and differentiated investment opportunity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They executed quickly and efficiently, communicating updates throughout the process. They listened to and incorporated feedback very well. All deliverables were met according to the timeline we set. They also made additional edits pro bono.

What was your primary form of communication with RainCastle Communications, Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

Clear communication, professionalism, quick execution, high quality of work...all at very reasonable pricing. 

Are there any areas for improvement or something RainCastle Communications, Inc. could have done differently?

We would have liked to see more original concepts. They did a fantastic job of building on existing concepts, but it would have been interesting to see them recreate some slides from scratch rather than just improving what was already there. 

BACKGROUND

Please describe your company and position.

I am the Director of Communications of Betsy Lehman Center for Patient Safety

Describe what your company does in a single sentence.

The Betsy Lehman Center for Patient Safety is a state government agency working with providers, patients and policymakers to reduce preventable harm in all health care settings.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RainCastle Communications, Inc. to accomplish?

• Update the look and feel of our website with a more modern look and user-friendly layout

SOLUTION

How did you find RainCastle Communications, Inc.?

We already worked with RainCastle on other projects

Why did you select RainCastle Communications, Inc. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from RainCastle Communications, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

RainCastle had designed our original website and was already providing web hosting support. The aim of this project was to update the design of our site without having to completely overhaul and start from scratch. Sepcifically, we wanted to:

• Modernize the look and feel of the site;
• Reduce the number of available website page templates to simplify maintenance and updates to the site;
• Improve accessibility and responsiveness across devices (e.g., mobile phones, tablets, laptops and desktops) to keep site in compliance with current best practices

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Decreased number of page templates on the back end
• Increased options for layout and style on each page template
• Improved design and layout

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had a short runway to get the work done, but RainCastle delivered on time and was communicative each step of the way. We worked as one united team - checking in on each other's deliverables at least once a week and providing updates on variables that inevitably come up that shifted the timeline. Copywriting, design, and development was done efficiently and we were able to meet all of our deadlines with the help of Jill, our project manager who kept timing and budget on track throughout the process.

What was your primary form of communication with RainCastle Communications, Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

RainCastle has been an essential partner to the Betsy Lehman Center, providing design, copywriting, video, web development and other communications support for a number of projects. They understand our unique position as a small state agency and are willing to work within those confines to deliver amazing work. Every person we work with at RainCastle is great at what they do - when we bring them into a project, it feels like we are all on one team and work together seamlessly. I know when we start a project with RainCastle, I will get what we asked for, on time and on budget. I don't have to keep track of every deliverable because they have it handled. For anyone who has hired an outside vendor knows - this is huge! We are grateful for our partnership with RainCastle and proud of the work we've done together.

Are there any areas for improvement or something RainCastle Communications, Inc. could have done differently?

No, we were happy with every aspect of this project.

UPDATED REVIEW

This review was published on March 6, 2018.

Executive Director, Government AgencyOther industries

Boston, Massachusetts

11-50

Nov 2015 - May 2016

$200,000 to $999,999

Project summary
Along with other projects, RainCastle built a website using Craft CMS, and now, they are redesigning it and integrating SEO. They developed the site’s branding and design elements and gave training on the CMS.

Feedback summary
Users enjoy the site’s new design, which is well-aligned with its purposes. RainCastle’s team went the extra mile to learn the subject matter, keeping their product simple and user-friendly. With strong creativity and excellent communications, they manage the project effectively and cooperatively.

BACKGROUND

Introduce your business and what you do there.

Respondent 1: I am the executive director of a state health organization.

Respondent 2: I am a senior project manager for the center.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle?

R1: They’ve worked on a number of projects for us, including building our website. We’re a relatively new organization and needed help in this area. RainCastle has been our only visual design and web development contractor.

SOLUTION

What was the scope of their involvement?

R1: RainCastle built our first website and are currently redesigning parts of it. They’ve also developed a number of online applications for our constituency. Our first project involved design work for a large event including a website, posters, and other materials.

R2: We also contracted with them for visual design services in the form of communication tools. These include infographics, newsletter templates, and a patient safety navigator aimed at helping providers learn about response situations.

We had a training session to learn about the functionality of the CMS.

R1: They created all our visual design and branding—everything except the written content on the site. The patient safety navigator was a novel tool for helping healthcare providers report adverse events to various state and federal agencies and figure out their reporting obligations using a decision tree. There are other supporting materials that go along with this.

R2: They’ve also provided SEO services for the site. We let them know what kinds of keywords we were looking at to make our site more visible.

R1: RainCastle created content for video production and made the three animations on our site.

R2: They also made an infographic related to a cataracts expert panel. The team translated information into visual aids meant to help people follow best practices.

The website is powered by Craft CMS, based on the requirements we had for the patient safety navigator tool. Our target audience is healthcare providers, not patients. The aim of the tool is to guide them through reporting requirements for medical errors and other adverse events.

What is the team composition?

R1: We’ve worked with around five of their members, three of which we’ve met with regularly—the president, a project manager, and a database expert. We’ve also collaborated with the head designer and a scriptwriter for the video production work.

R2: We’ve also worked with the two backend coders.

How did you come to work with RainCastle?

R1: I had worked with them on various projects over the last 10 years. We had other companies bid on the project, but we were pleased to have the opportunity to work with RainCastle again. Two differentiating factors were their good interpersonal communication and project management skills. They’re also a creative team, which was important because we were building a fairly novel product. RainCastle was willing to work with us as a creative partner.

How much have you invested with them?

R1: The total cost of their work has been around $300,000.

What is the status of this engagement?

R1: We started working with RainCastle in September or October 2014 on some design work. The main site launched in May 2016. Development for it started six months earlier.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

R2: The users of the navigator report that they like the tool’s concept and the visual design used for presenting its process flows and information.

R1: Stakeholders have called our website and newsletter template fresh, professional, and engaging. They convey an appropriate look-and-feel for our particular area. As a non-regulatory state agency, we’re somewhere in between a nonprofit and a regular business so our materials have to look professional and give us credibility while also remaining readable and not overly-technical. The anecdotal feedback we’ve heard confirms that we’ve achieved that goal.

How did RainCastle perform from a project management standpoint?

R2: We met regularly to discuss the website requirements. We had final sessions for the validation and testing of the website’s functionalities and content. We’ve always had a good communication rapport with them.

R1: They’re exacting and well-organized. Our project manager keeps us on track and is good at communicating expectations upfront. We have a mutual understanding that each party needs to deliver. They’re good at running meetings and make sure that we get the right outputs during them.

R2: RainCastle has been very flexible with us. We can be demanding in requiring high-quality outputs, but they’ve usually met our demands. We have deviated from the scope of work at times but they’ve worked with us.

What did you find most impressive about them?

R1: Our field is a bit obscure and technical, but we’ve been impressed by RainCastle’s ability to come to speed with what we’re doing. Designing our patient navigator involved understanding a complex regulatory system and simplifying it for end-users. We’ve done research and organized the material, but turning that into a usable tool for others required a level of understanding. They quickly developed a fluency in some very obscure material.

Are there any areas they could improve?

R1: We don’t have a large budget, so it can be harder for them to deliver smaller work products within our budget. RainCastle has high standards for the work they deliver, which makes it harder for them to give us lower budget alternatives at times.

Do you have any advice for future clients of theirs?

R1: Overall, we would highly recommend RainCastle for all of the reasons stated above, with the caveat that they may not be a good fit for small, low budget clients/projects.

STAR RATINGS:
Overall rating: 5   

Quality: 5   

Cost: 5   

Schedule: 5   

Willing to refer: 5   

BACKGROUND

Please describe your company and position.

I am the Business Leader, Marketing of an engineering firm

Describe what your company does in a single sentence.

Our company is an architectural and engineering firm. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RainCastle Communications, Inc. to accomplish?

• Refresh the look of our website
• Make website more engaging to clients and potential employees
• Make website easier to navigate with less scrolling

SOLUTION

How did you find RainCastle Communications, Inc.?

We are already a current client

Why did you select RainCastle Communications, Inc. over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from RainCastle Communications, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Raincastle to help us envision and deliver a refreshed look and feel to its website that would not only set it apart from competitor sites, but also engage clients and potential employees. The firm was looking for something that would create excitement among visitors with content that inspired them to engage further with us. Raincastle worked with us for a period of about eight months on this project. The scope included the following:

1. Discovery session
2. Information architecture
3. Wire frame homepage
4. Secondary wires
5. Content inventory
6. Homepage design / messaging
7. Global navigation design 
8. Secondary page layouts of new templates
9. Develop website in Word Press
10. Content integration of new content
11. QA launch and training

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The newly refreshed site was delivered on time and within budget. 

Our stakeholders were pleased with the new look and feel of the site. 

The new site provided a lighter, cleaner look and included engaging copy, beautiful visuals, and improved navigation. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Raincastle was very responsive throughout the project. In addition to emails, we met weekly to work through any issues, discuss work to be completed in the following week. and review the schedule. Raincastle was always helpful and ready to deliver. 

What was your primary form of communication with RainCastle Communications, Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

RainCastle Communications, Inc. felt like an extension of our company. They were very easy to work with, on top of any issues we experienced, and always ready to offer suggestions or guidance when needed. We knew we could reach out whenever we needed support and they would be there to help.  They deliver what they say they are going to deliver and go above and beyond to make sure you are happy. 

Are there any areas for improvement or something RainCastle Communications, Inc. could have done differently?

I think they did a great job. No complaints here.

UPDATED REVIEW

This review was published on (previous published review doesn't have admin comments)

Marketing Manager, Architecture FirmConstruction

Toledo, Ohio

1,001-5,000 Employees

Nov 2017 - Jul 2018

$50,000 to $199,999

Verified

Project summary
RainCastle Communications, Inc. redesigned an old website and made it mobile friendly. They took the project from kickoff to final launch and also helped with branding.

Feedback summary
Throughout the entire project, RainCastle Communications, Inc. stayed on track and required minimal oversight. They accommodated an adjusted timeline and made a final product that both stakeholders and users love.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of marketing and communications at an architecture engineering and construction management firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle Communications, Inc.?

Our old site was outdated and not mobile friendly, so we needed a partner to redesign it.

SOLUTION

What was the scope of their involvement?

After hiring RainCastle Communications, Inc., we had a kickoff meeting with the project stakeholders including members of executive management and our marketing team to get everyone on the same page. They facilitated the session and asked thorough questions to understand our business and determine the best new design for our WordPress site. From there, they handled concept development, design, development, reviewing, testing, and the final launch.

They also designed new templates for our proposal materials and helped with branding support.

They also built new templates and helped with branding support. They created new designs for proposals and project profiles that we use regularly for marketing.

What is the team composition?

We had contact with about five people: the president, VP of Interactive Technology, a graphic designer, web developer, and an account manager.

How did you come to work with RainCastle Communications, Inc.?

We met them at a conference and used them on a small project. That went well, so we contacted them again when this project started. We evaluated a few different vendors but ultimately selected RainCastle Communications, Inc.

What is the status of this engagement?

We worked together from November 2016–July 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve received comments from internal stakeholders and clients who are impressed with the upgraded final product. It’s more user-friendly and meets all of our expectations.

How did RainCastle Communications, Inc. perform from a project management standpoint?

They initiated most of the conversations and made sure we kept on track. If there were delays, they mostly came from our end during the review process with a number of stakeholders. They delivered on time and had open communication.

What did you find most impressive about them?

They were transparent and easy to work with. Whenever I mentioned concerns, they addressed them immediately. Near the end, we had to speed up the project, and they were more than willing to accommodate.

Are there any areas they could improve?

We could’ve been better at scheduling regular check-ins.

Do you have any advice for future clients of theirs?

We initially met them in person, and that helped us start the relationship off well. If possible, meet face-to-face at the onset of the project.

STAR RATINGS
Overall rating: 5   
We had a positive experience and good relationship. We needed some heavy support, and they delivered.

Quality: 5   
Everything was high quality and delivered on time.

Cost: 5   
They were in line with other vendors.

Schedule: 4  
They had a good internal schedule, but we could’ve been more in sync.

Willing to refer: 5   
I'd recommend them to somebody looking to redesign a website.

BACKGROUND

Please describe your company and position.

I am an Operations Specialist of NanoDx, Inc.

Describe what your company does in a single sentence.

NanoDx, Inc. is a privately-held, U.S. based, medical device company developing rapid point-of-care and in-vitro diagnostic products on its proprietary nano biosensor platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RainCastle Communications, Inc. to accomplish?

• Website Revamp
• Copy Revamp
• New Powerpoint Template

SOLUTION

How did you find RainCastle Communications, Inc.?

Online Search

Why did you select RainCastle Communications, Inc. over others?

• High ratings
• Small Business

How many teammates from RainCastle Communications, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Raincastle provided services to enhance our overall branding, making it more cohesive and impactful. They revamped our website design, ensuring a modern and user-friendly interface, and improved our website copy, making it more engaging and clear. Additionally, Raincastle created new graphics and redesigned our PowerPoint presentations, including our investor pitch decks, to better align with our refreshed brand identity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project led to several measurable outcomes, including a significant increase in website traffic and strong support from senior management. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was exceptional, with Jill playing a key role in its success. She kept meetings focused, ensured that deliverables were completed on time, and met tight deadlines consistently. Despite our team giving extremely tight deadlines, they were always met, and Jill's efforts consistently exceeded our expectations. Her leadership and organizational skills were instrumental in achieving our goals efficiently.

What was your primary form of communication with RainCastle Communications, Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Raincastle is a small team that is incredibly easy to work with and puts the client's needs first. They consistently demonstrated their commitment to our satisfaction, making the collaboration seamless and enjoyable. We are thrilled with the outcomes of all the projects they assisted with and would definitely choose to work with them again in the future.

Are there any areas for improvement or something RainCastle Communications, Inc. could have done differently?

N/A

BACKGROUND

Introduce your business and what you do there.
I run the marketing department at a legal services firm that matches attorneys to in-house corporate teams on an on-demand basis.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle Communications, Inc.?

We needed support with our website's rebranding.

SOLUTION

What was the scope of their involvement?

RainCastle Communications, Inc. conducted a branding messaging exercise for us. The team created our new messaging and tagline and designed a website from scratch. We kicked off the project with a messaging exercise. Then, RainCastle Communications, Inc. designed our website and wrote the copy and texts. The team built our site in WordPress and integrated our HubSpot and Bullhorn accounts. 

RainCastle Communications, Inc. interviewed internal stakeholders for the rebranding process and launched our website recently. We're working on upcoming engagements for SEO and LinkedIn advertising and design.

What is the team composition?

We worked with RainCastle Communications, Inc.'s CEO, who led development, head of creative, writer, project manager, lead designer, and different developers. 

How did you come to work with RainCastle Communications, Inc.?

I worked with a teammate from RainCastle Communications, Inc. several years ago, and we reconnected for this project.

How much have you invested with them?
We spent $95,000 on this engagement.

What is the status of this engagement?

We worked with RainCastle Communications, Inc. from May 2023–January 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
RainCastle Communications, Inc.'s entire team was awesome. We just launched our website in January 2024 and had our highest web traffic that month. Our traffic grew by around 40% from previous months. 

How did RainCastle Communications, Inc. perform from a project management standpoint?

RainCastle Communications, Inc. communicated well and delivered work on time and within scope. The team didn't ask for any additional or hidden fees. RainCastle Communications, Inc. was very flexible to meet our requirements since we had to change a few things along the way. We shared files via Googe Docs. 

What did you find most impressive about them?

RainCastle Communications, Inc.'s design skills were next level. The team understood our industry well and got up to speed quickly, creating a unique positioning in the market. Overall, I was impressed with the team's use of best practices. RainCastle Communications, Inc. delivered a site that was easy for us to edit on the backend after the project concluded.

Are there any areas they could improve?

I can't think of anything for RainCastle Communications, Inc. to improve — they helped us get over the finish line. 

Do you have any advice for future clients of theirs?

I'd encourage future clients to work with RainCastle Communications, Inc. on both aspects: messaging and copy. We found the outside perspective was helpful for our company,  and I suggest working on both pieces together when engaging RainCastle Communications, Inc.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Feldman Geospatial. We focus on commercial real estate construction and civil engineering work in Boston.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle Communications, Inc.?

We changed our name about three years ago to reflect all our services. We needed to build a completely new website to reflect our company as it is today.

SOLUTION

What was the scope of their involvement?

Our first engagement with RainCastle Communications, Inc. was for rebranding. We had been around for 75 years, and our goal was to educate clients, potential hires, and our own people about our services. We conducted focus groups on our end and had a pretty straightforward picture of what we wanted to do. RainCastle Communications, Inc. helped us to put that into words to grab people’s attention.

About a year ago, we had an initial conversation about how we could update our website. Jill (Director of Client Service) and Paul (Owner) were on the call. We discussed our goals and how we wanted to be seen. They quickly started talking about what we could do, and it became clear that we needed a new website.

RainCastle Communications, Inc. completely restructured our website, created new materials and copy, and leveraged three videos and company photos. They built the new architecture and structure from the ground up and used WordPress and Adobe XD. Additionally, they continued our branding throughout the website and copy, keeping our colors and image front and center.

What is the team composition?

About five teammates were regularly involved; there were different people for different stages, not everybody at once.

How did you come to work with RainCastle Communications, Inc.?

They created our previous website. We initially found them through a referral. Our president used their copywriter some years ago.

How much have you invested with them?

We spent about $35,000–$40,000.

What is the status of this engagement?

We began working with them in August 2021. The rebranding was quick; it lasted about four weeks. The website redesign and redevelopment was launched in early December 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw a lot of engagement from LinkedIn. We used the website for advertising and highlighted it on several posts on social media, so we got a lot of traffic that way. Moreover, there was a lot of activity; people contacted us and asked about our videos and website.

In general, RainCastle Communications, Inc. exceeded our expectations on everything they delivered.

How did RainCastle Communications, Inc. perform from a project management standpoint?

RainCastle Communications, Inc. was supposed to do the website redevelopment in 3–4 months, but we slowed it down. We made changes because we wanted different things. For example, we brought on our videographer to shoot videos. Also, we didn’t have a finished product in mind; we wanted more feedback from friends, employees, and stakeholders. RainCastle Communications, Inc. was flexible with that and easy to work with.

We used Google Docs and OneDrive on our side. Additionally, we had regular Zoom meetings and phone calls to communicate.

What did you find most impressive about them?

They understood our company and gave us advice. The team asked questions and took time to understand our brand's meaning, values, and what we want people to see. Overall, they made our job easier because we didn’t have to think about our company message and branding constantly.

Are there any areas they could improve?

We usually don’t use Google Docs; we have a whole ecosystem in Microsoft Teams and OneDrive. RainCastle Communications, Inc. worked on a Google-based system, so we had to switch off. However, it’s a minor suggestion.

Do you have any advice for potential customers?

Tell them your story, how you operate as a firm, and what you want to be known for. If you give them insight into how you operate, they can serve you better and provide new ideas to be more efficient.

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing for Prodways Machines, a manufacturer of 3D printing machines.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with RainCastle Communications, Inc.?

We needed help with web design and development for our company to get more visibility of our brands and be able to capture leads through better online search results.

SOLUTION

What was the scope of their involvement?

RainCastle Communications, Inc. has designed and developed a WordPress site for us. The team has started the process by agreeing with the project’s scope after establishing what we’re looking to accomplish for results and the direction we want to go. Moreover, we’ve had meetings with both teams to talk about us, who we are, our customers, and what we want people to know about us.

For the second phase of the process, the team has started to create 3–4 different iterations of mock-up designs so we can choose the one we like the most and add extra elements to it. This has been very helpful because we get an idea of how everything would look, and they can apply it to the site’s UI/UX.

Regarding the third step of the process, RainCastle Communications, Inc.’s team has helped us write many pages of content for the site, including taglines, header lines, and other marketing-related things. Creating content has taken us a long time for this step, and the team has been very helpful in moving the project forward by keeping us on track.

Once we’ve given them the content, RainCastle Communications, Inc.’s team has started loading everything into the staging site and helping us with custom icons and images through their very creative design person. After that, the team takes care of the development work, which they also test to ensure everything works correctly.

We’re currently in the post-launch phase of the process, and the team is providing ongoing maintenance for it.

What was the team composition? 

We’ve worked with around eight members of RainCastle Communications, Inc.’s team, including Jill (Director of Client Service), Garret (Senior Web Developer), Donato (President), and Ji (Senior Graphic Designer).

How did you come to work with RainCastle Communications, Inc.?

I did a Google search and found them on Clutch. After I saw their portfolio and spoke to Donato, he had a wealth of knowledge and was also informative and really nice, so I got along with him well. In addition, he understood my project and what I was looking for. RainCastle Communications, Inc. also asked the necessary questions to align with what we wanted to do.

How much have you invested with them?

So far, we’ve invested around $55,000 with them.

What is the status of this engagement?

We started working together in March 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our company's leadership team is impressed with the website RainCastle Communications, Inc. has built, giving positive feedback on how beautiful the site looks.

How did RainCastle Communications, Inc. perform from a project management standpoint?

RainCastle Communications, Inc.'s team has met deadlines and stayed on budget. The team has been amazing and helpful in telling us where we are at all times and being professional and friendly with our timeframes. Overall, they've delivered everything they've said they would. Regarding communication, we use weekly Microsoft Teams and Zoom meetings, emails, and share documents via Google Docs and Excel — they're very communicative.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

The whole team has been wonderful; they help us stay on track and push the project forward.

What did you find most impressive about them?

RainCastle Communications, Inc. has been great in many ways, but we're impressed by their responsiveness and smooth workflow in addressing our questions or concerns. Moreover, they've captured who we are since the first meeting, which enabled them to understand our company and industry quickly.

Are there any areas they could improve?

I don't think there's anything they can improve on.

Do you have any advice for potential customers?

Go into the project understanding what kind of goals you're looking for and what are the most important things you want to achieve with your website and marketing efforts so that RainCastle Communications, Inc.'s team can guide you and structure the project's scope according to your needs.

BACKGROUND

Please describe your company and position.

I am the R&D Manager of Kephera Diagnostics

Describe what your company does in a single sentence.

Kephera Diagnostics, LLC is a start-up focused on the development of point-of-care assays for a variety of disease conditions. Areas of focus include emerging pathogens that are of high global public health significance. 

We work with research partners in academic and government laboratories in the U.S. and internationally to translate basic science into effective diagnostic products that address under-served medical needs. To meet this challenge, we are developing new and innovative assay technologies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RainCastle Communications, Inc. to accomplish?

Create a website

SOLUTION

How did you find RainCastle Communications, Inc.?

Online Search

Why did you select RainCastle Communications, Inc. over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from RainCastle Communications, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creating a website, which is informative for the research community and collaborators, attractive for potential investors, and easy to navigate for healthcare professionals to place an order for clinical tests in our CLIA laboratory.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We do not have a measurable outcome. The website is informative.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They've delivered terms on time and have been very patient with us, taking our time for decisions. Responses were prompt and helpful.

What was your primary form of communication with RainCastle Communications, Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Culture of focusing on the project 
• Flexible with client-changing requirements
• Patient and supportive

Are there any areas for improvement or something RainCastle Communications, Inc. could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an engineering company comprised of civil engineers and land surveyors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle Communications, Inc.?

I needed assistance with my website’s redesign.

SOLUTION

What was the scope of their involvement?

RainCastle Communications, Inc. has redesigned our company’s website through an iteration design process. The team has supported us in determining the design concept we liked and how to accomplish it. RainCastle Communications, Inc. has completed our site design, and now, they’re assisting with our marketing efforts and helping with our online presence.

What is the team composition?

We work with 4–5 teammates from RainCastle Communications, Inc., including Donato (President) and Jill (Director of Client Service), who is our main contact.

How did you come to work with RainCastle Communications, Inc.?

RainCastle Communications, Inc. had previously worked on a website from another firm in our industry, and we liked their work.

How much have you invested with them?

We’ve spent around $40,000 with RainCastle Communications, Inc.

What is the status of this engagement?

We started working with RainCastle Communications, Inc. in September 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

RainCastle Communications, Inc.’s work quality is top-notch, and we’ve definitely seen an increase in our lead generation metrics. 

How did RainCastle Communications, Inc. perform from a project management standpoint?

The team is punctual and follows through with what they say, delivering work on time. RainCastle Communications, Inc. meets the project’s budget and is communicative about it. We communicate via Zoom meetings and email. 

What did you find most impressive about them?

The quality and creativity of RainCastle Communications, Inc.’s design work have impressed me the most. 

Are there any areas they could improve?

I can’t think of anything for RainCastle Communications, Inc. to improve.

Do you have any advice for potential customers?

I recommend RainCastle Communications, Inc. because they’ve done a great job supporting our team by keeping work moving and up to the task.

BACKGROUND

Introduce your business and what you do there.

I’m the executive director for a nonprofit research organization. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle Communications, Inc.?

We needed RainCastle Communications, Inc. to update our existing website to give it a refreshed look that was more representative of who we are as an organization. 

SOLUTION

What was the scope of their involvement?

RainCastle Communications, Inc. designed and developed our website. They used WordPress. 

What is the team composition? 

I worked mainly with the owner and another senior person.  

How did you come to work with RainCastle Communications, Inc.?

I was looking for a  company that had done interesting website designs for tech and research companies. I found some examples that RainCastle Communications, Inc. had done and reached out to them.

What is the status of this engagement?

We worked together between June–July 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve designed websites with other companies and RainCastle Communications, Inc. is the best and most collaborative company I’ve worked with. They gave insight and recommendations after fully understanding what I wanted. I give them extremely high marks. They listened to us and gave us a greatly improved product. I’ve shared the website with my technology membership and have received unbelievably high reviews back.  

How did RainCastle Communications, Inc. perform from a project management standpoint?

Project management was amazing. They were excellent at knowing what we wanted and what our timeframe was. We had a weekly, one-hour meeting and would interact as needed. We communicated via Zoom and email. 

What did you find most impressive about them?

I’m impressed by how responsive RainCastle Communications, Inc. is. When I sent emails, they’d respond within hours. We’re extremely happy with the overall product they delivered. 

Are there any areas they could improve?             

No, I only have high praise to give them. 

Do you have any advice for potential customers?

Reach out to them and have that first meeting. They have an excellent onboarding process once you sign up with them. They’ll ask a number of questions to get your sense and feel of what websites you like and what companies are similar to you. It’s a really streamline and thought-provoking process.