RainCastle Communications, Inc.

BACKGROUND

Introduce your business and what you do there.

I’m the COO and a managing partner of a financial services organization. We mainly work with accounting and law firms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle Communications, Inc.?

We wanted to rebrand with the primary goal of establishing a new website. Before that, we had a very outdated site.

SOLUTION

What was the scope of their involvement?

For the website, they used WordPress and started from scratch. It is what we refer to as a validation site, which means that our clients will check the credentials of our team to make sure the services they need are available and see our industry knowledge.

As part of the site initiative, we thought the timing was good also to redesign our logo. They’ve also created marketing materials for us.

What is the team composition?

We worked with a couple of different people. Jill (Director of Client Strategy) oversaw the entire project, but we also worked quite a bit with Paul (President & Creative Director) on the logo design. On the copy side, we worked with Andy (Copywriter & Brand Strategist).

How did you come to work with RainCastle Communications, Inc.?

A firm that we do a lot of business with had used them for their website. We spoke to them a few years ago, and they said that they had a positive experience.

When we spoke to RainCastle during the vetting process, they seemed easy to work with. We also liked that they were a smaller firm like us. Their work product also seemed top-notch.

How much have you invested with them?

We’ve spent $30,000–$40,000 so far.

What is the status of this engagement?

Our project with them started in September 2020, and we should be wrapped up soon. We keep adding different projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re measuring the success based on the timing and delivery of what they’re providing to us. We’re also looking at the overall project management and the final outputs. They’ve definitely hit upon all of those metrics, exceeding our expectations.

How did RainCastle Communications, Inc. perform from a project management standpoint?

From a project management standpoint, they’ve been excellent. In the beginning, they laid out a timeline. If there were changes, they would update us. Sometimes, it was on our end, which they were flexible with.

Overall, I found that their communication, timing, and expectations for deadlines were extremely clear. If something was getting out of line with the scope, they let us know right away if we need to expand the scope.

What did you find most impressive about them?

Their team was able to sit and talk with us about what we want as a firm and then translate that to copy for our website. I felt that spending all of that time with them was key. They surpassed our expectations in terms of capturing who we are. Our materials tell our potential clients exactly who we are.

Are there any areas they could improve?

I really don’t have anything. Their responsive team works well together.

Do you have any advice for potential customers?

Know what you’re asking for as you go into the process. Try and look at the bigger picture of what they’re doing. We added components throughout the project, but I think if we had gone into the project with everything identified, we would’ve ordered them a bit differently. That would help everything be mapped out effectively.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director of a medical device company. We manufacture, sell, and market orthopedic devices for the pediatric population.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle Communications, Inc.?

We have a brand new surgical procedure for kids with scoliosis and we needed a digital presence to help physicians, patients, and families understand and become more educated on the procedure, as well as ways for them to get in contact with the appropriate individuals to learn more.

SOLUTION

What was the scope of their involvement?

First and foremost, we started with the positioning and messaging of the new procedure because we were just entering the US market. The deliverable for this was a messaging document that included interviews with key stakeholders. We had RainCastle Communications, Inc. interview possible surgeons, patients, and family members and all of that fed into the final messaging and positioning document.

Phase two was to redesign our website. Our website was very outdated, so they did a full redesign, provided copy, layout, and imagery. After the redesign, they did the development on WordPress and launched the website. Currently, they maintain the website on a monthly basis and are responsible for making any adjustments.

What is the team composition?

Jill (Director of Client Services) is our main point of contact.

How did you come to work with RainCastle Communications, Inc.?

They were recommended to us by someone we knew who had a really good experience with them. What made them stand out during the evaluation process was the examples of their work, the clarity in terms of their approach, the deliverables, the budget associated with it, and the proposed timeline.

How much have you invested with them?

We’ve invested less than $50,000.

What is the status of this engagement?

We worked together on the site from October 2020–February 2021; however, we engaged them again for the website, as well as another project, and that is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve gotten really great feedback from basically everyone including internal folks and customers.  I’ve recommended them to work with our parent company and now they’re engaged with them as well.

How did RainCastle Communications, Inc. perform from a project management standpoint?

In the early days of the project we had weekly meetings but then as we got into the groove where we were handling a lot, we utilized email. When we need to address something over the phone, those are more ad hoc conversations. They’re able to remain on time and on budget.

They use Smartsheet to lay out all of the deliverables and how they interact or are contingent upon one another. We use that to get an idea of when to expect things and when the turnaround time is. Jill keeps us on task in terms of any deliverables that are required moving forward.

What did you find most impressive about them?

Their general acceptance of feedback and their adjustment and flexibility throughout the project is great. As things evolve, they’re able to project their willingness to adapt and roll with the changes we make along the process.

I’ve worked with a number of website vendors at previous companies and they were one of the first vendors that really owned the copy. Others seemed as though no one ever wanted to own that. I’m pleasantly surprised by that aspect and their willingness to proofread both theirs and mine, which helps tremendously in terms of freeing up my time.

Are there any areas they could improve?

No, I don’t think so.

Do you have any advice for potential customers?

Have an open mind when it comes to copy because they have a different position.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a cybersecurity startup in Switzerland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle Communications, Inc.?

We needed someone to develop our website to showcase our product.

SOLUTION

What was the scope of their involvement?

RainCastle developed our WordPress website. We had a preexisting one, but they reworked everything. They didn’t reuse or take over existing stuff except our logo. The team created the design as well. 

It’s a simple website that presents the company product. It’s not technically sophisticated — rather, it’s more about the content side. Content wise, we gave them something to start with but they took it further. They had a copywriter who translated it into technical marketing language. RainCastle also created a product brochure for us.

What is the team composition?

There was the owner, the copywriter, a project lead, and tech people. We also had a project manager who was making sure everything was working according to plan.

How did you come to work with RainCastle Communications, Inc.?

We are a very specialistic technology, and we knew they had worked with another cybersecurity company and did a good job there.

How much have you invested with them?

The total cost was $10,000.

What is the status of this engagement?

The project took place from April-August 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re very happy. It’s a very good website, and the content is great. People that see it like it. The product brochure received really good feedback.

How did RainCastle Communications, Inc. perform from a project management standpoint?

RainCastle was very reactive and well organized. They were on time and efficient. They didn’t waste time. It was really positive. They had a project management tool, and we communicated via email and a conferencing tool as needed.

What did you find most impressive about them?

Their copywriter was most useful. He was an effective communicator and good at transforming technical content into something digestible to a broader audience.

Are there any areas they could improve?

There was not much room for improvement on this site, they were really excellent. Perhaps with more time, they could make some of the diagrams even stronger.

Do you have any advice for potential customers?

I totally recommend using RainCastle. They did everything well. The collaboration was flawless.

BACKGROUND

Introduce your business and what you do there.

I’m a communications manager at a pharmaceutical company. We develop products mostly focused in the hematology and oncology space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle Communications, Inc.?

As we grew our US-based organization, it became clear we needed a web presence that would attract a US-based audience. The one we were currently using was a translated version of our Taiwenese site, so we needed to do a full refresh.

SOLUTION

What was the scope of their involvement?

RainCastle started by rewriting all of our web copy and redoing the structure, to give the site a  whole new look and feel. That included new imagery, new color palettes, and other new brand styles. 

For the design aspect, we gave them a lot of flexibility. We knew we needed a refresh, but we didn’t necessarily have the end goal in mind when we started the process. We gave them examples of other companies that we thought were conveying the right sentiment and tone, and let RainCastle create from there. We went back and forth quite a bit — it was a very collaborative process. 

As for the development, the site was developed on WordPress.

What is the team composition?

The primary group was a team of four: a project manager, a copywriter, a design structure lead, and the technical lead who was in charge of web development. 

How did you come to work with RainCastle Communications, Inc.?

I believe we found them through a referral, but they’d already started the onboarding process and had begun their work when I joined the team.

How much have you invested with them?

We’ve spent around $100,000.

What is the status of this engagement?

The project began in February 2020, and we wrapped up the major piece of it in November. However, we’ll probably continue to do some expanded work, as well as some additional web support into 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We don’t have any specific data metrics yet, but we’ve found the work has been done really well. Even with an ambitious timeframe, RainCastle delivered a very good, polished product. 

The searchability has improved dramatically from where it was before, and it’s also improved hiring discussions we’ve had in the US. The new site has noticeably improved our ability to attract candidates. 

Since we’ve launched, we’ve had requests from multiple other country affiliates within the network asking us to share the assets, imagery, and style, so they can replicate it within their own market. We’ve started a bit of a groundswell of change in our company with the help of RainCastle.

How did RainCastle Communications, Inc. perform from a project management standpoint?

They’ve done really well. Our project manager is remarkable at her job, and she’s tried to the best of her ability to keep everyone on track. She was always crystal clear and made sure we were always on the same page. She pushed us for things we were missing to make sure the project progressed. Her contribution was great.

There were some times when we could’ve had a little more clarity in terms of how long things were going to take, but for the most part, they were really clear with us in what to expect and what they needed from us. Overall, the project with RainCastle was better than most web development projects I’ve undertaken.

What did you find most impressive about them?

We were really impressed with our project manager’s capabilities and dedication to the project. Without her, we wouldn’t have gotten across the finish line.

Are there any areas they could improve?

At times, we were working with leadership who didn't know exactly what they want, but knew they want some improvement or change. RainCastle is very good at what they do, and they definitely have a creative process and vision. However, sometimes the vision wasn’t crystal clear in those initial discussions, which required us to go back and forth a little bit, to not only educate our team, but make sure RainCastle knew what direction we were going.

It was a normal part of the process, and it reflected that RainCastle was really committed to and invested in the project. I don’t see it as a huge problem, but there were definitely times where we probably could’ve been a little more efficient with another conversation.

Do you have any advice for potential customers?

RainCastle does a great job, especially compared to other web vendors I’ve used. Their process is solid, and they map out timelines in a very precise way. I think anyone who works with them will have a positive experience. 

To get the most out of the relationship, come prepared with as much clarity around timeline, vison, and results as you possibly can to get everything off on the right foot. Give RainCastle enough time to process, digest, and understand the goal.

BACKGROUND

Introduce your business and what you do there.

I’m the director of communications for the FXB Center for Health and Human Rights at Harvard University.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle Communications, Inc.?

We were looking to redesign our previous logo, which did not accurately reflect the name of our center. They were ultimately hired to not only redesign our logo, but to establish a brand identity for the center.

SOLUTION

What was the scope of their involvement?

They redesigned our logo and delivered a pitch deck template. They provided standardized designs for us to transpose onto our letterhead and supporting collateral. They gave us everything we need to look professional, in terms of public-facing materials.

Their team graciously offered a wide range of design options to try and appease all stakeholders. We were specific with our requirements in the early stages, but those evolved into the final product, which deviated greatly from what we had originally suggested.

What is the team composition?

I communicated mainly with Paul (President & Creative Director) and Ji Lee (Senior Graphic Designer).

How did you come to work with RainCastle Communications, Inc.?

I researched firms that do logo and branding work. After seeing their portfolio online, I recommended RainCastle to our leadership team.

What is the status of this engagement?

The contract was signed in January 2019, and the work wrapped up in July 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our founding donor has been very happy with our new logo and branded assets. In the weeks following the launch of our logo, our director has been utilizing our new materials in presentations. He’s been getting excellent feedback on them. Our new look and feel were also warmly received on Twitter.

How did RainCastle Communications, Inc. perform from a project management standpoint?

They were absolutely fantastic. This was a project involving many decision-makers on our side; on the occasions that a key decision-maker changed their mind about something, their team was very flexible in accommodating us. They’d get us a new design or make the requested edits in 1–2 business days, which was phenomenal.

What did you find most impressive about them?

A highlight of the engagement was the variety of design options they gave us. The concept and values behind a health and human rights center is difficult to convey in a logo, and while we ultimately selected the standard Harvard shield, they offered some compelling logos that communicated the organization’s unique stance.

Are there any areas they could improve?

All of the hiccups I can think of were on our side. The RainCastle team was incredibly gracious in dealing with the sudden changes and direction shifts we demanded. They handled the entire process wonderfully.

Do you have any advice for potential customers?

Clients should just come in with a sense of what they’d like to achieve, but RainCastle did a great job of filling in the blanks.

BACKGROUND

Introduce your business and what you do there.

I’m a business manager in the research department at a major oncology hospital.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle Communications, Inc.?

We wanted to upgrade our department website to better communicate our events and department-related news.

SOLUTION

What was the scope of their involvement?

We knew what features we wanted our new website to have, and we had a branding reference palette. We provided them with this information, and they took those concepts and developed a brand new website. I also provided the content, though they advised me on the page structure and web design. Their team also designed iconography and graphics that aligned with our branding. 

The website was built on WordPress. 

What is the team composition?

We worked with Paul (President & Creative Director), Jill (Director of Client Strategy), Donato (Senior Web Developer), Ji (Senior Graphic Designer), their SEO specialist, and a development specialist. Our main point of contact was Jill.

How did you come to work with RainCastle Communications, Inc.?

We sent out a detailed RFP. As a nonprofit, we had a strict budget, but we got some great proposals. We invited four companies, including RainCastle, to present their pitch. RainCastle stood out because of the detail and thoughtfulness of their presentation. 

What is the status of this engagement?

We put out our RFP in late-September 2019. We started working with RainCastle in November of that year, and we completed the website in May 2020. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I haven’t had a chance to look at our new analytics yet. However, the feedback we’ve gotten from department members has been overwhelmingly positive. Our team feels it reflects our values and highlights our work. The icons they designed for us are especially impressive. They created an incredibly engaging, aesthetically pleasing, and well-designed website. The website has helped us solidify a strong department identity. 

How did RainCastle Communications, Inc. perform from a project management standpoint?

Their project management was exceptional, and communication on every level was incredible. They provided us with a detailed timeline using Smartsheet. Jill was very diligent about checking in. We received all our deliverables on time. They were accommodating to all of the internal adjustments that we made, especially with the unexpected changes we had as a result of COVID-19. 

They also followed through to make sure everything went smoothly with the launch. Their work didn’t end with the delivery of the product. 

What did you find most impressive about them?

This has been one of the most positive experiences I’ve ever had working with a vendor. Every person we worked with did an excellent job. Their visual concepts really hit it out of the park. It communicated the people behind our research, it was amazing. 

Are there any areas they could improve?

I couldn’t think of any constructive feedback. I felt I could trust them; there was never anything to worry about with the engagement. They delivered and exceeded our expectations in every way. They were a dream to work with. We feel lucky that they chose to work with us. 

Do you have any advice for potential customers? 

It was helpful for us to have a detailed sense of what we wanted. However, my impression is that they’re probably very good at helping you clarify your needs if you don’t have a thorough plan at the beginning of the engagement. 

They’re so responsive and transparent, so you can communicate as much as you feel is needed for the success of your project. You can trust them because they know what they’re doing.

BACKGROUND

Introduce your business and what you do there.

We are a healthcare consulting company that helps small- to medium-size tech companies come to market. In this particular project, I was working with a biotherapeutics company that was finishing a clinical trial and getting ready to launch a product.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle Communications, Inc.?

We wanted to secure an online presence for a biotherapeutics company so that they could get exposure for their new product. RainCastle did this by creating a webpage and integrating provided animations. 

SOLUTION

What was the scope of their involvement? 

Initially, we began with positioning work. RainCastle’s team interviewed a number of internal and external constituents to determine how we perceived the brand compared to others. They then provided decks to go over their analysis, and we came to an agreement on the brand messaging.

From there, they worked on the site content, starting first with wireframes and then handling the text and visuals. 

We wanted to strike a delicate balance between communicating technical aspects appropriately for the physician community (they were our primary target), while also having sophisticated information for investors. The site also needed to have a compassionate feel so that potential patients could feel comfortable.

What is the team composition? 

I worked with three main people, though there were others working behind the scenes. RainCastle also worked with our contracted animation company, sharing information with them to make sure that we were all on the same page.

How did you come to work with RainCastle Communications, Inc.?

We found them on Clutch. I wanted a company that was within the same time zone and had good reviews for the healthcare space. Because we’re in such a highly-regulated field, we have to be extremely careful about the words and images we choose, so I was looking for a vendor that understood that nuance.

What is the status of this engagement?

Our first conversations were in November 2019, but we didn’t start the project until December with a target end date of March 2020. We’ve almost wrapped up, but we’ve had to pause due to economic circumstances. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did an incredible job, and the board and key opinion leaders absolutely loved the site — it looks like a well-furnished Lamborghini in this space.

I appreciated that they really listened to us and were responsive to our needs. Not only did they find spot-on imagery that suited the brand, but the copy was professional and beautifully written. We could extract anything from the website and include it in a corporate presentation.

How did RainCastle Communications, Inc. perform from a project management standpoint?

Organizationally, they’re very easy to work with. There weren’t any miscommunications or occasions when we lost track of time.

Jill (Director of Client Strategy), in particular, was remarkable at managing the project using a sheet format. She could make adjustments to move forward or backward depending on the cycle time from other stakeholders. She made sure that we always knew where we were in terms of timing.

What did you find most impressive about them?

One of their strengths is their ability to think through all of the needs of the constituents so that the content hits the mark. They know how to translate complex biopharmaceutical information in an appealing, easy-to-understand way.

Are there any areas they could improve?

No, I couldn’t say. Everything they did was excellent.

Do you have any advice for potential customers?

Make sure you have a main point of contact on your side who has control over all of the approval timelines. Because we’re in the biopharmaceutical and MedTech space, there’s so much regulatory oversight involved. You have to be in direct contact with the lawyers so that you can give RainCastle a better idea of the cycle time.

BACKGROUND

Please describe your company and your position there.

I am the VP Business Development with WaveGuide Corp but I am a retained advisor with four additional companies plus a member-investor with the Launchpad Venture Group. WaveGuide has licensed underlying technology from Harvard University to produce the world's first portable NMR device (nuclear magnetic resonance) for medical and industrial diagnostics applications.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RainCastle Communications, Inc.?

Website development Product naming Collateral design Tradeshow booth design

What were your goals for this project?

Bring the company out of stealth and unveil our new breakthrough product.

SOLUTION

How did you select this vendor?

I have worked with Paul Regensberg and his team at Raincastle in three other companies where I was either CEO or a Vice President.

Describe the scope of their work in detail.

1. Website 
2. Three pieces of collateral (corporate brochure, product specification, application note
3. Create a powerpoint template and style guide
4. Create a tradeshow booth design that ties it all together
5. Come up with a name for our product (Formμla)
6. Copywriter review on the press release announcement 

What was the team composition?

Project Manager Web designer Creative Copy writer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

CEO & President was ecstatic. COO was thrilled the project was completed ahead of scheduled VP Business Development (me) was vindicated for making a great choice with RainCastle.

How effective was the workflow between your team and theirs?

Exceptionally fast and efficient.

What did you find most impressive about this company?

They emphasize quality, creativity, and efficient communications, which we appreciated. Clearly a lot of experience and tribal knowledge from past projects and clients that shows in their team work and professional results.

Are there any areas for improvement?

No. Keep it up if you can.

BACKGROUND

Introduce your business and what you do there.

Our organization is called Agile Mind. We’re an educational technology publisher working in the K-12 market with a focus on middle school and high school math, social and emotional learning, as well as biology.

We provide blended teaching and learning resources that are focused on giving all students the chance to succeed, regardless of where they might be in their personal learning path. I’m the marketing director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle Communications, Inc.?

They worked with us on branding and messaging. We had a complex message that we wanted to convey clearly. So, we wanted to build a website that would walk the viewer through an introduction to Agile Mind.

In particular, we need to communicate content from subject matter experts, but make sure the general industry population (e.g. a teacher or coach at a school) could understand. We wanted to convey our mission around equity along with our high educational ratings in content, rigor, and development quality.

SOLUTION

What was the scope of their involvement?

It was a very collaborative effort. Some of the content was developed internally, but they created the structure for the design choices. For example, the template design, the hierarchy of messaging, and initial content mapping were designed by Raincastle Communications, Inc. 

We have a blended learning platform where teachers use both technology and traditional learning materials. They helped tell that story and show what an Agile Minds classroom looks like.

We have an extensive amount of data that shows the impact of our program on students’ learning. We wanted to show that information very clearly. So, they were able to display the data in a visually appealing way. They re-designed all of our graphs and charts from a visual presentation perspective.

We used WordPress as our site foundation with a lot of extra functionality built-in. It includes an event calendar tool where people can register on our website. We also created a resource library, which they designed from scratch. 

What is the team composition?

The project team consisted of seven team members, not counting the backend workers.

How did you come to work with RainCastle Communications, Inc.?

I reviewed several other firms before deciding to hire RainCastle Communications, Inc. I did some industry networking, and they came up in conversation. We ultimately decided they were the best fit for us based on their background in education and their ability to understand our needs.

How much have you invested with them?

We’ve invested between $60,000 and $70,000.

What is the status of this engagement?

The project began in June of 2019, and they finished all of their work in November of 2019. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site debuted, and we’re loving it.  I unveiled it at our national sales training meeting in early January. Sales representatives have already been using a couple of the key sections in sales presentations. It helps clarify and present a clear picture of messaging. 

We’ve gotten phenomenal feedback internally from our field and inside sales teams. But, we’ve also seen a huge spike in our web traffic. 

Initially, we weren’t sure what type of resource library we wanted, and it came out exactly as we had hoped. This new resource library is so highly functional that people can find what they need quickly and simply. It’s also very visually appealing. 

Since we have the resource library, we’ve seen increased activity in downloads for our key materials. We’ve also noted increased inquiries requesting demos and sales contacts.

How did RainCastle Communications, Inc. perform from a project management standpoint?

We have a diverse team spread all over the country. They were phenomenal at project manager. The leader was always on target, on track, and they were pleasant to work with at all steps. They were very responsive.

We had a weekly or bi-weekly project team meetings to report on progress. They used smart sheet, and we got access to it internally. We wanted to work almost in-tandem, and that’s how they set it up.

What did you find most impressive about them?

They listen really well, and they explored for understanding very deeply. They facilitated feedback and our internal team’s ideas very professionally. They got to the base of the message, but also addressed concerns or other ideas.

Are there any areas they could improve?

I can’t think of a thing. We were right on track, right up to the day we released the site. 
 
Do you have any advice for potential customers?

They should take them up on consulting for the frontend of the project. While they’re excellent at building and consulting, they’re just as strong at centralizing messaging and copywriting. They can translate your vision into a visual and contextual communication presentation.

BACKGROUND

Introduce your business and what you do there.

I am the Executive Vice President of Assessments at Certica Solutions, and we provide solutions to K-12 school districts using student assessments and data analytics. I oversee our assessment product line.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Raincastle Communications, Inc?

We’re repositioning our business to focus on finding technology solutions for the K-12 sector. Because of this, we had to do a complete overhaul of our website. 

SOLUTION

What was the scope of their involvement?

We hired Raincastle Communications, Inc to complete our site overhaul. This included revamping messaging, visual elements, navigation, and other aspects of our site. They built the anchor page of our site, which set our brand and feel. From there, they built the site outwards.

What is the team composition?

They had about five people working with us in different roles. These were: a project manager, a content writer, a designer, and an architect.

How did you come to work with Raincastle Communications, Inc?

A few years ago, I was looking for someone to do a similar project and wanted someone based in the Boston Area. That project ultimately didn’t go through. But I liked Raincastle Communication, Inc’s client management style, so I hired them for this website overhaul.

How much have you invested with them?

We invested around $40,000.

What is the status of this engagement?

The engagement lasted from August 2019–January 2020. While that seems like a long time, that’s because of delays on our end. They were very good at meeting all deadlines.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The project was much more successful because they were able to tighten the schedule by several weeks.

In the fall, other dynamics at my company made us need to significantly accelerate the timeline of the website overhaul. Raincastle Communications, Inc was able to meet this accelerated timeline, even with it occurring over the holidays.

They exceeded all my expectations in being able to work quickly and then deliver incredibly high-quality work. After all, we have had a lot of compliments on our site so far.

How did Raincastle Communications, Inc perform from a project management standpoint?

They perform very well at client management and project oversight. They’re very diligent about this, and it is one of their biggest strengths.

We used a project management tool and had one in-person meeting, but we mostly communicated over the phone.

What did you find most impressive about them?

I was most impressed with how easy they were to work with.

I also was very impressed with the skilled content writer they brought into the process. He did his homework and worked hard to understand our business, and then made good suggestions. The quality of his work was excellent.

Are there any areas they could improve?

We probably would have benefited from more in-person meetings. It likely would’ve accelerated our company’s ability to do the work that Raincastle Communications, Inc needed us to do so we could meet our deadlines.

Do you have any advice for potential customers?

Take full advantage of their talent. They’re very good at answering questions, sharing, learning, giving design advice, and teaching.