Quality Professionals

BACKGROUND

Please describe your company and position.

I am the Director of Engineering of Napster Music

Describe what your company does in a single sentence.

Napster Music is a premium music platform evolving into a creator-focused product that turns listeners into creators by connecting AI capabilities with human creativity.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Quality Professionals to accomplish?

• Improve test coverage across key user journeys, reduce production defects, and increase release confidence across our web and platform experiences.

SOLUTION

How did you find Quality Professionals?

Referral

Why did you select Quality Professionals over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Quality Professionals were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Q-Pros supported testing across our core web user journeys. The scope included regression testing each release, validating new feature work, and performing sanity checks around high-risk areas. Deliverables typically included test results summaries, detailed bug tickets with reproduction steps and evidence when needed, integration with our ticketing workflow (e.g., Jira), and ongoing maintenance of a regression checklist/suite aligned to our release cadence.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw improved regression coverage across core flows and earlier identification of issues during release validation. The biggest measurable impact has been fewer late-cycle surprises and faster turnaround from issue found to issue confirmed and ticketed, which helped engineering focus on shipping.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They’ve been reliable with timelines and easy to work with. Communication is quick, they confirm priorities early, and they’re responsive when something changes close to release. Overall, they integrate well with an agile team and don’t add process overhead.

What was your primary form of communication with Quality Professionals?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are very responsive and consistent. Their testers do a good job thinking through edge cases and documenting issues clearly, which saves our team time during triage.

Are there any areas for improvement or something Quality Professionals could have done differently?

More proactive reporting would help, for example a lightweight weekly snapshot of coverage changes, recurring defect themes, and risk areas. That would make it easier to share quality status with stakeholders.

BACKGROUND

Please describe your company and position.

I am the Senior SDET of PlexTrac

Describe what your company does in a single sentence.

Software as a service to help cyber security professionals organize, prioritize, and present actionable insights for their clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Quality Professionals to accomplish?

• Write automated tests that we didn't have time to do ourselves

SOLUTION

How did you find Quality Professionals?

• Online Search
• Referral

Why did you select Quality Professionals over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Quality Professionals were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had a list of over 200 tests that we were performing manually each month to ensure the quality of our software. Our plan negotiated with Quality Professionals included 150 automated tests. They did the work of taking our list of 200 manual tests, then creating a list of automated tests that would cover such. It then fell to me to go through this list and cut things down to the requisite 150. Quality Professionals then wrote those automated tests over the course of 4 months.

During this time and going forward, Quality Professionals runs the entire suite of automated tests against a deployed instance of Plextrac. If any tests fail, they investigate to see if the test needs to be fixed to accomodate small changes the occurred in Plextrac. But if they determine that their tests found an actual bug, then they report such to me and my team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Quality Professionals managed to convert our entire list of manual testing while staying in the test budget we were given by management.

Every week, the tests get ran, and Quality Professionals finds bugs that have occurred that wouldn't otherwise be caught.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They held biweekly meetings with us to check in on any questions we might have. But they also had an open slack channel where we always got answers within an hour if we ever asked anything.

Everything that's been promised within the specified time frame is delivered on time.

What was your primary form of communication with Quality Professionals?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The one thing that sold us on them compared to every other company we looked at was the ability to have control of the tests that were written if we ever decide to part ways.

But on top of that, the idea that they maintain the tests instead of just writing and running them was a must for our decision.

Are there any areas for improvement or something Quality Professionals could have done differently?

Technically, no.

What’s considered a “test” that gets charged for is smaller than what I would normally intuit. This is something I expected coming into this service. And ultimately, I understand the approach from their perspective. Nonetheless, I’m occasionally taken aback when I pitch something as three or four tests. But then they come back and say, “No, we need to break this up into ten tests”.

BACKGROUND

Please describe your company and position.

 I am the Manager of an HR and payroll company.

Describe what your company does in a single sentence.

A cloud-based HR and payroll platform that helps organizations in Saudi Arabia manage employees, compliance, and workforce operations efficiently.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Quality Professionals to accomplish?

• We hired Q-Pros to conduct comprehensive application testing to ensure the stability, accuracy, and usability of HR and payroll platform ahead of key releases.

SOLUTION

How did you find Quality Professionals?

Referral

Why did you select Quality Professionals over others?

Referred to me

How many teammates from Quality Professionals were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Q-Pros performed end-to-end testing across multiple modules of the platform, including core HR, payroll workflows, and employee self-service features. Their scope covered functional validation, regression testing, and usability checks across different user roles. Deliverables included detailed test cases, defect reports with clear prioritization, and validation summaries that supported confident production releases.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The engagement led to a noticeable reduction in critical defects, improved platform stability, and smoother payroll and HR workflows. Post-release issues and support tickets were significantly reduced.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Q-Pros demonstrated strong project management, aligning well with our sprint cycles and delivery timelines. While some feedback cycles required extra time due to the depth of testing, they were always responsive and came back with well-thought-out solutions.

What was your primary form of communication with Quality Professionals?

Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to understand real HR and payroll use cases and test the platform from an end-user perspective, not just a technical one.

Are there any areas for improvement or something Quality Professionals could have done differently?

Nothing significant. In fact, the team often worked extended hours toward the end of the project to meet tight release deadlines, which reflected their commitment and professionalism.

BACKGROUND

Please describe your company and position.

 I am the CEO of a marketing company 

Describe what your company does in a single sentence.

A strategic marketing and digital execution agency specializing in retail brand growth, performance systems, and digital experiences.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Quality Professionals to accomplish?

• Handle all QA and testing for our digital deliverables.
• Ensure our website, funnels, campaign platforms, and client-facing systems are error-free.

SOLUTION

How did you find Quality Professionals?

Online Search

Why did you select Quality Professionals over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Quality Professionals were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Q-Pros supported us across multiple digital projects by providing end-to-end QA on everything we build, websites, landing pages, automations, campaign funnels, and client platforms. Their team ensured every deliverable was:

• bug-free
• fast
• secure
• reliable across all devices and browsers

This significantly elevated the quality of the work we provide to clients and reduced the number of revisions, issues, and post-launch fixes.

They helped us by:

• conducting full QA reviews on each build
• testing campaigns before launch to prevent failures
• validating complex automations and integrations
• ensuring every user experience was flawless
  
  Their work protected our reputation and improved our internal efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw earlier defect detection, smoother UAT cycles, and more stable performance during high-traffic campaigns. Their automation reduced the time required for regression testing in future releases.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Q-Pros’ project management was professional and reliable. They delivered work on schedule and kept us informed with regular checkpoints and clear status updates. Communication was prompt and structured, virtual meetings and progress reports ensured alignment against milestones, while their team reacted quickly to changing priorities or issues. They proactively flagged risks, proposed practical fixes, and adjusted resourcing when needed. 

What was your primary form of communication with Quality Professionals?

Virtual Meeting

What did you find most impressive or unique about this company?

Their proactive mindset and willingness to suggest improvements, not just execute tasks.

Are there any areas for improvement or something Quality Professionals could have done differently?

I changed my mind a few times on certain things, which caused delays of course, but they adapted quickly and delivered excellent work.

BACKGROUND

Please describe your company and position.

I am the Senior Software Engineer of Gumroad

Describe what your company does in a single sentence.

Makes software that helps people sell digital goods online.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Quality Professionals to accomplish?

• QA

SOLUTION

How did you find Quality Professionals?

Referral

Why did you select Quality Professionals over others?

Other

How many teammates from Quality Professionals were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Quality Professionals writes tests for our software and provides a portal that informs us when something breaks the tests.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduced our QA spend and improved our QA since every time they write a test for us, it runs on every deployment. When we had manual QA, the same thing would only get tested once.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very quick at responding and addressing issues.

What was your primary form of communication with Quality Professionals?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

No matter what time of day, they always respond almost instantly on Slack.

Are there any areas for improvement or something Quality Professionals could have done differently?

We occasionally get false positives, but otherwise no issues!

BACKGROUND

Please describe your company and position.

I am the Head of Engineering of Surfside

Describe what your company does in a single sentence.

 Surfside is a unified commerce and media infrastructure platform that helps advertisers reach verified shoppers and measure performance using real purchase outcomes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Quality Professionals to accomplish?

• We hired Q-Pros to improve test coverage on our client-facing platforms and reduce release risk as our product evolved quickly.

SOLUTION

How did you find Quality Professionals?

• Online Search
• Referral
• Clutch Site

Why did you select Quality Professionals over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Quality Professionals were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Q-Pros partnered with Surfside to build and maintain a comprehensive QA process for our commerce and advertising platform, blending manual and automated testing across web and API interfaces. They scoped and designed test cases, executed end-to-end, regression, feature, and sanity tests, and developed automated test scripts integrated into our CI pipeline. Key deliverables included detailed test plans and cases, regression test suites, automation frameworks, clear defect reports with reproducible steps, integration of test workflows into Jira, and weekly summaries of test coverage, defect trends, and quality metrics.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Testing coverage increased to 85% across core workflows, production defects dropped by 50%, regressions were detected 40% earlier in the sprint cycle, release cycle time was shortened by 20%, and validation turnaround time was reduced from 48 hours to 12 hours.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Q-Pros maintained clear and proactive project management throughout our engagement. They consistently met sprint deadlines, provided regular status updates, and promptly addressed questions or scope changes. Their alignment with our agile cadence ensured testing tasks were integrated smoothly, and they adapted flexibly to shifting priorities without compromising on quality.

What was your primary form of communication with Quality Professionals?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

 Their responsiveness and discipline in establishing repeatable QA workflows, quick assimilation of our AdTech/retail media domain nuances, and proactive surfacing of high-impact edge cases.

Are there any areas for improvement or something Quality Professionals could have done differently?

They've performed strongly overall, but we would have benefited from more proactive and metrics-driven reporting, such as a standardized weekly quality summary highlighting coverage trends, recurring defect categories, and release risk, along with deeper guidance on integrating their QA practices earlier in the development lifecycle.

BACKGROUND

Please describe your company and position.

I am the VP of CYDEF

Describe what your company does in a single sentence.

Your EDR is doing exactly what it was designed to do blocking known threats at scale. And threats are still getting through. Zero-day exploits exist before signatures. Living Off The Land attacks weaponize your trusted tools. Credential-based lateral movement looks like legitimate admin work. Insider threats have authorized access. This isn't failure. It's the detection gap automation can't close.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Quality Professionals to accomplish?

• We needed some help and expertise to develop full integration and regression test coverage for our platform and then to have these test plans integrated into our automated DevOps pipelines.

SOLUTION

How did you find Quality Professionals?

• Online Search
• Clutch Site

Why did you select Quality Professionals over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Quality Professionals were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project began by breaking down our system into modular components and writing manual test cases to cover all the use cases. Next we began automating the finished test cases. At present we are still developing and creating new content. We are also in the process of integrating finished automated regression and integration test cases into our DevOps Pipelines. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

To date, Quality Professionals has helped us create hundreds of test cases and are fully integrated into our build and release process. We are using them as members of our development team and not as fixed project start-stop resources. 

What was your primary form of communication with Quality Professionals?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The company is efficient and understands its core business value. They've delivered what they've promised and have been excellent to work with.

Are there any areas for improvement or something Quality Professionals could have done differently?

I can say that there is nothing I would change. 

BACKGROUND

Please describe your company and position.

I am the Director of Engineering of Lumata Health

Describe what your company does in a single sentence.

At Lumata, we believe that proactive management of eye health is more important than ever. Our team transforms lives by preventing vision loss from chronic eye conditions like glaucoma, diabetic retinopathy, and macular degeneration. Our unique and innovative ophthalmology care management platform addresses complex barriers to treatment adherence, ensuring better clinical outcomes for thousands of patients and we’re just getting started.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Quality Professionals to accomplish?

• Develop a robust automated test suite

SOLUTION

How did you find Quality Professionals?

Referral

Why did you select Quality Professionals over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Quality Professionals were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were provided with a robust test suite using NodeJS of 120+ automated unit and integration tests. The application was built on Playwright.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Number of test delivered stack of lines with architecture unit tests are independent and can be run out of sequence in any order full and end automation with no human interaction required for testing good clean code well organized, and well designed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This project involved relatively light project management overhead as Alexander the person assigned to the work was predominantly, self managing and very capable. He was able to work in an autonomous fashion.

What was your primary form of communication with Quality Professionals?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I really appreciated working with Quality Professionals. One of the standout aspects was their commitment to using non-proprietary software, allowing us to retain the results of their excellent work. They also brought highly talented professionals to the table. From the moment I met Alexander, I had no doubt he was the right person for the job capable, skilled, and dedicated. The team was highly professional, delivering exactly what they promised at a very reasonable rate. Their work was impressive, and I would gladly collaborate with them again.

Are there any areas for improvement or something Quality Professionals could have done differently?

I would have want more time, but unfortunately we have a fixed budget for the project.

BACKGROUND

Please describe your company and position.

I am the Head of Development of South East London Integrated Care System

Describe what your company does in a single sentence.

We are a partnership that brings together the organisations responsible for health and care services in south east London, to make the greatest possible contribution to the health and wellbeing of people living in our six boroughs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Quality Professionals to accomplish?

• Provide a Quality Assurance function across the technical part of our service.

SOLUTION

How did you find Quality Professionals?

Online Search

Why did you select Quality Professionals over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Quality Professionals were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To provide a high quality QA function for our development team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We asked the QA team to iterate our workflows and processes to enable faster testing but still guarantee good quality releases.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their QA team made an instant impact, they quickly integrated into the development team and its culture, and earned the team's confidence. They are forward about suggesting constructive changes to current processes but also take feedback on their own work in the right way

What was your primary form of communication with Quality Professionals?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They go above and beyond. External partners often do enough to get the job done, but the team works with our internal teams to push forward and improve.

Are there any areas for improvement or something Quality Professionals could have done differently?

To be honest, nothing worth mentioning here.

BACKGROUND

Please describe your company and position.

 I am the App developer of a weather forecast company.

Describe what your company does in a single sentence.

AW provides accurate, localized weather forecasts and climate insights for users across the Middle East and North Africa.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Quality Professionals to accomplish?

• We engaged Q-Pros to ensure the reliability, accuracy, and performance of our weather forecast platform by identifying bugs, usability issues, and system inconsistencies before public release.

SOLUTION

How did you find Quality Professionals?

Online Search

Why did you select Quality Professionals over others?

• High ratings
• strong reputation

How many teammates from Quality Professionals were assigned to this project?

4-6

Describe the scope of work in detail. Please include a summary of key deliverables.

Q-Pros conducted comprehensive application testing across key weather forecast pages, including the Amman forecast. Their scope included functional testing, usability validation, and performance checks to ensure accurate data display, smooth navigation, and a seamless user experience across devices. Key deliverables included detailed test reports, defect logs, and actionable recommendations that helped us improve platform stability and user confidence.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in improved platform stability, a noticeable reduction in reported issues, and enhanced usability across key forecast pages. Post-testing releases showed smoother performance and fewer user complaints.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project resulted in improved platform stability, a noticeable reduction in reported issues, and enhanced usability across key forecast pages. Post-testing releases showed smoother performance and fewer user complaints.

What was your primary form of communication with Quality Professionals?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail and genuine understanding of how real users interact with digital weather services. Q-Pros didn’t just test functionality, they tested experience.

Are there any areas for improvement or something Quality Professionals could have done differently?

Nothing significant. In fact, the team often went beyond the original scope and worked additional hours to meet our tight deadlines, which we appreciated.