QCM Media

BACKGROUND

Introduce your business and what you do there.

I'm the manager and owner of a distribution company. We sell specialty construction products primarily to contractors online and in-person.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QCM Media ?

We needed help on the coding side for our platform. We needed to pull down data from the Volusion server to be able to work with it.

SOLUTION

What was the scope of their involvement?

I have a background in software and services from a prior life but I'm not proficient in code. We have a platform called Volusion and they write in .asp code and I didn't know anything about it.

There's an SQL table that lives on a server and they went in and wrote a script that allowed me to run SQL queries and return the data to me in a URL that I could then work with and mine for analytics.

What is the team composition?

I worked with Josh (Software Engineer) and Karen (Founder).

How did you come to work with QCM Media ?

I went to the Volusion website and I saw QCM Media as a contact. I sent them an email.

How much have you invested with them?    

We invested $1250. 

What is the status of this engagement?

Our work spanned February – March 2020. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The reason I was happy with them was that even though it was a small order, they treated it like a big one, and treated us like a customer that was going to grow. The script is excellent and works really fast.  

How did QCM Media perform from a project management standpoint?

They sent me some documents for defining the scope, which I appreciated. The better they're able to nail down the scope, the better both parties are off in the end. When the project is done and delivered, they provided a document that was easy and helpful. They even followed up and made it work for me when I got stuck on installation, which they took care of.

What did you find most impressive about them?

They were really good. They know what they're doing and it showed.

Are there any areas they could improve?

No, I wouldn't change a thing.

Do you have any advice for potential customers?

My advice is to clearly define the scope and communicate what your expectations are so you can get what you want. If you don't tell them what want or what you're expecting, you're not going to get what you want.

BACKGROUND

Introduce your business and what you do there.

I'm a business analyst for a travel experience company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QCM Media?

When I worked with them, we needed help implementing search functionality within our site.

SOLUTION

What was the scope of their involvement?

They generated an API that helped us manage and refresh all the credentials we entered into the search functionality. We provided a summary of all our requirements, and they created all the wireframes and documentation. They worked primarily in the backend section of our website. We wanted to add options for USD and other currencies, and they also added timestamps to each search. They helped us resolve all of the issues we faced with the development.

What is the team composition?

We worked mainly with two or three developers, a project manager, and a business analyst.

How did you come to work with QCM Media?

They were known experts in the subject matter we needed help with. We considered a few companies, but QCM Media was our top choice. They provided a high level of detail, and they understood our needs. They offered a good price, and their strategy was very straightforward, especially compared to the other companies we considered.

What is the status of this engagement?

The project ran from about August-October 2017. We have other projects in mind that we'd like to hire them for in the future.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We definitely saw increases to site traffic and revenue. The functionalities they put in place helped our website and allowed our users to search for different products across the website. The level of convenience is greatly improved.

How did QCM Media perform from a project management standpoint?

They fulfilled all their requirements for both timelines and budgets. I had no concerns about their process, and everything worked out perfectly. They were very easy to work with, and they provided everything we asked for.

What did you find most impressive about them?

They were cost-effective and very responsive.

Are there any areas they could improve?

Most of the changes could have happened on our side. I wouldn't hesitate to work with them again, and we will approach them again about other projects. Their communication and responsiveness were always very good.

Do you have any advice for potential customers?

We would have done better to have everything in place to begin with. We sent them all our requirements one at a time, and a more detailed plan at the beginning would have been more efficient.

BACKGROUND

Introduce your business and what you do there.

I am a procurement officer within an administration.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QCM Media?

We needed custom work done on our website. Clients use our site to place orders, so we needed e-commerce functionalities.

SOLUTION

What was the scope of their involvement?

We had a starting point with our existing platform, and QCM Media helped us fine-tune our requirements as we went along. They provided us with suggestions and alternatives, and we tried different recommendations they came up with. Along with the design and functionality, they helped with the development of the details and navigation on the site. They built several customized features, allowing users to choose from options and select specific items. The work was done using Volusion, an off-the-shelf platform. 

What is the team composition?

We worked with Karen (Founder, QCM Media), who would filter our requests to the right person. Josh (Software Engineer, QCM Media) created solutions for us.

How did you come to work with QCM Media?

We ran a competitive process to find a vendor and QCM Media met the criteria that we set out.

What is the status of this engagement?

This project ran from September 2018–April 2019, but we’re now working on additional improvements.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were very happy with the work they did. We really appreciate the followup work they’re doing now, too. 

How did QCM Media perform from a project management standpoint?

They were excellent at delivering on time and meeting project compliance. Their team was very responsive and skilled at communicating. They didn’t just wait for us to reach out—they were proactive if there were any issues and worked hard to follow up with us. 

What did you find most impressive about them?

Overall, our relationship has been great, which is why we went back to them for additional support. They were great at producing new ideas and detailing the pros and cons of each.

Are there any areas they could improve?

No, there’s no room for improvement at all. We were very satisfied with their services. 

Do you have any advice for potential customers?

I highly recommend them. They did a great job, and Karen was very easy to work with.

BACKGROUND

Please describe your company and your position there.

Manufacturer of Bring It Up Breast Lifts and Shapers, and Facelift.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire QCM Media?

Custom website, migration from Volusion to WooCommerce

What were your goals for this project?

Seamless migration of Monthly recurring customer info, aesthetics, ease of use, customization features.

SOLUTION

How did you select this vendor?

Was referred to us as a Volusion expert about 10 years ago

Describe the project and the services they provided in detail.

They updated both the aesthetics and the functionality of the website as well as migrating from Volusion to WooCommerce providing training and constant support. The project took a very long time to go live but it was due to many factors that were beyond anyone's control. Thus, there was a lot of relearning, reteaching, remedial help. They were pretty patient because even before the site went live, we were already making changes.

What was the team composition?

The team was lead by Karen Mollison.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We now have interactive reviews which has helped us to provide better customer service. The site is more attractive, and we receive compliments on the way it looks. We don't get many complaints about it being difficult to navigate and if something comes up that is a problem, Karen remedies it.

How was project management arranged and how effective was it?

Managed by Karen, very responsive.

What did you find most impressive about this company?

Karen is patient, explains procedures, and has a good disposition. Dealing with people that do not have a strong technical background is probably pretty frustrating, but she is cool headed. Karen works for us on an ongoing basis.

Are there any areas for improvement?

In regard to the services provided, I think there are always areas for improvement with the functionality of a website. We work with Karen because when the need for improvement comes up, we know she will have or find a solution.