# Phoenix Online Media Phoenix Online Media Reviews (7), Pricing, Services & Verified Ratings - 4.9 out of 5 average review rating - 0 connections joined Phoenix Online Media's Network [Visit Website](https://phoenixonlinemedia.com/) [Get a Custom Proposal](https://clutch.co/profile/phoenix-online-media) **Phoenix Digital Marketing Agency - Client Centric!** Phoenix Online Media is a full-service web design, social media and digital marketing firm located in Phoenix, Arizona. We are experts in creating valuable online identities for small and medium sized businesses. Our portfolio of services includes: Search Engine Optimization, Local SEO, Social Media Marketing, Social Media Management, Web Design/Development, Pay Per Click Advertising, Display Advertising, Reputation Management, Website Maintenance, Consultation,Email Marketing, Conversion Optimization, and Lead Capture. ## Company Information - Minimum project size: $1,000+ - Hourly rate: $100 - $149 - Number of employees: 10 - 49 - 2 Locations: - Gilbert, AZ (Headquarters) - Phoenix, AZ - Founded in 2011 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 15% Graphic Design - 15% Search Engine Optimization - 15% Social Media Marketing - 15% Web Design - 10% CRM Consulting and SI - 10% Email Marketing - 10% Pay Per Click - 10% Web Development ### Focus Areas - CRM Solutions: - 100% Mailchimp CRM Consulting & Implementation - Influencer Marketing Platforms: - 100% YouTube Influencer Marketing - PPC Focus: - 50% Google Adwords - 50% YouTube Advertising - Social Media Focus: - 30% Facebook Advertising - 25% LinkedIn Advertising - 20% Instagram Advertising - 15% Twitter Advertising - 10% Pinterest Advertising - SEO Focus: - 20% Content development - 20% Local search - 15% Link earning & development - 15% Mobile optimization - 10% Multilingual SEO - 10% On site optimization - 10% SEO Reputation Management ### Industries - 20% Media - 20% Advertising & marketing - 20% Business services - 20% Medical - 20% Information technology ## Pricing Snapshot Average rating for cost based on this provider's reviews: 5.0 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Phoenix Online Media offers competitive pricing, with clients investing between $5,000 to over $50,000 based on project scope. Clients consistently report good value for cost, citing effective communication and project management, leading to increased online visibility and business growth. **Most Common Project Size**: Less than $10,000 based on 7 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Other Digital Marketing: $10,000 to $49,000 based on 3 reviews - Search Engine Optimization: Less than $10,000 based on 3 reviews - Web Design: Less than $10,000 based on 2 reviews - AI Consulting: Less than $10,000 based on 1 review - Video Production: $10,000 to $49,000 based on 1 review - Web Development: Less than $10,000 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Phoenix Online Media Review Insights Overall Review Rating: 4.9 - Quality: 5.0 - Schedule: 4.9 - Cost: 5.0 - Willing to Refer: 5.0 ### Top Mentions - High-quality work (4 mentions) - Professional (3 mentions) - Creative (2 mentions) - Exceptional results (2 mentions) - Knowledgeable (2 mentions) - Timely (2 mentions) - Understands their clients' needs (2 mentions) - Accommodating (1 mentions) - Collaborative (1 mentions) - Exceeds expectations (1 mentions) - Exceptional performance (1 mentions) - Experienced (1 mentions) - Innovative (1 mentions) - Receptive (1 mentions) - Team players (1 mentions) - Transparent (1 mentions) - Well-executed projects (1 mentions) ### Review Highlights **Effective Marketing Strategies** The company’s marketing strategies, including email campaigns and trade show preparations, have been effective in increasing client engagement and brand visibility. Clients have seen measurable outcomes from these efforts. **Strong Social Media Management** Phoenix Online Media’s social media management has led to substantial growth in followers and engagement on platforms like LinkedIn, Facebook, and Twitter. Clients noted a complete turnaround in their social media presence. **Comprehensive Service Offering** Phoenix Online Media offers a wide range of services, including website development, SEO, social media management, content creation, and marketing collateral design. This comprehensive approach is appreciated by clients. **Billing System Improvements** A client noted initial inconsistencies in sending receipts, which was frustrating for end-of-year expense reports. This issue has since been resolved with a new billing system. **Expertise in Web Development** Multiple reviews highlight Phoenix Online Media’s proficiency in developing visually appealing and user-friendly websites. Clients appreciate the seamless communication and the strategic approach in simplifying requests for future ease of use. **High-Quality Content Production** The professional appearance of content, including videos, brochures, and social media posts, is consistently praised. The team puts considerable thought into the design and execution of marketing materials. **Responsive Customer Service** Clients commend Phoenix Online Media for their responsiveness and willingness to accommodate schedules and feedback. They maintain open lines of communication and provide regular updates on project progress. **Commitment to Client Success** The team’s commitment to client success is evident in their proactive approach to problem-solving and their willingness to go the extra mile. They focus on delivering more than just a product, but a complete solution. **Areas for Improvement: Analytics Explanation** One client mentioned that Phoenix Online Media could improve by better explaining analytics and performance metrics. While they provide monthly reports, making the data more accessible would enhance understanding. **Creative and Strategic Insights** Clients value the creative and strategic insights provided by Phoenix Online Media. The team’s ability to suggest and implement innovative ideas has been beneficial for client projects. ### Phoenix Online Media Reviews #### Web Dev & Branding for Accounts Receivable Management Firm **The Project** - Services: AI Consulting, Search Engine Optimization, Web Design - Project size: Less than $10,000 - Project length: July - Oct. 2023 **Project Summary**: An accounts receivable management firm hired Phoenix Online Media to develop their website and optimize their brand. The team also worked on making the website mobile-friendly while attracting more users.  **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Assistant Director, Saukus Group - Industry: Financial services - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Dec 26, 2023 **Feedback Summary**: The client was happy with Phoenix Online Media, which met expectations. The website was user-friendly and enabled the client to gain more online visitors. The team was hands-on throughout the engagement and kept the client updated. Overall, their resources were truly experienced and knowledgeable. "“They actively addressed any issues, providing strategic and intelligent advice.”" **BACKGROUND** Please describe your company and position.I am the Assistant Director of Saukus GroupDescribe what your company does in a single sentence.At Saukus Group, we specialize in the convergence of accounts receivable management and capital solutions, addressing the unique challenges you face with innovative strategies. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Phoenix Online Media to accomplish?Website DevelopmentBrand optimizing **SOLUTION** How did you find Phoenix Online Media?Online SearchWhy did you select Phoenix Online Media over others?Close to my geographic locationPricing fit our budgetGreat culture fitCompany values alignedHow many teammates from Phoenix Online Media were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Communication & Collaboration Highlights: they were fully present and hands-on one on one experience Expertise & Vision: Seamless communication from the initial consultation to execution. Commitment to User-Friendly Experience. Strategic Simplification. Simplifying requests for future ease of use. Demonstrated intelligent direction for website usability. Aesthetic and Functional Excellence. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Mobile Responsiveness and Accessibility- as we are growing and creating a strong brand identity, our site is user friendly and brand colors are showcased beautifully on our site. Social Media Engagement-we can market our site so clients can learn more about our company and the services we offer. We can create website/social media visitors to customers.Describe their project management. Did they deliver items on time? How did they respond to your needs?Yes absolutely, Jayson and their team project Delivery and tasks: Exceeded requests and vision in delivering a site aligned with our brand identity. Regular updates kept us informed at every stage of development. They offer extra insights and support when needed.What was your primary form of communication with Phoenix Online Media?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Jayson and his team, with their extensive industry experience, naturally possess a deep understanding of crucial factors for a successful company. Whether you're a small company looking to expand services or achieve results, they bring this wealth of knowledge to the table. Their profound grasp of current web trends, UX, and cutting-edge technologies enabled them to turn our vision into a functional, visually stunning website aligned with our brand identity. What distinguishes Jayson and his team is their commitment to delivering more than just a website; they focus on creating an optimized, user-friendly experience. They actively addressed any issues, providing strategic and intelligent advice to simplify our requests for future use. The site they crafted looks impressive and operates seamlessly across devices, ensuring an outstanding UX. I wholeheartedly recommend Jayson and Phoenix Online Media to anyone seeking top-notch web development. Their blend of technical expertise, creativity, and professionalism truly sets them apart as the epitome of excellence in the industry. It's undoubtedly a five-star recommendation!Are there any areas for improvement or something Phoenix Online Media could have done differently?no --- #### Web Design & Digital Marketing for Contracting Firm **The Project** - Services: Other Digital Marketing, Video Production, Web Design - Project size: $10,000 to $49,999 - Project length: Jan. 2021 - Ongoing **Project Summary**: Phoenix Online Media created a new website for a contracting company. Currently, they help them with social media and email marketing, brochure and branded collateral designs, and photo and video production. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Business Development, KTK General Contracting - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 30, 2021 **Feedback Summary**: Thanks to Phoenix Online Media’s efforts, the client’s social media presence has significantly increased, and they’ve gotten positive feedback from customers and employees. The team is timely, creative, responsive, and accommodating. They produce high-quality content and deliver what they promise. "“They stay on top of what they say and promise, and they meet the deadlines.” " **BACKGROUND** Introduce your business and what you do there. I’m the director of business development of KTK General Contracting Ltd. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Phoenix Online Media? We needed to develop a complete marketing strategy. Prior to our engagement with Phoenix Online Media, that didn’t exist within our company. **SOLUTION** What was the scope of their involvement? We had another website which wasn’t good. Our clients gave us negative feedback about it, so it needed some work. Thus, Phoenix Online Media created a new website for us. Now, they handle all of our digital marketing, including MailChimp email campaigns and social media management for Facebook and LinkedIn. Their team also helps us with most of our photography and video production needs, and they created a YouTube account where they upload those videos. Recently, we attended a trade show, and Phoenix Online Media took charge of getting us ready, designing and ordering the backdrop, the tablecloth, and the swag. They also designed and ordered can sleeves and hats, and they developed a page on our website specific to that event. Additionally, they developed new brochures for us, one more general to our company and one single-page handout for the trade show. What is the team composition? I work with four people from Phoenix Online Media: both the owners, a technical person who developed our website and does a lot of design work for us, and a film editor in Florida, whom I’ve worked with for 1–2 videos. How did you come to work with Phoenix Online Media? One of our superintendents is friends with the owner of Phoenix Online Media. He recommended that we talked to them and got to know them. How much have you invested with them? We’ve spent around $18,000. What is the status of this engagement? We started working with them in January 2021, and our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Before I arrived at the company, 8–9 months ago, we didn’t have a LinkedIn presence, and our Facebook page was terrible. Phoenix Online Media has been on board for only six months, and those social media accounts have been turned around completely. For example, our LinkedIn presence went from four followers to around 300, and it keeps growing. We’re also getting a lot of compliments about what we’re doing on the marketing side. This positive feedback comes from both our customers and employees, who were not used to that quality of marketing. Phoenix Online Media is very creative and responsive to our needs. They’re very accommodating with our schedule, and it is easy to get along with their team. How did Phoenix Online Media perform from a project management standpoint? Phoenix Online Media’s project management is very good. They stay on top of what they say and promise, and they meet the deadlines. Additionally, they’re open to feedback from our team, and if I ask them to revise or change something, they don’t have a problem doing it. They said that they would put together everything necessary for the trade show for a determined date, and they did, which reduced a lot of stress on our end because we weren’t sorting things out at the last minute. They also delivered the website by the time that they said they would, and they’ve never missed a beat on posting social media content every week, as their contract says. They’re always on time, managing our account and being on top of everything. We communicate via email, texts, and phone calls. What did you find most impressive about them? The professional appearance of the content that they produce is impressive; their designs are crisp and clean. The videos, the interviews within the videos, and the social media content are all great, and they also put a lot of thought into the brochure. Are there any areas they could improve? No. They’ve delivered on their promises, and everything we’ve done together has been fine. We plan to continue to work with them, and our feedback might change 1–2 years from now. However, we’re very pleased with how they’ve performed so far. Do you have any advice for potential customers? Phoenix Online Media performs as they promise, so you’ll get value for your money. While marketing is expensive, we’ve gotten our money’s worth. --- #### SEO Strategy for Legal Firm **The Project** - Services: Search Engine Optimization - Project size: $10,000 to $49,999 - Project length: May 2015 - Ongoing **Project Summary**: Phoenix Online Media executed an SEO campaign to raise site awareness and link conversions. Their services included site analysis and detailed monthly reports to track progress. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Partner, Edwards & Petersen, PLC - Industry: Legal - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Apr 18, 2018 **Feedback Summary**: Their SEO efforts led to a notable increase in site rankings as well as higher visitor engagement. Although they could make their analysis more accessible, Phoenix Online Media demonstrated acute expertise, communicated clearly, and provided the desired results. "“They’re committed to helping us achieve our goals.” " **BACKGROUND** Please describe your company and your position there. I’m a partner at Edwards & Petersen. We’re a law firm that focuses on family, criminal, and personal injury law. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Phoenix Online Media? We needed SEO services to increase our digital presence, but our previous provider couldn’t deliver the expected results. What were your goals for this project? We wanted an increase in web traffic and exposure across internet referral sites. **SOLUTION** How did you select this vendor? We worked with them previously on a separate project and reviewed their recent portfolio before deciding to contact them. Describe the project in detail. They initially audited our website and met to discuss potential SEO strategies that would help us achieve our goals. Following our meeting, we conducted periodic phone calls to refine our approach and discuss our progress. What was the team composition? Currently, the project manager serves as our main point of contact, but we also occasionally communicate with their principal. **RESULTS & FEEDBACK** Can you share any statistics or metrics that speak to the quality of their work and impact of the engagement? Since their involvement, we’ve seen our rankings increase with more traction for our site’s call to action features. How did the Phoenix Online Media perform from a project management standpoint? Their team responds quickly to our inquiries and is knowledgeable about our campaign. They provide monthly reports to track our rankings. What impresses you about the Phoenix Online Media? We appreciate that they seek to build substantial relationships. They’re committed to helping us achieve our goals. Are there any areas for improvement? They might benefit from better explaining our analytics. However, as I’ve mentioned, we receive monthly reports, and if we have any concerns, they respond in a timely manner. --- #### Digital Marketing for Small Acupuncture Clinic **The Project** - Services: Other Digital Marketing - Project size: $10,000 to $49,999 - Project length: June 2015 - Ongoing **Project Summary**: Initially contracted for website design and search optimization, the partnership has been extended to include content updates and site redesign, as well as further SEO improvement. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Accurate Acupuncture - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 2, 2017 **Feedback Summary**: The company is locally page-ranked at #2 and at least 50% of new customers now cite online searches as their referral source. The number of customers in the first quarter of the year has tripled and new online scheduling capabilities have also improved business. ""I’ve seen a substantial uptick in referrals from [online sources]. … due to my website and SEO success." " **BACKGROUND** Introduce your business and what you do there. I'm an acupuncturist and I own a company called Accurate Acupuncture, LLC. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Phoenix Online Media? A prominent web presence is one of the best ways to recruit new clients and patients, and for a small business owner like myself, you have to ensure your SEO is at its best. I didn't have the time or know-how to put myself at the top of Google's rankings, so I hired Phoenix Online Media to improve my SEO and web marketing position. **SOLUTION** What was the scope of their involvement? They started out by building me an optimized website, and then we added social media profiles on Yelp, Facebook, Twitter, and Google Plus. They also helped me establish a presence on sites that create backdoor links to my website, like Alignable and Angie's List. As the project progressed they expanded my site from a single landing page to multiple pages with specialized content. Whenever I’ve won awards they announce that on my page to better promote me. They also helped me establish an online scheduling system, which improved patient acquisition since visitors to the site can make appointments immediately without having to call the office. What is the team dynamic? I've worked briefly with Jayson, who owns the company, but my main point of contact is David, the senior account manager. How did you come to work with Phoenix Online Media? I met David through a networking group called LeTip. I was still building my business and I was earning just enough to make a profit each month, but I wanted to take a risk and get to that next level. I figured SEO would be the best use of my money, and since I knew David personally, I'd already talked to him about what he could do. He built the landing page for my website and I loved the work, so that's why I decided to hire Phoenix to help me with SEO as well. It helps that they also gave me a spectacular deal on the cost. How much have you invested with them? About $12,000 so far. What is the status of this engagement? I've worked with them for about two years and our relationship is ongoing. We're planning to redesign and expand the site next year. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They’ve worked to make me visible on local search algorithms, and I'm up to the #2 best acupuncturist in Phoenix on search engines. On my intake questionnaire I ask every patient where they found me, and since I added the website I’ve seen a substantial uptick in referrals from Google, Yelp, or Facebook reviews as opposed to insurance or doctor referrals. That's now around 50% of my new patients coming from Internet searches, if not more. I also saw more patients in the first quarter this year than I ever have previously, and it was a substantial increase: I went from 10 patients a week to 30 patients a week. I can only assume it's due to my website and SEO success because I haven't done any other marketing. How did Phoenix Online Media perform from a project management standpoint? For the most part, they're very responsive and good about getting work done in the timeframe they promise. I've only had to remind them of something once. David calls at least once a month to discuss our progress, what he needs from me, and where the project's going in the future. I'll give him ideas, like the FAQ page, and he'll tell me about his research into the kinds of content that appear during online searches for acupuncture. This helps us decide on new pages to add or ways to promote the business to people looking for a solution to a specific pain problem. What did you find most impressive about them? From what I understand, a lot of businesses will leave you on your own once you're up and running, but Phoenix makes time and effort to ensure my needs are met. It feels like I'm the only client, even though my site is running smoothly and my rankings would still improve even without their continued involvement. But rather than going hands-off, they still help me change strategies based on what the market's doing so I'm always in a good position to take that market share in the future. Are there any areas they could improve? Initially, they were inconsistent about sending receipts when I paid the bill, and it was a little frustrating since I need the receipts for end-of-year expense reports. They've just changed their billing system, so it's better now. Do you have any advice for potential customers? Have an open line of communication and trust their advice on how to proceed. As long as you're clear in explaining what you need, they'll make it happen. --- #### SEO Partner for Online Media **The Project** - Services: Search Engine Optimization - Project size: $50,000 to $199,999 - Project length: Oct. 2016 - Ongoing **Project Summary**: Phoenix Online Media works as an ongoing partner to provide local SEO services to small- and medium-sized businesses using AdWords and pay-per-click. They also assist with content creation and design. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Tangelo PR - Industry: Media - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 2, 2017 **Feedback Summary**: They’ve formed a reliable partnership that’s established client retention through excellent project management and customer service skills. They’re able to articulate their digital strategies to customers who lack expertise and offer competitive rates. ""...[W]e’ve grown into a real partnership after working together on several projects." " **BACKGROUND** Introduce your business and what you do there. I'm a partner in a small digital shop that provides a range of web services to small- and medium-sized businesses in both Phoenix, Arizona and the Bay Area. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Phoenix Online Media? We wanted a reliable partner to provide local SEO work for our clients. **SOLUTION** What was the scope of their involvement? They’ve become full strategic partners for us. They analyze the website performance of our clients to see how they rank against competitors and carry out AdWords and pay-per-click campaigns to boost performance. They also provide additional services, including content creation, design, WordPress plugins, and newsletter writing. What is the team dynamic? I’ve worked with their entire team over the course of our partnership and become close friends with Jay [President, Phoenix Online Media]. How did you come to work with Phoenix Online Media? I did an online search for local SEO companies and was impressed by both their website and their online site evaluation tool. After reading their Yelp reviews, I decided to give them a call. I avoid working with larger agencies because I find they have too much fluff that encroaches on my own profit margins. Phoenix Online Media is a small, boutique agency that offered competitive pricing. How much have you invested with them? Over $50,000. What is the status of this engagement? We started working together in October 2016 and our relationship is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Small businesses don't like to spend money without seeing demonstrable results. I can say that I haven’t lost a client since partnering with Phoenix Online Media, which is the biggest vote of confidence you can get. I’ve also received verbal accolades from these clients, praising the SEO work. How did Phoenix Online Media perform from a project management standpoint? David [Senior Account Manager, Phoenix Online Media] is my main point of contact, and he’s able to get the job done without a lot of micromanagement on my end. We communicate through phone and email, and also conduct in-person meetings at least once a month to touch base. In terms of managing our clients, they’re friendly, professional and have the skills necessary to retain customers. I’ve even invited clients to the Phoenix Online Media office to discuss strategy. What did you find most impressive about them? While some SEO vendors hide behind vague industry jargon, Phoenix Online Media is able to articulate their practices so that small business owners understand what they’re paying for. They’re very upfront about the strategies they’re implementing and don’t overcharge. I also find it easier to work with a local company, so their location helps. Are there any areas they could improve? Pitfalls naturally arise when starting a new relationship, but we’ve grown into a real partnership after working together on several projects. --- #### Website and SEO Services for Phoenix BBQ Restaurant **The Project** - Services: Other Digital Marketing - Project size: Less than $10,000 - Project length: July 2017 - Ongoing **Project Summary**: The team built a website, created social media accounts, generated press interest, and boosted SEO for a new restaurant prior to its grand opening. The agency continues SEO work and manages social media.   **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Arizona BBQ Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 31, 2017 **Feedback Summary**: The team secured favorable press coverage, optimal rankings on Google, and robust followings on social media. The quality of results matched the quality of personal service to the client. The team executes on-going engagement with consistent dedication to the work. ""They were dead on; they got it; they did an amazing job." " **BACKGROUND** Introduce your business and what you do there. I am president and CEO of the organization that runs Arizona BBQ Company, a brand-new restaurant in the greater Phoenix area. I own the restaurant. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Phoenix Online Media? We needed the restaurant’s website built from scratch prior to opening of business. In addition to website development, we needed SEO work to enhance our listings on Yelp and Google. We also required help creating and managing the following social media accounts: Facebook, Instagram, and Twitter. **SOLUTION** What was the scope of their involvement? In addition to the building the website, they introduced us to community business leaders and the mayor. They organized a meet and greet for us in their office space when our restaurant was not yet done. That was awesome; they helped us get the recognition we needed to drive our business. They also arranged our restaurant to be featured in the local newspaper and on the local news with an online write-up. They boosted any mentions in the media through SEO and social media. What is the team dynamic? David was our main point of contact. Either my husband or I have spoken to him on a daily-basis since the project’s start. My husband uses text messages while I prefer to communicate with Facebook messages. David was available any time, day or night. We made phone calls in the rare instances we do not hear back right away on something time sensitive. David worked with a three-to-five-person team. They had an “all hand’s on deck” approach in the early stages, but we limited the number of people managing our social media accounts over time. Having fewer people helped increase consistency across platforms. How did you come to work with Phoenix Online Media? Our organization also owns a catering company. I knew I needed to hire an outside agency after researching website development and SEO. We worked with David, who we originally met through a networking group, on that company’s website. We then decided to use him for the new restaurant because he knew our likes, dislikes and quirks. Based on our previous relationship, we trusted the team to deliver with minimal guidance from us. How much have you invested with them? We spend $5,000 - $8,000 on a yearly average, but we pay monthly for SEO management. What is the status of this engagement? They started work after we signed our lease on July 1, 2017 and completed the initial project by the September 20 opening. They continue to manage our website and SEO. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? I have not read the technical reports, but I am very pleased with the attention the restaurant has received in the press and on social media. Our Facebook account has over 1,000 followers since going live in July. We are in the top three Google search results for BBQ restaurants in Gilbert, AZ. The restaurant also appears in “top 10” lists for the area. The team made us viewable on Apple Maps and put us in touch with the area’s new food critic, who just published an amazing article on the restaurant. For me, we are hitting metrics by achieving these kind of goals. How did Phoenix Online Media perform from a project management standpoint? They have an intuitive understanding of their clients’ needs, which makes collaborating on design mock-ups very easy. They do not just take an interest with the work, but also the people who run the businesses. They were dead on; they got it; they did an amazing job. What did you find most impressive about them? The relationship they build with their clients sticks out to me. Not only are they very responsive, but they make you feel like you’re their only client with the level of service they provide. You’re not just a client, you become a friend. Impressively, they make the others feel that way too. They make you feel valued. Are there any areas they could improve? Although there were a few minor details on the website I asked them to fix during the project, I love final result. Advice for potential customers? It is best to meet the team in person. I believe it’s important to establish a personal relationship in business, which comes from the nuances of interpersonal communication and body language. Having in-person contact is a great way to see if they company is a good fit for you. --- #### Web Development For IT Services Company **The Project** - Services: Web Development - Project size: Less than $10,000 - Project length: Aug. - Nov. 2014 **Project Summary**: In order to expand the online presence, Phoenix Online Media designed and developed a website with a robust SEO strategy. They helped guide the content creation efforts and searched for visual elements. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner , Advanced IT Solutions - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Oct 30, 2017 **Feedback Summary**: With the website live for 3 years, it has grown the business by 25% while also increasing the number of phone calls and traffic. Their suggestions were valuable, helping improve the site’s searchability. Their keen eye and capacity for delivering a polished and high-quality product are exceptional. ""The finished product exceeded our expectations." " **BACKGROUND** Please describe your company and your position there. I’m the co-owner of Advanced IT Solutions. I oversee the marketing, outreach and education, website content, and development. **OPPORTUNITY / CHALLENGE** For what reason(s) did your company hire Phoenix Online Media? We rebranded our IT company in September 2014 and wanted to create a strong and easily searchable online presence. We wanted a slick, informative, and competitive site that would shine a light on our expertise and surpass other IT businesses in the Southeast Valley of Phoenix. What were your goals for this project? We wanted to cast a wider net than we already had achieved through existing and increasingly outdated methods of advertising, such as word-of-mouth referrals from existing customers, calls from yellow pages ads, networking groups, and local community presentations. Although we didn't have specific numbers in mind, we wanted to broaden our online presence, being fully aware of the fact that most people search for businesses via their mobile devices or computers. **SOLUTION** How did you select this vendor? David Prian [Senior Account Manager, Phoenix Online Media] was in a networking group to which we also belonged. He spoke a lot about how effective SEO [search engine optimization] had doubled and tripled incoming calls for other business clients whose sites they had designed and developed. We were impressed with what they promised they could deliver. Describe the project in detail. We had approximately 3 in-person meetings to review the content, layout, and developed schedules for submitting text. In addition, we exchanged many phone calls to review changes to text, layout, and photo content. As I was the sole person responsible for developing content and ideas for the website, I was pleasantly surprised with the initiative David took in mining for visuals and content. He really took hold of the creative reins in order to streamline and assist me in the website design process, so I never felt as though I was working alone. What was the team composition? David, the project manager, and I worked very easily together. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? In the 3 years since our website went live, we have seen a significant increase in phone calls, online inquiries, and foot traffic. We estimate our business has increased by 25%. How effective was the workflow between your team and theirs? David actively made suggestions for optimizing our online searchability. In some cases, this involved him adding keywords related to our business for search engines to recognize. At other times, he would suggest trending topics for articles I could write to increase our searchability. What did you find most impressive about this company? I love how David listened to and captured my overall vision for the layout, color theme, and tone of our website. I also appreciated how he embraced the role of being a sounding board for my ideas and served as a second pair of eyes on grammar and editorial aspects. Are there any areas for improvement? Creatively speaking, Phoenix Online Media demonstrates a keen eye and sensibility in delivering a polished, top-tier end product that meets or exceeds client expectations. Perhaps, because they are a small and informal group of designers, their focus tended to stay on the creative side rather than on the formalities of furnishing written updates, emails, and next steps, which were a bit lacking at times. --- ## Portfolio & Awards ### Attorney & Legal Industry Marketing Results Thanks to a strategic, results-focused digital marketing campaign, Edwards & Petersen generates three to five leads each week courtesy of their online presence. And, their site is a respected legal resource for other attorneys and online searches, with comprehensive information on sentencing guidelines, DUI, and questions of family law. Organic traffic accounts for over 80% of edwardspetersen.com traffic. Website traffic continues to grow month over month. Additionally, we have were able to build 3 resource pages that at the time of this writing all gained Google's "Answer Box" position 0 spot. ### PR & Media Example - Cory McCloskey with FOx 10 News Phoenix Online Media help set up media coverage from a few different news outlets including this filming for Fox 10 News with Cory McClosky ### Restaurant Website Design/Development AZ BBQ Company's website renders beautifully across all devices bringing in call-in orders, online orders, and of course visitors to the physical location. ### Health & Medical Industry Keyword Rankings Phoenix Online Media is able to consistently get our health and medical clients the top search result spots for their main keywords. ### Health & Medical Local SEO Domination Phoenix Online Media has helped Pediatric Foot & Ankle increase their online visibility and new patient online referrals significantly. ### Phoenix Online Media Featured on Channel 8 PBS Phoenix Online Media was asked to share our social media marketing and influencer expertise for a Channel 8 special. It was a great experience and nice to be recognized as one of the top social media marketing companies in Arizona ### Local Social Media Marketing Local social media marketing is highly targeted to help you reach your ideal audience. That's why local is so much more effective; it delivers your message to the exact people you want to see it. Local social media is also more cost-efficient. Think of it as the difference between airing your commercial on a local station versus national TV exposure. Sure, you may catch some eyes three states away, but how likely are they to become your customer? ### Yellow Cab Website Redesign Project Phoenix Online Media was honored to be selected to redesign their website and bring their online presence up to date. ### Project with Accurate Acupuntureaz ### Project with AZ Rock Express ### Project with Arizona BBQ Company ### Project with San Tan Insurance ### Project with Edwards & Patersen ### Project with Exagen ## Key Clients - ## Packages ## Locations (2) ### Gilbert, AZ (Headquarters) - 1530 E Williams Field Rd #201 - Gilbert, AZ 85295 - United States - 10 - 15 employees - Phone: 480.539.2900 ### Phoenix, AZ - Phoenix, AZ 85001 - United States - 2 - 5 employees ## Contact Phoenix Online Media [Send a message](https://clutch.co/profile/phoenix-online-media) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/phoenix-online-media) - [Facebook](https://www.facebook.com/PhoenixOnlineMedia) - [X](https://twitter.com/phxonlinemedia)