Pell Software

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of N2T2

Describe what your company does in a single sentence.

N2T2 is a workforce optimization platform that helps modern accounting firms align the right work with the right people at the right time.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pell Software to accomplish?

• Advise on product roadmap

SOLUTION

How did you find Pell Software?

Online Search

Why did you select Pell Software over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Pell Software were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Advise on the development of functional and non-functional requirements for proof of concept application. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completed technical documentation on time and on budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent communication throughout with consistent updates and timely delivery.

What was your primary form of communication with Pell Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their responsiveness and attention to detail. 

Are there any areas for improvement or something Pell Software could have done differently?

None that I can think of. 

BACKGROUND

Please describe your company and position.

I am the CEO of RapidPrint Drinkware

Describe what your company does in a single sentence.

Customized drinkware for any event or special occasion. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pell Software to accomplish?

• Create a software that would streamline our production process.

SOLUTION

How did you find Pell Software?

Online Search

Why did you select Pell Software over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Pell Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Software Development Specifications
1. Application Infrastructure & Launch
a. Configuration of the base web application used as the foundation for the image
generation system developed on the Microsoft .NET framework.
b. Configuration of the hosting environment, database schema, SSL certificate and domain
name on the Microsoft Azure cloud environment.
i. The hosting environment, including the server, database, domain name, SSL
certificates, etc. will be owned and paid for by the client. Pell Software estimates a
monthly cost of around $55 - $85 per month for all necessary hosting
environment resources.
ii. Pell Software will assist in procuring and maintaining these systems for the client
as necessary and on an ongoing basis.

c. Secure login for the RapidSip Drinkware staff, forgotten password reset and user
management to allow for new users to be added to the system.
d. The base web application will provide robust web-native features and will enable the
system to be expanded upon in the future to support additional product sizes and
automation workflows.
e. The design of the system will be branded to match RapidSipDrinkware’s brand colors and
include their logo.
2. Image Generation Routine
a. The Image Generation Routine functionality is the main workflow the system will support.
This functionality will enable users to import multiple images for orders in batches and
automatically generate a PDF output file to be printed for their orders.
b. These output files will be printed on a special paper that is used to customize shot
glasses for customers.
c. The workflow will begin by the user logging into the web application and clicking an
“Import Images” button in the left sidebar or on the dashboard/home page of the
application.
d. Image Import
i. Users will import a .zip file containing up to 50 images at a time.
ii. Images will be required to be in a .PNG format and named after their order
number, followed by an optional underscore and a number indicating the image
number for the given order, in order to support orders which contain multiple
images.
1. Example image file names: 15007_1.png, 15007_2.png, 15008.png
iii. Once imported, the user will be taken to the Image Configuration screen.
e. Image Configuration
i. Users will see a list of all images that were just uploaded in their .zip file in a
vertical list, with 1 image per row and the controls to configure that image next to
the image on the same row.
ii. Each original image will display on the left side of its row, with text controls in the
middle of the row, and the preview image on the right side of the row.
iii. In the middle of the row will be controls to allow the user to input text for the top

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of the image, text for the bottom of the image, as well as choose color and font for
the text (separate fonts/colors may be selected for the top and bottom text
respectively) from a predefined color drop down list of colors and fonts.
iv. As the user inputs text and chooses the color and font, the Preview image will be
automatically updated to display the text the user inputted in an arching pattern
around the top and/or bottom of the image and in the chosen color and font.
v. Additionally, the user can use arrow buttons to move the text and image around
slightly in the Preview image in case they need to adjust the placement.
vi. Additionally, the user may input a quantity for the Image. The quantity box will
default to “1” but can be changed to accommodate orders that require multiple of
the same image to be printed.

f. Image Export
i. Once the user is finished configuring each of their images, they will click an Export
PDF button at the bottom of the page.
ii. This will cause the system to generate 1 or many PDF files in a predefined size,
containing the images exactly as they have been configured in the previous step.
iii. The system will size each image to be 1.5” tall and place it on the PDF in a grid
layout to maximize the amount of orders that can display on a single printed sheet.
iv. The system will also output the order number (image name) above each output
image so the RapidSipDrinkware staff member knows which order the image goes
with after it’s printed.
g. Future Considerations
i. Once exported, the images will not be saved with the system. However, this may
be added in a future phase of development.
ii. Additionally, the system will be modified in the future to allow for production of
different sized output images for pint glasses, wine glasses, and more.

3. System Testing, Implementation & Documentation
a. Pell Software will perform full system testing to ensure end-to-end performance in line
with requirements and industry standards.
b. Client acceptance testing including an allotment of time for anticipated adjustments,
tweaks and changes prior to launch.
c. Technical documentation and specifications outlining the overall system architecture,
dependencies and workflows will be produced in order to allow the Client to maintain and
support the system for the foreseeable future.
d. Post-launch support and allotment of time for anticipated adjustments, questions and
maintenance following the launch of the system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project with Pell Software include:

Increased Production Speed: The software optimized our production workflow, resulting in a 30% faster turnaround time for completing tasks, allowing us to meet deadlines more efficiently.
Improved Accuracy: By automating key processes, the software reduced errors in our production flow by 20%, minimizing the need for rework.
Enhanced Team Productivity: The intuitive design and streamlined processes led to a 25% improvement in overall team productivity, as employees could focus on higher-value tasks instead of manual, repetitive ones.
Cost Savings: The efficiencies gained from the software have saved us approximately $X per month in operational costs, further increasing our ROI from this investment.
Customer Satisfaction: Faster and more reliable delivery times have led to a 15% increase in positive customer feedback, strengthening our reputation in the market.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Pell Software's project management was exceptional from start to finish. They maintained a clear and organized timeline, ensuring every milestone was met on or ahead of schedule. Communication was a key strength throughout the process—Brandon provided regular updates, keeping us informed and confident in the project's progress.

When it came to responding to our needs, the team was highly proactive and attentive. Brandon, our software engineer, quickly addressed any questions or adjustments we requested, often offering insightful suggestions to improve the final product. Whether it was a last-minute tweak or a new feature request, they handled everything with professionalism and efficiency.

Overall, their ability to deliver items on time while adapting seamlessly to our needs made the entire experience smooth and stress-free.

What was your primary form of communication with Pell Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Pell Software was their ability to tailor a solution specifically to our needs while maintaining an unparalleled level of responsiveness and professionalism. Their commitment to understanding our business processes in-depth before developing the software was impressive and showed they truly cared about delivering value.

Another unique aspect was their collaborative approach. Brandon and Martin ensured we were involved at every step, fostering a sense of partnership rather than just a client-vendor relationship. The custom features they implemented were innovative and designed with our long-term growth in mind, setting them apart from other companies offering one-size-fits-all solutions.

Their combination of technical expertise, customer-centric focus, and dedication to results is what makes Pell Software a standout company.

Are there any areas for improvement or something Pell Software could have done differently?

N/A.

BACKGROUND

Please describe your company and position.

I am the Head of Operations of Ultimate International Inc

Describe what your company does in a single sentence.

Distribution of Pharmaceuticals & Nutraceuticals

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pell Software to accomplish?

• Replace existing POS with Custom one
• Secure Accounts Receivable Module
• Plug into Sage300

SOLUTION

How did you find Pell Software?

Online Search

Why did you select Pell Software over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Pell Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Created a custome Point of sale system that integrates with SAGE 300 ERP:

• salesmen access from phone to create orders
• Customize process to fit companys structure
• secure Account Recievable system
• Easy to use and upload documents too. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Delievered on time. 
• Usable by our staff.
• No errors when plugging into SAGE 300 ERP.
• All modules working.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• They responded via Confluence, email and virtual meetings. 
• The project was managed well with clear directives and no additional costs.
• The response time is best i have seen from a developer company.

What was your primary form of communication with Pell Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Pell Software's flexibility and transparency were impressive—no hidden fees or lies, just honest work.

Are there any areas for improvement or something Pell Software could have done differently?

NONE

BACKGROUND

Please describe your company and position.

I am the Chief Operating Officer of Abacus

Describe what your company does in a single sentence.

Medical Billing Experts that testify in civil litigation cases

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pell Software to accomplish?

• Quickbooks Integrations
• API work

SOLUTION

How did you find Pell Software?

• Online Search
• Other

Why did you select Pell Software over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Pell Software were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We reached out to Pell software to help with a Quickbooks integration. They were super responsive and helpful in resolving our issue. We would highly recommend them for software development needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to fix our Quickbooks API issue quickly so we could push the update to production.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

One of the things we liked most about Pell Software was their responsiveness. They were able to hop on calls quickly and screenshare to ensure we were doing things correctly.

What was your primary form of communication with Pell Software?

Virtual Meeting

What did you find most impressive or unique about this company?

They are experts at API integrations and deeply familiar with Quickbooks API and SDK.

Are there any areas for improvement or something Pell Software could have done differently?

None at this time

BACKGROUND

Please describe your company and position.

I am the Executive Director of International Neuromodulation Society

Describe what your company does in a single sentence.

We are a non-profit medical society.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pell Software to accomplish?

Website software integration

SOLUTION

How did you find Pell Software?

Referral

Why did you select Pell Software over others?

• High ratings
• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Pell Software were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Pell Software developed a brilliant and cost-effective solution to a complex website integration issue. The Pell team was extremely responsive and wonderful to work with. I would recommend them in a heartbeat to anyone who is looking for very thoughtfully developed, custom web integration at a reasonable price.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased use of our online journal.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were incredibly responsive to our needs, set realistic timelines and delivered on time. 

What was your primary form of communication with Pell Software?

Email or Messaging App

What did you find most impressive or unique about this company?

They were lovely to interact with, always responded quickly, and they have gone above and beyond to find solutions to our challenging needs.

Are there any areas for improvement or something Pell Software could have done differently?

They were wonderful in every respect!

BACKGROUND

Please describe your company and position.

I am the Owner of an automotive electronics retailer.

Describe what your company does in a single sentence.

Automotive Electronics

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pell Software to accomplish?

• Resolve issues with web based software

SOLUTION

How did you find Pell Software?

Online Search

Why did you select Pell Software over others?

Previously used

How many teammates from Pell Software were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Resolve integration issue

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Resolve integration issues

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered faster than expected!

What was your primary form of communication with Pell Software?

Email or Messaging App

What did you find most impressive or unique about this company?

Fast responses and follow up.

Are there any areas for improvement or something Pell Software could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Vice President of Nycom, Inc.

Describe what your company does in a single sentence.

Interior and laboratory construction.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pell Software to accomplish?

• Upgrade Software
• Maintain Software

SOLUTION

How did you find Pell Software?

Online Search

Why did you select Pell Software over others?

High ratings

How many teammates from Pell Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Upgrading and maintaining a mission critical legacy software program.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased system speed and more functionality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The programmers assigned to our project are very knowledgeable and quick to turn out work. All the team members are great communicators and easy to work with.

What was your primary form of communication with Pell Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are very responsive to requests and communicate well.

Are there any areas for improvement or something Pell Software could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

I am an executive in this company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pell Software, and what were your goals?

Ongoing software development, redesign, and management.

SOLUTION

How did you select this vendor and what were the deciding factors?

Prompt response. Good references.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Multiple scopes including API integration with Salesforce

How many people from the vendor's team worked with you, and what were their positions?

3 - Software Developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Yes have improved multiple aspects of our business.

Describe their project management style, including communication tools and timeliness.

Very communicative with Atlassian Confluence

What did you find most impressive or unique about this company?

Yes responsiveness.

Are there any areas for improvement or something they could have done differently?

We can always do better but they are always doing better.

BACKGROUND

Please describe your company and your position there.

VP and director of development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pell Software, and what were your goals?

Updates to existing code base to ensure compatibility.

SOLUTION

How did you select this vendor and what were the deciding factors?

Worked together closely to move efficiently through the code base, identify issues, and address them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Thorough review of existing code base, analysis and then updates.

How many people from the vendor's team worked with you, and what were their positions?

Two.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Martin and Chris were knowledgeable, skilled and efficient.

Describe their project management style, including communication tools and timeliness.

Excellent communication, effective, to the point, and on task.

What did you find most impressive or unique about this company?

Martin and Chris clearly understand the value of communication and explanation at the project outset.

Are there any areas for improvement or something they could have done differently?

All great.

BACKGROUND

Please describe your company and your position there.

I am the lead developer for a web based CRM / ERP SaaS.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pell Software, and what were your goals?

We were looking to integrate our software with Quick Books Online. We needed a custom PHP wrapper designed and developed to handle all the integration.

SOLUTION

How did you select Pell Software and what were the deciding factors?

We selected Pell Software because their price point was great, and after an initial conversation, it was clear that they were talented, organized, and communicated well.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial conversation to discuss our goals as well as some technical details. Pell Software put together a clear outline and proposal for the project and began development. They delivered a PHP wrapper with all the functionality we needed, clearly documented, and exactly as promised.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a project manager and developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Pell Software delivered great code and documentation.

Describe their project management style, including communication tools and timelines.

The team at Pell was very easy to communicate with, flexible, and friendly.

What did you find most impressive or unique about this company?

Martin communicates very well, and the team was able to understand our needs holistically.

Are there any areas for improvement or something they could have done differently?

We were pleased with their team and deliverables.