Paracon Consultants Corp.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Raymond Appliance Repair

Describe what your company does in a single sentence.

We provide repair for major household appliances, handling diagnosis, parts replacement, and warranty related service

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paracon Consultants Corp. to accomplish?

• We hired them to streamline our service operations by moving intake, scheduling, dispatch, and job documentation into one workflow. The goals were to reduce repeat calls caused by unclear notes, capture photos/parts/labor properly on-site, and speed up invoicing without relying on texts and paper.

SOLUTION

How did you find Paracon Consultants Corp.?

Online Search

Why did you select Paracon Consultants Corp. over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Paracon Consultants Corp. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They delivered a web portal for the office team and a mobile app for technicians. Key deliverables included service request intake, customer/appliance history, a dispatch calendar, technician assignments, status tracking, standardized diagnostic checklists, photo capture, parts and labor entry, customer signature, invoice-ready job summaries, and basic reporting for closeout times and call-back trends.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Fewer incomplete work orders and less back-and-forth to confirm what was done
Faster invoicing since signatures, photos, and parts were attached to the job automatically
Better first-visit outcomes because techs had clearer history and checklists
Reduced admin time spent matching photos to jobs and rewriting technician notes
More consistent documentation for warranty claims and vendor follow-ups

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was organized and consistent. They ran short delivery cycles with demos, kept decisions documented, and flagged risks early. Most milestones were met as planned, and when priorities shifted (mainly around parts and warranty fields), they adjusted the backlog quickly without derailing timelines.

What was your primary form of communication with Paracon Consultants Corp.?

Email or Messaging App

What did you find most impressive or unique about this company?

They asked practical questions that showed they understand field service. What technicians will actually enter under pressure, what the office needs to invoice confidently, and where mistakes usually happen. The result felt built for real usage, not a generic template.

Are there any areas for improvement or something Paracon Consultants Corp. could have done differently?

We would’ve benefited from a little more hands-on training for our dispatch team at go-live (especially around reporting and job templates). We solved it after launch, but it would’ve made adoption smoother.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Jolly Appliance

Describe what your company does in a single sentence.

We provide in-home appliance repair for fridges, washers, dryers, ovens, and dishwashers across the
Niagara region

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paracon Consultants Corp. to accomplish?

We needed a system to handle booking, scheduling, technician routing, and job documentation.

SOLUTION

How did you find Paracon Consultants Corp.?

Online Search

Why did you select Paracon Consultants Corp. over others?

• Close to my geographic location
• Company values aligned

How many teammates from Paracon Consultants Corp. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 They built a web admin portal for dispatch/management and a mobile app for technicians. Deliverables included: online booking intake, dispatch calendar, technician assignment, job status tracking, customer history, photo + note capture, parts used tracking, customer signature, invoice-ready summaries, and basic reporting on first-time fix rate and call-backs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Better coordination between office and in-field techs Faster invoicing because signatures, photos, and parts were captured properly Better scheduling visibility. Less double-booking, fewer missed windows Cleaner warranty documentation when vendors asked for proof New hires ramped up quicker because the workflow is straightforward

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They kept the project moving with short milestones and quick demos. Most items landed on time. When we asked for changes to how parts and warranty notes were recorded, they adjusted without drama, and explained the impact clearly. 

What was your primary form of communication with Paracon Consultants Corp.?

Email or Messaging App

What did you find most impressive or unique about this company?

Their project management was solid and very well organized.

Are there any areas for improvement or something Paracon Consultants Corp. could have done differently?

 A little more help setting up our initial parts catalog would’ve saved us a few hours. Wasn’t a big deal tho.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Alpine Pure Shine Clean

Describe what your company does in a single sentence.

We provide commercial and residential cleaning, including recurring office contracts and move-in/move-out cleans.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paracon Consultants Corp. to accomplish?

• We needed a solution to handle scheduling, recurring site checklists, cleaner assignments, job photos, and client sign-off. The big goal was reducing no-shows, missed tasks, and the messy back-and-forth between dispatch and the field.

SOLUTION

How did you find Paracon Consultants Corp.?

Online Search

Why did you select Paracon Consultants Corp. over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Paracon Consultants Corp. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They delivered a dispatch/admin web portal and a mobile app. Customer + site setup, recurring schedules, assignments, route views, per-site checklists, time in/out, photo capture, issue notes, supervisor review, client approvals, and basic reporting (completion rates, re-clean trends, and team workload).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 Fewer missed checklist items (especially on recurring sites)

 Dispatch stopped re-entering the same info over and over

Clients got updates faster with photos attached

Cleaner accountability improved without micromanaging

Invoices went out quicker, less chasing details

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They kept the work structured with short build phases and quick demos. A couple items shifted when we added new checklist rules, but they communicated it clearly and kept momentum, no surprises.

What was your primary form of communication with Paracon Consultants Corp.?

Email or Messaging App

What did you find most impressive or unique about this company?

They didn’t treat it like a generic app. They understood how operations actually run, recurring jobs, last-minute changes, and site-by-site standards so the workflow felt natural for dispatch and the crews.

Are there any areas for improvement or something Paracon Consultants Corp. could have done differently?

I’d have liked a few more ready-made reports at launch (we added some later), but overall it landed well.

BACKGROUND

Please describe your company and position.

I am the Director of BVM Builders

Describe what your company does in a single sentence.

We build commercial and light industrial projects

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paracon Consultants Corp. to accomplish?

We wanted one system for field reporting + project tracking (daily logs, inspections, photos, punch lists, RFIs), plus AI help to summarize messy notes and highlight the items that need attention before they become schedule issues.

SOLUTION

How did you find Paracon Consultants Corp.?

Referral

Why did you select Paracon Consultants Corp. over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Paracon Consultants Corp. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They delivered a web portal for PMs/office staff and a mobile app for site supervisors. Key pieces included: role-based access, project setup, daily logs, safety + quality checklists, photo capture with tagging, punch list workflow, RFI tracking, and dashboards. The AI features summarized daily reports, surfaced recurring issues, and let us search job notes in plain English.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Daily logs became consistent (less “missing details” drama)
Faster close-out on punch items because they were visible sooner
Less time spent hunting through emails/photos to answer questions
Safety observations got logged more regularly, not just when something went wrong
Office team had cleaner reporting without chasing the field for updates

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They ran the project with steady weekly check-ins and short demo cycles. Most milestones landed on schedule. When we changed priorities mid-stream (classic construction reality), they adjusted the plan quickly and explained the tradeoffs without making it a big fight.

What was your primary form of communication with Paracon Consultants Corp.?

Email or Messaging App

What did you find most impressive or unique about this company?

They didn’t try to force a “generic software” approach on us. The assigned project manager clearly had extensive construction management experience, so conversations were practical, RFIs, punch lists, field realities, approvals, and schedule pressure all made sense to them. That helped them shape workflows that actually fit how we run jobs.

Are there any areas for improvement or something Paracon Consultants Corp. could have done differently?

 The experience was largely positive; adding more post-launch guidance and technical documentation could further improve

BACKGROUND

Please describe your company and position.

I am the Manager of PP Renovation Peterdao

Describe what your company does in a single sentence.

PP Renovation Peter Dao is a renovation and construction company providing high-quality residential remodeling and improvement services with a focus on craftsmanship and customer satisfaction.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paracon Consultants Corp. to accomplish?

• We hired Paracon to design and develop a modern website and application that would professionally represent our brand, improve our online presence, and make it easier for customers to learn about our services and contact us.

SOLUTION

How did you find Paracon Consultants Corp.?

Online Search

Why did you select Paracon Consultants Corp. over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Paracon Consultants Corp. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Paracon provided full web and app development services, including UI/UX design, website development, application development, performance optimization, and deployment. Key deliverables included a responsive, user-friendly website, a functional application aligned with our business needs, and ongoing technical support throughout the project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website and application significantly improved our online visibility and user experience. We received positive feedback from clients, saw better engagement, and found it easier to manage inquiries and showcase our services professionally. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was well-structured and transparent. Communication was clear, milestones were defined, and all deliverables were completed on time. The Paracon team was responsive and proactive throughout the project. 

What was your primary form of communication with Paracon Consultants Corp.?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect was Paracon’s attention to detail and ability to translate our ideas into a clean, functional, and visually appealing digital solution. Their technical expertise and collaborative approach stood out. 

Are there any areas for improvement or something Paracon Consultants Corp. could have done differently?

Overall, our experience was excellent.

BACKGROUND

Please describe your company and position.

I am the Project Cordinator of APS Construction

Describe what your company does in a single sentence.

We manage mid-sized construction and renovation projects

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paracon Consultants Corp. to accomplish?

• We needed an internal system to handle bidding submissions, contractor logs, and document verification while reducing the inconsistencies we had with manual workflows.

SOLUTION

How did you find Paracon Consultants Corp.?

Online Search

Why did you select Paracon Consultants Corp. over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Paracon Consultants Corp. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They created an internal bidding tool, contractor management modules, and a verification process for submitted documents. Deliverables included workflow mapping, role permissions, submission tracking, and unified project logs for our team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Contractor documentation became more complete
Fewer missing submissions
Better oversight of project timelines
Tracking tasks became more consistent

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication remained clear with the project manager, and updates arrived on time. They reviewed changes proactively and helped us avoid delays.

What was your primary form of communication with Paracon Consultants Corp.?

Email or Messaging App

What did you find most impressive or unique about this company?

They were easy to collaborate with, and their understanding of construction documentation helped streamline tasks that had previously been hard to manage.

Are there any areas for improvement or something Paracon Consultants Corp. could have done differently?

NO

BACKGROUND

Please describe your company and position.

I am the CEO of Berlin Technologies Ltd.

Describe what your company does in a single sentence.

Berlin Technologies is an experienced importer, supplying Israeli companies with wide range of industrial machinery and spare parts. With over 30 years of experience, the company has grown to be one of the leading companies in this area, providing equipment to many of Israel's top companies. Berlin Technologies is the official Israeli representative of some of the most notable names worldwide in the fields of filling and packing, pumps, process control and analysis, filtration and air compression and other types of industrial equipment. The company has extensive experience and expertise in solving unique problems with customized solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paracon Consultants Corp. to accomplish?

• We hired Paracon to replace a fragmented set of tools with a single internal platform that could manage job dispatching, technician reporting, and service analytics across our facilities operations.

SOLUTION

How did you find Paracon Consultants Corp.?

• Online Search
• Referral

Why did you select Paracon Consultants Corp. over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Paracon Consultants Corp. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team designed and built a dispatch and technician portal that included job routing, digital service forms, and automated reporting. They also integrated the platform with our existing scheduling and billing systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Service teams completed jobs more efficiently, paperwork was eliminated, and leadership gained visibility into workload distribution and repeat service issues across facilities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Paracon ran the project in clearly defined phases and kept communication consistent. Deliverables were met on schedule, and their responsiveness during testing and rollout was particularly strong.

What was your primary form of communication with Paracon Consultants Corp.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very grounded in operations. Instead of pushing generic software features, they focused on what would actually improve day-to-day execution for our teams.

Are there any areas for improvement or something Paracon Consultants Corp. could have done differently?

We would have appreciated a bit more documentation earlier in the rollout phase, but it was addressed quickly.

BACKGROUND

Please describe your company and position.

I am the Co-Founder & Marketing Director of Plan Manage Assist

Describe what your company does in a single sentence.

 we have first hand experience and knowledge about the NDIS process, how it works and what the benefits are as we are carers for family members that have disabilities. We have the empathy and understanding of the frustrations and the challenges they go through, as well, having the financial management expertise and capability to support them.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paracon Consultants Corp. to accomplish?

• We needed a partner to help us build a strong mobile app and improve our website. Our goal was to create a platform that was user friendly, visually appealing, and reliable for our clients.

SOLUTION

How did you find Paracon Consultants Corp.?

• Online Search
• Clutch Site

Why did you select Paracon Consultants Corp. over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Paracon Consultants Corp. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Paracon Consultants Corp handled the full mobile app development and web development process. They worked closely with us on design, functionality, and user experience, making sure everything aligned with our business goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the new app and website, we’ve seen a clear improvement in user engagement. Clients find it easier to navigate our services, and the app has received positive feedback for being fast and intuitive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team was organized and communicative throughout the project. Milestones were met on time, and they kept us updated every step of the way. It made the whole process smooth and stress free.

What was your primary form of communication with Paracon Consultants Corp.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was most impressed by their ability to understand our needs quickly and turn them into a polished, functional product. Their technical expertise and attention to detail really stood out.

Are there any areas for improvement or something Paracon Consultants Corp. could have done differently?

Occasionally, response times were a bit slower than expected, but overall, their professionalism and dedication made up for it.

BACKGROUND

Please describe your company and position.

I am the General Manager of Sylvia Hotel

Describe what your company does in a single sentence.

A historic waterfront hotel in Vancouver offering guest accommodations, dining, and event services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paracon Consultants Corp. to accomplish?

• Simplify day-to-day housekeeping task assignment and tracking.
• Centralize maintenance requests so issues are logged, assigned, and followed up in one place.
• Track supplies and inventory more accurately to avoid last-minute shortages.
• Eliminate confusion from scattered notes, spreadsheets, and verbal handoffs.
• Improve consistency of internal reporting so management sees a clear picture of what’s done and what’s pending.

SOLUTION

How did you find Paracon Consultants Corp.?

Online Search

Why did you select Paracon Consultants Corp. over others?

• Good value for cost
• Company values aligned
• Very friendly

How many teammates from Paracon Consultants Corp. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Paracon started by mapping our housekeeping, maintenance, and supply workflows, then turned those into clear wireframes so we could review how the system would look and behave before development. From there, they built a centralized web and mobile tool where supervisors can create and manage housekeeping schedules, log and track maintenance issues, and keep an eye on supply levels in one place. They also included a simple dashboard for supervisors that shows the daily status at a glance what rooms are in progress, which maintenance requests are open, and whether any supplies need attention so it’s easier to coordinate the team each day. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Maintenance issues were logged and tracked more reliably, with fewer missed or forgotten tasks.

Supply counts became more accurate, which reduced shortages and urgent orders.

Supervisors gained a clear daily view of open tasks, making it easier to balance workloads across staff.

Less back-and-forth communication because staff could see their assignments directly in the system.

Internal reporting became more consistent, with a clearer picture of what was completed each day.

Overall, internal coordination felt more organized and less reactive, especially during busy periods

• Delays in housekeeping assignments decreased, so room turnovers became more predictable and on time.
• Maintenance issues were logged and tracked more reliably, with fewer missed or forgotten tasks.
  Supply counts became more accurate, which reduced last-minute shortages and urgent orders.
• 
  Supervisors gained a clear daily view of open tasks, making it easier to balance workloads across staff.
• 
  There was less back-and-forth communication because staff could see their assignments directly in the system.
• 
  Internal reporting became more consistent, with a clearer picture of what was completed each day.
• 
  Overall, internal coordination felt more organized and less reactive, especially during busy periods.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project ran smoothly, and the PM kept us informed the whole way. Any questions we had were answered quickly.

What was your primary form of communication with Paracon Consultants Corp.?

Email or Messaging App

What did you find most impressive or unique about this company?

How effortless they made the experience for all of us, and how comfortable it was working with their team.

Are there any areas for improvement or something Paracon Consultants Corp. could have done differently?

A more detailed dashboard with drill down options would have been helpful.

BACKGROUND

Please describe your company and position.

I am the Manager of Norton Ditto

Describe what your company does in a single sentence.

Men's clothier Norton Ditto specializes in high-end merchandise and personalized customer service. Based in Houston, Texas, Norton Ditto offers custom suiting, business and casual sports wear, accessories and men’s footwear.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paracon Consultants Corp. to accomplish?

• We hired Paracon Consultants Corp. to handle the web development for our current website. The main goal was to turn our approved design into a fully functional, user-friendly live site.

SOLUTION

How did you find Paracon Consultants Corp.?

• Referral
• Clutch Site

Why did you select Paracon Consultants Corp. over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Paracon Consultants Corp. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We provided the website design in Figma, and their team developed it into a live website. They also migrated selected pages and content from our old site to the new one. In addition, we needed several custom interactive pages that required more advanced logic and development, which they successfully implemented.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launch, we saw a clear increase in customer traffic. We’ve also been receiving more orders from pages that were redesigned with improved interactive features.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was organized and consistent. We had daily or weekly check-ins depending on task priority. Communication was handled through Slack for quick updates, Zoom for detailed discussions. Deadlines were met as planned.

What was your primary form of communication with Paracon Consultants Corp.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They had strong web development expertise and were able to guide us on the best technical approach for our site. Their ability to build custom interactive functionality while keeping everything stable and usable stood out.

Are there any areas for improvement or something Paracon Consultants Corp. could have done differently?

We had smooth communication throughout the project, and all deliverables were completed on time. Overall, we’re very satisfied with the results