PandoSoft

BACKGROUND

Introduce your business and what you do there.

I’m the general manager of SYGMA, an e-commerce platform that provides a unique buying experience where people can come in groups to get products at lower prices. We’re based in Saudi Arabia, but we’re looking to expand and cover the Middle East and North Africa (MENA) region.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PandoSoft?

We needed help with custom software development and UI/UX design, so we hired PandoSoft.

SOLUTION

What was the scope of their involvement?

Initially, PandoSoft focused on understanding our business and what we were looking for, for which we provided them with a document that described our business type. From there, they designed and developed the entire platform from scratch, integrating various systems, including warehouse management systems (WMS) and order management systems (OMS).

Currently, PandoSoft provides us with maintenance and hosting services, and they handle everything related to DevOps. As for the technology stack, they’ve used JavaScript, AWS, and Flutter for development and Figma for UI/UX design.

What is the team composition?

We’ve worked with around 10 people from PandoSoft, including senior software developers, mobile developers, and web developers.

How did you come to work with PandoSoft?

We met them through a referral. During the vetting process, we were looking for a company with experience and specific competencies, so when we met PandoSoft, we were convinced they had the right competencies for the project. From there, we shared some documents with them and had a couple of meetings to clarify what we were looking for.

How much have you invested with them?

We’ve spent a little over $300,000.

What is the status of the engagement?

We began our partnership in Q1 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

PandoSoft’s commitment to our priorities and full understanding of our project are the main success metrics. Their team has completely customized our software and met our expectations — we’re impressed with their work. Moreover, our team has had a very positive response to PandoSoft’s designs; they really like them.

How did PandoSoft perform from a project management standpoint?

PandoSoft is very professional and flexible, and they give me clear deadlines for the tasks they work on. They’re also very committed to our timelines, and they’ve delivered tasks on time. Moreover, they’re very responsive to fixing bugs whenever we find them.

PandoSoft has been very agile at integrating into our systems. Currently, we use Jira, Confluence, and GitHub for project management, as well as Slack, Zoom, Google Meet, Microsoft Teams, email, and phone to communicate.

What did you find most impressive about them?

PandoSoft has a full understanding of my business, and their commitment, knowledge, and extensive experience make it easy to work with them. Additionally, their responsiveness to bugs and our suggestions is impressive.

Are there any areas they could improve?

I have no constructive feedback for PandoSoft; they’ve delivered what I was looking for.

Any advice for potential customers?

It’s best to assign them projects they’re familiar with.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of ABN Pay, an online payment services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PandoSoft?

We needed help with custom software development.

SOLUTION

What was the scope of their involvement?

PandoSoft has helped us build our payment solution. They started with the prototype of the UI/UX and then moved on to development. They use Vue.js, Firebase, and Google Cloud Services as the stack.

What is the team composition?

We work with a couple of team leads, a software developer, a QA person, a business analyst, and a scrum master.

How did you come to work with PandoSoft?

They were referred to me.

How much have you invested with them?

We’ve spent $53,000.

What is the status of this engagement?

We started working together in March 2021, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re amazing. Everything is good, and there’s been an increase in visitors and users on our site.

How did PandoSoft perform from a project management standpoint?

They use Jira, Google Meet, GitHub, and Slack for project management. In general, they’re always on time and within budget.

What did you find most impressive about them?

We’re happy with everything they do. They’re good with communication, cost, timely delivery, and quality.

Are there any areas they could improve?

No, they’re doing fine.

BACKGROUND

Please describe your company and your position there.

IPS, systemized quality control applying and following international standards in repair and testing services for rotary power electric machines. Business Development Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PandoSoft, and what were your goals?

Our operation system information was entered manually, after the changes in Saudi Arabia law we had to transform our operation information into automated system. And PandoSoft helped by providing the ERP system.

SOLUTION

How did you select this vendor and what were the deciding factors?

By Google Search. We were interested in working with PandoSoft because their services matched our requirements. Their team was incredibly understanding of our needs and flexible in communication.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Providing us with the ERP system and customizing our accounting sales, invoicing, purchasing, and bank integration systems. Technology used: Odoo

How many people from the vendor's team worked with you, and what were their positions?

Account Manager and two Odoo consultants.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They finished the project within timeline. They were extremely helpful and organized. We’ve seen a huge positive effect in our operations that made our processes much easier.

Describe their project management style, including communication tools and timeliness.

They work in an agile way and very flexible in changing the sprints plan with involving us in their sprint planning.

What did you find most impressive or unique about this company?

Their insistence to provide high-quality services to us in a short time

Are there any areas for improvement or something they could have done differently?

None so far

BACKGROUND

Introduce your business and what you do there.

SPL one of Saudi post/ national address subsidiary. I work there as a product planning and development director.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with the vendor?

As a government sector, we tried to simplify the online shopping by creating a chrome extension to autofill user’s addresses.

SOLUTION

What was the scope of their involvement? 

Build UI/UX and develop the chrome extension

What is the team composition? 

We worked with multiple team members such as: Project Manager, UI Designer, and Full Stack Developers.

How did you come to work with the vendor?

We decided to work with them from a referral.

How much have you invested with them?

20,000$ - 25,000$

What is the status of this engagement?

Completed and in production.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The extension that they built is already available on Chrome at the URL below: 

https://chrome.google.com/webstore/detail/national-address/blifojkemdbg…

How did the vendor perform from a project management standpoint?

Their hard-working team members provided extraordinary service. 

What did you find most impressive about them?

Very Responsive and understanding.

Are there any areas they could improve?

No

BACKGROUND

Please describe your company and your position there.

Moringa, it’s a digital marketing company that provides services such as: SEO, social media marketing, google ads, and graphic design. My position is Product Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PandoSoft?

We worked with PandoSoft because they provided the service UI/UX web design as a service in their company which matched our needs.

SOLUTION

How did you select this vendor?

By Google Search. When we reached out to PandoSoft, they were extremely professional, experienced,and easy going.They understood our needs immediately and that’s why we decided to proceed with them.

Describe the project in detail and walk through the stages of the project.

They provided us with a UI/UX design based on our request to the website by implementing it with their own content management system, they used technologies such as: JavaScript/ HTML/ CSS and tools like Trello and BitBucket.

How many resources from the vendor's team worked with you, and what were their positions?

A project Manager, UI/UX designer and web developer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Yes, you can find it in the URL: https://moringa.click/

How effective was the workflow between your team and theirs?

It was easy going, PandoSoft team communicated with our team many times through the project period and were very understanding of our needs.

What did you find most impressive or unique about this company?

PandoSoft was one of the greatest companies we had ever worked with. They were extremely helpful and quick. We reached our goal in record time because of their insistence and hardworking team.

Are there any areas for improvement or something they could have done differently?

No, not at all.

BACKGROUND

Please describe your company and your position there.

I am one of the founders of  trynkets app company .

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PandoSoft, and what were your goals?

We hired PandoSoft as a mobile and web development company to help us reach our goal.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected PandoSoft from Google Ads and when we communicated with them directly their style of work and communication attracted us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had many meetings during our work period with PandoSoft, they were constantly available to listen to our ideas and thoughts, they worked hard to deliver a high quality service and achieve our goals. Technologies used were: Flutter, firebase.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with multiple software engineers from PandoSoft such as: UI/UX , iOS, android, and full stack developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within six months the project was ready and developed for a great outcome. Our application had over 10,000 players in a short period and we surely wouldn't have done it without PandoSoft.

Describe their project management style, including communication tools and timeliness.

The project manager was so understanding and helpful, there were on-site and phone meetings during the work period everything was delivered on time.

What did you find most impressive or unique about this company?

They were passionate and consistent in providing high-quality service. It helped gain their customer's satisfaction.

Are there any areas for improvement or something they could have done differently?

Not at all, it was all going great.