We transform ideas into reliable software products
OPGK Software is a full-cycle custom software development company focused on open-source solutions. Trusted by market leaders worldwide, we focus on coding complex projects into the simple and intuitive software.
Our core area of expertise remains OTRS along with consulting, implementation, on-going maintenance and support related to it.
Our skilled team of over 70 developers consists of experts in numerous top-notch technologies that form large teams in .NET, PHP, JavaScript, Perl, React Native, iOS and Android. Our teams are also available for hire for outside projects.
Cooperating with enterprises from all over the world taught us to react and adjust to the changes modern technology brings. That is why we are devoted to creating our own products that solve problems businesses of different sectors face on a daily basis.
These include:
Mint Service Desk - asset and service management system that is IoT-enabled
Add-ons for OTRS - a set of useful add-ons for OTRS users, custom add-ons created on demand Cooperation with OPGK Software is all about being professional, following strong ethics, crossing technological barriers and trusting each other as business partners.
Cooperation with OPGK Software is all about being professional, following strong ethics, crossing technological barriers and trusting each other as business partners.
OPGK Software offers competitive pricing for IT training and application support, delivering good value for clients. Specific costs were not disclosed, but they effectively managed projects with teams ranging from two to four members, demonstrating expertise and responsiveness.
“The trainers provided very clear examples and could answer questions on the spot.”
Sep 25, 2018
Assistant Manager, Business IT Solutions, Rhenus Logistics
Kong Yong Tay
Verified
Other industries
Singapore
10,001+ Employees
Online Review
Verified
OPGK Software facilitated OTRS administrator training for key users of an open-source service management suite.
OPGK Software’s trainers were highly competent and experienced, providing relevant examples that enhanced understanding.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the assistant manager for business IT solutions.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire OPGK Software?
We engaged OPGK Software to conduct Open Source Ticket Request System (OTRS) Administrator Training for our key users.
What were your goals for this project?
Our goal was to ensure that all administrators were equipped with the skills and knowledge to manage user requests. We also wanted to provide users with advice on the system’s possibilities and limitations.
SOLUTION
How did you select this vendor?
We searched online and went through an internal selection process.
Describe the project in detail.
Our key users learned about OTRS configuration, installation, backup, and system recovery. The training also covered basic and advanced administration, including user management, queue administration, group management, notifications, generic agent, email configuration, sysconfig, dynamic fields, access control list, postmaster filters, and process management.
What was the team composition?
OPGK Software assigned two developers/trainers to our project. We also worked with a marketing manager who helped coordinate the training schedule.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Our administrators can now utilize more OTRS features to meet user requirements better.
How effective was the workflow between your team and theirs?
It was good.
What did you find most impressive about this company?
The trainers provided very clear examples and could answer questions on the spot, which demonstrated their expertise.
Are there any areas for improvement?
Having notes during the training will be helpful for participants.
RATINGS
5.0
Quality
4.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
4.5
NPS
OTRS Tailoring and Development for IT Company
Custom Software Development
$10,000 to $49,999
Feb. 2014 - June 2015
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
“I appreciated their capacity to understand our needs and provide accurate, innovative solutions.”
Aug 20, 2018
Project Manager, Bull - Atos Technologies
J. F. Blanc
Verified
Other industries
Strasbourg, France
1,001-5,000 Employees
Online Review
Verified
OPGK Software installed and customized a help-desk management software for multiple customers, which involved consolidating antiquated software and providing customer support.
Through OPGK Software’s efforts, customer confidence increased substantially. The team worked quickly and efficiently, delivering strong work in a timely manner.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
As part of the Atos company brand, Bull is one of the major players in service management and integration. I serve as a project/program manager for the service management toolset and processes implementation.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire OPGK Software?
We reached out to OPGK Software for resources to support us on multiple projects using the service management software OTRS. This included long-term application support contracts.
What were your goals for this project?
We wanted to implement OTRS for customers who needed to migrate and converge outdated software and in-house tools.
SOLUTION
How did you select this vendor?
After the first vendor failed, we searched online for another agency and happened to find OPGK Software. We interviewed them over Skype and went from there.
Can you go into detail about the services they provided and the scope of the project?
They developed and configured the tool properly, providing guidance to end users.
What was the team composition?
They assigned four people who worked remotely under my supervision.
RESULTS & FEEDBACK
Can you share any information that demonstrates the impact that this project has had on your business?
They delivered the solution properly, and we re-gained our customers’ satisfaction and confidence.
How was project management arranged and how effective was it?
I managed the project personally while their project manager oversaw their resources.
What did you find most impressive about this company?
I appreciated their capacity to understand our needs and provide accurate, innovative solutions.
Are there any areas where they can improve?
Their English was fine, but it could’ve been helpful to have specialists who spoke other languages.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"They’re a very good company, with efficient, competent people and neat prices."
Schedule
4.5
On time / deadlines
"They delivered quality work on time and within budget."
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