Technology Managed

As a multi-award-winning MSP and MSSP, Omega Systems is passionate about delivering the security and compliance expertise today’s businesses need alongside the responsive and reliable managed IT support they deserve.

Omega’s service-driven IT solutions are designed to help customers leverage technology to fuel efficiencies, mitigate risk, and empower growth and success. We support that commitment by injecting trust, innovation and service excellence into every engagement – delivering a superior and satisfying customer experience unparalleled by other MSPs.

Our core services include 24x7 managed IT support, managed cybersecurity and vulnerability remediation, managed detection & response (MDR) with Security Operations Center (SOC) services, backup and disaster recovery, public and private cloud hosting, regulatory compliance IT assessments and advisory, network operations center (NOC) and escalation services, endpoint detection and response (EDR), data discovery and classification, unified communications, virtual CISO consulting, and more.

Omega Systems serves a diverse customer base across the United States and in key industries such as financial services, healthcare, professional services, manufacturing, government, and nonprofit. Our corporate offices are centrally located along the Northeast corridor.

Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
50 - 249
Locations
Reading, PA
Year founded
Founded 2002

No have been added yet...

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate Undisclosed

Rating for cost 4 /5

What Clients Have Said

Omega Systems offers competitive pricing for IT services, with annual investments ranging from under $10,000 to $600,000, depending on client size. Clients appreciate their value, responsiveness, and tailored service, especially for nonprofits, ensuring alignment with budgetary constraints.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $49,999 based on 11 reviews

< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000

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Omega Systems Review Insights

Overall Review Rating

4.7

Quality 4.6
Schedule 4.5
Cost 4.0
Willing to Refer 4.7

Top Mentions

Review Highlights

Reliable During Emergencies

Omega Systems is noted for their reliability and quick response during emergencies, ensuring minimal downtime and maintaining operational continuity despite unforeseen challenges.
Communication and Coordination Strengths

Omega Systems is praised for their effective communication and coordination, often resolving issues quickly and keeping clients informed throughout the process.
Cost-Effective Solutions

Clients highlight Omega Systems' ability to deliver cost-effective IT solutions, which is particularly beneficial for budget-conscious organizations like nonprofits.
Dependability in Managed IT Services

Clients commend Omega Systems for their dependable management of IT services, including hardware and software procurement, installation, and comprehensive support.
Challenges with Consistency in Staff

Some clients have noted inconsistencies in the quality of support due to frequent changes in personnel, leading to confusion and inefficiency in service delivery.
Specialization in Nonprofit Sector

Omega Systems has a strong track record of serving nonprofits, providing tailored solutions that respect budget constraints and nonprofit-specific needs, such as compliance with regulatory standards like HIPAA.

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Omega Systems Reviews

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Cybersecurity IT Managed Services Other IT Consulting and SI
$50,000 to $199,999
Jan. 2016 - Ongoing

5.0

Quality: 4.5

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

“Omega Systems (formerly The TNS Group) is very responsive to our needs, and we’ve recommended them to other firms.”

Mar 10, 2022

Executive Director, Bottomless Closet

Melissa Norden

Other industries
New York City, New York
1-10 Employees
Phone Interview
Verified

Omega Systems (formerly The TNS Group) provides 24/7 IT support to a nonprofit organization. They acquire and install hardware and rectify software and hardware issues. However, they don’t cover any third-party software issues.

The client has an excellent partnership with Omega Systems (formerly The TNS Group). Omega Systems is responsive to the client’s needs and alters their pricing and planning because of the client’s nonprofit status. The partners usually communicate through email and phone. Overall, their services are great value for money.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the executive director at Bottomless Closet, a nonprofit organization focused on inspiring and guiding disadvantaged women to their path to success in the workforce.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The TNS Group?

We didn’t have the internal staff to cover our IT needs.

SOLUTION

What was the scope of their involvement?

The TNS Group has been our outsourced IT partner for many years — they offer 24/7 IT support. They rectify software and hardware issues but don’t cover any third-party software issues. The TNS Group has also helped us acquire and install hardware and got all of the licensing for our Microsoft products.

What is the team composition?

We mainly work with Erika (Account Manager & Marketing) and the IT teammates who staff the helpdesk.

How did you come to work with The TNS Group?

The TNS Group was already working with my company before I started, but I do know that our board members recommended them to us.

How much have you invested with them?

We invest around $30,000 a year with The TNS Group, for a little over $180,000 in total.

What is the status of this engagement?

My company’s engagement with The TNS Group began in January 2016, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have any specific metrics, but our partnership with The TNS Group has been excellent. The TNS Group is very responsive to our needs, and we’ve recommended them to other firms.

How did The TNS Group perform from a project management standpoint?

The TNS Group has flexible project management, accommodating our needs. We typically communicate with The TNS Group via email and phone calls.

What did you find most impressive about them?

The TNS Group is very responsive and accommodates our needs as a nonprofit. They’re thoughtful about their pricing and planning because of our nonprofit status.

Are there any areas they could improve?

I think The TNS Group could be more proactive about letting us know when there are external product outages.

Do you have any advice for potential customers?

I’d recommend any potential customer hire The TNS Group because their team is great value for our investment.

RATINGS

5.0

IT Managed Services
$10,000 to $49,999
Mar. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their personal touch, in addition to the superb service, was impressive."

Nov 10, 2022

IT Manager, Nonprofit Art Museum

Devon Charles

Other industries
Manhattan, New York
51-200 Employees
Online Review
Verified

Omega Systems (formerly The TNS Group) has provided managed IT services to a nonprofit art museum. They have revamped the client's entire IT structure, worked on the backend, and stabilized the network.

Thanks to Omega Systems (formerly The TNS Group), the client's uptake increased drastically. The client was very satisfied with the deliverables and impressed with the partnership. The service provider's team was efficient, experienced, and communicative.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the IT manager at a nonprofit art museum

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The TNS Group?

TNS has been our managed service provider since 2018

SOLUTION

How did you select this vendor and what were the deciding factors?

We conducted a search via an outside consultant and TNS was strongly recommended. Deciding factors included understanding our environment, willingness to work within our parameters and their expertise with the nonprofit sector

Describe the project in detail and walk through their service package.

They revamped our IT infrastructure, root and branch and vastly improved our backend systems. Not to mention stabilized and optimized our network

How many resources from the vendor's team worked with you, and what were their positions?

There were many from the team who worked with us. Erika - Marketing and Accounts Manager Steve - Joseph - Technical Account Manager Andrew - Tech Lenny John and Clinton

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The uptime of our network has increased markedly

How effective was the workflow between your team and theirs?

Very effective, their response times and capabilities are unmatched

What did you find most impressive or unique about this company?

Their personal touch, in addition to the superb service, was impressive.

Are there any areas for improvement or something they could have done differently?

hmm

RATINGS

5.0

Business Consulting Custom Software Development IT Managed Services
$10,000 to $49,999
July 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are very responsive and proactive when necessary."

Aug 2, 2022

Chief & CEO, Stamford Emergency Medical Services, Inc.

Edward Browne

Other industries
Stamford, Connecticut
51-200 Employees
Online Review
Verified

Omega Systems (formerly The TNS Group) provides managed IT services for an emergency Medical services organization. They oversee servers, software licensing, security, and other IT processes as needed.

The client is very pleased with the work completed by Omega Systems (formerly The TNS Group). Their specific skill set and affordable price point made them stand out from other providers. They provide great service in accordance with the client's needs.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the Chief/CEO of a non-profit Emergency Medical Services organization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The TNS Group?

TNS Group manages and supports all our IT needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

We've been doing business with TNS Group for over 20 years. They have a local presence and have never let us down.

Describe the project in detail and walk through their service package.

They manage and monitor our servers, software licensing, security and all other IT processes.

How many resources from the vendor's team worked with you, and what were their positions?

Our account manager is our main point of contact, but we also deal with other leaders within the company as needed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their expertise allows us to focus on our core business knowing they are monitoring our systems constantly.

How effective was the workflow between your team and theirs?

Their communication is excellent. They are very responsive and proactive when necessary.

What did you find most impressive or unique about this company?

They are committed to providing great service and work with customers based on their unique needs.

Are there any areas for improvement or something they could have done differently?

Nothing I can think of.

RATINGS

5.0

IT Managed Services
Confidential
Jan. 2021 - Mar. 2022

3.5

Quality: 4.0

Schedule: 3.5

Cost: 3.5

Willing to Refer: 3.0

"They need better people, some are good and the others are not. Quite often one doesn't know what the other is doing."

Mar 23, 2022

Controller, Axel Plastics

James Miller

Manufacturing
Monroe, Connecticut
51-200 Employees
Online Review
Verified

Omega Systems (formerly The TNS Group) was tasked with managing IT services by a chemical manufacturing company. They were supposed to provide day-to-day IT support for the client.

Omega Systems (formerly The TNS Group) was not able to support the client's needs and no work was done. The client wasn't happy with changing different IT personnel, confusing them on who works on a certain task.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Controller of a chemical Manufacoring Company Axel Plastics

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The TNS Group?

IT Support Services

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched other providers and as they already our provider we decided to stay with them

Describe the project in detail and walk through their service package.

Day to day IT support services

How many resources from the vendor's team worked with you, and what were their positions?

Unknown, always a different person so cant not know how many

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

There is no project, they are day to day IT support

How effective was the workflow between your team and theirs?

Not really workflow as day to day support

What did you find most impressive or unique about this company?

Nothing

Are there any areas for improvement or something they could have done differently?

They need better people, some are good and the others are not. Quite often one doesn't know what the other is doing.

RATINGS

3.5

IT Managed Services
Confidential
Jan. 2016 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"I found Omega Systems (formerly The TNS Group) to be the most competitive on product, price, and responsiveness."

Mar 23, 2022

COO, Robert F. Kennedy Human Rights

Michael Schreiber

Other industries
New York City, New York
51-200 Employees
Online Review
Verified

A nonprofit organization has engaged with Omega Systems (formerly The TNS Group) for managed IT services. The team manages internal migration and remote devices’ security and management.

Thanks to Omega Systems' (formerly The TNS Group's) support, the spend, installation, and support per device has impressively reduced. The team maintains smooth communication, improving response time in the ticketing system and ensuring a satisfying engagement. Above all, they keep up with any changes in terms of growth.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a human rights organization who "Speaks Truth To Power," frequently against authoritarian governments. We require a secure and reliable environment for both our general operations and for our specific case work on sensitive clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The TNS Group?

Security and management of remote devices (laptops, iPads, etc.)

SOLUTION

How did you select this vendor and what were the deciding factors?

We did a general Request for Proposals. I found The TNS Group to be the most competitive on product, price, and responsiveness.

Describe the project in detail and walk through their service package.

They helped us migrate from locally based to fully web based tools. We migrated internal support to external support without losing any responsiveness.

How many resources from the vendor's team worked with you, and what were their positions?

We received support directly from Chris Watkis and his leadership team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our per device spend on purchase, install and support has dropped dramatically.

How effective was the workflow between your team and theirs?

Very smooth. Response times for open tickets went down. General satisfaction went up.

What did you find most impressive or unique about this company?

They have been able to keep pace with substantial changes (our growth, COVID challenges, changes in operating systems and tools, hacking attempts by foreign entities, etc.)

Are there any areas for improvement or something they could have done differently?

We would benefit from additional updates on future changes, so that we have long lead times to prepare.

RATINGS

5.0

Showing 11-15 of 15 Reviews

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Verified Client Reviews: 15

Overall Review Rating: 4.7

Source: Clutch

Last Updated: July 17, 2023

Business Entity

Business Entity Name	Omega Systems Consultants, LLC
Source	Pennsylvania Department of State
Jurisdiction of Formation	Pennsylvania
Date of Formation	November 6, 2006
Status	Active
Last Updated	March 5, 2025
ID	3685916

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	March 5, 2025

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Locations (5)

1121 Snyder Road Reading, PA, United States 19609

76 - 100

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Omega Systems

Technology Managed

5 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Omega Systems Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Reliable During Emergencies

Communication and Coordination Strengths

Cost-Effective Solutions

Dependability in Managed IT Services

Challenges with Consistency in Staff

Specialization in Nonprofit Sector

Reviews mentioning:

Omega Systems Reviews

IT Services for Women's Nonprofit Organization

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Nonprofit Art Museum

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Services for Nonprofit Organization

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for a Chemical Manufacturing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Nonprofit Organization

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Verification

Business Entity

Credit Report Results

Location

Locations (5)

Contact

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