OKQA

BACKGROUND

Please describe your company and your position there.

I am the Delivery Manager of a service IT company. We provide Shopify development services, which include creating and supporting stores, themes, and applications.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OKQA, and what were your goals?

We hired the OKQA team to test our new corporate website. Functional, usability, and compatibility testing was carried out on the project.

SOLUTION

How did you select this vendor and what were the deciding factors?

Before starting our collaboration, we had several meetings and discussed our project. We liked their approaches to work and their deep understanding of processes for testing websites. So we decided to start our collaboration.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

When our website was already created, we attracted the OKQA team to our development process. The main goal was to make the functional, usability, and compatibility testing. OKQA team set up the workspace for the QA process.

Then they checked the website and created the bugs list. The developers fixed all the bugs, and the OKQA team rechecked the website. Finally, the website was published.

How many people from the vendor's team worked with you, and what were their positions?

We have worked with the lead QA engineer and the account manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

OKQA team helped us to find and prevent bugs before publishing the website. No critical bugs on the site are a good result.

Describe their project management style, including communication tools and timeliness.

During the QA process, the OKQA team created the bugs list on the kanban board. It was the transparent process of task management and description. They substantiated all their tasks and recommendations for improving the website. And all QA work was clear and done on time.

What did you find most impressive or unique about this company?

In addition to the basic QA service, they provide recommendations on functionality, design, text compliance, and overall product improvement. They also help in setting up development processes.

Are there any areas for improvement or something they could have done differently?

It was a good job. At this time, none that I can recommend.

BACKGROUND

Please describe your company and your position there.

I'm the Head of Operations at a Design Agency HSL. We specialise in no code web design but also dabble in development

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OKQA?

Previously we did QA in house but as the complexity, scale and quantity of our projects have grown we needed both more resource and resource that was more skilled and experienced in QA. We trialed this relationship with the QAing of a recently completed virtual art gallery we did for charity in collaboration with Bvlgari

SOLUTION

How did you select this vendor and what were the deciding factors?

We were referred from a friend who gave them a positive review. Their company is at a similar stage to ours and we could see the opportunities.

Describe the project in detail and walk through the stages of the project.

Once the virtual gallery was complete we skipped internal QA to see what OKQA could do instead. They reviewed the website, quoted time and effort required then produced a checklist of items they would test + platforms and devices. We agreed and then the testing commenced. We filtered through the items found and actioned the most critical

How many resources from the vendor's team worked with you, and what were their positions?

Unknown but we only liaised with the 2 founders

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Multiple devices and platforms tested Relevant changes that we have actioned Confidence that our projects are robust and error free

How effective was the workflow between your team and theirs?

Good. As this is only the first time we worked together it was slower than we would hope - from both parties. But i can only see that improving. Once the work was delivered it was great and we required no further back and forth

What did you find most impressive or unique about this company?

Their customer service, depth in testing, and the work they finished were impressive.

Are there any areas for improvement or something they could have done differently?

Just the speed of execution