NKKTech Global

BACKGROUND

Please describe your company and position.

I am the HR Leader of AWING TECHNOLOGIES AND MEDIA JSC

Describe what your company does in a single sentence.

AWING Technologies & Media JSC is a pioneering Vietnamese tech company offering a location-based media platform powered by public Wi-Fi networks. Founded in 2017, AWING connects brands with real consumers at real locations by turning Wi-Fi access points into powerful advertising channels.

With over 8,000 hotspots across Vietnam and growing presence in Southeast Asia, AWING enables brands to deliver full-screen, high-impact ads at the moment of customer interaction — in cafés, malls, convenience stores, and transit hubs. The company partners with leading chains like Circle K, Highlands Coffee, CGV, and more.

AWING also provides centralized Wi-Fi management, revenue-sharing models for venue owners, and privacy-friendly ad solutions — all without relying on user tracking.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NKKTech Global to accomplish?

• Enhance candidate engagement: Provide instant, 24/7 responses to candidate inquiries across platforms.
• Automate recruitment tasks: Streamline CV screening, interview scheduling, and FAQ handling.
• Improve hiring efficiency: Reduce manual workload and shorten response time in the recruitment funnel.

SOLUTION

How did you find NKKTech Global?

• Online Search
• Referral

Why did you select NKKTech Global over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from NKKTech Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NKKTech Global was responsible for designing, developing, and deploying a custom AI chatbot solution tailored to AWING’s recruitment needs. The project scope included:

1) Discovery & Requirements Gathering

Analyze AWING’s recruitment process and candidate touchpoints
Identify pain points, automation opportunities, and conversation flows
Define user personas and expected behaviors

2) Chatbot Design & Content Mapping

Design user journey flows (pre-screening, FAQs, interview scheduling…)
Write chatbot conversation scripts aligned with AWING’s tone of voice
Localize content for both Vietnamese and English-speaking candidates

3) Development & Integration

Build chatbot on selected platform (e.g., Meta, website, Zalo)
Integrate with AWING’s existing systems (e.g. ATS, calendar, job board)
Enable AI features: natural language understanding, keyword matching

4) Testing & Optimization

Conduct functional, UX, and UAT testing with real candidate scenarios
Adjust flows and refine logic based on feedback
Implement fallback logic and escalation to human recruiters

5) Deployment & Training

Launch chatbot on priority channels (e.g. website, social media)
Provide AWING TA team with onboarding and training materials
Handover documentation and maintenance guide

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implementation of the AI chatbot brought clear, trackable improvements across several recruitment KPIs:

Response Time Reduced by 80%
– Average response time to candidate inquiries dropped from hours to under 1 minute.
+65% Candidate Engagement Rate

– More candidates interacted with the chatbot compared to previous manual processes, especially outside working hours.
30% Reduction in Manual Workload for TA Team

– The bot handled repetitive tasks like screening questions and scheduling, freeing up time for strategic activities.
+45% Completion Rate for Pre-screening Flows

– More candidates completed the initial qualification steps via chatbot versus email or phone screening.
Consistent Experience Delivered Across Channels

– Whether on website, Messenger, or Zalo, candidates received the same quality of support and information.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NKKTech Global demonstrated a strong, structured approach to project management from day one.

• Timely Delivery: All key milestones — from discovery, design, testing, to deployment — were delivered on schedule. In some cases, they even completed iterations earlier than expected, allowing us extra time for internal review and adjustments.
• Proactive Communication: Their team maintained consistent communication via weekly check-ins and shared dashboards, ensuring we stayed aligned throughout the process.
• Responsiveness to Feedback: We appreciated how flexible and solution-oriented they were. Whenever our team requested changes — whether in user flow, tone of voice, or technical logic — they responded quickly and provided practical suggestions rather than just executing tasks.
• Understanding of Business Needs: Instead of delivering a generic chatbot, they made a real effort to understand AWING’s unique recruitment model and adapted their solution accordingly.

What was your primary form of communication with NKKTech Global?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

NKKTech Global stood out for their ability to blend technical expertise with a strong understanding of recruitment needs. They didn’t just build a chatbot — they proactively shaped a solution that fit our workflow, suggested smart improvements, and responded quickly to feedback. Their agility, ownership, and partnership mindset truly set them apart.

Are there any areas for improvement or something NKKTech Global could have done differently?

The collaboration went smoothly overall. If there’s one small area for improvement, it would be providing a more detailed analytics view after launch to help us better track user behavior. A few UX details also needed minor adjustments post-launch — but the team was quick and supportive in resolving them.

Nothing major, just room to grow for an already great team.

BACKGROUND

Please describe your company and position.

I am the CEO of Creative Crew Viet Nam

Describe what your company does in a single sentence.

AI Application Development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NOKASOFT CO.LTD to accomplish?

• Separation of 3D models and animations with programmatic control
• Long-term memory functionality for AI chat systems
• Emotion detection program
• Multilingual support

SOLUTION

How did you find NOKASOFT CO.LTD?

Referral

Why did you select NOKASOFT CO.LTD over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from NOKASOFT CO.LTD were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work:
Separation of 3D Models and Animations with Programmatic Control
Splitting 3D models and animations in GLB format
Programmatic control from Next.js
Fixing existing bugs
Long-Term Memory Functionality for AI Chat System
Implementation of Google OAuth authentication
Member management with Firebase
Logic for extracting keywords and values to be memorized
Long-term memory storage and reuse
Emotion Detection Program
Detecting emotional statuses from text
Multilingual Support
Support for Japanese, English, and Vietnamese

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Schedule Management:
Whether the project is progressing as planned.
Milestone Achievement:
Whether important milestones have been achieved.
Technical Achievements:
Implemented a new 3D model control feature, improving GLB format loading speed by over 70%.
Achieved long-term memory implementation without using RAG.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Managed branches and versions on a private GitHub repository and deployed to Vercel.
• Fixed bugs through a ticket management system, delivering the core components
• approximately one month ahead of the scheduled timeline.
• Achieved results under both fixed-contract and dedicated team (lab-type) agreements.

What was your primary form of communication with NOKASOFT CO.LTD?

Virtual Meeting

What did you find most impressive or unique about this company?

The fact that both fixed-contract and dedicated team (lab-type) agreements are available.  
They delivered results faster than expected and provided innovative logic.  

Are there any areas for improvement or something NOKASOFT CO.LTD could have done differently?

There were no particular complaints, and you delivered exceptional work.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Bluenet, an IT services company. Our primary business activity is software publishing, but our service portfolio extends beyond that. We provide web and mobile app development, custom software solutions, digital design, and digital marketing services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NKKTech Global to accomplish for your business?

We hired NKKTech Global for software and website development.

SOLUTION

What was the scope of their involvement?

NKKTech Global handled the full website and software development for us. The scope included requirements analysis and system planning, UI/UX design for the website and software platform, website development with responsive layout and CMS, backend and software development, including core modules, APIs, and admin system, testing and QA to ensure stability and performance, deployment to our hosting environment, documentation and handover, and post-launch support and maintenance.

What is the team composition?

We worked with 2–5 teammates from NKKTech Global.

How did you come to work with NKKTech Global?

We found them through an online search, a referral, and the Clutch site. We chose them over other options because they had high ratings, were close to our geographic location, had pricing that fit our budget, had a great culture fit, offered good value for cost, were referred to me, and had company values aligned with ours.

What is the status of this engagement?

We worked together from May 2025–December 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We recorded several measurable improvements. Website engagement increased by 45%, based on growth in total page views and repeat visits. Average session duration rose by 32%, indicating that users interacted with more content and stayed longer on the site. The bounce rate dropped by 18%, showing that visitors found the new layout more relevant and intuitive. Lead inquiries increased by 27% within the first two months after launch, driven by optimized service pages and improved contact forms. The form submission success rate increased by 40%, thanks to better UX and streamlined validation. These metrics collectively showed strong traction and validated the impact of the redesign and development effort. Early analytics showed increases in website engagement, including more page views, longer session duration, and higher form-submission rates. Page load speed and backend response time improved by 30–50% compared to the previous setup or internal benchmarks. The new admin system and automation features helped reduce manual workload by 20–40% for internal teams. The updated architecture supported more concurrent users with fewer errors, showing a significant drop in system issues after launch. With improved UI/UX and clearer service pages, lead inquiries rose noticeably in the first weeks after deployment. Key improvements included a ~35% manual workload reduction. Routine tasks such as data entry, content updates, and basic report generation were automated, reducing time spent by the operations team. Task processing time decreased by 40%. Actions that previously required multiple steps (e.g., updating customer info, approving requests, managing content) became significantly faster. The error rate dropped by 25%. Automation and validation rules reduced errors in data input and administrative workflows. Reporting time was reduced from hours to minutes. Automated dashboards and exportable reports allowed the team to generate insights quickly without manual compilation. Internal turnaround time improved by 30%. Requests from sales, marketing, and support teams were handled faster thanks to centralized tools and clearer workflows.

How did NKKTech Global perform from a project management standpoint?

NKKTech Global’s project management was organized, transparent, and highly responsive. They followed a structured workflow with defined milestones, weekly check-ins, and clear communication throughout the project. Their use of agile practices made it easy to track progress, review deliverables early, and adjust priorities when needed. In terms of delivery, they delivered earlier than on time. Several key components, including the core website framework and initial software modules, were completed slightly ahead of schedule, which helped shorten the overall go-to-market timeline. They consistently met deadlines, provided early prototypes for feedback, and handled revisions quickly without causing delays. Overall, their project management approach combined good planning, proactive communication, and reliable execution, contributing to a smooth development process and an on-time launch. We communicated through email and messaging apps.

What did you find most impressive or unique about them?

What stood out most about working with NKKTech Global was their combination of technical expertise and proactive communication. A few things were especially impressive:

Their ability to translate ideas into working solutions. NKKTech Global didn’t just follow requirements — they offered practical recommendations, improved user flows, and proposed smarter technical approaches that elevated the final product.

Speed without compromising quality. They consistently delivered fast iterations, early prototypes, and stable builds. Their efficiency made the entire development cycle smoother and shorter than expected.

Strong ownership and responsibility. NKKTech Global treated the project as if it were their own. They took initiative, solved problems independently, and stayed committed until every detail met expectations.

Clear, proactive communication. Weekly updates, transparent progress tracking, and quick responses helped avoid misunderstandings and kept everything on schedule.

Flexibility and adaptability. Whenever priorities shifted or new ideas came up, they adjusted quickly without slowing down the project.

Overall, the most impressive aspect was their blend of reliability, creativity, and technical depth, which made the collaboration feel like a true partnership rather than just outsourced development.

Are there any areas they could improve?

There wasn’t anything significant that NKKTech Global needed to do better. They delivered the project smoothly, communicated clearly, and met all expectations. The workflow, timelines, and final results were all handled professionally, so we didn’t encounter any issues that required improvement.

BACKGROUND

Introduce your business and what you do there.

I'm the CTO of Enspire, an AI and software education company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NKKTech Global to accomplish for Enspire?

We hired NKKTech Global to complete our application and apply AI to training and support child learning.

SOLUTION

Can you describe the scope of work NKKTech Global handled for your AI and software education project?

NKKTech Global has developed a machine learning AI chatbot for web and app development.

What is the team composition?

We've worked with 2–5 teammates from NKKTech Global.

How did you come to work with NKKTech Global?

We found NKKTech Global through an online search and a referral. We chose them over other options because they had high ratings, were close to our geographic location, had pricing that fit our budget, had a great culture fit, and offered good value for the cost.

What is the status of this engagement?

We started working with NKKTech Global in October 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've reduced manual processing time by 40% after implementing automation tools developed by NKKTech Global, allowing our team to focus on higher-value tasks. Through the AI training sessions provided by NKKTech Global, over 85% of our staff reported improved confidence and skills in using AI tools for daily operations. By optimizing our internal workflow system, task completion speed has increased by 30%, and communication errors have dropped significantly.We've measured the reduction in manual processing time and the increase in task completion speed using specific metrics and internal tracking tools. For manual processing time, we've compared the average time per task before implementation (collected from existing workflow logs) and the average time per task after automation (tracked through the new system). This comparison has clearly shown a 40% decrease in the time required for the same type of tasks.For task completion speed, we've relied on our internal task-tracking system to measure the number of tasks completed per employee per day/week and the time from task assignment to task completion. After optimizing the workflow, the system data has shown a 30% increase in overall task throughput.We've measured the improvement in staff confidence and skills using post-training surveys, simple skill tests, and short follow-up interviews. The surveys have shown higher confidence scores, the skill tests have confirmed better practical use of the AI tools, and the interviews have helped verify that staff are applying what they've learned in daily tasks.

How did NKKTech Global perform from a project management standpoint?

NKKTech Global's project management is very organized and transparent. They communicate clearly at every stage and handle tasks efficiently. They've delivered on time and, in some cases, even earlier than the original schedule while still maintaining high quality.Our primary form of communication with NKKTech Global is email or messaging apps.

What did you find most impressive or unique about them?

What we've been most impressed with about working with NKKTech Global is their combination of technical expertise and genuine support. Their team is not only highly skilled but also incredibly friendly, proactive, and easy to communicate with. They understand our needs quickly, offer practical solutions, and consistently go the extra mile to ensure everything runs smoothly.

Are there any areas they could improve?

There's nothing we can come up with at this point.

BACKGROUND

Please describe your company and position.

I am the Leader of Esoft Vietnam

Describe what your company does in a single sentence.

Visual

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NKKTech Global to accomplish?

• AI Gen
• AI Training
• Software Development

SOLUTION

How did you find NKKTech Global?

Referral

Why did you select NKKTech Global over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from NKKTech Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

N/A

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The product they delivered not only met the requirements but actually exceeded them. Amazing customer experience from start to finish.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team takes the time to understand our needs and keeps us updated throughout the process.

What was your primary form of communication with NKKTech Global?

Email or Messaging App

What did you find most impressive or unique about this company?

NKKtech is reliable, fast, and genuinely pleasant to work with.

Are there any areas for improvement or something NKKTech Global could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the CEO of EVIT

Describe what your company does in a single sentence.

EVIT helps Vietnamese companies expand globally by crafting market-entry strategy, building sales pipelines, and securing local partners in the US and EU.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NKKTech Global to accomplish?

• Help to understand tech to grow SEO

SOLUTION

How did you find NKKTech Global?

b2b

Why did you select NKKTech Global over others?

Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Use AI agent to build SEO presence on google search 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Getting agent into place 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All good, all was done on time, high professionalism 

What was your primary form of communication with NKKTech Global?

Virtual Meeting

What did you find most impressive or unique about this company?

CEO engaged in every step of project 

Are there any areas for improvement or something NKKTech Global could have done differently?

not sure

BACKGROUND

Please describe your company and position.

I am the Manager of YCorp

Describe what your company does in a single sentence.

Software development, IT Service

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NKKTech Global to accomplish?

• Development new web application

SOLUTION

How did you find NKKTech Global?

Online Search

Why did you select NKKTech Global over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from NKKTech Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They covered the entire development lifecycle, including design, front-end and back-end development, as well as testing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They were able to successfully develop the application we had envisioned. The team has also been consistently supportive throughout the process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently met deadlines and were very responsive to additional implementation needs.

What was your primary form of communication with NKKTech Global?

Virtual Meeting

What did you find most impressive or unique about this company?

To be honest, most development companies provide terrible support. But this team is different — they are always there for us, genuinely supportive throughout the entire process. I truly want to continue working with them on future projects.

Are there any areas for improvement or something NKKTech Global could have done differently?

They might be a bit busy at times, but taking the time to discuss things thoroughly until both sides fully understand each other would lead to even better outcomes.