Newnormz

BACKGROUND

Please describe your company and position.

 I am the Senior Project Executive of a marketing company.

Describe what your company does in a single sentence.

Marketing company that delivers creative campaigns, brand activations, and strategic communications solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Newnormz to accomplish?

• Increase brand awareness of Taiwan Excellence and its award-winning products among Malaysian audiences.
• Strengthen engagement with the target audience through consistent, creative, and localized social media content.
• Drive traffic and interest toward Taiwan Excellence campaigns, products, and related activities or events.

SOLUTION

How did you find Newnormz?

Online Search

Why did you select Newnormz over others?

Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Content Planning & Creation – Develop monthly content plans, write captions, and design visual materials aligned with Taiwan Excellence campaign themes.
2. Social Media Management – Schedule and publish posts on social media platforms while ensuring consistency in brand tone and messaging.
3. Community Engagement – Monitor comments and messages, respond to inquiries, and interact with the audience to maintain active engagement.
4. Performance Monitoring & Reporting – Track social media performance, analyze engagement and reach, and provide regular reports with insights and recommendations.
5. Campaign Support – Support digital campaigns, product features, and promotional activities related to Taiwan Excellence initiatives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in increased social media reach, follower growth, and higher engagement rates, demonstrating improved visibility and audience interaction for Taiwan Excellence in Malaysia.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Although there were several changes in the project PIC during the campaign, the final project lead (Devan) handled the project very well. He was responsive, organized, and ensured that deliverables were completed on time while addressing our needs efficiently.

What was your primary form of communication with Newnormz?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Overall, the company fulfilled the project requirements and maintained a cooperative working relationship with our team.

Are there any areas for improvement or something Newnormz could have done differently?

One area for improvement could be maintaining more continuity in project management, as there were several changes in the project PIC during the campaign. Greater consistency in the team handling the account might help streamline communication and workflow.

BACKGROUND

Introduce your business and what you do there.

I’m a marketing executive at Flexy (M) Sdn Bhd. We provide engineering and fluid transfer solutions and preindustrial supplies, such as hoses, valves, fittings, and pigging equipment, for demanding sectors like oil & gas, aviation, marine, and manufacturing, with a focus on safety, reliability, and value-added services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Newnormz?

We needed help improving our SEO ranking for our new domain.

SOLUTION

What was the scope of their involvement?

Newnormz provides SEO services to increase our SERP visibility for some of the keywords relevant to our products and services. The team has delivered monthly keyword ranking reports, website changes, and an SEO audit.

What is the team composition?

We work with 2–5 members of Newnormz’s team.

How did you come to work with Newnormz?

We found them through an online search. We chose them because they were very responsive.

How much have you invested with them?

So far, we’ve spent less than $10,000.

What is the status of this engagement?

We started working with them in February 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Newnormz’s work has resulted in keyword ranking reporting where we rank in the top 10 in SERP for 14 keywords. We’ve also seen improvements in website articles publishing and pages content and technical optimization. Specifically, we’ve gone from having zero keywords in the top three and one keyword in the top 10 in March 2025 to having 13 keywords in the top 10 as of January 2026.

Moreover, we’ve noticed an increase in website traffic and leads generated as a result of these improved keyword rankings. We’ve gained more inquiries coming from our website.

How did Newnormz perform from a project management standpoint?

Newnormz delivers on time, although they take almost to the end of the project to fully achieve their KPIs. The team always provides progress updates on their work. We communicate via email and messaging apps as well as Google Meet.

What did you find most impressive about them?

Newnormz’s team is very friendly and open in their communication. They have answers to the questions I have, so I have a great time working with them.

Are there any areas they could improve?

They could update us where we are at on the project more systematically using their timeline in the SOP Google Sheet.

BACKGROUND

Please describe your company and position.

I am the Sales & Marketing Coordinator of Rezo Group Sdn Bhd

Describe what your company does in a single sentence.

Rezo Group develops smart home solutions with a focus on ceiling fans and water heaters, helping households enjoy comfort, safety, and energy‑efficient living.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Newnormz to accomplish?

• Improve our website's engine/keyword ranking
• Drive more visitors to our website
• Increase Sales and Leads
• Increase organic traffic
• Strengthen our brand credibility online

SOLUTION

How did you find Newnormz?

Online Search

Why did you select Newnormz over others?

• Pricing fit our budget
• Company values aligned

How many teammates from Newnormz were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Newnormz supported Rezo by optimizing its digital presence through SEO, content marketing, and targeted campaigns to attract technology‑driven customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We achieved stronger search visibility, increased website traffic, and a measurable rise in inquiries for smart home solutions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Newnormz managed the project effectively, delivering tasks on time, maintaining clear communication, and adapting quickly to feedback.

What was your primary form of communication with Newnormz?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their professionalism, creativity in marketing, and ability to deliver tangible results were most impressive.

Are there any areas for improvement or something Newnormz could have done differently?

We would appreciate more proactive recommendations on emerging digital strategies tailored to the smart home products.

BACKGROUND

Please describe your company and position.

I am the Marketing Officer of a restaurant.

Describe what your company does in a single sentence.

We are a restaurant brand in Malaysia serving local Kopi, local favorites, and baked goods, while creating a modern yet nostalgic dining atmosphere.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Newnormz to accomplish?

• enhancing our brand visibility and engagement across digital platforms.
• developing impactful social media strategies, producing high-quality content
• executing targeted campaigns to drive customer acquisition and strengthen brand loyalty.

SOLUTION

How did you find Newnormz?

Referral

Why did you select Newnormz over others?

• Pricing fit our budget
• Company values aligned

How many teammates from Newnormz were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Newnormz supported us by enhancing our digital presence through SEO, content marketing, and targeted campaigns to attract food lovers and expand brand awareness.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We achieved stronger search visibility, increased website traffic, and a measurable rise in customer engagement and store visits

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Newnormz coordinated the project effectively, ensuring timely delivery, transparent communication, and flexibility in adapting to evolving requirements.

What was your primary form of communication with Newnormz?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their professionalism and ability to blend traditional Malaysian kopi culture with a modern café concept, while maintaining consistent quality.

Are there any areas for improvement or something Newnormz could have done differently?

We would appreciate more proactive recommendations on emerging digital strategies tailored to the food and beverage industry

BACKGROUND

Please describe your company and position.

 I am the Marketing Manager of a roofing company 

Describe what your company does in a single sentence.

My company specializes in delivering high-quality
waterproofing solutions that safeguard residential and
commercial properties from water damage.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Newnormz to accomplish?

• improve website engine ranking
• drive more quality leads to our business
• increase sales
• branding and marketing

SOLUTION

How did you find Newnormz?

Referral

Why did you select Newnormz over others?

trusted referral

How many teammates from Newnormz were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Newnormz managed our PPC campaigns to attract qualified
leads, optimized our SEO to improve search rankings, and
produced short video content that highlighted our
waterproofing expertise.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our PPC campaigns generated more qualified leads, SEO
improvements increased our visibility, and video content
helped build stronger trust with potential customers

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was organized, delivered reports on time, and
consistently kept us updated on campaign progress.

What was your primary form of communication with Newnormz?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by their ability to combine creativity with performance-driven strategies, ensuring both brand
awareness and measurable results.

Are there any areas for improvement or something Newnormz could have done differently?

We’d appreciate even more innovative ideas for video
storytelling to further showcase our services.

BACKGROUND

Please describe your company and position.

I am the Partner of Edwin Lee & Partners

Describe what your company does in a single sentence.

Edwin Lee & Partners is a trusted corporate & commercial law firm in Kuala Lumpur (KL), Selangor and Malaysia. Our law firm is led by experienced corporate & commercial lawyers in Malaysia, delivering practical legal solutions and strategic legal advisory services to businesses of all sizes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Newnormz to accomplish?

• improve our website's search engine ranking
• drive more visitors to our website
• increase sales and leads

SOLUTION

How did you find Newnormz?

• Online Search
• Referral

Why did you select Newnormz over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from Newnormz were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Newnormz enhanced our digital presence through SEO optimization, content development, and targeted marketing campaigns.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We achieved improved search rankings, higher website traffic, and a consistent increase in client inquiries.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Newnormz delivered work on time, maintained clear communication, and responded promptly to our requirements.

What was your primary form of communication with Newnormz?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their professionalism, creativity, and ability to deliver measurable results were most impressive.

Are there any areas for improvement or something Newnormz could have done differently?

We would welcome more proactive recommendations on innovative digital strategies tailored to legal services.

BACKGROUND

Please describe your company and position.

I am the Business Development of Ng Kim Heng Advisory Services Sdn Bhd

Describe what your company does in a single sentence.

We specialized in delivering professional accounting, tax, advisory, and corporate services that empower business to operate with financial clarity, regulatory compliance, and strategic confidence 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Newnormz to accomplish?

• Improve our website engine ranking
• Drive more visitors to our website
• Increase sales and leads

SOLUTION

How did you find Newnormz?

Other

Why did you select Newnormz over others?

Company values aligned

How many teammates from Newnormz were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with newnorms to strengthen our SEO, optimise content, and deliver clear monthly performance reports that supported our growth in leads and visibility

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to Newnormz's SEO efforts, we achieved higher search visibility, increased traffic, a fn stronger lead conversion rates over the course of the engagement period

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team was punctual with deliverables, responsive to feedback, and proactive in keeping us updated on progress and next steps

What was your primary form of communication with Newnormz?

In-Person Meeting

What did you find most impressive or unique about this company?

We were most impressed by Newnormz's proactive communication, strategic thinking, and ability to deliver result without needing constant follow up

Are there any areas for improvement or something Newnormz could have done differently?

Newnorms exceeded expectations throughout the project. We'd love to see even more of their strategic insights and proactive suggestion in future collaboration 

BACKGROUND

Please describe your company and position.

I am the MANAGER of ESPING CORPORATION SDN BHD

Describe what your company does in a single sentence.

One Stop Services Center for Company & Events Apparels 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Newnormz to accomplish?

• SEO
• SEM
• TIKTOK

SOLUTION

How did you find Newnormz?

Referral

Why did you select Newnormz over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Newnormz were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• SEO 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Previous Data VS Current Data 
• Proven Traffic

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, Newnormz knows well on what they are doing. They reply promptly and give detailed explaination on all the ongoing tasks. 

What was your primary form of communication with Newnormz?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their versatility, good customer service, and experience were impressive.

Are there any areas for improvement or something Newnormz could have done differently?

NA

BACKGROUND

Introduce your business and what you do there.

I'm the director of Yagishi Sdn Bhd, a company that sells goat milk body wash and body lotion in Malaysia.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Newnormz?

We wanted to rank the keyword 'goat milk body Malaysia' in Malaysia, so we hired Newnormz to be our SEO agency.

SOLUTION

What was the scope of their involvement?

Newnormz has done in-depth keyword planning and explained to us why they chose those keywords. The team has also done content optimization on our website and fixed technical issues. Specifically, they've worked on H1 and H2 tags, website speed, schema markup, sitemap issues, and indexing issues. Newnormz has also helped us write articles.

What is the team composition?

We've worked with 2–5 teammates from Newnormz.

How did you come to work with Newnormz?

We found them through a referral. We chose them over other options because they had high ratings, their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

How much have you invested with them?

We've spent around $1,000.

What is the status of this engagement?

We started working with them in February 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Within three months, our website ranked! We can see growth in our impressions and clicks on our website. Previously, we had no traffic at all, and now we get about 40 visits daily. Our number of leads is also growing, although it's not that high yet. Our website is now on the first page of Google, within the top 10 results.

How did Newnormz perform from a project management standpoint?

Newnormz delivers on time. We communicate through in-person and virtual meetings.

What did you find most impressive about them?

Newnormz is very professional. They're willing to listen to our requirements and adapt quickly to their strategies.

Are there any areas they could improve?

It would be good if they could add more keywords to the strategy during the contract period.