Netoyed

BACKGROUND

Please describe your company and position.

I am an executive at a Digital India Corporation (NeGD)

Describe what your company does in a single sentence.

Develope IT Software and Websites for Central and State Governemnt

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netoyed to accomplish?

• Fix inconsistent user experience across Government of India digital platforms with a unified, citizen-first UX framework under the UX4G initiative.
• Improve accessibility compliance and inclusion so public services work equitably for all citizens, including those with diverse needs.
• Replace fragmented design systems with a single GIGW-compliant UX design system, with ready-to-use Figma components, pre-coded elements and a government branding repository.
• Build UX capability inside government departments, through a handbook, audit tools and training, to speed up adoption of UX best practices.

SOLUTION

How did you find Netoyed?

Online Search

Why did you select Netoyed over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from Netoyed were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

UI and UX support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

100+ government websites and 50+ mobile apps audited and optimised, with tailored feedback and recommendations for each department.

3,400+ government professionals trained through 1 national-level and 53 state-level workshops.

Automated audit tools evaluate platforms against UX parameters across 7 layers of review, enabling rapid, standardised quality assurance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On time all required needs

What was your primary form of communication with Netoyed?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their timely delivery was impressive.

Are there any areas for improvement or something Netoyed could have done differently?

Not required

BACKGROUND

Introduce your business and what you do there.

I’m a manager at Small Industries Development Bank of India (SIDBI), a principal financial institution in India that promotes, finances, and develops MSMEs by providing direct and indirect financial support and coordinating with other institutions in the sector.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Netoyed?

We needed help with website maintenance and support.

SOLUTION

What was the scope of their involvement?

Netoyed has taken over our websites from an existing service provider. The team is responsible for maintaining, adding, deleting, and updating content and graphics. Netoyed also complies with observations made in website audit reports and maintains our sites according to WCAG Level II and GIGW guidelines. The team ensures content is responsive and develops new requirements and change requests based on our rate contract. Netoyed maintains SIDBI.in and SIDBIVCF.in.

What is the team composition?

We work with 2–5 teammates from Netoyed.

How did you come to work with Netoyed?

We found them through GeM Bidding. Netoyed’s pricing fit our budget and offered good value for the cost. Since they were selected by GeM, we made the project contract.

What is the status of this engagement?

We started working with them in January 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our engagement with Netoyed has been positive. Key outcomes include the timely completion of assigned deliverables, good responsiveness and availability whenever we require support, and consistent technical support. The developers are skilled, qualified, professional, and polite, which contributes to smooth coordination and successful execution of the project.Netoyed has completed projects that were expected to run over a longer timeline in a relatively short period while maintaining the expected quality. For UI-related requirements, the team conducts thorough requirement gathering upfront and understands our business expectations well. This has resulted in fewer iterations and significantly less interaction during the development phase, enabling smoother and faster delivery. Our website uptime is mostly 24/7, and the turnaround of content is mostly on the fly.

How did Netoyed perform from a project management standpoint?

Netoyed’s project management is very good. The team plans and coordinates work effectively and consistently delivers within the agreed timelines. Netoyed is also readily available whenever we require clarification or support, which helps keep the projects on track and ensures smooth execution. We communicate in person, virtually, and through email and messaging apps.

What did you find most impressive about them?

Netoyed’s understanding of our requirements and ability to deliver with minimal follow-up is impressive. The team is technically capable, responsive, polite, and always available when required. Their strong requirement gathering, especially for UI development, helps reduce iterations and enables faster and smoother delivery.

Are there any areas they could improve?

We haven’t had any significant concerns or challenges. Our engagement has been smooth, timely, and professional. Going forward, more proactive recommendations and innovative suggestions from their experience could further add value.

BACKGROUND

Please describe your company and position.

I am the Contractual Scientist I of an aluminum industry company.

Describe what your company does in a single sentence.

works on aluminium industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netoyed to accomplish?

• To design and develop a dynamic digital platform for promoting non-ferrous metal scrap recycling and supporting stakeholder registration, management, evaluation and communication, while additionally developing the Complete NCMM Incentive Scheme Application Form and related IT software workflows.

SOLUTION

How did you find Netoyed?

gem bid

Why did you select Netoyed over others?

Pricing fit our budget

How many teammates from Netoyed were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design and Development of an aesthetically pleasing and engaging Portal to deal with a large user base to disseminate all related information regarding the National Non-ferrous metal Scrap Recycling Framework-2020 o A robust search system with advanced search algorithms and indexing techniques to improve the accuracy and relevance of search results, allowing us to access the most relevant information efficiently. o Robust mechanisms to ensure data consistency and accuracy across databases to enhance the reliability and integrity of search results. o Scalability and Future-Readiness to add more functionality to the portal o Most information will be shared with different stakeholders via several CMS (Content Management System) pages. All inside pages are to be aesthetically designed with proper use infographics, charts etc. Tentative site map is as below (the authority is open to constructive suggestion. As the portal will be on WCMS framework, navigation should be altered at any point of time) 1. About Us a. From the desk of director b. Vision c. Mission d. Objectives e. Thrust areas I. Identification, evaluation, and promotion of proven and emerging technologies available for recycling sector nationally and internationally. II. Promoting efficiency and quality in recycling. III. Creating an enabling eco-system for upscaling of technologies, knowhow acquisition, absorption, and dissemination. IV. Field level application of locally available and emerging technologies V. Formulation of Specifications, Schedules, Standards on proven materials/technologies 7 VI. Documentation of benefits, durability and acceptability of cost effective and innovative materials and technologies. VII. Skill upgradation through capacity building programs, training programs, seminars, conferences, workshops, exhibitions nationally as well as internationally. VIII. Appraisal, monitoring, and third-party inspection of recycling activities IX. Publication of user manuals, guidelines, compendiums, directories, brochures, techno-feasibility reports, video films, demonstration CDs, interactive website, blogs including documentation of success stories. f. Background g. Major services offered. I. Technical guidelines II. Skill development III. Laboratory testing h. Organization chart i. Citizen’s charter j. Photo gallery 2. Areas of work a. Skill & awareness i. Upcoming courses ii. Completed courses b. Technical i. Certification of products ii. Rating of industry iii. Green rating of products iv. Minimum recycled content requirement (MRCR) v. Minimum infrastructure requirements vi. Process standards c. Promotional i. Event calendar ii. Start-ups iii. Policies 3. RTI a. CPIO & ACPIO b. Appellant Authority c. Byelaws 8 4. Publications a. Annual reports b. Newsletter c. Technical articles d. Videos 5. Contact us a. Feedback b. FAQ 6. Tender a. Active b. Past 7. Stakeholder Register/Login a. Existing user b. Registration for Stakeholders (New users can register with Udyam Registration and other details) i. Recyclers ii. Traders iii. Aggregators iv. Dismantlers v. Collection Centres vi. Others o User Access and Identity Management: The portal facilitates user access control, authentication, and authorization. Administrators can define user roles, permissions, and access levels for different components and resources. o Develop Highly intelligent registration forms for all Stakeholders so that data validation and data integrity is well kept. Strong authentication through Email, SMS, and AADHAR Verification will be maintained during Registration & Login. o All registered stakeholders will be accepted by the system only after due inspection and approval by the management via a Secured Admin Panel / Dashboard. o Through some Admin Panel/Dashboard, promotional schemes will be announced, and all details will be disseminated. o Based on an intelligent match making algorithm, matched stakeholders will receive notifications for several schemes announced by the authority, time to time. o Incorporate communication capabilities with registered stakeholders. o Various forms for ratings, evaluations, certifications etc. will be developed. o Reporting and Analytics: The portal provides reporting and analytics capabilities to generate insights through dashboards, charts, and customizable reports to aid in 9 decision-making, capacity planning, and troubleshooting. o The Evaluation Matrix of the Admin Panel/Dashboard will be intelligent enough to evaluate and rank several stakeholders according to their credentials for any announced schemes. o The admin of the postal can add a special set of users as Evaluators who can compare several stakeholder’s credentials for any scheme and give their Qualitative and Quantitative observation. We can take the help of blind forwarding of the credentials for fairer evaluation. o Automated ranking and Evaluator’s ranking will be finally compared by the authority to decide on the winners for any scheme. o Security and Compliance: The portal includes security features to ensure secure access, data protection, and compliance with industry standards and regulations. It may include features like role-based access control (RBAC), audit logs, and encryption of sensitive data. o Alerting and Notifications: The system can be configured to send notifications or alerts based on predefined rules or thresholds. For example, it can notify administrators when critical errors occur or security-related events are detected. o The system facilitates regular backups of user data to protect against data loss and facilitate disaster recovery. It may include features for scheduling backups, managing backup storage, and performing recovery operations in case of system failures. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1 dynamic web portal developed for non-ferrous metal scrap recycling Complete NCMM Incentive Scheme Application Form and related IT software developed Multiple stakeholder categories supported, including recyclers, traders, aggregators, dismantlers and collection centres

Udyam-based stakeholder registration incorporated Email, SMS and Aadhaar-based authentication supported for registration/login Role-based access control

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have managed the project effectively and have generally met the agreed timelines and deliverables as per the defined scope. They have been responsive to our requirements and have addressed issues and additional requirements whenever they were communicated. If any functionality or item was found to be missing, they worked on it and incorporated the required changes based on our feedback. Overall, their project management has been satisfactory, with good coordination, timely delivery, and responsiveness to our needs.

What was your primary form of communication with Netoyed?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive was their responsiveness and flexibility in understanding our requirements. They were willing to accommodate additional requirements and make necessary improvements whenever we brought them to their attention. Their ability to understand project-specific needs, provide timely solutions, and deliver the required functionalities as per the agreed scope was particularly appreciable.

Are there any areas for improvement or something Netoyed could have done differently?

Overall, our experience with Netoyed has been positive. One area for improvement would be to have more proactive communication and regular updates regarding pending items and upcoming requirements. In some cases, certain requirements or changes had to be specifically highlighted by us before they were taken up. More proactive identification of potential gaps and earlier communication would further improve project coordination and efficiency.