Netgen Custom Software

BACKGROUND

I am the Financial Officer and Practice Manager of Moss and Associates Inc.

Personal Injury Law Firm

OPPORTUNITY / CHALLENGE

• Develop and maintain website
• Develop and maintain specialised database

SOLUTION

Worked in same building

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

• MVC Site Setup
• Login / Registration
• User Maintenance
• Prescription Alerts Search Claimant Details Date of Accident Unlodged Lodged Summons Lodged/Unlodged/Closed Files Report
• Road Accidents Search Claimant Details File Details Contact Person Curator Ad Litem Curator Bonis Defendant's Attorney Comments Lodged/Unlodged/Closed Files Report
• Trial Dates "Search - across all fields in the trial date view" "Display all outstanding records - default view" "New/Edit record - trial dates - claimant details - reference numbers - court - attorney - capital/fees/disbursements/costs/payments etc. - payment dates" Record comments
• Admin Dashboard Payments receivable in the next x days (30/60 days - showing total amount) Fees written per attorney by year Payments requested by the RAF Payments overdue past 150 day terms Total fees written by year

RESULTS & FEEDBACK

An effective working database that provides the necessary reporting function. 

The team communicated well on the progress of the project. Were willing to ensure that all expectations were met. Very professional and knowledable. 

• In-Person Meeting
• Email or Messaging App

• Honest
• Professional 
• Determined to meet requirements

Project was completed to expectation. No areas of improvement required. 

BACKGROUND

I am the Administrator of Rugga Roots

RUGGA ROOTS is an exciting extra mural rugby program, focused on growing love for rugby, sports and participation.

OPPORTUNITY / CHALLENGE

• Netgen developed our Software we use to communicate between Admin, Coaches and parents.

SOLUTION

Online Search

• Great culture fit
• Good value for cost
• Company values aligned

6-10 Employees

The Backend Program serves as the central administrative and operational platform for managing our sports programmes, including Shift Netball, Rugga Roots and Wicket Cricket. The system is designed to streamline the full participant lifecycle, from initial registration and allocation to ongoing lesson administration, attendance, account management and reporting. It provides the administrative team, management and coaches with a centralised platform from which accurate and up-to-date information can be accessed and managed. The backend also assists with reducing manual administrative processes, improving data accuracy and creating more efficient workflows between registrations, coaching operations, finance and communication.

RESULTS & FEEDBACK

Decrease of workload for office personel. 

They always deliver items on time and exeed our expectations. 

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

They always strive to give us the best options and never say no to our ideas. They always find a way to make it work.

No

BACKGROUND

Please describe your company and position.

I am the Executive of uConnect Mobile

Describe what your company does in a single sentence.

MVNO that provides Telco Services and products to subscribers and Partners

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netgen Custom Software to accomplish?

• Architect, Design, Build, Maintain and Support a High Availability and scalable Platform and CRM, Customer Facing App and Face to Face Sales Agent to facilitate the provision of our Telco Services to customer (Subscribers and Partners)

SOLUTION

How did you find Netgen Custom Software?

• Referral
• Other

Why did you select Netgen Custom Software over others?

• Pricing fit our budget
• Great culture fit

How many teammates from Netgen Custom Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In 2016 we approached and appointed Netgen to Architect, Design, Build, Maintain, Monitor and Support a bespoke Telco platform and CRM as well as a Customer Facing and Face-to-Face Sales agent App.

This strategic Partnership has over the last 10 years grown from strength to strength. The Development, Testing and Production environments have allowed us to engage with multiple service providers and partners to offer significant value to both these partners and customers alike. During this period, we’ve had to integrate and migrate multiple times, which we achieved with very little impact.

Our systems and environments demand high availability, scalability and discipline to ensure we meet our business goals and objectives as well as customer expectations.

Netgen Custom Software continues to provide they are more than capable from the owners and founders down to the Testers and Operational support staff and continue to demonstrate their Innovation, skills, capacity, professionalism, integrity and ownership. Netgen also continued to evolve with us and remain abreast of the growth and changes in new technologies such as AI to automate and manage our complex business rules, workflows and processes. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ability to configure and provision products and services to subscribers and API Partners who intern can also provision customers and reward them with Airtime and Data bundles

Describe their project management. Did they deliver items on time? How did they respond to your needs?

High engagement and sharing, clarity and alignment on Scope and business objectives as well as focus on ease to administer and support

What was your primary form of communication with Netgen Custom Software?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

capabolity from the owners and founders down to the Testers and Operational support staff and continue to demonstrate their Innovation, skills, capacity, professionalism, integrity and ownership

Are there any areas for improvement or something Netgen Custom Software could have done differently?

Nothing stands out

BACKGROUND

Please describe your company and position.

I am the CEO of The Dragonfly Agency

Describe what your company does in a single sentence.

Dragonfly is a full service direct marketing agency, that specialises in acquisition and retention marketing on behalf of clients in the UK and South Africa. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netgen Custom Software to accomplish?

• Built and executed a full on-line marketing distribution system
• Integrated our system into our suppliers systems through dedicated API links

SOLUTION

How did you find Netgen Custom Software?

Referral

Why did you select Netgen Custom Software over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Netgen Custom Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included building a full mapping visibility of deliveries accross South Africa in real time. It included the overlay of our tracking devices to ensure deliveries were accurate. It provides a full overview of timescales, volumes and geographical locations that our printed catalogues are distributed, in order to trigger follow up comms to customers. Our UK system allowed us to design direct marketing collateral that could be assigned to data files in order to personalise them and send to print. Each office that the client has (x 60) had access to it to create their own collateral. The marketing that was produced from the system had a brilliant response rate and kept within the clients brand guidelines.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved off market appraisals through our direct mail which was created and executed through the system for our UK client by 20%. New instructions attributed to the campaigns rose to 17.8% and we won a GOLD SMP award for our work. 

We also won new clients with our SA platform due to its differnential with other competitives. It has been designed and executed with nothing like it in the market place. We are still adding new sections of it to take it to another level.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team are a dream to work with and always meet deadlines. Nothing is too much trouble and they really understand our brief. We really enjoy working with the whole team and they always find solutions to any problems we have. 

What was your primary form of communication with Netgen Custom Software?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Netgen set themselves apart by their excellent customer care, knowledge of the platforms we wish to implement. They listen and provide us with solutions or improvements every step of the way. Their understanding and speed to develop what we need is excellent. We really enjoy working with the team. We definitely wouldn't go anywhere else!

Are there any areas for improvement or something Netgen Custom Software could have done differently?

We feel that Netgen always understand our brief and hold our hands every step of the journey. We dont think there is anything they could improve or do differently. We very much see them as an extention of our team! 

BACKGROUND

Please describe your company and position.

I am the Director: Operations and Business Development of IBM College

Describe what your company does in a single sentence.

IBM College is a registered Private Higher Ecuation Institution and QCTO-Accredited Skills Development Provider (SDP) in South Africa. We offer online qualifications through distance learning, accredited short course programmes (also offered online) and Corporate Training. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netgen Custom Software to accomplish?

• Custom system to manage student data and documents, including registrations, payments, physical documents and much more
• Automation of administrative processes and data capturing
• Automated Reporting Tools to help improve our own administration and the Student Experience

SOLUTION

How did you find Netgen Custom Software?

Online Search

Why did you select Netgen Custom Software over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Netgen Custom Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I do not have the documents anymore that outline the scope and deliverables, and I am not faimiliar with developer-terminology. But NETGEN custom built an advanced portal for recording and managing student data and documents with enhanced automation features that automated many of our processes. This system automatically allocates online payments received to student accounts, created new student accounts once a registration has been made on our site, so the details are readily loaded onto the student's profile on the system. This portal automates a lot of the functions to do with student accounts management, it securely and safely stores student documents (such as IDs, qualification etc), it generates automated reports on registrations received, as well as automated reports reflecting student results and academic progress. These are just some of the many features developed by NETGEN. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Improved Student Experience: Students now have immediate access to up-to-date account information, including automated financial statements and account balances through their online portal. In addition, automated monthly progress reports provide students with real-time insight into their academic performance and course progression, significantly improving transparency and communication.
2. Significant Operational Efficiency: By automating student administration, registration processes, and access to information, NETGEN has substantially reduced the administrative workload. This has enabled IBM College to support continued growth without the need to recruit an additional full-time administrative staff member, resulting in measurable cost savings and improved operational scalability. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. They responded timeously to needs 

What was your primary form of communication with Netgen Custom Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The care they put into their work and the initiative to recommend areas to enhance our operations further stood out. As someone who does not work in the development space, we are often blind to the available opportunities for improvement and it becomes quite frustrating to try and establish what we need to do to improve the flow of our operations. I therefore appreciated that NETGEN would reach out to recommend new developments that could have a huge impact on the efficiency of our operations AND our public image. This is attributed to the "smart" nature of their enhancements and the value that these enhancements offer to our students, which enhances the professional image of our Institution in turn. 

Are there any areas for improvement or something Netgen Custom Software could have done differently?

As with any large custom software project, the initial development and implementation phases can sometimes be challenging. There are occasions where refinements or unforeseen issues only become apparent once the system is being used in a live environment, requiring further adjustments after deployment. However, we recognise that this is a normal part of developing complex, tailored solutions. What has consistently stood out is NETGEN's responsiveness, proactive communication, and willingness to address feedback quickly. Their ongoing support has made these challenges manageable and has ensured that the final solution continues to evolve to meet our needs.

BACKGROUND

Introduce your business and what you do there.

I’m a project manager for the Center for International Peace Operations in Berlin. It’s an organization that is linked to the Foreign Affairs Department of Germany. I work with the African Union on their civilian roster for peace support operations. My department does consulting services for other organizations on a global level, particularly dealing with peace deployment and peace support operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Netgen Custom Software?

We needed someone to redesign our database for the transition to the African Union.

Prior to the transition, we built the actual personnel roster database with a different company in Germany. The general idea is always to keep the solutions for the African Union on the same continent. We chose Netgen as they were one of our first partners, and they’ve been involved in the African standby capacity database development for the past five years.

SOLUTION

What was the scope of their involvement?

For the past year, Netgen has been completely reorganizing, redesigning, and reprogramming the database because the old one looked really outdated. We want the database to be more user-friendly, as we’re working with all the regional organizations in the African Union. They also managed the nominations for peace operations and the deployment of personnel. The whole process of selecting a suitable candidate for the peace operations is reflected in the database. 

They modernized the look and feel of the functionalities of how the database works. They spent a chunk of last year working on the list of deliverables the African Union requested, and we’re now in the final stages of adjusting minor details. They work in different phases and deliver products on a regular basis for us to test. We test the functionalities, draw feedback, and send them to Netgen so they can continue working on it, and deliver it to the next phase.

What is the team composition?

My main point of contact is Andrew (Director).

What is the status of this engagement?

Our ongoing engagement started in March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

No matter what we ask, Netgen is always willing to go back into the development phase. It’s modern, user-friendly, and it’s self-explanatory. There’s a huge difference to what the database looked like before and from my point of view, it’s been a huge improvement to have those changes developed by Netgen.

Though ultimately, the success of the database will only show when the actual people start working with it.

How did Netgen Custom Software perform from a project management standpoint?

We mostly communicate through emails, but we would have regular calls for updates. We would do a live screen sharing on Zoom where Andrew would walk us through the system on a regular basis. This is so we can understand the functionalities of the database.

What did you find most impressive about them?

We’re impressed with how they respond to our feedback requests promptly. If I send an email today, I’ll definitely get a response on the same day. A lot of the activities within the project are based on the progress of its development. We always expect to hear the outcome of those activities and for us, it’s super useful because we can continue planning other activities.

Another thing I’m happy about is there are more levels of testing involved now. Even though we were supposed to finish by Christmas, Andrew is still contacting us to let us know they’re willing to help us out.

Are there any areas they could improve?

Not really. I understand it’s a very complex project with little nuances that are sometimes difficult to grasp. In that sense, sometimes things are not immediately perfect, but then it’s also on our side — we could’ve walked them through our logic as well.

BACKGROUND

I am the C.O.O of FINE FRAGRANCE COLLECTION

Manufacturer, wholesaler and retailer of generic perfume

OPPORTUNITY / CHALLENGE

• Build and maintain our bespoke website
• Expand website for international expansion

SOLUTION

Referral

• Great culture fit
• Company values aligned

2-5 Employees

Design, develop and maintain our e-commerce website, with integrations into various paygates, distributors, WMS systems and tax calculators

RESULTS & FEEDBACK

Seamless processing of large volumes of orders without down-time, integration errors, or customer complaints

Deadline driven, and very proactive with scope changes and revisions. Good communication on all issues, and significant input into our digital strategy

In-Person Meeting

Netgen Management is always readily available for meetings, embracing changes to strategy, and fulfilling our needs with the same energy and passion that we have in our business.

No

BACKGROUND

I am the Director of Carpet City

Flooring and renovations

OPPORTUNITY / CHALLENGE

• Customized software to track orders and quotations

SOLUTION

Online Search

• Pricing fit our budget
• Good value for cost

2-5 Employees

Used our old existing program and built from scratch a new platform with enhanced functionality to better streamline our business needs. 

RESULTS & FEEDBACK

Ease of use of the platform for my staff. Software is able to easily track orders, quotations and provide a summary and report on items.

Periodic deliverables were set with timelines and each goal was clearly explained and outlined. The Netgen team were fantastic to work with and also offered suggestions to better enhance the functionality of the the software.

• Virtual Meeting
• Email or Messaging App

The ease and responsiveness to queries and their turnaround time to produce results.

In all honesty no, however i could suggest some in person meetings with the developers would have been better to explain certain aspects rather than zoom meetings.

BACKGROUND

Introduce your business and what you do there.

I’m the director of a business and management consulting firm. We help SMEs achieve sustainable growth and success, while also assisting large corporates in creating business opportunities for SMEs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Netgen Custom Software?

We needed to build a new application.

SOLUTION

What was the scope of their involvement?

Netgen Custom Software developed an ESD management software with the following functions: SME management, corporate management, assessment management, to-do list management, notifications, SME user views, and corporate user views. The team handled the entire development process.

What is the team composition?

We worked with 2–5 teammates from Netgen Custom Software.

How did you come to work with Netgen Custom Software?

They were referred to me.

How much have you invested with them?

We spent $200,000–$1 million.

What is the status of this engagement?

We worked together from March 2025–February 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Netgen Custom Software delivered a fully developed and functional system. The main improvement was in our business process and reporting tool. We’re now able to produce better reports to clients. Once all information is inputted into the system, reports are generated instantly.

How did Netgen Custom Software perform from a project management standpoint?

They delivered on time. We mainly communicated through virtual meetings.

What did you find most impressive about them?

Netgen Custom Software was willing to engage at every level, and they followed the project plan.

Are there any areas they could improve?

We would’ve preferred to have in-person meetings sometimes, but this option wasn’t available.

BACKGROUND

Introduce your business and what you do there.

I’m a business analyst at a financial services company. We help South Africans move their money abroad safely and efficiently, offering personalized financial emigration plans and handling all paperwork to ensure tax compliance and peace of mind.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netgen Custom Software to accomplish?

We needed support managing our mobile app for iOS and Android.

SOLUTION

What was the scope of their involvement?

Netgen Custom Software has taken over our app and all the development regarding it. The team is responsible for developing and releasing the app. Every time we do an update on our side, they help develop and test it to ensure the app is running 100%. We recently changed to a new e-signature solution, and Netgen Custom Software helped with the changes on the app.

What is the team composition?

We work with 2–5 teammates from Netgen Custom Software.

How did you come to work with Netgen Custom Software?

We found them through an online search. We chose them because they had high ratings, their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We worked with them in July 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve received good feedback from the users.

How did Netgen Custom Software perform from a project management standpoint?

They deliver on time. We communicate via email and messaging apps.

What did you find most impressive or unique about them?

Their persistence in fixing problems is impressive. Netgen Custom Software helped us in a pinch with one issue.

Are there any areas they could improve?

No, there aren't any.