Netgen Custom Software

BACKGROUND

Please describe your company and position.

I am the Production Manager of a publishing company.
Describe what your company does in a single sentence.

We publish a range of non-fiction titles and specialise in South African politics, current affairs, biography and history.  We are also leading agents for British and American publishers, marketing and distributing books on their behalf in southern Africa.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netgen Custom Software to accomplish?

• Design a Data Management System
• Create an industry standard export of Data

SOLUTION

How did you find Netgen Custom Software?

Referral

Why did you select Netgen Custom Software over others?

• High ratings
• Close to my geographic location
• Good value for cost

How many teammates from Netgen Custom Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Main and initial Scope

• Architecture
• Backend Development
• Frontend UI
• Security
• Migration (export)
• Testing 
• Handover

Ongoing Development and improvement

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

More effective input of data, export into multiple uses for different uses - improvement in time managemen;   up-to-date information available;  availability to data to every employee - Real-time update to website. Multiple export options

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Finite Timeline was set and adhere to.  
• Uniqueness of industry standard required a clear understanding of the requirements

Communication keeping us informed is regular.  Planning is shared as required and solutions suggested to improve/better based on our request.

What was your primary form of communication with Netgen Custom Software?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team is purpose-driven and highly talented.  We were made to feel 'special'.  the team from management to developers and project managers - still - deal with us if we are the only client they have.  Respectful and from a knowledge base, which makes the tean trustworthy and easy to communicate with

Are there any areas for improvement or something Netgen Custom Software could have done differently?

Not particularly

BACKGROUND

Please describe your company and position.

I am the Chief Operating Officer of a medical assistance company

Describe what your company does in a single sentence.

Third party medical assistance company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netgen Custom Software to accomplish?

• Patient management system

SOLUTION

How did you find Netgen Custom Software?

Referral

Why did you select Netgen Custom Software over others?

• Great culture fit
• Good value for cost

How many teammates from Netgen Custom Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fully customized patient management system incorporating multiple levels of communication systems. The system allows users to track, co-ordinate, and assist hundreds of clients and service providers in one central location.   

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Milestones met within target
• Increased productivity for our staff

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Consistently met deadlines and were always flexible when we needed changes or to re-route an idea

What was your primary form of communication with Netgen Custom Software?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their foresight and helpfulness were impressive.

Are there any areas for improvement or something Netgen Custom Software could have done differently?

No

BACKGROUND

I am the C.O.O of FINE FRAGRANCE COLLECTION

Manufacturer, wholesaler and retailer of generic perfume

OPPORTUNITY / CHALLENGE

• Build and maintain our bespoke website
• Expand website for international expansion

SOLUTION

Referral

• Great culture fit
• Company values aligned

2-5 Employees

Design, develop and maintain our e-commerce website, with integrations into various paygates, distributors, WMS systems and tax calculators

RESULTS & FEEDBACK

Seamless processing of large volumes of orders without down-time, integration errors, or customer complaints

Deadline driven, and very proactive with scope changes and revisions. Good communication on all issues, and significant input into our digital strategy

In-Person Meeting

Netgen Management is always readily available for meetings, embracing changes to strategy, and fulfilling our needs with the same energy and passion that we have in our business.

No

BACKGROUND

I am the Director of Carpet City

Flooring and renovations

OPPORTUNITY / CHALLENGE

• Customized software to track orders and quotations

SOLUTION

Online Search

• Pricing fit our budget
• Good value for cost

2-5 Employees

Used our old existing program and built from scratch a new platform with enhanced functionality to better streamline our business needs. 

RESULTS & FEEDBACK

Ease of use of the platform for my staff. Software is able to easily track orders, quotations and provide a summary and report on items.

Periodic deliverables were set with timelines and each goal was clearly explained and outlined. The Netgen team were fantastic to work with and also offered suggestions to better enhance the functionality of the the software.

• Virtual Meeting
• Email or Messaging App

The ease and responsiveness to queries and their turnaround time to produce results.

In all honesty no, however i could suggest some in person meetings with the developers would have been better to explain certain aspects rather than zoom meetings.

BACKGROUND

Introduce your business and what you do there.

I’m the director of a business and management consulting firm. We help SMEs achieve sustainable growth and success, while also assisting large corporates in creating business opportunities for SMEs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Netgen Custom Software?

We needed to build a new application.

SOLUTION

What was the scope of their involvement?

Netgen Custom Software developed an ESD management software with the following functions: SME management, corporate management, assessment management, to-do list management, notifications, SME user views, and corporate user views. The team handled the entire development process.

What is the team composition?

We worked with 2–5 teammates from Netgen Custom Software.

How did you come to work with Netgen Custom Software?

They were referred to me.

How much have you invested with them?

We spent $200,000–$1 million.

What is the status of this engagement?

We worked together from March 2025–February 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Netgen Custom Software delivered a fully developed and functional system. The main improvement was in our business process and reporting tool. We’re now able to produce better reports to clients. Once all information is inputted into the system, reports are generated instantly.

How did Netgen Custom Software perform from a project management standpoint?

They delivered on time. We mainly communicated through virtual meetings.

What did you find most impressive about them?

Netgen Custom Software was willing to engage at every level, and they followed the project plan.

Are there any areas they could improve?

We would’ve preferred to have in-person meetings sometimes, but this option wasn’t available.

BACKGROUND

Introduce your business and what you do there.

I’m a business analyst at a financial services company. We help South Africans move their money abroad safely and efficiently, offering personalized financial emigration plans and handling all paperwork to ensure tax compliance and peace of mind.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netgen Custom Software to accomplish?

We needed support managing our mobile app for iOS and Android.

SOLUTION

What was the scope of their involvement?

Netgen Custom Software has taken over our app and all the development regarding it. The team is responsible for developing and releasing the app. Every time we do an update on our side, they help develop and test it to ensure the app is running 100%. We recently changed to a new e-signature solution, and Netgen Custom Software helped with the changes on the app.

What is the team composition?

We work with 2–5 teammates from Netgen Custom Software.

How did you come to work with Netgen Custom Software?

We found them through an online search. We chose them because they had high ratings, their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We worked with them in July 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve received good feedback from the users.

How did Netgen Custom Software perform from a project management standpoint?

They deliver on time. We communicate via email and messaging apps.

What did you find most impressive or unique about them?

Their persistence in fixing problems is impressive. Netgen Custom Software helped us in a pinch with one issue.

Are there any areas they could improve?

No, there aren't any.

BACKGROUND

Introduce your business and what you do there.

I'm a technical specialist at MedQuote, a lead and quote generation company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Netgen Custom Software?

We needed to build a simplified CRM system for our quote platform.

SOLUTION

What was the scope of their involvement?

Netgen Custom Software developed all the features of our CRM system, including a safe, fast, and secure OTP login, a centralized dashboard for all client activity, lead and customer profile management, a medical aid, gap cover, primary care, and group quoting iframe, and bulk emailing to our entire client base (including annual benefit review notifications).

What is the team composition?

We worked with 2–5 teammates from Netgen Custom Software.

How did you come to work with Netgen Custom Software?

We found them through an online search. We chose them because they were close to our geographic location.

How much have you invested with them?

We spent $10,000–$50,000.

What is the status of this engagement?

We started working with them in October 2025, and our engagement ended in April 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Netgen Custom Software's work has resulted in faster response times and increased efficiency. We measure these improvements through weekly discussions and alignment of outputs.

How did Netgen Custom Software perform from a project management standpoint?

Netgen Custom Software's project management is good; they deliver on time. We communicate through in-person and virtual meetings.

What did you find most impressive about them?

Netgen Custom Software's fast response time, understanding of our requirements, and quick delivery are impressive.

Are there any areas they could improve?

I don't think there's anything they can improve on.

BACKGROUND

Introduce your business and what you do there.

I’m a business analyst at Debtsource, a financial services company. We provide businesses with credit risk assessment, credit insurance, debt recovery, and funding support. We help companies manage credit safely and protect cash flow through a single trusted partner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Netgen Custom Software?

We needed to develop a custom software system, but we didn’t have the environment or the expertise.

SOLUTION

What was the scope of their involvement?

Netgen Custom Software has developed a bespoke system that enables Debtsource clients to interact directly with our platform. This allows them to manage their processes more efficiently while benefiting from enhanced visibility, streamlined communication, and a trusted partnership built on transparency and reliability.

Netgen Custom Software has been part of the implementation of our current bespoke system. The team has handled all areas, including design, development, and ongoing support.

What is the team composition?

We’ve worked with 2–5 teammates from Netgen Custom Software.

How did you come to work with Netgen Custom Software?

We’ve been with Netgen Custom Software for many years. We chose them because they were close to our geographic location, and their pricing fit our budget.

What is the status of this engagement?

We started working with them in July 2010, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Netgen Custom Software has understood our requirements correctly from the outset. Our turnaround times have improved, and we’ve experienced fewer errors, miscommunications, and instances of rework. We’ve also seen improvements in communication and responsiveness, which have helped accelerate project timelines and create a more scalable delivery process. Overall, we’ve seen operational efficiencies and scalability.

How did Netgen Custom Software perform from a project management standpoint?

We’re very happy with their deliverables. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Netgen Custom Software understands our business requirements and ensures that they’re fully aware of our needs upfront.

Are there any areas they could improve?

The team understands our requirements well and delivers efficiently. A collaborative working relationship is always in place in all projects undertaken.

BACKGROUND

Please describe your company and position.

I am the Manager of Infinite RS

Describe what your company does in a single sentence.

Infinite Repair Solution (IRS) is a cloud-native repair management platform, purpose-built for modern automotive repair operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netgen Custom Software to accomplish?

• Provide IRS with an Web Based Application for the Auto Body Repair industry.

SOLUTION

How did you find Netgen Custom Software?

Referral

Why did you select Netgen Custom Software over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from Netgen Custom Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Infinite Repair Solution is built from the ground up using Microsoft SQL Server and modern .NET technologies, with security embedded throughout the development lifecycle. Our platform follows OWASP security best practices, incorporating secure authentication, encrypted data protection, controlled access, audit logging and secure development principles.
Designed specifically for the automotive repair industry, IRS combines a robust Microsoft SQL Server database architecture with a secure, scalable web-based platform — giving repairers confidence that their operational and financial data is protected while remaining accessible when and where they need it. Built for repairers. Built for scale. Built with security at its core.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

30% Less Admin. More Time to Repair.” Automate the paperwork, reduce double capturing, and connect your teams on one integrated platform—giving your people more time to focus on the work that actually drives revenue.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivered on time, with all identified rectifications completed promptly and to the required standard.

What was your primary form of communication with Netgen Custom Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their service was readily available to meet our deadlines and support our implementation requirements.

Are there any areas for improvement or something Netgen Custom Software could have done differently?

0

BACKGROUND

Please describe your company and your position there.

We are an educational institution offering programmes in the Fitness and Sport Management industry. I am the National ICT Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Netgen Custom Software?

The development of a mobile application to compliment an existing legacy system.

What were your goals for this project?

To provide our user base with a new mobile application.

SOLUTION

How did you select Netgen Custom Software?

Existing supplier.

Describe the project in detail.

The project was initiated owing to the existing application being too slow and not providing value add functionality. NetGen was approached for consultation and they came up with a new design. This application was used for a while and then NetGen was requested to rewrite the system as a whole.

What was the team composition?

The team composition was : CEO, Business Analyst, Developer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Still in progress.

How effective was the workflow between your team and theirs?

As NetGen is an existing supplier the workflow and communication was good.

What did you find most impressive about this company?

Attention to detail and friendliness.

Are there any areas for improvement?

None